We changed our name from IT Central Station: Here's why
Accounting Manager at a legal firm with 51-200 employees
Real User
Beneficial functionality and convenient to use

What is our primary use case?

We use Zoom in our organization for internal meetings.

What is most valuable?

Zoom is very convenient to use and the basic functions work well for us.

What needs improvement?

Zoom could improve by allowing multiple users to share their screens at the same time. We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

For how long have I used the solution?

I have been using Zoom for approximately six months.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using

What is our primary use case?

We use Zoom in our organization for internal meetings.

What is most valuable?

Zoom is very convenient to use and the basic functions work well for us.

What needs improvement?

Zoom could improve by allowing multiple users to share their screens at the same time.

We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

For how long have I used the solution?

I have been using Zoom for approximately six months.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Digital Growth Manager at a tech vendor with 51-200 employees
Real User
Top 20
Free and easy to use

What is our primary use case?

My primary use case is for virtual meetings. 

What is most valuable?

The most valuable feature is that it's easy to use. 

What needs improvement?

Zoom could be improved by adding more dashboards. 

For how long have I used the solution?

I have been using Zoom for about three or four years. 

How are customer service and support?

I have never contacted technical support. 

How was the initial setup?

The initial setup was straightforward. 

What's my experience with pricing, setup cost, and licensing?

Zoom is free. 

Which other solutions did I evaluate?

I have also used Skype. 

What other advice do I have?

I would recommend Zoom to others. I rate Zoom a nine out of ten because it could be improved by adding more dashboards.…

What is our primary use case?

My primary use case is for virtual meetings. 

What is most valuable?

The most valuable feature is that it's easy to use. 

What needs improvement?

Zoom could be improved by adding more dashboards. 

For how long have I used the solution?

I have been using Zoom for about three or four years. 

How are customer service and support?

I have never contacted technical support. 

How was the initial setup?

The initial setup was straightforward. 

What's my experience with pricing, setup cost, and licensing?

Zoom is free. 

Which other solutions did I evaluate?

I have also used Skype. 

What other advice do I have?

I would recommend Zoom to others.

I rate Zoom a nine out of ten because it could be improved by adding more dashboards. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,208 professionals have used our research since 2012.
Service Delivery Lead at a insurance company with 10,001+ employees
Real User
Top 20
Stable, straightforward installation, and free to use

What is our primary use case?

I use Zoom for virtual meetings.

What needs improvement?

Zoom could improve by having more tools.

For how long have I used the solution?

I have been using Zoom for a few years.

What do I think about the stability of the solution?

The solution is very stable.

How are customer service and support?

I have not needed to contact the technical support of Zoom.

How was the initial setup?

The installation was straightforward and only took a few minutes to do on my laptop.

What's my experience with pricing, setup cost, and licensing?

Zoom is free to use.

What other advice do I have?

I would recommend this solution to others. I rate Zoom an eight out of ten.

What is our primary use case?

I use Zoom for virtual meetings.

What needs improvement?

Zoom could improve by having more tools.

For how long have I used the solution?

I have been using Zoom for a few years.

What do I think about the stability of the solution?

The solution is very stable.

How are customer service and support?

I have not needed to contact the technical support of Zoom.

How was the initial setup?

The installation was straightforward and only took a few minutes to do on my laptop.

What's my experience with pricing, setup cost, and licensing?

Zoom is free to use.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Human Capital and Development Manager at a insurance company with 1,001-5,000 employees
Real User
Has an easy setup

What is our primary use case?

We use the solution for Webex, town hall, chatting and Teams. 

What needs improvement?

Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services.  I would like to see avatars included in the next release. 

For how long have I used the solution?

I have been using Zoom for three years

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

The solution is easy to set up. 

What other advice do I have?

As Zoom is quite good, I rate it as a ten out of ten. 

What is our primary use case?

We use the solution for Webex, town hall, chatting and Teams. 

What needs improvement?

Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services. 

I would like to see avatars included in the next release. 

For how long have I used the solution?

I have been using Zoom for three years

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

The solution is easy to set up. 

What other advice do I have?

As Zoom is quite good, I rate it as a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Shyami Lakshika
Associate Engineer - Network & Security at a tech services company with 51-200 employees
Real User
Top 5
Easy to use but not very secure

What is our primary use case?

We use Zoom for virtual meetings. We have viewer than 100 employees in our organization.

What is most valuable?

Zoom is easy to use.

What needs improvement?

I think Zoom is not secure.

For how long have I used the solution?

We've been using Zoom since the COVID pandemic started. 

How are customer service and support?

I've never contacted Zoom support.

How was the initial setup?

The setup is simple. It only takes a few minutes and you can do it by yourself. 

What other advice do I have?

I rate Zoom seven out of 10.

What is our primary use case?

We use Zoom for virtual meetings. We have viewer than 100 employees in our organization.

What is most valuable?

Zoom is easy to use.

What needs improvement?

I think Zoom is not secure.

For how long have I used the solution?

We've been using Zoom since the COVID pandemic started. 

How are customer service and support?

I've never contacted Zoom support.

How was the initial setup?

The setup is simple. It only takes a few minutes and you can do it by yourself. 

What other advice do I have?

I rate Zoom seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Product Categories
Virtual Meetings
Buyer's Guide
Download our free Zoom Report and get advice and tips from experienced pros sharing their opinions.