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Head of Technology at a real estate/law firm with 11-50 employees
Real User
Top 5
Easy to set up and use with a nice user interface

What is our primary use case?

We use Webex for web-based meetings.

What is most valuable?

The most valuable feature is the ease of use. You can meet with users and you can control the contributions. The interface is nice.

What needs improvement?

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

For how long have I used the solution?

We have been using Webex for about one month.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

Webex is scalable, although we only have a small number of users in our company. Not everyone is using it.

How was the initial setup?

The initial setup…

What is our primary use case?

We use Webex for web-based meetings.

What is most valuable?

The most valuable feature is the ease of use.

You can meet with users and you can control the contributions.

The interface is nice.

What needs improvement?

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

For how long have I used the solution?

We have been using Webex for about one month.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

Webex is scalable, although we only have a small number of users in our company. Not everyone is using it.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is fine and I am satisfied with it.

What other advice do I have?

Overall, Webex is working fine for us at the time being and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pre-Sales Engineer at a tech services company with 201-500 employees
Real User
Top 10
Easy to use, reliable, and good audio and video quality

What is our primary use case?

I am using Webex for presentations to our customers.

What is most valuable?

I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use.

What needs improvement?

The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the stability of the solution?

Webex is stable.

What do I think about the scalability of the solution?

I am not sure of the scalability of the solution because I am only one end user.  We have approximately 13 people using this…

What is our primary use case?

I am using Webex for presentations to our customers.

What is most valuable?

I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use.

What needs improvement?

The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the stability of the solution?

Webex is stable.

What do I think about the scalability of the solution?

I am not sure of the scalability of the solution because I am only one end user. 

We have approximately 13 people using this solution in my organization.

How are customer service and support?

I have not needed to contact the support.

How was the initial setup?

The installation was simple and it only took a few minutes to complete.

What other advice do I have?

This is a very good solution, very easy to use, and the quality of the image and the audio is high.

I rate Webex a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager at a comms service provider with 1,001-5,000 employees
Real User
Top 5Leaderboard
Nice tool for virtual meetings
Pros and Cons
  • "It's a nice tool for virtual meetings and I'm satisfied with its performance."
  • "This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."

What is our primary use case?

My primary use case of Webex is for virtual meetings. 

What is most valuable?

It's a nice tool for virtual meetings and I'm satisfied with its performance. 

What needs improvement?

This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication. 

For how long have I used the solution?

I have used this solution a couple of times, mostly when I get a conference call invitation from other companies that use Webex. 

How was the initial setup?

Installation was straightforward. From a call invitation, you receive a link and can install it directly from the web. 

What about the implementation team?

I implemented myself. You don't need a technical team for deployment or maintenance. 

Which other solutions did I evaluate?

I have also used Zoom, Skype for Business, and Teams. 

What other advice do I have?

I would rate this solution a nine out of ten. It is a nice tool, but I rarely use it because I only hold meetings over Webex when another company initiates the conference call with this software. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chief Executive Officer at a tech services company with 1,001-5,000 employees
MSP
Top 5Leaderboard
Quick installation, stable, and scalable

What is our primary use case?

Webex can be used useful for virtual meetings.

What is most valuable?

Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

Webex is scalable. We have almost all of the employees at my organization is using Webex.

How are customer service and support?

I have not contacted support.

Which solution did I use previously and why did I switch?

I have used Zoom previously.

How was the initial setup?

The…

What is our primary use case?

Webex can be used useful for virtual meetings.

What is most valuable?

Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

Webex is scalable.

We have almost all of the employees at my organization is using Webex.

How are customer service and support?

I have not contacted support.

Which solution did I use previously and why did I switch?

I have used Zoom previously.

How was the initial setup?

The installation is straightforward, and only takes a couple of minutes to install.

What's my experience with pricing, setup cost, and licensing?

The price of the license for the solution could be less expensive.

What other advice do I have?

I would recommend this solution to others.

I rate Webex a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Architect, SCRUM Product Owner at a tech company with 10,001+ employees
Real User
Top 5
Useful for virtual meetings, but stability needs improvement

What is our primary use case?

My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement.  I think this solution is cloud-based. 

What is most valuable?

A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied. 

What needs improvement?

Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated. 

For how long have I used the solution?

I have been using Webex for maybe five years. 

What do I think about the stability of the solution?

The stability is not so good. It crashes very often. 

What do I think about the scalability of the solution?

