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Zenoss Service Dynamics OverviewUNIXBusinessApplication

Zenoss Service Dynamics is #4 ranked solution in top Event Monitoring tools, #4 ranked solution in top Container Monitoring tools, #8 ranked solution in top Application Infrastructure tools, #10 ranked solution in top Server Monitoring tools, #12 ranked solution in top Cloud Monitoring Software, #16 ranked solution in Infrastructure Monitoring tools, and #19 ranked solution in best Network Monitoring Tools. IT Central Station users give Zenoss Service Dynamics an average rating of 10 out of 10. Zenoss Service Dynamics is most commonly compared to Zabbix:Zenoss Service Dynamics vs Zabbix. The top industry researching this solution are professionals from a computer software company, accounting for 40% of all views.
What is Zenoss Service Dynamics?

Zenoss Service Dynamics (ZSD) is a hybrid IT monitoring platform that allows enterprise companies to monitor everything, including compute, storage, network, converged infrastructure, applications and unified communications systems. Zenoss customers gain IT performance and risk insights into their unique IT ecosystems through real-time analytics that adapt to today's constantly changing data centers and cloud infrastructures, enabling them to eliminate disruptions and accelerate business outcomes.

Buyer's Guide

Download the Application Infrastructure Buyer's Guide including reviews and more. Updated: November 2021

Zenoss Service Dynamics Customers

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Zenoss Service Dynamics Video

Pricing Advice

What users are saying about Zenoss Service Dynamics pricing:
  • "It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

Zenoss Service Dynamics Reviews

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Aldo-Pacheco
Security Architect at ITSur
Real User
Top 5
Good user experience with an easy initial setup and good documentation

Pros and Cons

  • "The product offers good documentation that helps with initial training."
  • "It would be ideal if the product offered sound alerts."

What is our primary use case?

I primarily use the solution for monitoring the network infrastructure and the operator platforms. The last implementation I did was for the user experience. 

It can also be used as a data center, similar to a virtual machine. Some users use Zenoss only for seeing everything on specific types of devices. They see only certain devices like operating systems and network communications, for example.

What is most valuable?

The solution has a variety of great features.

The dashboard is excellent. With it, I can see everything from one place. It gives me a full picture of my networks and I can quickly see if there are any trouble areas to note.

The user experience is excellent.

Within the solution is a piece of software called Twill, which is very good. It's like dynamic monitoring. Twill provides a great user experience. I can put the URL from a website and I can send the user and password on that. 

Overall, it's a great solution, and I consider it to be one of the best.

The initial setup is very easy.

The product offers good documentation that helps with initial training.

What needs improvement?

If Zenoss tries to change Twill from what it is now to another kind of solution, such as Selenium or something similar, it would be nice.

It would be nice if the ZenPack could work but with fewer features. That said it's a problem not from Zenoss. It's a problem from the ZenPack itself.

There's a bit of a learning curve when you first use the solution.

The product needs to be a bit better in terms of auditing features.

It would be ideal if the product offered sound alerts. If you have, for example, 10 monitors with a lot of batch alerts and you have it working with your computer, sometimes you will see the dashboard. However, if you could listen instead, and be alerted by the noise, you can raise your head easily look at your monitor, to see the problem. That's why I put in sound within my operating system. That is the only feature that I could never find in Zenoss.

For how long have I used the solution?

I've been using the solution for a few years at this point. I've been using the solution for two or three years now.

What do I think about the stability of the solution?

I had a community ZenPack that started to eat through my RAM, and I did not know why. I removed it - which was a very easy process - and then went to the official ZenPack store and put in my samples and it worked fine after that. I'm not sure why I had that initial experience. 

What do I think about the scalability of the solution?

The scalability is very good. I can grow my site to suit any data center that I need.

I can have Zenoss in one data center, for my primary data center, and then I can deploy another one in another data center. I don't need a second Zenoss in that other machine. I use the same solution. On top of that, I can see all my devices in one dashboard for both data centers.

I can grow up very, very fast. 

We have maybe 15 users of this product in my organization.

How are customer service and technical support?

I've only used technical support one or two times as I was having a bit of trouble with official ZenPacks. I sent an email with my case. I received a case number and the response was very fast. In less than one week, or five days, I received the new ZenPack with the features that I needed for my specific devices. The support was very good and the service was only a few days or more. In Zenoss, support is fast and strong and works very well.

How was the initial setup?

I've used the solution for about a year now, and therefore I don't find the implementation to be complex. It's very straightforward, actually.

