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2018-01-26T00:30:00Z

What is your primary use case for ManageEngine ServiceDesk Plus?

4

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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1717 Answers

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Top 20Real User

I use this solution as a support engineer in the IT department. I provide services for my colleagues inside the company. It is used to improve communications between other departments and to build more ITL servers for business processes in our IT department.

2021-06-27T13:01:13Z
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Top 20Real User

I have only used its demo version for evaluation. We haven't yet implemented it. I have been playing with ServiceDesk Plus for incident management, service request management, and some change request workflows. There is also a CMDB, which seems to be quite good.

2021-04-08T23:27:18Z
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Top 20Reseller

As a reseller and integrator, I help clients implement this solution.

2021-02-25T18:38:33Z
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Top 20MSP

Our primary use case is a ticket management tool for the end user in my company.

2020-12-22T16:20:00Z
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Top 20Real User

We primarily use the solution for service request management.

2020-12-02T09:58:25Z
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Top 20Real User

We are a system integrator, and we have been dealing with all versions of this product. We have seen its development from the beginning when it was a plain ticketing solution. We have tried all the flavors of ManageEngine ServiceDesk Plus, and we have on-premises and cloud deployments of this solution.

2020-11-18T20:09:36Z
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Top 20Real User

We are using it for logging all the cases. We use it to track all the efforts, ensure that all requirements are met, tickets are recorded, and the work is being done by the respective teams.

2020-10-11T08:58:06Z
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Top 20Real User

In our company, we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well, and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end-users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes.

2020-10-05T07:38:00Z
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Real User

This product is our helpdesk solution and we use it for call logging and management.

2020-08-13T08:33:49Z
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Top 20Real User

We have an application that we support. Any challenge that we find in the application we report in ManageEngine ServiceDesk Plus and then we get it resolved by escalating to the vendor where necessary (The vendor manages the system infrastructure.)

2020-07-13T06:55:00Z
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Real User

We use the solution for asset management and for ticketing. We use it as a support solution.

2019-08-21T06:36:00Z
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Real User

We use this solution for our help desk, and for change management.

2019-05-20T16:42:00Z
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Real User

Our primary use case for this product is providing technical support for our platform. This solution allows us to create the support tickets and forward them to different technical groups for resolution.

2019-03-28T08:19:00Z
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Real User

Our primary use case for ManageEngine ServiceDesk Plus is to service our internal employees with in our company. We're continually optimizing this solution.

2019-02-10T10:06:00Z
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Real User

We have a toll free number for our company, customers call us and ask about their problem. We issue the ticket to the customer as well as our local internal team. Then after the team tickets the number and the particular client coded up. We resolve the issue and after the issue is resolved we close the ticket. This is our main mode of operation. When we go through the audit, the company requires that all of these tickets require the solution. That's why we use this application. Mainly for auditing purposes for this application.

2019-02-07T12:28:00Z
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Real User

We install and implement ServiceDesk Plus for various industries, starting from common enterprises up to IT companies running data center services. They are happy to use SDP, even the standard version, with Service Catalog add-ons.

2018-05-07T10:43:00Z
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Real User

ServiceDesk Plus is good to support internal IT help desk systems, external customer support systems, and request management within the company.

2018-01-26T00:30:00Z
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