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Webex OverviewUNIXBusinessApplication

Webex is #4 ranked solution in top Virtual Meetings tools. PeerSpot users give Webex an average rating of 8 out of 10. Webex is most commonly compared to Zoom: Webex vs Zoom. The top industry researching this solution are professionals from a comms service provider, accounting for 26% of all views.
What is Webex?

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Webex was previously known as Cisco Spark.

Webex Buyer's Guide

Download the Webex Buyer's Guide including reviews and more. Updated: January 2022

Webex Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Webex Video

Webex Pricing Advice

What users are saying about Webex pricing:
  • "The price should be improved significantly."
  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
  • "Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
  • Webex Reviews

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    Account Manager at a tech services company with 11-50 employees
    Real User
    Top 20
    A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements
    Pros and Cons
    • "The camera moves in tandem with the person who is using it to communicate with the other participants."
    • "The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix."

    What is our primary use case?

    We are using the latest version for Mac.

    We primarily use the solution for meetings with coworkers. 

    What is most valuable?

    When the solution is used comprehensively, the hardware and camera features combine to make it better than all others I have encountered. This is because the camera moves in tandem with the person who is using it to communicate with the other participants. 

    This is one of the solution's best features. I have not encountered such features with Zoom, which are essentially involve one-on-one meetings. Webex has the hardware to allow for this. 

    What needs improvement?

    The price should be improved significantly. The software, licenses and hardware combine to make the solution extremely expensive. 

    The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix. 

    What do I think about the stability of the solution?

    To be sure, the solution is stable. 

    What do I think about the scalability of the solution?

    The solution is certainly scalable. A feature we were lacking in Mexico involved the capability to interconnect with the local telephone companies. We are talking about the prospect of increasing the usage. During this year and last, we increased the use of any kind of non-contact communication using Webex or Zoom, the latter being preferred by some our customers who have Zoom implemented it in their companies - the reason we utilize it. However, for internal use, we exclusively utilize Webex. 

    How are customer service and support?

    We receive good technical support from Cisco. 

    Which solution did I use previously and why did I switch?

    We have been using Webex since I first entered the company in 2012 or 2013, as the company places a premium on fiscal solutions. It is for this reason that it adopted this technology from the outset. 

    The solution combines its hardware and camera features to give it a superior edge over all others, with the camera moving in pace with the person who is communicating with other participants. I consider this to be the solution's most valuable feature and have not encountered it with Zoom, which is basically geared towards one-on-one meetings. 

    How was the initial setup?

    The difficulty involved in the initial setup can vary. The solution is easy to configure for basic use, such as one-on-one meetings or those involving multiple parties. It is more difficult to interconnect all the facilities and functions when one adds equipment and telephone extensions or other mobile apps. 

    While I do not recall how long the deployment took, the configuration of all of the functions lasted two or three days. However, there is a need to be certified by Cisco, Webex and IP telephony for this solution. 

    What about the implementation team?

    When it comes to the deployment and maintenance, there are a couple field agents who are responsible for this. 

    What was our ROI?

    I cannot say for certain whether we have seen an ROI, return on our investment. 

    What's my experience with pricing, setup cost, and licensing?

    I find the solution to be very expensive. The software, licensing and hardware add up significantly. 

    I do not have the licensing figures offhand, but the prices vary with the features one wishes to add to the license. There exists the option of a free license for one-on-one or one-on-two video calls, but adding more people requires one to upgrade his license. 

    The licensing fees vary with the features one utilizes, web or call conferencing incurring a basic licensing fee. An upgraded license is required if one wishes to add a mobile app or conference. There is, yet, a separate license for integrating one's computer, cell, office or desk phone. We are talking about a sort of unit for each of the features, different licensing fees applying for those which are basic, intermediate and complete. I believe these range from $120-$130 up to $700. 

    What other advice do I have?

    I feel the solution to be very complete. 

    I am a Webex customer. 

    While there are 20 to 25 people making use of the solution in our organization, we also use it with another company of ours which has implemented it and this places the number in the company at around 25 to 30 people. 

    Each person has a different role and is dispersed in a disparate location in the north and center of Mexico. 

    I would consider the move from on-premises to cloud-based implementation to be a positive step. This makes the solution a good instrument in such countries as the United States, the UK and Germany, where there is much integration with the local cell or telephone companies. We are talking about a good investment, as it allows one to integrate his office or home phones with the solution. 

    I rate Webex as a nine out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Ahmed Naji
    Pre Sales Engineer at a tech services company with 51-200 employees
    MSP
    Top 20
    More stable than most, but too pricey for small businesses and support is subpar
    Pros and Cons
    • "What I value most about Webex is its stability compared to other solutions."
    • "Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours."

    What is our primary use case?

