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TeamViewer OverviewUNIXBusinessApplication

TeamViewer is #2 ranked solution in top Virtual Meetings tools and top Remote Access tools. PeerSpot users give TeamViewer an average rating of 8 out of 10. TeamViewer is most commonly compared to TeamViewer Tensor: TeamViewer vs TeamViewer Tensor. The top industry researching this solution are professionals from a comms service provider, accounting for 24% of all views.
What is TeamViewer?

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.

TeamViewer Buyer's Guide

Download the TeamViewer Buyer's Guide including reviews and more. Updated: January 2022

TeamViewer Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Video

TeamViewer Pricing Advice

What users are saying about TeamViewer pricing:
  • "We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
  • "It would be nice if it is cheaper."
  • "TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
  • "There is a free and paid version of this solution. I am currently using the free version."
  • "The version of the solution we are using is free."
  • TeamViewer Reviews

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    StephenDay
    IT Director at a healthcare company with 51-200 employees
    Real User
    Convenient, easy to use, and can connect using the Internet
    Pros and Cons
    • "It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
    • "Some of the additional features, like the meeting stuff, is making it too cluttered."

    What is our primary use case?

    The use case is mainly PC and laptop support for our internal staff, where TeamViewer is distributed locally through Group Policy.  Occasionally, we will use it to assist clients having trouble with our services, and in those cases, we will send them a customized linked invitation through TeamViewer.

    How has it helped my organization?

    I have used it as a troubleshooting measure with remote people. With a quick glance at TeamViewer, we can say, "Hey, your machine is not reporting as being online or available. Therefore, check your Internet connection. Make sure you are connected to WiFi or Ethernet." Probably nine times out of ten, that's instantly what it is. We can instantly tell if computers are online or offline, then help in the troubleshooting process. We have set it up in such a way that IT will be on the call prior to the connection and that the person on the other end has to accept the connection. We want people to scrutinize and make sure that, "Okay, do I know this person? Why are they connecting?" and, they have to approve it. This is so they can recognize and be familiar with who we are . Also, the background changes to black, so they know when we are on their PC. Furthermore, we utilize two-factor authentication and other features for stricter security on the management side of TeamViewer.

    What is most valuable?

    We have some people who are on the road. TeamViewer is very convenient for us if they have problems. We are able to hop on their computer and help resolve those problems remotely. In those situations, it's good to get in there and be able to push files directly to the machine and work remotely that way. 

    As far as searching, using the console installed on your computer and seeing the list of all your computers, we break them down by department. Therefore, we categorize each computer by department so we can do a search and pull up the name of the computer along with the username and user’s phone extension. It streamlines the connection and remote support to somebody. 

    Occasionally, we have used the meeting and presentation capabilities from a support perspective. For instance, if we have a client that we work with and one of our end users is having difficulty with their software, then I would set up a presentation on my computer. I could also simultaneously TeamViewer into our staff computer, which I could then show through presentation and the remote connection to our client. They can see what's going on and how things are happening. It also gives them the ability to switch control over to them. We didn't want something large running in the background all the time. The fact that it has a relatively small footprint was attractive to us.

    What needs improvement?

    We don't really use the chat feature. Some of the additional features, like the meeting stuff, is making it too cluttered. Also, we don't need TeamViewer to be a competitor to our video conferencing service, although that basic service might be nice for people who don't want to go through the extra expense. We are basically satisfied with TeamViewer for doing remote support.

    We use InvGate, which is a help desk and asset management tool that we are currently using. They announced about six to seven months ago that they will be integrating TeamViewer into their help desk system. We haven't heard any recent developments yet, but we know that is on their horizon.

    For how long have I used the solution?

    We have been using them for about eight years. We originally worked with them directly out of Germany. Later on, they got a Florida presence, and we started working through their onshore office.

    What do I think about the stability of the solution?

    It is pretty stable for the most part. On rare occasions where the remote machine that we're trying to connect to is not responding, the simple fix is to terminate the process, kick off a new one, and everything is good to go. It's really low maintenance. Once deployed, it's almost a set and forget type thing. 

