How do you or your organization use this solution?
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We use RPA to test mainframe solutions because they never change.
We use IBM RPA to perform customer credit risk analogies. It analyzes all the information coming from the customer.
We are a solution provider and we have been working on selling the IBM RPA product during 2020. We are primarily dealing with the on-premises version because our clients are not willing to use the cloud because of issues with their data. We have a lot of banks as clients, and it is a problem for them to use cloud versions. One of our primary use cases is creating chatbots for clients, such as financial institutions. Other things that we can automate are tasks like dealing with incoming credit processes, and administrative processes such as invoicing. These are the processes that take a lot of time. We have not generated any sales yet, but we have experience with the product and are working on selling it.
It's used at a high level by about 100 users. A few of them are customer agents and a few of them are in the operations team. Currently, the product is deployed on a container-based platform, called Cloud Pak. We have created containers for our solutions for Automation on the OpenShift cluster.
In my experience, we've done IBM RPA implementations for payment processes and intercompany processes for our customers. Basically, the process is as follows: it interacts with the banking website and collects the necessary data for validation and approval in SAP.
We have a client with a line of bars in the service/hospitality industry who wanted to have a system which takes a reservation for restaurants. They wanted to use IBM Robotic Process Automation software for this on the back-end. E.g., if a user wants to make a reservation, they can select a restaurant make if a table is available and at what time. On the back-end, IBM Robotic Process Automation will log all that data and create the reservation for the client.
We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left.
There are a lot of legacy applications which are not modernized in terms of exposing APIs or services. Those are the places we are using Robotic Automation a lot.
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