We changed our name from IT Central Station: Here's why
Cristian-Silva
Virtual network solution Engineer at a tech vendor with 10,001+ employees
Real User
Top 20
Scalable, stable, and great for webinars
Pros and Cons
  • "The stability has been good overall."
  • "I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook."

What is our primary use case?

I use the solution for video calls. I use it for everything including meetings, interviews, webinars, et cetera. I use it a lot.

How has it helped my organization?

I use it in my company and since the pandemic, I use it every day. I entered into the company while the pandemic was just starting. I don't do any face-to-face with my coworkers. Everything is in Zoom, outside of the office setting.

What is most valuable?

Overall, I like it very much.

I like the way that you can do webinars on it. That is the most valuable for me. 

The solution is stable.

The scalability is good.

What needs improvement?

There are some features that are lacking. For example, sometimes, I want to share some pictures in the chat, and, in Zoom, you can't do that. That's the one item I'm missing. You can do that in Microsoft Teams with no problem. It's something I'd like to do in Zoom.

I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook. It should be simpler. Maybe there is a secret I am missing.

I'm not sure if it is possible in Zoom, however, in Cisco Webex, you can do the online translation of what the people are saying. That could be a good solution for people that actually don't speak English. For example, I speak Spanish. English is my second language. It would be helpful to have an in-app translation.

What do I think about the stability of the solution?

The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The product scales well. I've been on webinars with 500 people and have never had a problem with it. You can do rather sizable meetings.

Everyone in my organization is using Zoom at this time. We have about 22,00 people that work within the organization. 

How are customer service and support?

I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot speak to how helpful they would be, or how responsive they are. 

Which solution did I use previously and why did I switch?

In my organization, we can use Zoom or Microsoft Teams. A lot of people are changing to Teams due to the lack of integration in Zoom with Outlook. That said, almost everyone uses Zoom still. It was the first solution that this company had, therefore, likely the newest people are using Teams and the older ones are using and still using Zoom.

I used to use Cisco WebEx as well.

How was the initial setup?

When I started using the solution I thought that it was a little bit hard to do as I was used to using Cisco Webex. The change was a little bit hard, however, it only took me a week to do all the things that I can actually do in Webex. Therefore, it's not too hard.

I'm not sure if the solution requires any maintenance, however, we have a local IT team that would be able to handle any responsibilities if that's the case. 

What's my experience with pricing, setup cost, and licensing?

We have a company account. I'm not sure what the overall costs are to the company. 

What other advice do I have?

I'm a customer and an end-user.

I'm using the latest version of the product.

I use it on mobile and on my laptop.

I'd advise potential new users to compare the features of all the solutions that are actually in the market to see which would be the best fit for the company's purposes. It's a good idea, if it's possible, to run a POC to try and test all the features first. 

I'd rate the solution at a nine out of ten. It's a great solution, however, I'd really like to be able to share images via chat in Zoom.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Regional Sales Manager Iberia Manager at a security firm with 501-1,000 employees
Real User
Simple to use, helpful virtual backgrounds, and meetings can host a lot of people
Pros and Cons
  • "The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people."
  • "The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."

What is our primary use case?

Zoom is the product that we usually use for virtual meetings.

How has it helped my organization?

Having virtual meetings with Zoom makes life easier these days.

What is most valuable?

Zoom is quite simple to use.

The virtual backgrounds are very useful because you can participate in a video conference from anywhere, and you do not have to show other people where you are.

The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people.

What needs improvement?

The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat. That said, other similar solutions that I have used, including Microsoft Teams and BlueJeans, have the same limitations. They put a lot of effort into video conferencing but they seem to forget about the chat feature inside the tool.

It would be helpful if there were tabs available inside the meeting, where you could chat with people privately. As it is now, it's not very easy to do. Having tabs would allow you to have multiple conversations open for text chat during a meeting.