    There are only four IT staff in our organization who need TeamViewer seats. That's why it's pretty cost-effective for us.

    What do I think about the scalability of the solution?

    Each of my IT staff has that ability to hop on and do things at any time. We can assist not only from our machine, but from our iPad. If I needed to hop on somebody else's computer, I can do support from my PC, iPad, or even my smartphone. It's very portable as to how I can work. I like the fact that I can do support on different platforms.

    With the small IT group that I have, I do want to be able to quickly support our entire organization without having to run my staff to death.

    How are customer service and technical support?

    Their support has always been good. Over the years, there have been things where I had a question come up or deployments. Their support has been spot on. With TeamViewer, we don't get the lag time with responses from their support. They have support in our time zone. Their sales office is in Florida now. For two years, the support has had pretty good turnaround times. They're very friendly, supportive, and responsive. They do a great job.

    Which solution did I use previously and why did I switch?

    At a previous place that a colleague worked, they used Dameware. This was their remote solution, but it required a local network connection. So, if they were remote users, they had to connect to the VPN before actually remote connecting to their machine. So, switching to TeamViewer from Dameware was a big change for him because it didn't require VPN. Eventually, someone turned us (my current company) onto TeamViewer. We have been pleased with them ever since.

    How was the initial setup?

    We did the installation through Group Policy. Initially, we looked at doing QuickSupport capability, but now with the new way of doing it, it's so much better. QuickSupport was quick and pretty streamlined. At the same time, it required the end user to first initialize, know about the QuickSupport link, provide a password, and provide the session ID, which is a bit more cumbersome to use than being integrated through the cloud and our management portal. Now, we can just add their computers as they are connected and all the user needs to do is hit "Accept" to share their screen. They don't have to search on their desktop for an icon or open anything. The prep work and testing probably took the longest. Once it was streamlined out and deployed through Group Policies, the deployment was quick. 

    Recently, TeamViewer started supporting iOS devices. We do have corporate iPads and probably need to install TeamViewer on them. That is something on our to-do list, but have not done it yet.

    What was our ROI?

    We did some rough ROI estimates years ago. The solution has proven itself. We would not want to do the job without it. When I first started the organization, I had to drive out for an hour to a remote office and do some support. It was very time-consuming. You just wasted time doing that kind of stuff. Now, you can just connect and help them. They are happier because you can give them quick turnaround resolution. They don't have to wait for you to schedule time to come out there. So, it's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down on unnecessary travel time, even between floors.

    What's my experience with pricing, setup cost, and licensing?

    We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.

    Which other solutions did I evaluate?

    We have looked at several other options in the past (e.g., VNC, Webex, and GoToMeeting) before taking on TeamViewer. A lot of them were just way too expensive. We are a small nonprofit organization, so pricey was not something we could look at. The fact that TeamViewer was cost-effective was a big sell for us. The fact that it supports many platforms was also attractive.

    What other advice do I have?

    Originally, the initial knee jerk reaction is if there is trouble, you run over there to help. That was almost an expectation of the users too. You have to change the culture a little. Once you have the hang of it, you realize how much more quickly and effective you are in providing support than the way you used to do it. Breaking old habits to become more effective was something that many of us had to learn in the very beginning because we were not used to being remote. Now, it's still personal, but in a different way. 

    Set up your platforms where you have it all deployed completely, so people know that it's there and accessible. Give them a heads up that you have the capability. Sell it as a benefit: This is the way we can help you quickly, no matter where you are at. Then, they will realize that they are the winners. Sometimes, you may have to assure them that you are not there to spy on them. Sometimes, people think that if you get on their computers, you're poking at their personal stuff, which isn’t the case. Finally, we train our folks that they need to realize that they should be protective of who can get on their computer. They are in control of their device, but when they need our help, we can be there. They just have to click "Accept" to let us in. Their screen going dark is an indicator/flag to them for when we were on and when we're not. People just want to have that extra edge of privacy, which is important as well.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Devanand PR
    IT Support Executive at a healthcare company with 51-200 employees
    Real User
    Top 5Leaderboard
    Very helpful for tech support with good stability and scalability
    Pros and Cons
    • "The product is quite stable. The performance is good."
    • "They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."

