We changed our name from IT Central Station: Here's why
BobenGeorge
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Easy to deploy with the traceback feature that lets you trace back an attack
Pros and Cons
  • "The traceback feature in XDR is amazing. You can trace back an attack. You can playback where an attack actually occurred and see how the attacker moved. We can easily show this to management, and it makes it easy to make them understand and convince them, which is the best thing."
  • "There should be more tools to trace back. Some sort of module needs to be included to attach all the things. It should be more stable, and the traceback feature should be improved. There were cases when we got virtual analyzer or CMC errors. We got false-positive malware notifications, but we couldn't trace them. I raised a case with Trend Micro two or three times, but they couldn't resolve it. Their support should be improved in terms of technical abilities to troubleshoot complex issues. They should be more knowledgeable."

What is our primary use case?

I used it in my previous company, and it was basically used for security levels. My company was into the implementation of projects, and we used to implement security solutions. Along with Trend Micro, we used to implement these devices. We had several customers of this solution.

What is most valuable?

The traceback feature in XDR is amazing. You can trace back an attack. You can playback where an attack actually occurred and see how the attacker moved. We can easily show this to management, and it makes it easy to make them understand and convince them, which is the best thing.

What needs improvement?

There should be more tools to trace back. Some sort of module needs to be included to attach all the things. 

It should be more stable, and the traceback feature should be improved. There were cases when we got virtual analyzer or CMC errors. We got false-positive malware notifications, but we couldn't trace them. I raised a case with Trend Micro two or three times, but they couldn't resolve it. Their support should be improved in terms of technical abilities to troubleshoot complex issues. They should be more knowledgeable.

For how long have I used the solution?

I have been using this solution for the past three years.

What do I think about the stability of the solution?

It is stable in a way, but you get false-positive malware notifications.

How are customer service and technical support?

Their support can be improved. For our case related to the virtual analyzer or CMC error, they couldn't trace back the issue. We were frequently getting notifications on that server, which were false-positive. They couldn't say why this is happening, and what is making this client trigger these errors. They couldn't advise on that. They should be more knowledgeable.

How was the initial setup?

Its initial setup is straightforward. Deployment duration depends on the environment. Sometimes, we needed to deploy two or three devices, and we had to consult Trend Micro. Their best practices are also there.

What about the implementation team?

We had a technical team of four engineers, including me.

What other advice do I have?

I would recommend this solution, but it has scope for improvement. 

I would rate Trend Micro Deep Security an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Principal Solutions Architect at a computer software company with 201-500 employees
Real User
Price is reasonable and competitive
Pros and Cons
  • "Deep Security's most valuable features are antivirus and host intrusion detection."
  • "Deep Security's most valuable features are antivirus and host intrusion detection."

What is most valuable?

Deep Security's most valuable features are antivirus and host intrusion detection.

What needs improvement?

Deep Security's biggest shortcoming is its reporting.

For how long have I used the solution?

I've been using Deep Security for about two or three years.

What do I think about the stability of the solution?

Deep Security is pretty solid. 

How was the initial setup?

Deployment took a week or two because we didn't know what we were doing. But once we got it up, it's not like I had to install it multiple times. But if I did, it wouldn't be that bad. Deep Security is pretty low maintenance. It patches itself then downloads all the new buyer signatures, the common vulnerabilities, and everything like that. So it pretty much takes care of itself. However, when we're patching everything else, it could knock one of the agents offline. So we have to deal with that aspect a little bit.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the exact price, but it's reasonable and competitive. Compared to its competitors, you get a lot of bang for your buck. This was the way to go. There aren't any hidden costs. Everything was straight-up. However, it has a built-in malware detector that sends you alerts, but you need someone to monitor and respond to that. You need an incident response team, and Trend Micro Has a service for that called XDR. So if you want that monitoring service, you have to pay extra.

What other advice do I have?

I would rate Trend Micro Deep Security nine out of 10. It met all our requirements, and Trend Micro provided us with a lot of help getting it set up. I would almost give it a 10, to be honest, but there is some room for improvement with the reporting. For someone implementing Deep Security, I would advise them to pay attention to their kernel numbers. But then again, if we were using Red Hat Linux, Deep Security would be so seamless. Sometimes the kernel versions get out of sync, but as long as you stick to the standards, it's seamless. Once you deviate, the mileage may vary.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,327 professionals have used our research since 2012.
VijayKumar4
AVP - Cyber Secuirty at Cloud4C Services
MSP
Top 5Leaderboard
Good application integration and supports virtual patching
Pros and Cons
  • "This product offers good protection against many types of malware."
  • "They need to build in a central console because central integration is not very good right now."