Also, when you want to chat with somebody, a search feature should be available. If you have to select the user and if there is a list of 300 people in the same meeting, it's difficult to find the person that you want to reach. Being able to search for them would be helpful.

For how long have I used the solution?

We have been using Zoom for approximately three years. My company switched to it just before the pandemic, perhaps in July or August of 2019.

What do I think about the stability of the solution?

With Zoom, I've never had any problem with stability.

What do I think about the scalability of the solution?

It seems that this solution is very scalable. I participated in a company meeting with approximately 400 people, all at the same time. Everybody in the company has a Zoom account.

How are customer service and support?

In the beginning, we had contact with Zoom for training. Beyond that, at least in my experience, I have never had to contact technical support.

Which solution did I use previously and why did I switch?

I use other platforms for meetings, including Microsoft Teams and BlueJeans, depending on what the customer is using. When I arrange a meeting, it is always done using Zoom. However, if I attend a meeting organized by another person then I have to use the platform that the client is using.

Zoom is the most stable of these solutions that I have tested over the past three years.

How was the initial setup?

I am just a user and downloaded the client in order to use it. The initial setup is very easy from the user's perspective. You press the Next button on several screens and it's finished.

What about the implementation team?

I installed it on my own.

Very little maintenance is required. When a new version is released, the solution informs you and then asks whether you want to download and install it. You can say Yes or No, depending on how much of a hurry you are in to attend the next meeting. From a client perspective, the update process is very easy to follow. You press the Next button several times, and it retains the configuration that you had. You don't need to re-sign in.

It seems quite easy and overall, it is the easiest solution that I have used.

What's my experience with pricing, setup cost, and licensing?

In addition to any licensing fees, we hired Zoom to provide training to us in small groups.

What other advice do I have?

In summary, this is a good video conference solution and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,208 professionals have used our research since 2012.
System Support Executive at VF Corporation
Real User
It helps me provide support to users because they can share their screen and talk at the same time
Pros and Cons
  • "As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing."
  • "Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time."

What is our primary use case?

We use Zoom for one-on-one calls, conferences, and remote support. We used to offer training via Zoom. But in the last two years, the global team switched to Microsoft Teams, so we moved to Teams. Since then, it's been about 50-50 Zoom and Teams, but prior to February, we had three or four meetings via Zoom daily. Before Teams, we were using Lync, which is the predecessor of Teams. 

How has it helped my organization?

Zoom is interactive. We can connect with more users. Sometimes we host meetings with hundreds of people, and I can see who is talking.

What is most valuable?

As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing. You don't need to be in the office or on the network. If a user can connect to the internet, then they can share their screen. Aside from support, it's also a great way to provide training to our users. 

What needs improvement?

Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time. We had to cancel and change the time of the meeting.

For how long have I used the solution?

I've been using Zoom for around four or five years

What do I think about the stability of the solution?

Zoom is perfectly fine.

What do I think about the scalability of the solution?

Zoom isn't scaled, but I don't think there are any issues with the scalability.

How are customer service and support?

Two or three years ago the global team was not able to use a feature on the old version. Suddenly, Zoom wasn't working. They contacted Zoom support and got everyone to update their software. But I haven't had any personal experience with support. Once we had a problem with the background images changing, but that was a minor issue, and the Zoom team walked us through how to fix it.

How was the initial setup?

Setting up Zoom is pretty standard. It's a "next, next, finish" installer. You don't have to do anything too complicated, and it only takes three or four minutes. There is also a web-based app that is easy to use. Aside from the regular updates, it doesn't need much maintenance, either. 

What's my experience with pricing, setup cost, and licensing?

We're using the software that the global team uses. They don't tell us how much they're paying-

Which other solutions did I evaluate?

I think Zoom is better than Teams, but they're very different. Zoom is lighter. I tried a remote session with Teams, but it wasn't up to snuff. I cannot share things properly, so I think Zoom is better. 

What other advice do I have?

