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2020-06-25T10:53:00Z

What needs improvement with Cisco Secure Email Cloud Mailbox?

2

Please share with the community what you think needs improvement with Cisco Secure Email Cloud Mailbox.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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33 Answers

author avatar
Top 5LeaderboardReal User

Currently, Cisco Cloud Mailbox meets all of our requirements. If I had to say something, maybe they could have a more regular update schedule or perhaps hire more support engineers to get service faster.

2021-03-04T07:25:00Z
author avatar
Top 20Real User

The search area has room for improvement. When you go to the next page, it remains at the bottom of the current page that you're on. Also, under the reports section, it allows you to see any "convictions," but if you want to search for those convictions you have to remember when they all came in and go back and edit the search accordingly. You cannot click on the list of convictions to actually see if you had a spike at a certain time.

2020-06-28T08:51:00Z
author avatar
Top 5Real User

If Cisco could continue to develop integrations, whether it's internal tooling, Threat Grid, or AMP reporting which could be accessible via a single web page, that would be helpful. This would essentially add additional context on messages as well as files or links being detected. Potentially adding additional context on why certain messages are tagged as spam or malware. In our case, malware hasn't been detected yet, but spam certainly has been. Knowing what engines or which components of the message make it identifiable as spam, that could be useful. Additional context and reporting accessibly via the main dashboard would be great. There is still room for improvement in terms of integrations with other Cisco tools and non-Cisco tools. There is also some room for improvement needed in terms of the reporting.

2020-06-25T10:53:00Z
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