    What is our primary use case?

    TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for example, I could access your desktop remotely to see your screen, keyboard and mouse. I'd be able to access it from anywhere in the world and I can control it just as if I was sitting in front of your system.

    How has it helped my organization?

    The solution allows for remote tech support that has the capability for us to see a user's screens. We can do this from anywhere in the world. We don't need to be in the room with a user to help them.

    What is most valuable?

    The solution offers a very helpful tech support application. If you need help, the tech support can use the application to help you right on your desktop.

    They have these options of TeamViewer such as Augmented Reality so that you can draw on it and you can ease somebody into a process, or assist somebody in doing some actions. They can also integrate that into the Pilot TeamViewer. Right now, they use it as a separate thing. They originally introduced it under Microsoft Hello and it should be integrated into the TeamViewer Pilot version soon.

    The product is quite stable. The performance is good. 

    We've found that the scalability is excellent.

    What needs improvement?

    They should release features such as Augmented Reality into both plain and standard versions of TeamViewer. Nowadays, you have to wait for another release, or another product version while Augmented Reality features should just be integrated into the standard version of TeamViewer.

    The product could be less expensive. There are many similar products that are free these days.

    For how long have I used the solution?

    I've been using the solution for well over ten years. It's been more than a decade. I have a lot of experience with it.

    What do I think about the stability of the solution?

    The solution has very good stability. The performance and reliability are very high. There aren't bugs or glitches. It doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    The scalability of the solution is very good. A company shouldn't have any issues with scaling.

    Just the administrators, like myself, have access to the solution. Everybody else gets support through the product via us.

    We do plan to continue to use the service.

    How are customer service and technical support?

    We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness when it comes to troubleshooting issues. 

    Which solution did I use previously and why did I switch?

    I have previously used TightVNC and UltraVNC. UltraVNC was one of my favorites. Most of the free open-source products are quite good.

    How was the initial setup?

    The installation process is pretty plain and simple. It's not complex at all. A company shouldn't have any issues with the implementation.

    It's simple software to install. There is no cloud or anything. The ID is maintained by the cloud, however. When we install the product, it also creates a unique ID. That unique ID is maintained in the cloud maybe, however, we don't do anything with that as they maintain it. The ID is unique to your system.

    There is tech support application as well which is just small and easy. You just need to download it and it works for the one time whenever you want it.

    There isn't a need for dedicated maintenance. It's pretty simple to use.

    What's my experience with pricing, setup cost, and licensing?

    There is a subscription option for licensing the product.

    The price could always be a bit less.

    What other advice do I have?

    We are using the latest version of the solution at this time.

    Overall, on a scale from one to ten, I would rate the solution at an eight. We've been very happy with the solution over a number of years. It's always been helpful.

    I would recommend the solution, however, I'd be happier with the product overall if they could lower their prices.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    563,780 professionals have used our research since 2012.
    IT Supervisor at a financial services firm with 1-10 employees
    Real User
    Great for resolving issues remotely; very user friendly
    Pros and Cons
    • "TeamViewer is a step ahead of solutions like, for example, AnyDesk."
    • "One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."

    What is our primary use case?

    I use TeamViewer for remote desktop support to resolve issues and queries. For example, when I, in Johannesburg, get a ticket from somebody in Cape Town, I will use TeamViewer to connect to their computer remotely.

    What is most valuable?

    I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.

    TeamViewer is a step ahead of solutions like, for example, AnyDesk. With AnyDesk, when you connect, if you didn't configure it to connect with your own password, you actually have to wait for somebody to accept your connection. With TeamViewer, you don't have to do that. As long as you've got your user ID as well as password, then you can just connect any time.

    What needs improvement?

    One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine. It would also be great to be able to share a screen using TeamViewer like you would with Skype for Business.

    For how long have I used the solution?

    I started using TeamViewer in 2014, so I have been using it for almost seven years.

