We just raised a $30M Series A: Read our story
2020-04-12T15:55:00Z

What needs improvement with HelpSystems GoAnywhere MFT?

2

Please share with the community what you think needs improvement with HelpSystems GoAnywhere MFT.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
Guest
77 Answers

author avatar
Top 20Real User

When it comes to GoAnywhere's workflow features, there are a couple of areas where I'd like to get a little more consistency. The two aspects of scheduling that we use are scheduled jobs and monitors. And there's cross-capability between the two. We've done some philosophical thinking about when a function should be handled by a monitor and when it should be handled by a scheduled job. When a monitor invokes a project to accomplish something, that gets logged as a job. I've had a little difficulty figuring out where to look to see the monitor's activities itself, to see if the monitor is having a problem. For instance, if an account on a secure FTP server has expired, the monitor that uses that account doesn't announce to us that it's having a problem. I want to work with them on this to get it fixed. Another aspect would be greater visibility into exactly what's happening. But part of that is because we haven't learned how to look at it. I still need to establish some training for my people who support this. We've learned a lot and done a lot with the documentation, which is pretty good, but some formal training would really help tie together a lot of the little tidbits of knowledge in our heads.

2021-10-19T19:59:00Z
author avatar
Top 20Real User

It doesn't need much improvement, other than tiny idiosyncrasies. I've run into one or two things for which I've put in change requests to the software developers at GoAnywhere, but they are very minor things, the types of things that don't come up much. We've created in the neighborhood of 80 to 90 projects in GoAnywhere and, out of all of those, there have only been a couple where we've run into something and that made us say, "I wish they could improve this little thing here." For example, when it comes to interacting with files, there is a function referred to as write CSV, to write a general text file. In this scenario of creating a simple text file, I ran into a situation where, if the product saw a quote or a double-quote in the data, it started wrapping all the text fields in double-quotes. The request I put in asks them to provide a feature that leaves my data alone and does not interpret anything. If I don't want double quotes, please don't put them in. It should have the option, on certain write CSV operations, of not inferring anything.

2021-09-29T20:32:00Z
author avatar
Top 20Real User

There's not a lot of improvement I can think of. Maybe in the tools section, there is a SQL Wizard which works really well. I think that the SQL Wizard could use some improvement- it's little slow when moving from page to page.

2021-08-24T22:25:00Z
author avatar
Top 20Real User

Its user interface can be improved. The current user interface is a little basic for some of the use cases. We have to use an external component to enhance it. When we need a more appealing user interface, we use an additional component, and that works okay.

2020-12-18T23:59:39Z
author avatar
Top 10Consultant

Until now, I think the solution very good for me and my clients. If I had to name one thing that I think should be improved, I think it is that there are quite a lot of features and we do not use all of them. So a thing that could be done to improve this situation is maybe for HelpSystems to offer a lite version that also costs a bit less.

2020-09-15T11:13:36Z
author avatar
Top 10Real User

I think that this product has most of the features we require, although the license is expensive. DNS support needs attention. If the hostname has a dash in it then it does not work. Without a dash being included, it works fine. This is something that needs to updated in the next release. The shared mailbox support for OWA in the cloud needs to be improved. The shared mailbox does not have a password, and we cannot use it. If there is a password for it then it works well. if you have host name with example aaa-fgju than in web user ip filter list the name aaa-fgju will not work. If you have host name fghhg1 then it will work. The agent is good feature but license is bit expensive.

2020-08-21T12:01:00Z
author avatar
Top 20Real User

In using this product, I have not found many areas of the product or service that need to be completely improved. However, with any product, improvement of a service or product can always be reviewed. If one were to look to improve it: * Continue to look forward and listen to its customers. * Improvement in support or product relies on being ingenious, supportive, and listening to its customer base.

2020-04-12T15:55:00Z
Learn what your peers think about HelpSystems GoAnywhere MFT. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,873 professionals have used our research since 2012.