I rate Zoom eight out of 10. If you're planning to use Zoom, you should pay attention to the version your users are working on. Sometimes a lower version is better, so it will work with all users. The lowest version should be compatible with most machines. When you're working with people that have older computers, they might not be able to connect. You need a version that is compatible with everyone's device. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Senior Manager at a tech services company with 11-50 employees
Real User
Top 5
Reliable and easy to navigate with easy access to lots of great functionalities
Pros and Cons
  • "The solution is easy to navigate."
  • "The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."

What is our primary use case?

I primarily use the solution for business meetings and occasionally for some personal events as well.

What is most valuable?

The solution is very reliable. I've never had issues with the video or audio.

The solution is easy to navigate.

It's very easy to find the functionalities I need when I am using it.

The product makes it easy to invite people to the meetings.

It offers great collaboration functionality.

What needs improvement?

The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.

The solution should also make it easier to be able to share material with each other during the meetings.

If the flexibility could improve, so there aren't disruptions during meetings, that would be great. Occasionally we get a frozen page. However, that may be network or connectivity issues on our end.

For how long have I used the solution?

While I did occasionally use Zoom before COVID-19, due to participation in events organized by our software partner, I've only really begun to use it regularly this year, after we had to socially distance.

What do I think about the stability of the solution?

The stability is great. It's reliable. The audio and video always work. There's no bugs or glitches. It doesn't crash either.

What do I think about the scalability of the solution?

The scalability is fine. If users need to scale the solution, they can do so easily. You can have many people on one call.

Which solution did I use previously and why did I switch?

We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements.

The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom, for example, are easy to navigate to the functionalities I need.

I also do not like WebEx, which I have also used in the past. Webex takes control of my camera sometimes without explicitly stating so, and this is an unpleasant experience for me. Zoom never does this.

How was the initial setup?

I don't have much to say about the initial implementation. I always just use the web application, and, in that sense, there really isn't a setup of deployment of the product. It's just a website you go to utilize the services.

In my past experience using WebEx and Skype, however, I recall their setups to be quite easy and relatively quick. I imagine Zoom is very much the same.

What other advice do I have?

We're just Zoom customers. We don't have any special business partnership with the company.

I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC.

Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc.

I would advise other users to simply use the web application of the solution and to avoid downloading anything onto your desktop.

I'd rate the solution nine out of ten. I really like the solution. It has great useability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Presales at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Easy to set up and simple to use with a great end-user experience
Pros and Cons
  • "The product is quite secure and you can use it remotely. I've never heard of there being any security issues."
  • "The product could use some more automation."

What is our primary use case?

We primarily use the solution for virtual meetings.

What is most valuable?

The solution is simple to use. Anyone can use it. The product offers a free version as well as an enterprise version.

During the lockdown pandemic situation, every other person was using Zoom. Even most of the schools and education customers, have been using Zoom only, and they are using the free version. Some are using the enterprise version as well. Even students find it user-friendly. There are not many things to configure. 

The solution is stable.

The scalability is very good.

My end-user experience has been very positive.

The product is quite secure and you can use it remotely. I've never heard of there being any security issues. 

The installation is very straightforward.

What needs improvement?

I haven't looked into the potential to integrate anything into this product. I'm not sure if that's possible. 

The product could use some more automation. We'd like it if there was a particular API that could be connected with other applications so that I can create a ticket and have a Zoom meeting sent and automatically start. 

For how long have I used the solution?

We've been using the solution for about a year or so.

What do I think about the stability of the solution?

We have found the product to be stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

What do I think about the scalability of the solution?

The scalability potential is excellent. If a company needs to expand it, it can.

We currently have 20 users on the solution, however, we have a client that has well over 100 users. Just the technical team uses it. There are engineers and managers that use it.

How are customer service and support?

I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.

Which solution did I use previously and why did I switch?

We've also used Cisco Webex and Skype for Business. We use Zoom and Skype for meetings. WebEx we haven't used in a while. 

