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What are the key reasons to adopt an RPA solution?

Hi peers,

What are the main reasons to adopt an RPA solution? Besides efficiency, my goal is to identify business and technology KPIs that will be positively influenced by adding an RPA solution. 

I'm looking forward to getting your inputs.

ITCS user
77 Answers

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Top 5Reseller

Reducing cost: Automating tasks will achieve cost savings of nearly 30%.

Growing your business: Without the associated costs of adding new employees. A software robot cost is substantially less than a full-time employee and can work 7X24.

Lowering operational cost: RPA eliminates human input errors along with the time and associated cost to get it right.

Better customer experience: Deploying RPA frees up your high-value resources to be put back on the front line ensuring good customer relationships.

It does not replace existing IT systems: RPA works with existing enterprise systems or point solutions without replacing or modifying those systems. RPA can leverage your existing systems, the same way a human employee can.

author avatar
Top 5LeaderboardReal User

Being into RPA for quite some time now, I never see it as a replacement of Integration Automation technology but rather as a complementary stack. 

I have seen vendors selling their RPA suite as HyperAutomation platforms and then claiming it to be the replacement of APIM, IPaaS, ESB, etc. I don't agree with this. 

W.r.t your question, with my experience the key drivers are:

1. Better Employee Experience by automating their day-to-day manual and repetitive tasks. This results in their overall job satisfaction and increased productivity where they can focus on other challenging stuff.

2. Optimization of Manpower units. Allocate manpower where there is an actual need.

3. Human errors reduction protects from unforeseen loss to business. 

4. Opportunity to optimize existing processes.

author avatar
Top 5LeaderboardReal User

@Armando Moreno,​

The following can be a few key factors that can influence an enterprise RPA initiative:

1. Please plan to look at RPA as an enterprise initiative to be implemented in a phased manner but not like a point solution for a specific need.

2. How to decide if a process is a candidate to be considered for an RPA solution:

     I. If the process is, execution of repeated manual steps (possibly with different parameters) on a periodic basis. please consider such a process for automation.

3. For the enterprise RPA roadmap, please identify a list of such processes and prioritize them.

4. Identify a suitable RPA product.

5. Implement RPA in phases.

RPA Benefits:

1. Increased productivity 

2. Human errors are eliminated

3. Reduced dependency on Human Resource’s

4. Possible intelligence automated (AI/ML)

5. Easy to transition and maintenance in the absence of human dependency

6. With all the above process excellence.

Hope this helps!



author avatar
Top 5LeaderboardReal User

The primary reason someone should be looking at RPA is to aid digital transformation while there is a push to transform the workforce and impact customer experience in a positive manner that too in a quick pace.

RPA can stand in between application modernization and people dependency for a large volume of repetitive work that does involve less human intelligence and more rules. The RPA world has transformed into intelligent automation and hyper-automation with the addition of AI/ML.

In my opinion, set a clear vision that includes AI/ML as part of your transformation journey, start with RPA for mundane tasks that help you to scale faster towards AI/ML and digital transformation goals.

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Community Manager

Hi @Biswajit Mohanty, @Celestine, @Okay Akdeniz@Jorge Ambrosio, and @Nayeem Mohammed

Can you please share your experience with RPA?​

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Agree @Jack Frano.

Very well said. RPA eliminates repetitive tasks from the operational processes. RPA can also remove repetitive tasks which people do on external systems like web scraping etc. WE can also build workflows to ensure that the process is well defined from a  system perspective.

The best is to identify the low-hanging fruits and identify areas where the impact is maximum. Various industries can implement RPA for the repetitive tasks that they perform for various operations. Mostly Financial services and manufacturing have a ton of use cases where RPA can help.

Vendor selection can be a major area where people may struggle. In our experience pick up a simple tool that is low cost. Showcase the business benefits to then get a buy-in from the business to make large investments in the initiative. we found MS Power Automate to be meeting these criteria for us.

author avatar
Top 5LeaderboardReal User

I consider the following main reasons to adopt an RPA solution: know specifically what you want to do, whether automation could improve your work, and also how fewer people you want to have to do something repetitively 

Those are some reasons for you to join the "RPA world".

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