We changed our name from IT Central Station: Here's why

Appian Reviews

Paul Parisi
Enterprise Architect at Mobiliser
Consultant
Top 5Leaderboard
Fast to build simple to medium complexity solutions
Pros and Cons
  • "Form building capabilities and well thought out process modelling are key points to this product."
  • "Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."

What is our primary use case?

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

How has it helped my organization?

Appian was not selected by any of the organisations I've worked with to date for production use.

What is most valuable?

Form building capabilities and well thought out process modelling are key points to this product.

What needs improvement?

Support for complex models really needs significant improvement

Flexibility in the architecture is not there

Management or reusable assets is extremely limited and poorly designed

Business rules are not aligned to industry best practices

Authoring tool slow to use resulted in limitations on how quickly solutions can be built

Integration to project SDLC (such as testing methods, build systems etc needs work)

For how long have I used the solution?

Trial/evaluations only.

What do I think about the scalability of the solution?

This product is targeted to mid size companies and not highly scalable complex processes.

How are customer service and technical support?

Customer Service:

Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs.

Technical Support:

Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The closed nature of the platform means there is limited to no help outside of that technical support team which is already stretched based on the ever increasing customer base.

What other advice do I have?

Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate

Appian Questions

Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Dec 08 2021

If you were talking to someone whose organization is considering Appian, what would you say?

How would you rate it and why? Any other tips or advice?

15 Answers
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Dec 08 2021

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

15 Answers
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Dec 08 2021

Please share with the community what you think needs improvement with Appian.

What are its weaknesses? What would you like to see changed in a future version?

15 Answers
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Dec 08 2021

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

11 Answers
Miriam Tover
Content Specialist
PeerSpot (formerly IT Central Station)
Dec 08 2021

Hi Everyone,

What do you like most about Appian?

Thanks for sharing your thoughts with the community!

16 Answers
Netanya Carmi
Content Manager
PeerSpot (formerly IT Central Station)