What is our primary use case?

Trend Micro makes up part of our overall security solution.

How has it helped my organization?

This product offers good protection against many types of malware.

What is most valuable?

The most valuable feature is the virtual patching. It means that you don't have to patch applications manually, such as the monthly updates that are released from Microsoft.

Application integration is good. For example, there is a specific module for SAP.

What needs improvement?

They need to build in a central console because central integration is not very good right now. I have four locations and I need to log in to each location's portal to look at it. That is a very big job and I would like to have a consolidated report for all of them.

We would like to see the advanced threat protection (ATP) built-in, without having to use another product.

For how long have I used the solution?

I have been working with Trend Micro Deep Security for three years.

What do I think about the stability of the solution?

I have never had an issue with stability. Some of my colleagues have had problems but technical support dealt with them quickly.

How are customer service and technical support?

My colleagues were able to receive support for issues quickly. I would rate the support a nine out of ten.

Which solution did I use previously and why did I switch?

I also have experience with McAfee and one of the nice features it has is a central portal, where different locations are integrated and I can do everything from one place.

How was the initial setup?

The initial setup is not at all complex. Anybody can do the implementation. The length of time required for deployment depends on how many systems are being integrated.

What other advice do I have?

This is a product that I definitely recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Anand Dhouni
Assistance Manager-IT at ONGC Petro additions Limited
Real User
Top 5
Good protection and patching features stable, easy to scale, and easy to install
Pros and Cons
  • "We like the Smart protection and the Virtual patching."
  • "I would like to see better pricing. The pricing could be lower."

What is our primary use case?

We use Trend Micro Deep Security in our server environment.

We are also using it for virtualization security and antimalware functionality.

How has it helped my organization?

From a security point of view, it has been performing very well against our malware and vulnerabilities that are now in the market. Previously, we were getting patches from OEMs, and now we get patching from the Deep Security Protection Cloud which helps us to mitigate and minimize the attacks.

What is most valuable?

We are satisfied with this solution.

We like the Smart protection and the Virtual patching. those are the two best features we have in Trend Micro Deep Security. 

What needs improvement?

I would like to see better pricing. The pricing could be lower.

For how long have I used the solution?

We have been using Trend Micro Deep Security for four years.

What do I think about the stability of the solution?

We have no issues with the stability of Trend Micro Deep Security.

What do I think about the scalability of the solution?

Trend Micro Deep Security is a scalable product.

Which solution did I use previously and why did I switch?

We are using both Trend Micro Deep Security and Trend Micro Apex One. 

One is designed for server security, and the other is for endpoint devices. These are mostly Windows 10 and Windows 8. We use Apex One for our endpoints.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

Trend Micro Deep Security pricing is on the high side.

We are paying approximately $50,000 each month, it's definitely expensive.

What other advice do I have?

I think this solution is practically perfect.

I would rate Trend Micro Deep Security a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Technical Manager at Digital World
Real User
Top 5Leaderboard
Easy to use, with good support, but it should be integrated with the cloud
Pros and Cons
  • "It's easy to use and the interface is simple."
  • "Another issue is if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem."

What is our primary use case?

We use this solution for protection from ransomware. 

We use artificial intelligence in the Trend Micro engine for deep security inspection. It allows us to analyze the data and threats.

What is most valuable?

It's easy to use and the interface is simple.

What needs improvement?

The biggest drawback with Trend Micro is even when it is connected to the server, it will show as offline.

Another issue is, if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem.

I would like to see cloud-based integration.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. We have installed 10 to 15 customers.

How are customer service and technical support?

We have contacted technical support, and they are very good.

Which solution did I use previously and why did I switch?

We provide OfficeScan, OfficeScan XG, Apex models, and Worry-Free Business.

How was the initial setup?

The installation is the same as in Symantec. We have not installed the cloud-based version of Trend Micro. We have installed the on-premises version and it is easy to do.

To deploy the server, it will take 15 minutes and only five minutes to deploy each client.

What's my experience with pricing, setup cost, and licensing?

We would recommend this solution to others who are interested in using it.

I would rate Trend Micro Deep Security a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
TitleGeneral Manager at a tech services company with 501-1,000 employees
Real User
Top 20
Stable and scalable but needs vulnerability scanning at endpoints
Pros and Cons
  • "It serves its purpose and works well."
  • "The cost is very high."