    What do I think about the stability of the solution?

    TeamViewer is a very good product to use. The cost is not that high and there is a free version you can test out. If you are still new in the business, then you can use the free version indefinitely. If you are happy with it, then obviously you can update.

    What do I think about the scalability of the solution?

    I would say it is easy to scale. At my company, I am the only one using it at the moment because I deal with the IT stuff. When I was working for an IT company, the whole department used TeamViewer to connect remotely to our client's machines.

    How are customer service and support?

    I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT professional, when there is a problem with TeamViewer in my company, my colleagues usually escalate it to me.

    Also, we acquired TeamViewer from a third-party, so we do not have direct access to TeamViewer's technical support. 

    How was the initial setup?

    The initial setup was simple for me because I am used to configuring much more complicated stuff. But, even someone who is not in IT can still use it.

    What about the implementation team?

    I deployed the solution myself in less than 30 minutes. However, how difficult a deployment is depends on how many PCs it has to be installed on. Obviously if it's 10, then it's going to take longer, but if it's one PC, then it can be done in less than 15 minutes.

    It does require some maintenance when it comes to updates and making sure all your machines are running the same version. 

    What's my experience with pricing, setup cost, and licensing?

    I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. 

    You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.

    What other advice do I have?

    The advice that I can give to users looking into this product is, do not buy a license at first. Start with a free trial. However, you will need a license to access some advanced features.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Unemployed
    Real User
    Feature-rich, stable, and good support, but not a collaborative tool and requires a client to be installed for remote support
    Pros and Cons
    • "It is fairly feature-rich and stable."
    • "I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

    What is our primary use case?

    It is generally used for remote control for remote support.

    What is most valuable?

    It is fairly feature-rich and stable.

    What needs improvement?

    I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines.

    In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. 

    It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls.

    For how long have I used the solution?

    I have used it on and off for a number of years. 

    What do I think about the stability of the solution?

    It has always been really stable.

    What do I think about the scalability of the solution?

    I believe it is scalable, but the caveat is installing the client. 

    In one of the organizations, we used it for a health system, and we were supporting 16 hospitals. More recently, I used it in a small engineering architecture firm, and we supported a couple of hundred people through six different offices.

    How are customer service and technical support?

    Their tech support is really good. They were always very helpful. I would give them a ten out of ten.

    What other advice do I have?

    If you're going to go with TeamViewer, I would recommend going all-in on their suite of tools instead of trying to do a hybrid model because you always get into trouble with hybrid models for collaboration tools. I believe that integration is the key. The fewer tools you have out there, the less you have to support. Your infrastructure is also less complicated.

    I would rate TeamViewer a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Chief Building Inspector at a government with 201-500 employees
    Real User
    Top 20
    Stable, easy to deploy, and very useful for remote inspections
    Pros and Cons
    • "The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
    • "I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."

    What is our primary use case?

    I mostly use it for remote access to my three computers. I also use it for a pilot when I'm speaking to my inspectors out in the field.

    It is a subscription, so we have the latest version.

    What is most valuable?

    The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones.

    What needs improvement?

    Its pricing can be improved. It would be nice if it is cheaper.

    I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers.

    There is a limitation on the number of participants you can have in a meeting. That's the only reason I use Zoom in addition to this.

    For how long have I used the solution?

    I have been using it for a year. I use it every day.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    There is a limit on the number of people who can attend a meeting. Currently, I use Zoom for our pre-construction meetings because I can have up to 25 people. I would like to use TeamViewer, but I can't have everybody participate at the same time. Zoom allows me to have more people.

    How are customer service and technical support?

    I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they phased Blizz out to something else, there was an issue in transferring or going from one subscription to another, but we got through it.

    Which solution did I use previously and why did I switch?

    Before TeamViewer, they had Blizz. I was using Blizz.

    How was the initial setup?

    It was pretty easy.

    What's my experience with pricing, setup cost, and licensing?

    It would be nice if it is cheaper.

    What other advice do I have?

    My advice would be to have a deep pocket. Other than that, it is a great product.

