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What needs improvement with HelpSystems GoAnywhere MFT?


Please share with the community what you think needs improvement with HelpSystems GoAnywhere MFT.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
44 Answers

author avatar
Top 20Real User

Its user interface can be improved. The current user interface is a little basic for some of the use cases. We have to use an external component to enhance it. When we need a more appealing user interface, we use an additional component, and that works okay.

author avatar
Top 10Consultant

Until now, I think the solution very good for me and my clients. If I had to name one thing that I think should be improved, I think it is that there are quite a lot of features and we do not use all of them. So a thing that could be done to improve this situation is maybe for HelpSystems to offer a lite version that also costs a bit less.

author avatar
Top 10Real User

I think that this product has most of the features we require, although the license is expensive. DNS support needs attention. If the hostname has a dash in it then it does not work. Without a dash being included, it works fine. This is something that needs to updated in the next release. The shared mailbox support for OWA in the cloud needs to be improved. The shared mailbox does not have a password, and we cannot use it. If there is a password for it then it works well. if you have host name with example aaa-fgju than in web user ip filter list the name aaa-fgju will not work. If you have host name fghhg1 then it will work. The agent is good feature but license is bit expensive.

author avatar
Top 20Real User

In using this product, I have not found many areas of the product or service that need to be completely improved. However, with any product, improvement of a service or product can always be reviewed. If one were to look to improve it: * Continue to look forward and listen to its customers. * Improvement in support or product relies on being ingenious, supportive, and listening to its customer base.

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