Please share with the community what you think needs improvement with IBM MaaS360.
What are its weaknesses? What would you like to see changed in a future version?
From an improvement perspective, I would say that it could be more granular. MaaS360 could take features from both AirWatch and Jamf and integrate them into their solution. Zero day support is something they can work on. They can make it a little bit more user-friendly as compared to Jamf or AirWatch.
Overall, the solution is good, although I have not conducted a detailed examination of it. This said, I feel the pricing to be very high.
When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers.
The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation. The user experience really isn't so good. It's important that they work to improve this aspect.
Overall, I haven't been happy with it. Their licensing platform is absolutely awful. We've got locked out of our own account several times and that just has put a bad taste in my mouth. The initial setup is not exactly straightforward. There have been some changes in its software. The portal, for example, has changed. One nuisance feature is that, when you login, you have to always press enter, which is annoying. With most sites, you just click on the login and you go. With this portal, you have to specifically hit enter. The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.
The user interface could definitely use some improvement. It's very basic, but anyone not used to it might require some assistance. It's not really intuitive. I'd like to see more access at the account level. It's difficult to identify the number of licenses available in our account and to which interface they belong. We sometimes have to segregate; some users require the full enterprise features while others, who are partners or employees, are just given basic access. Being able to identify and assign the licenses would be very helpful. It's more of an administrative thing in terms of bookkeeping, but it would be great if that issue could be addressed.
The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive. It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage. One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools. Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.
The look needs to be updated and it could be simpler to use. The portal itself looks old and outdated. I would like to see more automation and better reporting. Their reports are a bit archaic.
We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.
Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth.
Let the community know what you think. Share your opinions now!