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Integration with Catalog and Unified Self-Service

15000 people affected
6 people managed
3 month project

Project Description

Perform CA Service Desk Manager integration with CA Service Catalog so that End Users track their demands through a single Ticket Number. This monitoring is done through the User Portal with the CA Unified Self-Service.

Lessons Learned

Conduct Workshops demonstrating each product separately and then the challenges and benefits of integration.

Highlights

received recognition / award
support from colleagues

Difficulties

management had to be convinced
steep learning curve
hard to meet schedule

Technologies Used

Technical Skills Used

  • CA Technologies
  • Microsoft
  • Javascript
  • ITIL
  • PMBOK

Technical Certifications Used

  • CA Technologies
  • Microsoft
  • ITIL
  • Fortaleza-3.71722-38.5431
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