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When thinking about call center software, there are several aspects important to any business I would highlight:
#1 Great call quality
#2 Possibility to choose phone numbers from different countries (according to markets I operate on)
#3 Integration with my existing CRM and helpdesk system is a must
#4 Well-working features like call recording, IVR, call routing, user-friendly call flow & workflow automation builder, etc.
The need for real omnichannel with integrated reporting for integrated customer-historry and customer experiences.
1- Open Standards (for integration) 2- Usability 3- Price 4- Security
1. Reliability (Call drop rates etc.), 2 effiency and Usability (queues, Hot/ cold transfer , hold , supported channels etc. ) ,3. Reporting and ease of Integration .
Intelligent calk routing features, user interface, customized ability, integration, price.
Integration capability, customisation ability, user friendliness, lightweight application , price per license
User-Interface is #1. Customization ability #2. Integration #3. Price #4.