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2019-07-18T11:31:00Z

What needs improvement with SolarWinds Server and Application Monitor?

12

Please share with the community what you think needs improvement with SolarWinds Server and Application Monitor.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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1414 Answers

author avatar
Top 20Real User

Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on.

2021-09-16T20:30:00Z
author avatar
Top 5LeaderboardReal User

The stability, flexibility, and ease of use could be improved. The performance, integration, and pricing could be better as well.

2021-07-16T10:48:54Z
author avatar
Top 20Real User

In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now. The pricing of the solution should be adjusted.

2020-11-18T19:04:39Z
author avatar
Real User

It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that.

2020-08-26T07:13:27Z
author avatar
Top 5LeaderboardReseller

I am looking for more application insight-based widgets with the service. They currently have them for IIS, SQL, Exchange, and Active Directory. I would like to see additional application support for non-Windows servers. This would give us more flexibility in terms of monitoring customer applications.

2020-06-18T08:15:01Z
author avatar
Top 5LeaderboardReseller

Support for the IBM Mainframe is needed.

2020-04-30T11:00:00Z
author avatar
Top 20Consultant

The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use. The technical support is slow to respond. They need to act on tickets faster.

2020-03-03T08:47:00Z
author avatar
Top 5LeaderboardReal User

These tools are made for evaluation and monitoring. They were developed some years ago and they are still evolving, and what I would like to see is that they are made cloud-ready as soon as possible. It would be good at this point to have it so you can run them and use them in the cloud. That is actually already possible, but I want to make sure that they continue to mature that type of development and enhance the product's capabilities. What can and will be added in upcoming releases is that the product will support a few more well-known database flavors like Oracle SQL server. I would like to see an extension of that capability to other database flavors including freeware environments like MySQL, Progress, and MariaDB. I know for a fact that they will be adding these capabilities in the future for sure, and that is a great step forward.

2019-12-16T08:14:00Z
author avatar
Real User

When you implement SolarWinds on a larger scale my customers complain about the speed. It's slow. This is an issue that has been going on for a long time that hasn't been properly addressed by SolarWinds. In a bigger architecture, the portal is still slow. They will have to look into it and see how they can improve it because this is the biggest complaint the customers have. In the next release, I would like to see improvements made to the reliability and the issue with the speed, especially the slowness with their browser-based solution.

2019-11-13T05:29:00Z
author avatar
Real User

It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc.

2019-11-04T06:15:00Z
author avatar
Real User

The custom reporting needs to be improved. Some custom applications cannot be monitored, and a lot more applications need to be included. The supported list of applications is very limited. For example, it supports the Windows version of JD Edwards, but not the Linux version of the same solution. Since it is the same application running on a different platform, it should work. The price of scaling this solution needs to be improved. I would like to have better support for Linux, and not be as dependent on Windows Servers. Even for non-Windows applications, it uses a Windows Server.

2019-09-29T07:27:00Z
author avatar
Real User

I had a problem with the price for a client. It was hard to understand the infrastructure and how many devices and how much storage they could get. In the end, we found a different license model for them. They should incorporate more artificial intelligence. There should also be more predictive features.

2019-08-04T07:38:00Z
author avatar
Real User

We don't need additional features. The network performance monitors and configuration monitors work well for our company. We also use different software for server monitoring. So far, the solution works well for us as-is.

2019-07-28T07:35:00Z
author avatar
Top 20Real User

We cater to all organizations in Nigeria. Most of the financial institutions in Nigeria are currently using this solution. Cellphone companies and telecommunication are also using it. The beautiful thing about the solution is, the OEM listens to customer reviews. The updates come very frequently, and most of the feedback that customers give is integrated within the upgrade or the update. I think that whatever concerns were have already been treated by the OEM. There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot.

2019-07-18T11:31:00Z
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