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Management Information System Officer at Kenmare Resources Mauritius
Real User
Top 20
Effective monitoring, scalable, and useful online resources
Pros and Cons
  • "We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
  • "Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."

What is our primary use case?

We are using Zabbix in my workplace to monitor the infrastructure.

What is most valuable?

We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs.

What needs improvement?

Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier. 

For how long have I used the solution?

I have been using Zabbix for approximately four years.

What do I think about the scalability of the solution?

Zabbix is scalable because depending on the size of your infrastructure you can have distributed proxies servers across your network that will feed to the main server for the metric. It is similar to branches, where you can have one product for each branch and then the central server speaking in your central location, it works perfectly.

Our entire IT department is using Zabbix, which is 15 people, but we have approximately 600 devices being monitored.

How are customer service and support?

I have never had an issue that I needed to contact support. However, everything I have needed was able to be found online from the community or the Zabbix site manuals. Zabbix does offer support based on a subscription.

Which solution did I use previously and why did I switch?

I was using Centurion previously but I decided to switch to Zaddix because of costs. I was using the community edition of Centurion and it was very limited but with Zabbix, you can have an enterprise-class monitoring solution for free. I did research quickly and then I phoned Zaddix to see if they could solve all my problems without having to pay anything. This is when they confirmed I could and then I switched.

How was the initial setup?

The initial setup was easy. It took approximately three hours to get the server up and running.

What was our ROI?

By using Zabbix you minimize the cost of operation because you recieve an enterprise-class monitoring solution for free.

What's my experience with pricing, setup cost, and licensing?

The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution.

Which other solutions did I evaluate?

I have evaluated PRTG and SolarWinds.

What other advice do I have?

You do not need to spend a lot of money on solutions that have similar functionality, such as PRTG or Solar Winds. With Zabbix, you receive a free enterprise-class monitoring solution for free, as long as you know how to use it.

I would recommend this solution to others.

I rate Zabbix a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Tamoghno Sarkhel
Chief Revenue Officer at paramaah it services
Real User
Top 20
Stable, open-source solution; can be challenging to secure client trust
Pros and Cons
  • "Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
  • "Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."

What is our primary use case?

We are implementing this solution for our clients. 

What is most valuable?

What we find the most valuable about Zabbix is that it is open source and there are no licensing costs.

What needs improvement?

While there are a number of benefits to Zabbix being open source, getting that trust from the customer is a little bit on the challenging side. Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it.

It can also be difficult for us to formulate a price for clients that need a solution for which there is no template. If we can implement a solution with the help of a template, we know how much time and effort it will take so it is easy to estimate a price for the customer. Without templates, estimation is a little bit challenging. 

In addition to the above, although there are templates available for Cisco switches, they do not work for all families of Cisco switches.

These are the challenges we are facing at our company. Overall, setting up Zabbix is a challenge. However once it is setup, managing it is comparatively easy.

For how long have I used the solution?

We have been using Zabbix for a year, I suppose. 

What do I think about the stability of the solution?

Zabbix is quite stable once it is set up. We haven't had any post-setup issues. 

How are customer service and technical support?

We are regularly in touch with Zabbix's technical support. Generally, there is little bit of challenge because of the time zones. Nonetheless, their tech support is not bad. It's good.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. Zabbix was the first solution we worked on. However, right now we are in the process of exploring other solutions.

We are evaluating Motadata. This is a solution based out of India. We are in touch with them, but we are in the very initial stages. We also don't know how it will work out.

How was the initial setup?

Whether or not setup is straightforward or not will depend on the client's use case. From our end, the issue is estimating the effort it will take for us to implement the solution for our clients. We run into issues when it comes to giving the clients a quote for our work ahead of time. 

What other advice do I have?