    We use Webex for our critical or government customers, and when we're dealing with complex network infrastructure.

    What is most valuable?

    What I value most about Webex is its stability compared to other solutions. Webex comes from Cisco, which is a good brand. The name itself is a selling point.

    What needs improvement?

    They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade. 

    For how long have I used the solution?

    I've been working with Webex for more than five years.

    How are customer service and support?

    Webex support is not good and I can really only give them one star for support. Cisco is now transitioning from hardware-based infrastructure to software. So when you are migrating, you see the videos, user manual, configuration guidelines, etc. and it all looks simple, but when we start implementing, we face some integration issues. And when we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours. Zoom also has very good support. And unfortunately, they are selling the package of support separately, so we can't know what level of support we will get. But that's including with the license itself. So in this case, since they are similar to Microsoft, Zoom, Slack, and others, they should have the same support services.

    How was the initial setup?

    There is some confusion for our customers who use Webex for the first time. Webex has two software products that are similar: Webex Teams and Webex Meetings. Webex Teams comes with the default license even if you didn't purchase it. If you have a Webex Meetings license, you get both. When they are installing Webex Teams for the first time, they are unable to join the meeting. When they install and they search on Google for "Webex Meetings installation," the first download option on the Webex website is Webex Teams. To join a meeting as a new user, you have to install Webex Meetings not Webex Teams.

    We constantly deal with this confusion. It costs us time especially when we're dealing with a critical client who working from a remote site. So they install the first Webex and it does not work. Then they have to install the other one. So sometimes we have to send the link directly to him. So we only experience this kind of confusion with Webex, not in other vendors I believe.

    What's my experience with pricing, setup cost, and licensing?

    Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing. 

    What other advice do I have?

    I give Webex a six out of 10, which I think is fair. They offer flexibility with every vendor, but there are issues with support and integration. Then there is the issue of price, which isn't affordable for SMBs.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    564,143 professionals have used our research since 2012.
    Consultant - Risk and compliance at a tech services company with 51-200 employees
    Consultant
    Top 20
    Easy to use with good stability and excellent audio capabilities
    Pros and Cons
    • "The solution makes it easy for us as a team to collaborate remotely."
    • "The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."

    What is our primary use case?

    We primarily use the solution for any virtual meeting. We use it for web meetings that require audio communication, text communication, and video. Video is not essential for us most of the time, however. It's not critical to see staff during, for example, team meetings.

    What is most valuable?

    The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good.

    The presentation of the solution is very efficient.

    The solution makes it easy for us as a team to collaborate remotely.

    All of the basic features are fantastic. I couldn't rank them in terms of "favorite", and they are all pretty standard within any other similar product, like Zoom or Microsoft Teams. 

    Webex offers very good bandwidth managed tools. Even with low or poor bandwidth, the solution works pretty well.

    What needs improvement?

    The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

    Currently, the solution isn't really lacking in features.

    For how long have I used the solution?

    We've been using the solution for eight years now.

    What do I think about the stability of the solution?

    The stability of the solution is excellent compared to other solutions on the market. The solution also works seamlessly with both desktop and mobile devices.

    What do I think about the scalability of the solution?

    Scalability is fantastic. It's really seamless. If you need to have a big meeting, you can do so quite easily with this solution. It works well. It supports a lot of people at once. It may be that up to one hundred users can join a single call. We've tested the solution with this amount of people and it worked fine. However, largely, we wouldn't do that. We'd run something of that size more like a one-way meeting, similar to a webinar so that things are kept orderly.

    How are customer service and technical support?

    I've never contacted technical support directly. We have our own internal team that handles any troubleshooting that needs to happen.

    What's my experience with pricing, setup cost, and licensing?

    The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is charged.

    What other advice do I have?

    We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service.

    I would rate this product an eight out of ten. Other products are also doing the same jobs, and run the same tasks. The only difference is stability. Especially when we do screen sharing, compared to other products, Webex performance is much better.

    The solution is provided from the cloud, so we're always using the most up-to-date version of the solution. Webex ensures everything is always automatically updated.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Program Administrator at a manufacturing company with 10,001+ employees
    Real User
    Top 5
    Easy to use, but needs password protection for meetings
    Pros and Cons
    • "One of the most valuable features of Webex was that it was easy to use and there were no hassles."
    • "Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection."

    What is our primary use case?

    My primary use case of Webex was virtual meetings. Recordings would go to the cloud, and since it was cloud-based, I used the latest version of Webex.

    What is most valuable?

    One of the most valuable features of Webex was that it was easy to use and there were no hassles. 

    What needs improvement?

    Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection. 

    For how long have I used the solution?

    I used Webex from the time I joined my organization, in 2016, until 2019. 

