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What is your experience regarding pricing and costs for Webex?



We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
77 Answers

author avatar
Top 5LeaderboardReal User

In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out. The solution is subscription-based. The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

author avatar
Top 5Real User

There are no licensing fees.

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Top 20MSP

Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing.

author avatar
Top 20Consultant

The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is charged.

author avatar
Top 5Real User

The pricing of this solution is fine and I am satisfied with it.

author avatar
Top 20Real User

Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well. In general, this is not an expensive solution. The price improves with the number of licenses that are purchased.

author avatar
Top 20LeaderboardReal User

The cost of installation is free and it is not required to install anything since it is a cloud service. The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users. It becomes much cheaper when used by the entire company.

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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