What is our primary use case?

We primarily use the solution for security purposes. 

What is most valuable?

I cannot speak to any specific feature that has wowed me. 

It serves its purpose and works well.

The initial setup is easy. 

The stability of the product has been good over the last 12 months. 

We have found that the solution scales well.

What needs improvement?

The cost is very high. it would be ideal if they would work on the pricing.

Technical support could be much better.

The product should be able to host a vulnerability scanner. Right now, we need to pay extra. It would be ideal if they could do a vulnerability scan of my endpoints. 

For how long have I used the solution?

I've been using the solution for 12 months or so. It's been about a year. 

What do I think about the stability of the solution?

The stability has been very good in the year that we have used it. I haven't found any issues. There are no bugs or glitches. It doesn't crash or freeze.  It's reliable.

What do I think about the scalability of the solution?

The scalability is very good. If a company needs to expand its usage, it can do so. 

How are customer service and technical support?

Technical support has been below expectations. They don't seem to be as helpful or responsive as we need them to be. 

What's my experience with pricing, setup cost, and licensing?

The price of the product is high. It's expensive. 

What other advice do I have?

I'd rate the solution at a seven out of ten. It's been an okay solution, however, there still needs to be more done in certain areas. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Natthapong Prayadsub
IT Infrastructure Manager at a computer software company with 51-200 employees
Real User
Top 5Leaderboard
Good Virtual path function for anti-malware and good support

What is our primary use case?

The primary use case of this solution is for anti-malware and virtual paths.

What is most valuable?

The most valuable feature of this solution is the virtual path function, which is the reason we chose to implement it.

What needs improvement?

I would like to see an EDR function for the servers, as that would be useful for us. Detection and Response directly to the servers.

For how long have I used the solution?

I have been using Trend Micro Deep Security since last year.

What do I think about the stability of the solution?

It's a stable product. We have not had issues. We have a team of 40 to support and maintain this solution.

What do I think about the scalability of the solution?

This is a scalable solution. We have 2,000 users and a…

What is our primary use case?

The primary use case of this solution is for anti-malware and virtual paths.

What is most valuable?

The most valuable feature of this solution is the virtual path function, which is the reason we chose to implement it.

What needs improvement?

I would like to see an EDR function for the servers, as that would be useful for us.

Detection and Response directly to the servers.

For how long have I used the solution?

I have been using Trend Micro Deep Security since last year.

What do I think about the stability of the solution?

It's a stable product. We have not had issues.

We have a team of 40 to support and maintain this solution.

What do I think about the scalability of the solution?

This is a scalable solution. We have 2,000 users and a total of 20,000 staff members in our organization. We have more than 40 hospitals in Thailand.

How are customer service and technical support?

We are satisfied with the support that we have received.

Which solution did I use previously and why did I switch?

We are also using CrowdStrike.

Also, we were using Kasperky for anti-malware for the servers.

How was the initial setup?

The initial setup was not easy because when we deployed it, we had to restart our server, and needed permissions from our client.

It took approximately six months to deploy.

What other advice do I have?

I recommend this solution to others who are interested in using it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Systems Director at a manufacturing company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Easy to set up and we are happy with the technical support
Pros and Cons
  • "The initial setup was straightforward and we didn't have any problem with it."
  • "The situation with the currency in Turkey makes this solution a little bit on the expensive side, and if it were lowered then it would be more competitive."

What is our primary use case?

Our environment includes virtual machines using VMware, and this solution is used as part of the overall security solution.

How has it helped my organization?

We evaluated this solution with a PoC and since our implementation, we have been happy with it.

What needs improvement?

The situation with the currency in Turkey makes this solution a little bit on the expensive side, and if it were lowered then it would be more competitive.

For how long have I used the solution?

We have been using Trend Micro Deep Security for more than eight months.

What do I think about the stability of the solution?

Stability has not been an issue for us.

What do I think about the scalability of the solution?

We have not had any problems with scalability.

How are customer service and technical support?

My team is happy with the technical support.

How was the initial setup?

The initial setup was straightforward and we didn't have any problem with it.

What's my experience with pricing, setup cost, and licensing?

Price-wise, compared to the products that we had invested in before, this is a valuable solution. That said, it is a little bit expensive in Turkey because of our currency.

What other advice do I have?

Overall, we are satisfied with this product and I don't have any complaints about it. It is one that I recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Trend Micro Deep Security Report and get advice and tips from experienced pros sharing their opinions.