We changed our name from IT Central Station: Here's why
Get our free report covering Datadog, Dynatrace, Splunk, and other competitors of VMware Tanzu Observability by Wavefront. Updated: January 2022.
564,643 professionals have used our research since 2012.

Read reviews of VMware Tanzu Observability by Wavefront alternatives and competitors

VP Virtualisation and Citrix Engineer at BlackRock
User
Top 20
Great for troubleshooting and reporting with a controller that allows for configuration comparisons
Pros and Cons
  • "The script-based actions have allowed us to extend the core reporting capabilities."
  • "Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

What is our primary use case?

Our primary use case was for our 17,000 Citrix 1912 LTSR and VMWare ESXi stateful VDIs. We're leveraging ControlUp to monitor, report, and carry out basic automated remediations at every level of the stack - from the edge through the Citrix Gateways down to OS level. 

Ultimately, we needed a tool that had insights into the data and could present it in a way that was easy to digest and allowed us to make it available to all levels of support within our organization. We have since extended this to all 40,000+ Windows devices we operate. 

How has it helped my organization?

The Solve interface has provided us the ability to view our entire estate including physical devices in a single pane of glass. This has transformed the way we approach the troubleshooting and reporting of our estate.

The ControlUP console allows us to delegated tasks "to the left" - i.e. democratize the data to members of the support organisation that wouldn't normally have access to all of the data required to correlate all of the information.

We have enabled the triggers linked to script-based actions to resolve a handful of our repeat tasks, specifically our start-of-week checks making sure all the VDIs are registered and ready to be used.

What is most valuable?

Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. 

The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue.

Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.

What needs improvement?

Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues. Being able to send a deep link of the view that you have created or, even better, being able to export the results to a .CSV to be shared offline would be a fantastic addition to the tool.

A concept like metadata that can be appended to objects in the ControlUP database would allow for more flexibility in grouping that data together

For how long have I used the solution?

I've used the solution for two and a half years.

What do I think about the stability of the solution?

We have had a good level of service in regard to stability. Like all tools in this space, they do have issues with the volumes of data at times. However, with proactive monitoring, we are made aware of issues in a timely manner.

What do I think about the scalability of the solution?

With Solve, the product is easily able to scale to our 40,000+ endpoints. However, the original console is limited to around 3,000 devices being monitored at a time. As they migrate more functionality into the web console (Solve) most of my concerns with scalability will fall away.

How are customer service and support?

Customer service and support have been responsive and are a real asset to the experience. It has improved during our usage of the product.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use a different product. The previous solution wasn't intuitive, and, as a result, adoption by the support teams was stunted. 

How was the initial setup?

From the end of the PoC to fully deployed in production we took just six months. For decent adoption, it required a further six months.

The product is very straightforward especially if you have a clear idea how you want to structure the machines you will be monitoring and who will be given access.

What about the implementation team?

We handled the solution's setup in-house

What's my experience with pricing, setup cost, and licensing?

I have found ControlUP to be more than competitive in terms of value.

Which other solutions did I evaluate?

We also evaluated Nexthink, Goliath, EG Innovations, OpenSource, VMware, and Citrix Insights.

What other advice do I have?

The company has been responsive to our requests for features and seems to be very agile in developing new features and content. They have been very transparent with their development processes.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Sr. Tech. Consultant - Network at a tech services company with 51-200 employees
Consultant
Top 10Leaderboard
Useful RTLS feature and good support but needs automation options and better wireless reporting
Pros and Cons
  • "I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."
  • "eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."

What is our primary use case?

We have multiple corporate customers here in Oman. We provide support to the customers for implementations and service issues.

There are many use cases. There are a lot of customers who are using the Huawei network. For one customer, we implemented the campus and the data center network with Huawei.

What is most valuable?

I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime.

What needs improvement?

eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. 

Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment.

When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved.

What do I think about the stability of the solution?

It is stable. We didn't face any problem when we implemented this product, and we also didn't face any major issues after the installation.

What do I think about the scalability of the solution?

It is scalable. However, we are not able to install it with an auto-redundant node. We are not getting that option of redundancy or scalability. We have the option to install it in one single node.

How are customer service and technical support?

Technical support is good from Huawei.

How was the initial setup?

It is not always straightforward. It is sometimes complex, but we get good support from the documentation. We were able to achieve this because of the documentation support.

What's my experience with pricing, setup cost, and licensing?

Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments.

What other advice do I have?

I would recommend this solution depending upon the budget and requirements of a customer. If a customer is asking for automation, I have some Cisco products for automation. If a customer is asking for some low priced and cheap device, I have solutions in Huawei. It also depends on the network environment and the efficiency to handle the network in a particular technology. If a customer is very happy with Huawei and he is more knowledgeable about Huawei devices, he would prefer Huawei. Those having the Cisco devices would only prefer Cisco. Similarly, an HP customer would prefer HP. As a technical person, I have all the options. I am not bound to one option. 

I would rate Huawei eSight a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Administrator at a healthcare company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Good micro-segmentation, automation, and central management
Pros and Cons
  • "By using virtualization, we are saving on the cost of hardware."
  • "I would like to have some cluster management tools included."

What is our primary use case?

We have several sites that we manage centrally using Nutanix Prism.

What is most valuable?

The most valuable features are micro-segmentation, automation, and central management between sites. By using virtualization, we are saving on the cost of hardware.

What needs improvement?

I would like to have some cluster management tools included.

For how long have I used the solution?

I have been using Nutanix Prism for six months.

What do I think about the stability of the solution?

This solution is stable. We are still in the evaluation stage, but it is being used on a daily basis.

What do I think about the scalability of the solution?

We have two sites, each with three nodes in a cluster. Beyond that, we have not tested scalability.

How are customer service and technical support?

The technical support from Nutanix is great.

Which solution did I use previously and why did I switch?

We are currently in the process of migrating from VMware to Nutanix.

How was the initial setup?

The initial setup is easy. Our deployment took three days to complete.

What about the implementation team?

We asked the vendor to support us for our implementation and deployment.

What's my experience with pricing, setup cost, and licensing?

Compared to VMware, the price of this solution is great.

Which other solutions did I evaluate?

We were looking into using Oracle PCA because one of our main objectives is to have a disaster recovery site on the cloud. This means that what we have installed, and whatever workloads are running, need to be replicated in the cloud. The best choices that we found for this were Oracle PCA, Nutanix, and VMware.

Ultimately, we found some limitations in Oracle PCA. Between Nutanix and VMware, they had similar features but Nutanix is less costly.

What other advice do I have?

Overall, this product is a good choice. You get a lot of features at a lower price.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Datadog, Dynatrace, Splunk, and other competitors of VMware Tanzu Observability by Wavefront. Updated: January 2022.
564,643 professionals have used our research since 2012.