What processes can't be automated just yet? What improvements to those limitations can we expect in the next 5-10 years?
Most importantly - what are some things that RPA cannot do?
The top RPA tools in the industry strive to reduce limitations by expanding RPA capabilities and engineer their products to more greatly integrate with complementary products, like AI and ML, but limitations still remain. Although there are some disadvantages, the benefits of RPA certainly outweigh them and can contribute to a positive ROI for RPA when considered and implemented thoughtfully.
We've summarized our members' experiences and insights to surface the most important points. One limitation not mentioned is RPA security, which is not necessarily related to task completion and our members have recommended approaches to mitigate any security risks.
Before we get into the specific drawbacks of RPA, we should first define what RPA is not in comparison to other related technologies. Defining it in this way clearly shows this technology's limitations and when not to use RPA.
Our members have looked at RPA vs AI and they have also looked at RPA vs BPM, and clearly stated that RPA is neither. RPA is a more simplified technology meant for repetitive, rules-based activities and not the "automation of entire processes or workflows, which learn and adapt as they go", says Vivek Mishra, AVP of Technology & Solutions at Cygnet.