Because Zabbix is an open source solution, a lot of customization is required. In turn, a lot of information has to be provided by the client about exactly what they want, which parameters they want to monitor, and what the thresholds are. Proprietary solutions would already have those thresholds in place. Once this process is done, it's really very good for your organization. But it does take a lot of work.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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Infrastructure Manager and Security at ITG
Real User
Top 20
Lets us be proactive in eliminating problems with resource consumption
Pros and Cons
  • "The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
  • "I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."

What is our primary use case?

We use Zabbix on-premises for monitoring our servers and calculating consumption of CPU, memory, and storage space. It's an important part of monitoring our environments and it shows us a lot of information about the health of our systems. And, in terms of performance, we also use it for actively getting rid of bottlenecks.

There are four IT staff members who use Zabbix regularly, including system administrators and the director of IT.

How has it helped my organization?

With Zabbix, we can be proactive in eliminating problems with over-consumption of resources, such as with memory, for example.

What is most valuable?

The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet.

What needs improvement?

I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company.

For how long have I used the solution?

I've been using Zabbix for three years.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

We don't have much need to scale Zabbix, virtually or otherwise, or increase its usage beyond current levels, but I think it is simple to do.

Which solution did I use previously and why did I switch?

We were previously using Nagios, but with Nagios the reporting features are very poor. If you want to improve on the reporting with Nagios, you have to construct other features and software on top of it, whereas Zabbix is more to the point and straightforward.

Zabbix's reporting isn't very good, either, in my opinion, but it's better compared to Nagios.

How was the initial setup?

The setup was easy.

What about the implementation team?

Regarding the installation of Zabbix, we did it by ourselves and it was easy enough. Our branch's environment is pretty simple and we don't have many complex requirements.

What's my experience with pricing, setup cost, and licensing?

We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license. 

What other advice do I have?

My advice is that the person who is responsible for implementing Zabbix in their environment should be familiar with Linux because then the process is more simple, efficient, and takes less time.

I would rate Zabbix an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Manager at a tech services company with 51-200 employees
Real User
Top 5
Free to use with good functionality and good stability
Pros and Cons
  • "There are lots of great features and functionality within the solution."
  • "The user interface could be a bit better. They could update it a bit."

What is our primary use case?

I primarily use this solution in some of our different monitoring systems, including our different servers, and applications. We use it for the maintenance of the main server in the laboratory.

What is most valuable?

The ability to connect with monitoring is very useful for us. It's great that we can monitor different applications. We can even monitor remotely.

I recently tested the solution's ability to hold up to rebooting machines remotely and we were able to do so with ease. 

There are lots of great features and functionality within the solution.

So far, we've found the solution to be quite stable.

The product has a large community and therefore has lots of documentation around various aspects of the product.

What needs improvement?

I don't recall coming across missing features. It's a fairly complete solution.

The user interface could be a bit better. They could update it a bit.

What do I think about the stability of the solution?

The solution offers very good stability. It doesn't have bugs or glitches and it doesn't crash or freeze on us. It's been reliable from the very start.

What do I think about the scalability of the solution?

I have never tried to scale the solution. I can't speak to its level of scalability.

However, it is my hope that it is. It's important to be able to scale it.

We only currently have 10 people on the solution. It's a small group and therefore we haven't yet had a need to expand it.

How are customer service and technical support?

While I haven't ever actually reached out to technical support, I'd say that it would important to have access. If there was a question the community couldn't answer it would be nice to know if we could turn to Zabbix directly for assistance. 

Which solution did I use previously and why did I switch?

We did previously use a different solution prior to Zabbix. It was a suite of applications that included, for example, DLP and myShell. I haven't used it in a very long time, so I can't speak too much about my experience with it or how it compares.

How was the initial setup?

The initial setup isn't overly complex. It's largely straightforward.

There's also a fairly sizable community around the solution and there's just so much documentation and insights from other users you have access to, therefore it's very easy to find answers to your questions when it comes to implementation.

What's my experience with pricing, setup cost, and licensing?

We use a free community version of the solution. We don't have to pay for licensing. 

What other advice do I have?

I'm not really a user. I deploy the solution.

