We just raised a $30M Series A: Read our story
SandeepMohan
Executive at a manufacturing company with 11-50 employees
Real User
Top 20
Mature, easy to use, and the behavior monitoring is helpful

Pros and Cons

  • "The most valuable feature is the behavior monitoring."
  • "When I was setting this up for one of my clients, I was not able to deploy the DLP."

What is our primary use case?

We are a solution provider and Apex One is one of the products that we provide to our customers. It is used as part of a security and antivirus solution.

What is most valuable?

The most valuable feature is the behavior monitoring.

The interface is user-friendly. Even people without IT experience can easily make use of machine learning or predictive analytics.

What needs improvement?

When I was setting this up for one of my clients, I was not able to deploy the DLP. It was not working and I think that this area is in need of improvement.

For how long have I used the solution?

Our team has been working with Apex One for almost two and a half years, although I have been working with it myself for between six and seven months.

What do I think about the stability of the solution?

Our customers are very satisfied with the stability and the product overall.

What do I think about the scalability of the solution?

I have 20 to 30 clients who use this product.

How are customer service and technical support?

The technical support is very good, although it takes some time to get connected to them. Once they are available then the support is fine.

Which solution did I use previously and why did I switch?

We have been using Apex One since it was the OfficeScan product. We are currently in the process of upgrading and we are having some issues with the process. We would like a better solution but they are not providing one for us.

How was the initial setup?

The deployment takes between two and two and a half hours.

What about the implementation team?

We handle the deployment for our customers.

What other advice do I have?

This is a mature product that is nice to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Harun Rashid
Presales & Implementation Engineer at a tech services company with 11-50 employees
Real User
Top 5
User-friendly with good predictive features and great for endpoint security

Pros and Cons

  • "There's excellent data loss prevention to help prevent purposeful or accidental loss of data."
  • "Occasionally, the system may be a bit slow."

What is our primary use case?

We basically use the solution for endpoint security.

What is most valuable?

The solution is a good product for endpoint security. 

The product has so many wonderful features. 

It is a user-friendly product for customers.

The solution has good smart protection capabilities.

The solution protects against any network security issues a client may encounter.

The predictive features are great. There are great predictive behavior analysis and monitoring.

Any unusual and unauthorized actions will be detected easily.

There's excellent data loss prevention to help prevent purposeful or accidental loss of data.

What needs improvement?

Occasionally, the system may be a bit slow.

For how long have I used the solution?

I've been using the solution for about two years at this point. It hasn't been too long.

What do I think about the stability of the solution?

The stability is good. We never had any issues with it. It's not buggy and I don't recall dealing with glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution is quite scalable. It's easy for a company to expand it out if they need to.

How was the initial setup?

Due to the solution's general user-friendliness, the initial setup is not too complex. It's pretty straightforward.

What other advice do I have?

We're just a customer. We don't have any professional relationship with the company.

We're using the latest version of the solution.

Apex One is the best solution for endpoint security due to its many wonderful features, and fast data protection. 

On a scale from one to ten, I'd rate the solution at a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Trend Micro Apex One. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
Bernd Speckbacher
CIO at a manufacturing company with 201-500 employees
Real User
Top 20
Good antivirus support and reasonably-priced, but the reporting should be improved

Pros and Cons

  • "The most valuable feature is the antivirus."
  • "I would like to see better reporting."

What is our primary use case?

We use this product as our antivirus solution.

What is most valuable?

The most valuable feature is the antivirus. We don't use any of the other features.

What needs improvement?

For Trend Micro in general, I would like to see better technical responses.

We had a few issues with the former product (Office Scan - this is not an EDR product). We did not get any useful answer from technical support. As a conesquence, there is room for improvement as it comes to our future use of Apex One - let's see how this will evolve.

For how long have I used the solution?

We are currently testing Apex One, formerly known as OfficeScan which we had been using during the last 6 years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Apex One is scalable.

How are customer service and technical support?

From what I can tell, the technical support is non-existent. I sent questions about search behavior a couple of times and didn't get any answer.

Which solution did I use previously and why did I switch?

I have worked with Kaspersky in the past. The setup is very different from what we have now and it is difficult to compare, but I think that Kaspersky is a better product.

In the Kaspersky deployment, the company had a lot of sites and edge-caching was needed to distribute videos.

How was the initial setup?

The deployment took place before I joined the company.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?


I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nadeem Syed
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Responsive technical support, plenty of features, and high performance

Pros and Cons

  • "Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management."
  • "All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution."

What is most valuable?

Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management.

What needs improvement?

All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately three years.

What do I think about the stability of the solution?

The solution is stable with high performance.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately eight customers using this solution. 

There are is a total of between 100 and 200 users using the solution.

How are customer service and technical support?

Trend Micro has an edge over other solutions in technical support because they have local support.

How was the initial setup?

The installation is very easy and quick, it takes approximately five to six hours to complete.

What about the implementation team?

We have one technician that deals with the implementation and maintenance of the solution. However, if you are going to implement the solution in an enterprise-level company then you will need a team of two to three.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Kaspersky.

What other advice do I have?

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
NA
Assistant Manager – IT Infrastructure at a manufacturing company with 201-500 employees
Real User
Top 5
Stable, straightforward to set up, and reasonably-priced

What is our primary use case?