    What do I think about the stability of the solution?

    Webex is stable. Comparatively, it is much better—I've had no issues. 

    What do I think about the scalability of the solution?

    This solution is scalable. In my organization, Webex has been replaced by Zoom, so that's what everyone uses. 

    How are customer service and support?

    I did not face any issues, so I never contacted technical support. The only issue I faced was the safety aspect, on a personal basis, but besides that I didn't face any issues. 

    How was the initial setup?

    Webex was installed by the respective department in my organization's system.

    What about the implementation team?

    I implemented through an in-house team. 

    What's my experience with pricing, setup cost, and licensing?

    My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version. 

    Which other solutions did I evaluate?

    We have switched to using Zoom. Compared to Webex, Zoom is much more upgraded, but not as easy to use. The only thing about Webex is we didn't have any password features and all that, which we do have in Zoom. If you compare Webex and Zoom, both are good in their own rights. 

    Zoom's installation was easy—I did it myself and it took probably five minutes. I use Zoom for personal purposes as well as in my company. My personal one is unlicensed and just for meetings that are 15-20 minutes long. My company's version was installed by them, so I'm not sure whether it's an enterprise or free version of a license. There are over 10,000 people in my organization who use Zoom. 

    According to some articles I read in regards to Zoom, if I'm using it for personal purposes, it does take data. When I read the privacy policies and the terms and conditions, it takes all the data from your mobile or the laptop that you're using. So there is a threat, when you're using it for personal requirements, that it can take your data: the contact details, photos, even your bank details if you keep it on your mobile. So on a personal note, I won't use it. I have it installed, but only because of my organization's requirements. But if it's for a personal thing, no. 

    What other advice do I have?

    I rate Webex a seven out of ten. I think I would recommend Webex to others, but password protection needs to be added. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    CISO & COO at a tech services company with 1-10 employees
    Real User
    Easy to setup with a good noise cancelling feature and a payment-free tier
    Pros and Cons
    • "The solution has been very stable."
    • "The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."

    What is our primary use case?

    I use this tool to communicate with my team. I have a developer team, so I use this tool to communicate with them. We use both the chat and the video conferencing system on our computers.

    What is most valuable?

    The noise cancellation feature is great. When you have a call, the noise cancellation during it is really good. It's the best one if you're looking for that specific feature. We haven't tried Zoom, however, compared to Microsoft Teams, WebEx is a lot better.

    The initial setup is really easy.

    The solution has been very stable. 

    The scalability is quite good.

    If you decide to use the paid version, you can have the scheduler and the meeting portal all on the same platform. 

    What needs improvement?

    The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

    What do I think about the stability of the solution?

    There are sometimes a lot of updates, however, we find the solution to be very stable right now. There are no bugs or glitches. It doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    You can scale the solution if you need to. It's not a problem.

    Right now, we have ten users that are connected to the solution. 

    Our team is using it all the time. Everyone on the team works remotely; it's our main engagement channel.

    As we grow our company, we'll likely increase usage. 

    How are customer service and support?

    As I am leveraging the free version, I haven't used the support.

    Which solution did I use previously and why did I switch?

    I also use Microsoft Teams. I use both right now. 

    We used Microsoft Teams, however, we changed to WebEx as the main channel due to the noise cancellation that wasn't good enough on Teams. Also, Microsoft Teams used a lot of resources on the operating system - so much so that the computer started to go slow when we used the application.

    How was the initial setup?

    I simply downloaded the solution from Cisco's web page. 

    The implementation is really easy. The difficult part is understanding the free version from the other plan that has a cost. At the first, they didn't have an online purchase of that version, so you have to contact a partner in order to buy the install. It's a bit confusing between both versions, the free and the paid version.

    The solution does not require any maintenance. 

    What's my experience with pricing, setup cost, and licensing?

    I use the free version of the solution. I don't pay for licensing at this time. 

    Which other solutions did I evaluate?

    We did try Zoom, however, you could only use it for 40 minutes, and that wasn't enough time for us.

    What other advice do I have?

    I'm just a customer and an end-user. 

    I'd rate the solution at a nine out of ten. I'd recommend it to others. It's a good tool. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Rahul Maheshwari
    Transformation Program Manager at NTT Data India Enterprise Application Services Pri
    Consultant
    Top 20
    Powerful with convenient recording feature and useful mobile app option
    Pros and Cons
    • "Seamless integration with Microsoft Outlook."
    • "No private chat option."

    What is our primary use case?

    We used Webex extensively, several times a day, for internal and external meetings as well as web and video conferencing. I'm a transformation program manager and we're a customer of Webex. 

    What is most valuable?

    I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me. 

    What needs improvement?

    We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

    A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

    For how long have I used the solution?