Overall, I would rate the solution at an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
D6B8
District Technology at a educational organization with 1,001-5,000 employees
User
Top 5
Being able to monitor almost any device in one location is extremely convenient

What is our primary use case?

Monitoring systems and services that don't have their own solution in our environment. Single place to monitor multiple systems and processes. We monitor servers, websites, key card devices, etc..

How has it helped my organization?

Before we didn't really have a centrally managed monitoring solution, so adding this product has been a blessing as we are able to actively monitor and react accordingly. Being able to monitor almost any device in one location is extremely convenient.

What is most valuable?

The feature which I like the most would have to be the GUI. At first, I was put off, as I felt it was too complex or busy. Upon using it to setup devices, I found it was well laid out and has come a long way.

The agents are also very easy to install and manage, making this more of a turnkey solution for most.

What needs improvement?

I wish it had more options for personalizing the product, such as being able to include your company's logo without editing text files. More templates for specific devices.

For how long have I used the solution?

More than three years.

What do I think about the stability of the solution?

None yet. Runs solid on very light resources.

What do I think about the scalability of the solution?

Not yet, but as of now, it's a single server - might have to dive in at some point with the proxy configuration.

How are customer service and technical support?

I have used publicly available resources. I can't comment on their customer service.

Which solution did I use previously and why did I switch?

We used Cacti, which worked well for our uses. We moved because we needed a more updated solution that had support for a myriad of devices. The community is also active in development of plugins.

How was the initial setup?

It's a decently complex system to get setup, it's not a simple package based system (well technically it is, but not as easy as others). It's also not as extreme as Nagios or Prometheus. We added Grafana, which made it a little more complex.

What about the implementation team?

In-house team.

What was our ROI?

Time and knowledge. Without it, we wouldn't have known of current issues in our environments. It allows us to deep dive and get to the core issues quicker.

What's my experience with pricing, setup cost, and licensing?

It's open source, so no cost/licensing needed.

Which other solutions did I evaluate?

Nagios, Prometheus, Check_MK, Adagios, Icinga 2, Zenoss, PRTG, and Cacti.

What other advice do I have?

Zabbix coupled with Grafana (there's a plugin for Zabbix, very easy to setup), is a great monitoring stack. Leveraging "Let's Encrypt for SSL" is also a must!

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Network Infrastructure & Architect at a transportation company with 1-10 employees
Real User
Top 5Leaderboard
A straightforward setup, stable, and offers flexible licensing
Pros and Cons
  • "The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
  • "The documentation could be improved."

What is our primary use case?

The solution can be used to monitor both on-premises and cloud infrastructure.

What is most valuable?

The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies.

The initial setup is very straightforward.

What needs improvement?

The NetFlow integration really could be improved upon. In general, integration with other solutions and services needs to be worked on.

The documentation could be improved. I find that it's a bit limited.

It runs on a Linux backend, and we're using it to monitor our Windows platforms. For people who are not familiar with Linux, there may be issues. You do need to have a bit of Linux knowledge before beginning, otherwise, you may have problems working with it.

For how long have I used the solution?

We've been using the solution for two months at this point. It hasn't been a very long period of time.

What do I think about the stability of the solution?

The stability of the solution is good. It's reliable. There aren't glitches or bugs. It doesn't crash or freeze. We haven't had any issues.

What do I think about the scalability of the solution?

The scalability is quite good. If you need to scale the solution up, you can do so. It's pretty straightforward. We haven't had any issues so far.

In our organization, we have about 1,600 users on the product.

We most likely will increase usage in the future.

How are customer service and technical support?

We've used technical support in the past. They have different platforms that handle requests at different levels. The gold platform, for example, offers support but is slightly limited. 

How was the initial setup?

The initial setup isn't complex at all. It was very straightforward.

In terms of deployment, it takes about a day, however, you have to add in all the other items that you're monitoring. We deployed everything and then rolled it out over the course of a couple of weeks.