I'm not in charge of expanding or scaling, but…

What is our primary use case?

My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement. 

I think this solution is cloud-based. 

What is most valuable?

A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied. 

What needs improvement?

Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated. 

For how long have I used the solution?

I have been using Webex for maybe five years. 

What do I think about the stability of the solution?

The stability is not so good. It crashes very often. 

What do I think about the scalability of the solution?

I'm not in charge of expanding or scaling, but for me, it works fine. 

What other advice do I have?

I rate Webex a seven out of ten because it crashes sometimes. I would recommend Webex to others considering implementation, but I would advise that they evaluate different solutions and take what works best for a particular use case. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technology Consultant- Networking Services at a computer software company with 201-500 employees
Real User
Top 5
Good tech support and easy installation

What is our primary use case?

I do not know which version we are using, although I believe it to be the latest one. 

What needs improvement?

The solution should have better integration with Microsoft. 

For how long have I used the solution?

We have been using Webex for several years. 

How are customer service and support?

I am completely satisfied with the tech support. 

Which solution did I use previously and why did I switch?

We did not try another solution prior to Webex. 

How was the initial setup?

The installation is straightforward and easy.  It took around a half-an-hour. 

What about the implementation team?

The installation can be done on one's own.  Two engineers are required for the deployment and maintenance. 

What's my experience with

What is our primary use case?

I do not know which version we are using, although I believe it to be the latest one. 

What needs improvement?

The solution should have better integration with Microsoft. 

For how long have I used the solution?

We have been using Webex for several years. 

How are customer service and support?

I am completely satisfied with the tech support. 

Which solution did I use previously and why did I switch?

We did not try another solution prior to Webex. 

How was the initial setup?

The installation is straightforward and easy. 

It took around a half-an-hour. 

What about the implementation team?

The installation can be done on one's own. 

Two engineers are required for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

I believe the license to be monthly. 

What other advice do I have?

There are around 350 people using the solution in our organization. 

I would recommend it to others. 

My advice is that people make use of the cloud-based solution, as oposed to the on-premises one. It is easy and very good.  

I would rate Webex as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Advisor at a financial services firm with 201-500 employees
Real User
Top 5Leaderboard
Stable, scalable, but interface needs improvement

What is our primary use case?

Our primary use for Webex is for virtual meetings.

What needs improvement?

The interface of Webex should be improved and it is difficult to find information.

For how long have I used the solution?

I have been using Webex for six months.

What do I think about the stability of the solution?

The solution is perfectly stable, it normally performs very well.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 500 people using this solution.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

What about the implementation

What is our primary use case?

Our primary use for Webex is for virtual meetings.

What needs improvement?

The interface of Webex should be improved and it is difficult to find information.

For how long have I used the solution?

I have been using Webex for six months.

What do I think about the stability of the solution?

The solution is perfectly stable, it normally performs very well.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 500 people using this solution.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

What about the implementation team?

Our IT teams do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

We paid for our Webex license as a bundle.

What other advice do I have?

I would not recommend this solution to others.

I rate Webex a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr.Manager at a energy/utilities company with 10,001+ employees
Real User
Top 5
No licensing fees, stable, simple to install, and easy to use

What is our primary use case?

We use Webex for virtual meetings.

What is most valuable?

The GUI is nice and easy to operate.

What needs improvement?

It should be more integrated with third-party vendors.

For how long have I used the solution?

I have been working with Webex off and on for a couple of years. We are using the latest version.

What do I think about the stability of the solution?

Webex is a stable product.

How are customer service and support?

I have never needed to contact Webex technical support.

Which solution did I use previously and why did I switch?

We also use Skype when Webex is not required. We have recently upgraded to Teams.

How was the initial setup?

The initial setup is similar to Zoom. It is straightforward and easy to…

What is our primary use case?

We use Webex for virtual meetings.

What is most valuable?

The GUI is nice and easy to operate.

What needs improvement?

It should be more integrated with third-party vendors.

For how long have I used the solution?

I have been working with Webex off and on for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

Webex is a stable product.

How are customer service and support?

I have never needed to contact Webex technical support.

Which solution did I use previously and why did I switch?

We also use Skype when Webex is not required.

We have recently upgraded to Teams.

How was the initial setup?

The initial setup is similar to Zoom. It is straightforward and easy to install.

The installation takes less than 10 minutes.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees.

What other advice do I have?

I would recommend this solution to others.

I would rate Webex a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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