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2019-02-07T12:28:00Z

What advice do you have for others considering ManageEngine ServiceDesk Plus?

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If you were talking to someone whose organization is considering ManageEngine ServiceDesk Plus, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
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1414 Answers

author avatar
Top 20Real User

I would rate ManageEngine ServiceDesk Plus a nine out of 10. It is perfect, but there is always room for improvement.

2021-07-26T15:11:20Z
author avatar
Top 20Real User

Before implementing or deciding to implement any new software, you must understand the results you will achieve. From that, you will choose the right product. I would rate ManageEngine ServiceDesk Plus an eight out of ten.

2021-06-27T13:01:13Z
author avatar
Top 20Real User

I would rate ManageEngine ServiceDesk Plus an eight out of ten.

2021-04-08T23:27:18Z
author avatar
Top 20Reseller

I'm a reseller and a solution integrator. I do plan to continue to use this solution. For others considering this solution, I would advise them to look for tools that are easy to use and implement. It's a good idea to do a POC so you can try things out, and make some mistakes, and learn a bit about what is being implemented before taking anything live. In general, I would rate the solution at an eight out of ten.

2021-02-25T18:38:33Z
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Top 20MSP

Overall, I can recommend it because it is a very strong tool on the ITS. However, I would also recommend some other tools. For example, Service Now, or other commercial TMS tools. On a scale from one to 10, I would rate Service Desk Plus a seven.

2020-12-22T16:20:00Z
author avatar
Top 20Real User

We're customers. We don't have a business relationship with Manage Engine. We use the latest version of the solution. I'd recommend the solution to other organizations. Overall, I would rate the solution a six out of ten. If the pricing and reporting were better, I would rate it a bit higher.

2020-12-02T09:58:25Z
author avatar
Top 20Real User

I would highly recommend customers to go with ManageEngine ServiceDesk Plus. However, it depends upon the end-user requirement. If the requirement is for more graphic designing or customized dashboards, or they want to build a big customized login screen GUI, it might not be the solution. If the requirement is focused on ideal processes, like a ticketing solution, they can go with Service Desk Plus. I would rate ManageEngine ServiceDesk Plus a seven out of ten.

2020-11-18T20:09:36Z
author avatar
Top 20Real User

I would very much recommend this solution. Everybody can go for it. It is a very easy tool. It is easy for the technicians as well as for end users. It is the best solution. I would rate ManageEngine ServiceDesk Plus a nine out of ten because there is still room for improvement.

2020-10-11T08:58:06Z
author avatar
Real User

In summary, this is a good product and I recommend it. I would rate this solution an eight out of ten.

2020-08-13T08:33:49Z
author avatar
Top 20Real User

Because I haven't been fortunate to see the upgrades of ManageEngine, I can only speak to what I already know, and that is, if there is any ITSM tool that I would want to use for any IT company I would definitely recommend ManageEngine, but that is what I'm used to. Even though I haven't been able to test other products and I've used a very old version of ManageEngine, I still think it met our requirements and that it has everything that we need to work as an IT department. I'd definitely recommend ManageEngine ServiceDesk Plus. On a scale of one to ten, I would give ManageEngine ServiceDesk Plus an eight.

2020-07-13T06:55:00Z
author avatar
Real User

I would advise those adopting the solution document their configuration because it makes it easier. I would rate the solution 8.5 out of ten. With a simpler configuration, I would rate it a bit higher.

2019-08-21T06:36:00Z
author avatar
Real User

This is a cost-effective product that meets all of the required, basic needs for the company. The workflow for the ticketing system and the service management systems work well. Apart from that, more customizable workflows, better integration, increased robustness of the knowledge base, and more flexible integration gateways would improve the product. I would rate this solution six out of ten.

2019-03-28T08:19:00Z
author avatar
Real User

I rate this solution a solid 7.5 out of ten since the tool comes with different modules. Albeit some of these modules, including exit management module, need some improvements. But regarding the ticketing as a stand-alone, it's pretty good. But the other modules need improvement. I recommend this tool for anyone thinking of implementing enterprise IT management software for their service management, operations management, active directory, and security needs. The tool offers the ability to manage different employee groups along with the option of providing other services for different company structures.

2019-02-10T10:06:00Z
author avatar
Real User

I would rate this solution a nine out of ten.

2019-02-07T12:28:00Z
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