We are using this product for endpoint protection on all of our workstations and servers.

What is most valuable?

We are using this as an antivirus solution and all of those features are helpful.

What needs improvement?

The support could be more customer-friendly, although my experience with them has been okay.

For how long have I used the solution?

We have been using Trend Micro Apex One for a couple of years.

What do I think about the stability of the solution?

This is a very stable product and we plan to continue using it.

What do I think about the scalability of the solution?

We have approximately 1,000 users.

How are customer service and technical support?

I have rarely been in contact with technical support, but my experience…

What is our primary use case?

We are using this product for endpoint protection on all of our workstations and servers.

What is most valuable?

We are using this as an antivirus solution and all of those features are helpful.

What needs improvement?

The support could be more customer-friendly, although my experience with them has been okay.

For how long have I used the solution?

We have been using Trend Micro Apex One for a couple of years.

What do I think about the stability of the solution?

This is a very stable product and we plan to continue using it.

What do I think about the scalability of the solution?

We have approximately 1,000 users.

How are customer service and technical support?

I have rarely been in contact with technical support, but my experience with them has been okay.

How was the initial setup?

The installation process is straightforward. We are automating it, so I am not sure of the time that it takes to deploy. Installing it is done through our group policy.

What about the implementation team?

Our organization deployed it with an in-house team before I joined.

What's my experience with pricing, setup cost, and licensing?

The cost of this solution is mid-level; not cheap nor expensive. The subscription is paid on an annual basis.

Which other solutions did I evaluate?

The evaluation of products took place before I joined the company.

What other advice do I have?

Overall, this is a good solution and I can recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
TG
Lead Systems Engineer at a computer software company with 10,001+ employees
Real User
Top 5
Feature rich, easy to use, but heavy on system resources

Pros and Cons

  • "The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use."
  • "Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future."

What is our primary use case?

We are using Trend Micro Apex One for endpoint security.

What is most valuable?

The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use.

What needs improvement?

Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future.

For how long have I used the solution?

I have been using Trend Micro Apex One for a short period of time. However, the company I work for has been using it for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable. 

How are customer service and support?

The technical support is satisfactory, the support could be better.

Which solution did I use previously and why did I switch?

I have used CrowdStrike.

How was the initial setup?

Trend Micro Apex One is easy to administer. They have different consoles to manage different aspects of the solution. If you want to use XDR you have to use Vision One and that is not good.

What other advice do I have?

I would recommend this solution. However, we have found that CrowdStrike is better.

I rate Trend Micro Apex One a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
EW
Head of Pre-Sales at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
A strong security product for endpoint protection with good stability, good security capabilities, and good support

What is our primary use case?

It is mainly used for endpoint security. It can be deployed on-premises or on the cloud, so it is a fairly hybrid product.

What is most valuable?

It is very stable. It also has good security capabilities. It is a strong security product for endpoint protection.

What needs improvement?

It would be great it can support endpoint encryption.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We are securing more than 15,000 endpoints with this solution.

How are customer service and technical support?

Their technical support is okay. They have a good support mechanism.

Which

What is our primary use case?

It is mainly used for endpoint security. It can be deployed on-premises or on the cloud, so it is a fairly hybrid product.

What is most valuable?

It is very stable. It also has good security capabilities. It is a strong security product for endpoint protection.

What needs improvement?

It would be great it can support endpoint encryption.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We are securing more than 15,000 endpoints with this solution.

How are customer service and technical support?

Their technical support is okay. They have a good support mechanism.

Which solution did I use previously and why did I switch?

We have replaced Symantec and McAfee with Trend Micro Apex One.

How was the initial setup?

Its installation has medium complexity. It is not very difficult, but it is also not that easy. It is an endpoint product, and the installation also depends on the number of users. The maximum number of individual deployments that we have done was about 8,000 users. We had around five engineers who worked for around three months for the entire deployment.

What's my experience with pricing, setup cost, and licensing?

It has a per-user license.

What other advice do I have?

I would recommend this solution. I would rate Trend Micro Apex One a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Flag as inappropriate
SA
Information Technology Infrastructure Engineer at a tech services company with 11-50 employees
Real User
Top 20
Useful USB storage blocker, stable, but interface could improve

Pros and Cons

  • "I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function."
  • "The solution could improve by making the interface less confusing, it needs to be simplified."

What is our primary use case?

We are using Trend Micro Apex One for our organization's network security.

What is most valuable?

I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function.

What needs improvement?

The solution could improve by making the interface less confusing, it needs to be simplified.

For how long have I used the solution?

I have been using this solution for approximately five months.

What do I think about the stability of the solution?

In the time I have been using the solution it has been stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

I have not needed to contact technical support.

Which solution did I use previously and why did I switch?

We were previously using McAfee Endpoint in our organization.

How was the initial setup?

The initial setup was straightforward and very easy.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair and there is a per-user license to use the solution. Our costs are approximately $2,000 a month, it can get costly if you have a lot of users.

What other advice do I have?

I would recommend others to try another solution if pricing is a concern because the cost can be high for companies and there are cheaper solutions.

I rate Trend Micro Apex One seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Buyer's Guide
Download our free Trend Micro Apex One Report and get advice and tips from experienced pros sharing their opinions.