    I would rate TeamViewer a 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Project Manager at SOLUZIONE SRL
    Real User
    Top 20
    Easy to use, scalable, and responsive technical support
    Pros and Cons
    • "The most important feature of TeamViewer is its ease of use."
    • "The installation and the update agent could improve."

    What is our primary use case?

    I mainly use TeamViewer for support.

    How has it helped my organization?

    I can use TeamViewer on my client's systems. I install the TeamViewer on the office system and with this, I can connect with the server and PC client, and I am free to work when I need to on the client's system.

    What is most valuable?

    The most important feature of TeamViewer is its ease of use.

    What needs improvement?

    The installation and the update agent could improve.

    For how long have I used the solution?

    I have been using TeamViewer for approximately five out of ten.

    What do I think about the stability of the solution?

    TeamViewer has been stable in my usage.

    What do I think about the scalability of the solution?

    I have found TeamViewer to be scalable.

    I have approximately three users that use this solution in my organization. We do not have plans to increase usage.

    How are customer service and support?

    When we needed some support, we receive a very quick response.

    Which solution did I use previously and why did I switch?

    We previously used LogMeIn. We switched to TeamViewer because of costs.

    How was the initial setup?

    The installation is fine but with some versions, it can be complex. The whole implementation takes 50 minutes.

    What about the implementation team?

    We have two people that do the support and maintenance of this solution.

    What was our ROI?

    We have evaluated the ROI when we started with this remote assistance solution but I don't have exactly the ROI or value.

    What's my experience with pricing, setup cost, and licensing?

    TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.

    What other advice do I have?

    I suggest to others that are looking to implement a service is to evaluate exactly how many connections they need that will fit their needs.

    I rate TeamViewer an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Software Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Top 5Leaderboard
    User friendly, security options available, and good performance during remote sessions
    Pros and Cons
    • "I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
    • "There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."

    What is our primary use case?

    We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.

    What is most valuable?

    I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.

    What needs improvement?

    There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.

    For how long have I used the solution?

    I have been using this solution for approximately one year.

    What do I think about the stability of the solution?

    The solution is very stable and there is not a lot of delay in performance during a remote session.

    What do I think about the scalability of the solution?

    We have approximately 20 people using this solution in my organization.

    Which solution did I use previously and why did I switch?

    I have previously used Microsoft Windows built-in remote desktop.

    How was the initial setup?

    The installation is very easy.

    What's my experience with pricing, setup cost, and licensing?

    There is a free and paid version of this solution. I am currently using the free version.

    What other advice do I have?

    I would advise others this is the best solution for administrators or IT personnel. You do not require very much knowledge on how to use it. You will be able to use all the features because it is user-friendly.

    I rate TeamViewer a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    YaserAltwailey
    Network Engineer at Saudi Customs
    Real User
    Top 5Leaderboard
    Quick installation, reliable, and free version available

    What is our primary use case?

    We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch. I use TeamViewer for personal and business use.

    What is most valuable?

    I have been satisfied with TeamViewer overall.

    For how long have I used the solution?

    I have been using TeamViewer for approximately five years.

    What do I think about the stability of the solution?

    TeamViewer is stable.

    What do I think about the scalability of the solution?

    The solution could have better scalability. We have six people in my organization that use TeamViewer.

    How are customer service and support?

    I have…

    What is our primary use case?

    We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

    I use TeamViewer for personal and business use.

    What is most valuable?

    I have been satisfied with TeamViewer overall.

    For how long have I used the solution?

    I have been using TeamViewer for approximately five years.

    What do I think about the stability of the solution?

    TeamViewer is stable.

    What do I think about the scalability of the solution?

    The solution could have better scalability.

    We have six people in my organization that use TeamViewer.

    How are customer service and support?

    I have not contacted technical support.

    How was the initial setup?

    The installation is very easy and it takes a minute.

    What's my experience with pricing, setup cost, and licensing?

    The version of the solution we are using is free.

    What other advice do I have?

    I would recommend this solution to others.

    I rate TeamViewer a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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