If you go for Webex or something like that, it has its own infrastructure at times and other things are there. Plus, the licensing is heavy. For Zoom, it is not like that. It is pretty simple and handy. In Cisco, there are many options available, however, you have to configure some of the settings and you need to know the licensing structure at the time of installation. It's more complex.

How was the initial setup?

We found the implementation process to be very simple. It's not overly complex. The first-time installation took me one or two days to complete with the fine-tuning and everything that was involved. 

What about the implementation team?

We're able to handle implementation ourselves. We didn't need any assistance with any outside help like consultants or integrators. 

What's my experience with pricing, setup cost, and licensing?

The solution requires a subscription-based license. You can also use the free version of the solution, which doesn't cost anything. However, it doesn't have all of the features.

The pricing is reasonable, especially if you compare it to other solutions on the market.

What other advice do I have?

We're a customer and an end-user of Zoom.

As it's a cloud-based solution, we are using always the latest version.

I'd rate the solution at a nine out of ten.

I'd recommend it to other users.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Director at a tech services company with 201-500 employees
Real User
Top 10
Multiplatform, offers screen sharing capabilities, good sound and video quality
Pros and Cons
  • "The screen sharing capability is useful for teaching."
  • "Zoom is not a good product for webinars."

What is our primary use case?

I primarily use Zoom for virtual meetings. Some of the meetings are only with two people, meeting one-on-one for teaching.

What is most valuable?

The screen sharing capability is useful for teaching.

What needs improvement?

Zoom is not a good product for webinars. In a webinar, you have a presenter and maybe a co-presenter, with a lot of people listening, perhaps sending questions. Zoom is more for real meetings where everyone has to contribute something, and more than one person is sharing their screen.

Setting up the single sign-on took a little bit more time. It's a really nice feature to have because people can't remember passwords, so they tend to be too simple.

For how long have I used the solution?

I have been working with Zoom for the past year and a half.

What do I think about the stability of the solution?

This is a very stable platform.

What do I think about the scalability of the solution?

Zoom is a scalable product. For the client that I am administering Zoom for, we have a few hundred users and everyone in the organization can make a Zoom account.

How are customer service and support?

I have not been in contact with technical support from Zoom.

Which solution did I use previously and why did I switch?

In addition to Zoom, I am currently using Microsoft Teams. I have used Webex in the past but I don't really like it. I have never personally hosted a meeting using Webex, but I have been an attendee. My impression is that Webex is more suitable for webinars.

The image and sound quality are better on Zoom than on Microsoft Teams.

These are different products for different environments and different occasions.

How was the initial setup?

Zoom is easy to install and set up. It takes maybe five minutes to complete.

What's my experience with pricing, setup cost, and licensing?

There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee. In fact, the costs of this could be cheaper.

The license for Zoom is something that people will be willing to pay as long as it remains superior to products like Microsoft Teams, in terms of audio and visual quality.

What other advice do I have?

My brother is a big fan of Linux, and I got him to use a Zoom version that was built for Linux. 

One thing to keep in mind is that Zoom costs money and if somebody already has a Microsoft Teams account, the only reason for them to use Zoom is the improved quality of service. As long as the quality difference is big enough, we will continue to use Zoom. Microsoft tends to get better over time and if Microsoft Teams becomes good enough, it will be difficult for Zoom to keep its place in the market.

Overall, Zoom is a good product and I recommend it for video conferencing. That is what it's made for. The fact that it's a standalone product has certain benefits. For example, Microsoft Teams is integrated with everything from Microsoft. It works well for those use cases but sometimes, you just don't want that. I expect that Zoom will eventually integrate more with other products from Microsoft but I actually hope that they don't. They would be recreating something that is already there.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
CIO at a financial services firm with 51-200 employees
Real User
Top 5
Great functionality, very reliable, and offers excellent video and audio quality
Pros and Cons
  • "The video and audio quality are very good."
  • "Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."

What is our primary use case?

We primarily use the solution to run meetings with our partners occasionally.

What is most valuable?

