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2018-01-26T00:30:00Z

What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?

4

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

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1111 Answers

author avatar
Top 20Real User

As compared to a lot of systems out there, it is more affordable.

2021-07-26T15:11:20Z
author avatar
Top 20Real User

It is cheaper than the competitors.

2021-06-27T13:01:13Z
author avatar
Top 20Real User

For 90 service agents and our need for a cloud solution with incident management and service request management, it annually costs around 12,000. If you need additional development or deployment support from the vendor, there might be an additional cost.

2021-04-08T23:27:18Z
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Top 20Reseller

I'm not involved in the licensing of the solution. I have no idea how much the cost is. I couldn't say if it's reasonable or more on the expensive side.

2021-02-25T18:38:33Z
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Top 20MSP

In terms of cost and pricing, I'm not the person who pays for the tool, and I don't know if the price for the tool is fair or unfair. I have no idea about that. But I'm aware that it's quite expensive. The price could be reduced,

2020-12-22T16:20:00Z
author avatar
Top 20Real User

There's a yearly cost that's based on the number of licenses and the modules that you've purchased. The pricing is a bit high.

2020-12-02T09:58:25Z
author avatar
Top 20Real User

Its price is very lucrative. It would be great if the price can come down, but overall, its price is great. It is half or maybe one-third of the price of other market leaders.

2020-10-11T08:58:06Z
author avatar
Real User

We are on a yearly subscription and use the on-premises deployment model of the solution. For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year. We don't pay any costs beyond the standard licensing fee. You might add on if you have more assets, for example, an operation number. They do have features where you might need to add extra fees above your standard cost.

2019-08-21T06:36:00Z
author avatar
Real User

The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc. An annual maintenance contract is available for an extra cost. There are also consulting services available.

2019-03-28T08:19:00Z
author avatar
Real User

The prices are attractive. Customer can use a subscription if they do not have enough budget.

2018-05-07T10:43:00Z
author avatar
Real User

we implement the on premise servicedesk plus because it's affordable

2018-01-26T00:30:00Z
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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