Please share with the community what you think needs improvement with ManageEngine ServiceDesk Plus.
What are its weaknesses? What would you like to see changed in a future version?
If you were talking to someone whose organization is considering ManageEngine ServiceDesk Plus, what would you say?
How would you rate it and why? Any other tips or advice?
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest.
I've looked into the different modules with JIRA but none of them seem to be concrete enough to support HIPAA compliance.
Has anyone used JIRA for Healthcare? How were you able to use JIRA and be HIPAA compliant?(less)