    I used this solution for one year. 

    What do I think about the stability of the solution?

    In most cases, the solution is stable although a couple of times we had issues with the audio conferencing feature for people who tried joining on their phones. On the whole there were no problems. 

    What do I think about the scalability of the solution?

    I believe scalability is good. We have 30,000 employees in our company and probably around 10,000 were using Webex. An IT team manages the solution. 

    How are customer service and technical support?

    I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me. It was very unfortunate because I had no other record of those meetings and they couldn't resolve that for me because the meetings had been deleted. That was the only time I contacted technical support. 

    Which solution did I use previously and why did I switch?

    Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. 

    We are now using Zoom and it seems Zoom requires more customizations than Webex. Zoom required setting changes before allowing everyone to join meetings and the default settings were not good. Zoom does have the private chat option which Webex doesn't have and I found that very useful. 

    How was the initial setup?

    The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

    What other advice do I have?

    This is a good software and a powerful tool, I don't have any complaints.

    I would rate this solution a nine out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Founder & CEO at a tech services company with 11-50 employees
    Real User
    Top 20
    Cost-effective, easy to manage and use, and the support is good
    Pros and Cons
    • "What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
    • "Better integration with other solutions would benefit Webex."

    What is our primary use case?

    We use Webex for having our virtual meetings and we also provide this as a solution for our customers. On our side, we use it for both internal and external communication.

    How has it helped my organization?

    This solution allows us to operate 24/7, even in cases like the current COVID-19 crisis. It allows us to interact with our customers for support and for other activities.

    What is most valuable?

    What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

    We can host a meeting online from anywhere at any time and from any location.

    Webex can be used for more than just meetings. You can also have a remote session or an organized event like a webinar. You can perform live technical support if you want.

    What needs improvement?

    Better integration with other solutions would benefit Webex.

    For how long have I used the solution?

    We have been using Webex for the past eight years.

    What do I think about the stability of the solution?

    We are using Webex extensively these days.

    What do I think about the scalability of the solution?

    It is very scalable in terms of the time limits for meetings. You can even say that there are no time limits, depending on your subscription.

    We have 20 internal users and more than 100 customers using Webex.

    How are customer service and technical support?

    I like the support and I don't see any challenges in terms of it. The solution is managed and maintained through the cloud and at any time, if we need any help or technical assistance then we have toll free numbers, as well as email addresses for contact centers.

    We can get any help and support that we need, whether it is technical support or retail support.

    Which solution did I use previously and why did I switch?

    We did not use another similar software prior to this.

    What about the implementation team?

    We deploy this solution ourselves and it takes about 30 minutes.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well.

    In general, this is not an expensive solution. The price improves with the number of licenses that are purchased.

    What other advice do I have?

    My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees. I think that everybody should use it.

    Overall, this is a good solution and I recommend it. It is easy to operate, easy to manage, easy to configure, and it is cost-effective.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    CEO at a recruiting/HR firm with 11-50 employees
    Real User
    Reliable, with good performance, but a bit technical to set up
    Pros and Cons
    • "Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent."
    • "The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users."

    What is our primary use case?

    We don't use it in any technical way; we mostly just use it for presentations and things of that sort.

    What is most valuable?

    The solution is consistent. The performance especially is quite consistent in comparison to other applications.

    Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.

    What needs improvement?

    For what we use it for, I can't think of anything the solution is lacking.

    The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

    For how long have I used the solution?

    We've been using the solution for a long time. It's been about five or six years now.

    What do I think about the stability of the solution?

    The solution is very stable. We have no complaints. I haven't had to deal with bugs or glitches. There haven't been crashes. It doesn't freeze. I consider it to be a reliable service.

    What do I think about the scalability of the solution?

    If a company needs to scale, it should be able to easily with this solution. We haven't run into any issue on our end. It's been good. However, we only really have five users on the solution. We do plan to increase usage to up to ten users.

    How are customer service and technical support?

    I haven't really had to contact technical support. In very rare instances do we contact them at all, so I can't speak to the quality of service in any meaningful way, unfortunately. 

    Which solution did I use previously and why did I switch?

    We're also beginning to use Microsoft Teams. We use them as well due to the fact that their pricing is a bit better.

    How was the initial setup?

    The initial setup was a little bit complex. It wasn't exactly straightforward.

    What other advice do I have?

    We're just a WebEx customer. We don't have any affiliations or special relationships with the company.

    The pricing is a little bit high for our company. Due to the cost, we've started working more with Microsoft Teams.

    Overall, I'd rate the solution seven out of ten. The setup is a bit technical, otherwise, I would rate it higher. Also, there are other competitors coming to the market which may be a bit easier to use.

    I would still recommend it to others though. It's a good product. It's very solid and reliable.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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