We like that the solution is very common. Everybody is using this type of collaboration software, which makes it easy for everyone to jump on a call, as everyone is familiar with the software. A lot of our partners are using Zoom. 

The functionality is great.

We like the act that you can record a session if you like.

The video and audio quality are very good.

We can use it anywhere, including on-premise or remotely.

What needs improvement?

Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety. 

I don't know if Zoom has a mobile application, however, if they don't, they should consider developing one.

For how long have I used the solution?

We've only been using the solution since the start of COVID-19, which has been, at this point, about six months.

What do I think about the stability of the solution?

The solution is very popular mostly because of its stability. It may be one of the top three solutions at this point. We haven't faced any issues and find it to be reliable. It doesn't crash or freeze and I haven't experienced bugs or glitches.

What do I think about the scalability of the solution?

About ten people in our organization use the solution, and occasionally maybe up to 15 colleagues who like to use Zoom and Zoom's business solutions for meetings.

I don't have a problem with scaling the solution. I haven't experienced any technical issues scaling and have been able to talk with big partners and corporates quite easily.

We do plan to move to the business version of Zoom in the future.

Which solution did I use previously and why did I switch?

We do use other conferencing solutions as well, however, most of our clients are using Zoom, so it is our preference. We often also use Microsoft Teams.

How was the initial setup?

The initial setup was not complex at all. It was very fast and straightforward. The whole process really is just a few clicks and you are ready to go.

We didn't really have an implementation strategy, and deployment doesn't take long. Right now, we're just using the online version and considering buying a business account, which we haven't done yet. I'm not sure if that will have more of a setup process or not.

What's my experience with pricing, setup cost, and licensing?

We're using the free version of the solution currently, and are considering a business account in the future.

I believe for business accounts, Zoom offers monthly and yearly pricing.

What other advice do I have?

We're using the free version of the solution. We needed to have a company type of access to use it so we do not have a local installation.

I would rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Systems Engineer at a computer software company with 10,001+ employees
Real User
It has integrated scheduling with our email platform
Pros and Cons
  • "Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook."
  • "The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."

What is our primary use case?

We use Zoom for company meetings and calls with customers. We also use it for presentations. In my previous job, I used it to conduct webinars, but not anymore. Sometimes, we use it for product demonstrations in the lab.

What is most valuable?

Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.

What needs improvement?

I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that. 

For how long have I used the solution?

I've been using Zoom for at least seven or eight years now.

What do I think about the stability of the solution?

I would say Zoom is very stable. 

What do I think about the scalability of the solution?

I would say we've never had a situation where we couldn't add someone else to a Zoom call due to limitations. Nowadays, with the pandemic, I would say at least 90 percent of the company's 20,000 employees use it because most people are working from home. Next year, fewer people will probably use it because many people are going back to the office. 

I'm don't see a reason for usage to increase. If anything, it's going to decrease a bit because a lot of our internal meetings are going to happen in the physical office. However, maybe not all of our customers will return to the office. We'll still be using it, but it will depend on the customer. We are going to visit some physically at their offices.

Which solution did I use previously and why did I switch?

It wasn't my decision to go with Zoom. I'm just a user, and it is usually the corporate leadership's decision. At my previous company, we worked with Webex. They just switched to Zoom, and we didn't know why. It was probably a price issue or something like that. In my current company, we have both Zoom and Teams. Some customers prefer using Teams but others prefer using Zoom. 

How was the initial setup?

My company has a framework that takes care of it. It's a tool called Workspace ONE. All we do is log in to our computer. We call Zoom, and if it's not installed, Workspace ONE takes care of it. It's pretty transparent.

What's my experience with pricing, setup cost, and licensing?

We're using the paid version of Zoom.

What other advice do I have?

I rate Zoom nine out of 10. Nothing is perfect, but it's a solid tool that works great most of the time. It does what it says it should do.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Product Categories
Virtual Meetings
Buyer's Guide
Download our free Zoom Report and get advice and tips from experienced pros sharing their opinions.