The cloud solution can be a little hard if you don't know Zenoss. However, for me, it's very simple, and I can deploy a Zenoss environment in a couple of hours. When I first started about three years ago, it could take me as long as three days.

The first step was to deploy the virtual machine.  Then you need to deploy the software, and then you need to deploy all the dashboards and all features that you need. That is a little complicated as you need to understand how Zenoss works.

Now, however, in the cloud solutions and hybrid models on cloud nodes or in side nodes, it's a little different due to the fact that you have a controller and you have the client's deployment in certain parts. Still, it's very, very easy to deploy as you put the controller software in one machine and you put the nodes in the other machines. Then, you only need to select your features. The features now are also all-inclusive.

The ZenPacks, the backup servers, are for also perfect all kinds of devices that I use.

What's my experience with pricing, setup cost, and licensing?

The product offers both a community and enterprise-level version. I've deployed both.

What other advice do I have?

I'm using the latest, the most updated version of the solution.

I'm an administrator of this solution within my organization.

I would recommend this solution to other organizations. I'm a big believer in the product and I've even written papers on the solution.

I'd rate the solution ten out of ten. I really do love the product.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
TM
Principal Infra Developer at a computer software company with 10,001+ employees
Real User
Top 10
Agentless monitoring means it uses the available, standard protocols, like TCP, UDP, WMI, and WinRM

Pros and Cons

  • "They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
  • "There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

What is our primary use case?

As a Zenoss partner, the use cases have varied, based on the requirements. When I started using it in 2012, we were asked to migrate a set of technologies, like Windows and Linux monitoring, infrastructure monitoring, from different tools like SolarWinds and Tivoli to Zenoss, so that we would have a single pane for unified monitoring; a global operations manager. That, in turn, was integrated with ITSM tools like ServiceNow or CA. 

When I joined a different organization, it was used mostly for direct monitoring of vSphere and NetApp, with Windows and Linux of course, and some integration with SolarWinds and trap-based integrations. Internally we integrated it with ServiceNow. I implement that, integrate it, and hand it over to the daily support team.

We implement some customers on-prem and some customers we do using AWS or Azure cloud. It varies.

What is most valuable?

One of the most valuable features is the way it tries to discover technologies. It doesn't use any out-of-the-box things. It specifically uses the available, standard protocols, like TCP, UDP, WMI, and WinRM. It makes use of whatever underlying technologies are there. That is one advantage of being an agentless monitoring tool.

It has also accommodated many state-of-the-art technologies, such as Docker and ZooKeeper.

In addition, it gives you a lot of handy options to integrate with external systems.

Being Linux-based, it's easier for me to customize and co-ordinate, because I have a Linux-based background.

What needs improvement?

There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex. I know it's interesting to get new features, but it didn't add value to the customer. It made the administration task a little more complex but I have gotten used to it over the last year.

Also, application performance monitoring is an area that Zenoss has not touched much. I would like to see them focus more on this area. There is a need for application monitoring and mobile Android monitoring. If they can develop those kinds of areas that would make our business more up to date and we could cover more customers.

For how long have I used the solution?

I've been working on Zenoss Service Dynamics since 2012. I started with Zenoss 4.2. Later I moved on and got experience with Zenoss 5. I implemented that. Right now I'm using 6.x, the latest one.

What do I think about the stability of the solution?

It is stable most of the way. I would rate that at eight out of 10. But it still requires more implementation and development.

How are customer service and technical support?

I have always had satisfactory support from them. I even have some personal favorites. People there are very friendly and very responsive and they provide an on-demand service. It doesn't matter whether you are a platinum customer or what type of customer you are. They are always rational and provide solutions on time.

How was the initial setup?

The setup is not straightforward because Zenoss is more like building-blocks that are given to you. They will give you all the features that are available in the technology. If you want to build something, you use your own hands, use your own brain, and build it. That is more the approach. The more you get your hands on it, the more you can mold it into anything that you want. I've seen customers — whenever Zenoss does yearly forums for the product — who are using it more efficiently than I do because they have more programming skills. 

On the other hand, that is one of the advantages that Zenoss has. They give it to you in a format so you can do anything that you decide. That is one advantage of Zenoss.

What's my experience with pricing, setup cost, and licensing?

It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way.

What other advice do I have?

Whenever a customer needs to monitor or manage multiple systems that need to be integrated into a single platform, and they need the cost to be very effective, I would recommend Zenoss.

I have worked on Zenoss for big, commercial enterprises, with customers who have 20,000 employees , where I have to monitor 7,000 to 14,000 CIFs. I have also worked with customers who only have 16 VMs that I need to monitor.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.