How do you or your organization use this solution?
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We were using IBM BPM as part of our business automation solution. It was used to assist in automation during our RPA implementation.
We use IBM BPM for marketing. We use a lot of processes on IBM BPM at the bank.
A banking client is using IBM jBPM for Customer Due Diligence, and they are having user screens developed in Brazos. I think they are treating it like headless BPM, but it is not actually headless BPM. So, some of the screens and the navigation are from the old jBPM technology itself, and they have some of the customizations on top of that by using Brazos screens.
I am a Solution Architect and I support both cloud and on-premise versions of IBM BPM. I use the solution for banking applications, such as account opening, fund transfers, corporate and credit limit approval process. In the insurance sector, digitalization, underwriting, life insurance claim settlement process, and vehicle claim settlement process.
We use the solution as a business process management platform.
We have four clients that use this solution. We use IBM BPM for business processes.
We do use not the BPM alone; we use the BPM with the ODM and the BPM with the RPI from IBM too, which is Automation Anywhere. So we have a lot of pieces connect to accelerate the process. We have a business process to open accounts and a workflow from open accounts to transfers. The transfers include internal transfers and international transfers. We have a business process to open accounts and a workflow from open accounts to transfers. The transfers include internal transfers and international transfers. We have about 60 processes, including nine complex processes implemented. We also have 20 ad-hoc processes. We created these processes in about a month.
We have used it for e-office. We have done a unification in a shared service center for our procurement activities and payment, and we have rolled out almost 180 processes. We were on version 8.6, and we have recently upgraded to Business Automation Workflow (BAW).
We use it mainly for ACM. We currently have two projects for e-services. I am currently using V5.5.5, but I started with the old version from the content management survey and image survey. I also used V4, V4.5, and V126.96.36.199.2. Currently, we have a cloud deployment, but previously, we had an on-premises deployment.
More than anything, we use IBM BPM to orchestrate processes. We don't have a culture of BPM, so we don't do process modeling and monitoring for improvement. Nonetheless, we get a benefit from the BPM. Our developers have created some application views. I'm not sure if BPM is meant for application views, but they have done that to model and automate processes. I am an architect and although I haven't worked with it directly, I am trying to help. The problem seems to be that we don't have the skill set to support it.
We are consultants and integrators. We are also a partner of IBM. We implement IBM BPM in financial institutions for automatic support, process automation support, process digitalization, and process management. Our business cases are all around financial markets.
We evaluated this product for governmental processes automation trials. Although they didn't actually commit to production, in evaluating this product against others based on Microsoft technology like AuraPortal, I can say that this is definitely better in terms of capability. This is especially true in citizen developers. It also has multi-platform support including Linux and Unix, which can't be achieved with the .NET stack. Integrating with other products is easy for a variety of set APIs. The use case was in education and we were able to complete a POC within one week without expert knowledge.
We use IBM BPM for AC Kronos process management to use for calls and users.
We use IBM BPM for process management for our users. With it, we don't need to load items under a sandbox using IBM BPM and it has a good general user experience with business processes.
We currently use IBM BPM in our company to digitize platforms, to ensure that whatever we are currently doing in terms of manual operations, gets digitized. It means that anything a customer needs becomes an STP journey straight through processing instead of requiring any manual work. We chose IBM BPM because of that. I'm the head of enterprise platforms and we're a customer of IBM.
We use this solution for the implementation of loan processes for banking and financial institutions.
I was a consumer of the IBM products and implement IBM BPM in Latin America. I stopped being an end user of IBM products in past year, but still implement products. Primary use case is more than 80 percent financial services, banks mainly, but also insurance: * Banks or organizations use it for credit cards or for opening accounts. * Insurance use it for checking insurance claims.
A good portion of our customers are in the financial services industry, so back office processing related to financial services.
The power to understand and automate processes.
It allows for model-driven development, easy to use drag and drop type configuration, integrations, reporting, etc.
Our customers use it as a workflow management platform for processes. We have a wide range of customers in terms of the types of processes. We've worked with a couple of the very large accounting firms on, for example, tax calculations for commercial clients. Think of it as TurboTax, but for commercial customers. We also have onboarding use cases - every BPM product out there just supports onboarding. We have several of those types of use cases as well.
My primary use case is to take a lot of the business processes from the client portfolio and smoothly, seamlessly transfer it over into a solution for them to grow their business. The key ideas are to eliminate a lot of the proprietary footprint in development and try to seamlessly go with their business logic in a framework, which we have developed, and be able to mitigate a lot of the risk and to make the front-end interaction with the customer optimal. We use the solution as a workflow platform to manage processes. It really gets into understanding the business logic of the clients, seeing how closely that aligns with the frameworks that we've built out in the BPM portfolio, and keeping that locked into the solution. In some of our use cases, we have used it in conjunction with IBM Case Manager and other IBM automation products.
We are using it to automate specific processes in cooperation with robotic process automation. We have some manual tasks that we want to automate and are using this to link different tasks under one process.