What about the implementation team?

I handled the implementation myself. I didn't need to solicit the help of a vendor, consultant, or integrator. 

What's my experience with pricing, setup cost, and licensing?

The licensing is great on Zabbix. It's very flexible and great for various types of businesses.

What other advice do I have?

We're just a customer. We don't have a business relationship with Zabbix.

I'd recommend the solution. It's easy to use and it's been quite useful. New users do have to be pretty comfortable with Linux, however, otherwise, they may have a hard time adapting to the system.

I'd rate the solution eight out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Contractor at a tech services company with 10,001+ employees
Real User
Good documentation, easy to set up, and the trigger dependency feature is helpful
Pros and Cons
  • "Zabbix has a roadmap and they are continuously and frequently adding new features."
  • "The reports are not great and should be improved."

What is our primary use case?

We are a solution provider and Zabbix is one of the products that we implement for our clients. I am the senior consultant for Zabbix in my organization.

The use cases are pretty basic. They include memory and disk monitoring, database monitoring, log file monitoring, and application monitoring.

What is most valuable?

The most valuable feature is the trigger dependencies.

The documentation is good.

Zabbix has a roadmap and they are continuously and frequently adding new features. Most of the features are good.

What needs improvement?

The reports are not great and should be improved. In other tools, we can schedule reports and fetch them. However, with Zabbix, we cannot export reports. It is possible to export some of the data but our monthly reports, including those for performance and availability, cannot be exported.

This product is not highly available by default. I have read that in the next major version, 6.0, they are planning to do that for the proxies.

For how long have I used the solution?

I have been working with Zabbix for between three and four years.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

This solution is scalable and I have no issues with it in that regard. We have five to six people that use it. They primarily do admin work.

There are two or three who architect and design solutions. We add and manage servers, as well as perform maintenance.

How are customer service and support?

We do not have a Zabbix technical support subscription. We manage it ourselves.

The blogs that are available online are okay.

Which solution did I use previously and why did I switch?

There are a few problems but if they fix them, then Zabbix is a very good tool compared to others. This includes tools that you have to pay for.

How was the initial setup?

The initial setup for the Zabbix server is pretty straightforward. 

Initially, it was just a single node, so the deployment didn't take long.

What's my experience with pricing, setup cost, and licensing?

This is an open-source solution that can be used free of charge. Support is something that you have to pay extra for.

What other advice do I have?

My advice for anybody who is implementing Zabbix is to read the documentation and go through the use cases before beginning the implementation. Many use cases are available online.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Tchidat Linda
Engineer of Telecommunication at Gold Telecom
Real User
Top 5Leaderboard
Improved design, easy to learn, and open-sourced
Pros and Cons
  • "The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
  • "When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."

What is our primary use case?

I use the solution for network monitoring. When I was in engineering school I used this solution and I found it really good. I wanted to bring the functionality of this solution to my community to show the engineers in my enterprise. There is not a lot of understanding of network monitoring and I am hoping to bring to them my knowledge. 

What is most valuable?

The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white. If you are a new user it is very simple, you do not need to be highly technical to use it. You can rapidly learn how to use this solution.

What needs improvement?

When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible. I have heard from others that there are scripts that can manage this task easily but I have not figured it out. In the area of the solution where you write the command, it is not very user-friendly and could be improved. We want the ability to write commands and execute them manually.

Additionally, I would like the ability to be able to have network mapping for this solution. I use network mapping to monitor networks and there are not very many tools that are able to do it or if there is a tool, it is not easy.

The color scheme of the interface could improve by allowing more variations or user customization.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have approximately 10 people using the solution in my company.

Which solution did I use previously and why did I switch?

In my community, we were previously using Nagios and Cacti.

What's my experience with pricing, setup cost, and licensing?

The solution is free. However, many open-sourced tools start out free but eventually start charging, I hope this solution stays free. 

What other advice do I have?

I rate Zabbix an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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