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Symmetrix Remote Data Facility OverviewUNIXBusinessApplication

Symmetrix Remote Data Facility is #7 ranked solution in top Data Replication tools. IT Central Station users give Symmetrix Remote Data Facility an average rating of 10 out of 10. Symmetrix Remote Data Facility is most commonly compared to NetApp SnapMirror:Symmetrix Remote Data Facility vs NetApp SnapMirror. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.
What is Symmetrix Remote Data Facility?
The Symmetrix Remote Data Facility family of software is the gold standard for remote replication in mission critical environments. Built for the industry-leading high-end VMAX hardware architecture, the SRDF family of solutions is trusted for disaster recovery and business continuity.
Buyer's Guide

Download the Data Replication Buyer's Guide including reviews and more. Updated: November 2021

Symmetrix Remote Data Facility Customers
Global Security Provider, SSM Health Care, Bar Harbor Bank & Trust, Shriners, BZWBK, Qatar Islamic Bank, Sudwestrundfunk (SWR)
Symmetrix Remote Data Facility Video

Symmetrix Remote Data Facility Reviews

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VB
Storage Consultant at a computer software company with 10,001+ employees
Consultant
Top 10
Stable with great features and excellent support

Pros and Cons

  • "We've found the support to be very good overall."
  • "If you are new to the product, the initial setup might be a bit difficult."

What is our primary use case?

We primarily use the solution for its high availability.

How has it helped my organization?

The general stability on offer has been a great help to the organization.

What is most valuable?

We've found the support to be very good overall. 

The features that are available to us are good. 

The solution is pretty stable. 

What needs improvement?

I cannot recall us requesting any changes or new features. It does what we need it to do for the most part.

If you are new to the product, the initial setup might be a bit difficult.

There could be some new management or monitoring tools added to the solution. Those need a separate license. It would be nice if they were on the basic configuration.

For how long have I used the solution?

I've been using this solution at the same company for about two and a half years at this point. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is quite good. I can't recall coming across any issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance on offer. 

What do I think about the scalability of the solution?

I have not seen any such opportunities where there was a demand for scaling just yet. When I say scalable, I mean that they are customizing the build of new storage, based on the customer requirement. It's not fully populated. Once we understand the demand, we can put the correct solution in place. If we don't understand the demand, it's hard to line up a deliverable. 

How are customer service and technical support?

The technical support on offer is very good. They have been helpful and responsive. We are quite satisfied with their level of service.

Which solution did I use previously and why did I switch?

Presently, the client is also using Dell EMC.

How was the initial setup?

The ease of the initial setup depends on how knowledgeable the user is. First-time users may find it difficult, or complex. however, users who know the product well, or have handled an implementation previously, will find it to be pretty stainghtforard. It's just a bit of a learning curve.

What's my experience with pricing, setup cost, and licensing?

The clients cover the cost of the solution. I don't have any visibility on the actual cost of the solution. I'm basically just an admin.

Which other solutions did I evaluate?

I've looked at NetApp and Hitachi Replication, however, I have not yet had a chance to actually use them, and therefore it makes it hard to compare them against this solution fairly. However, the client has chosen this particular solution and therefore I had no say in which solution they should choose or work with.

What other advice do I have?

I would rate the solution at a ten out of ten. We've been very happy with its capabilities, and the client is pretty happy as well.

The solution does need a trained person. They need to have a logical understanding of the architecture and how other things work on Symmetrix. It requires a lot of experience, and good knowledge, to support everything and to manage the administration. Companies considering using the solution should keep this in mind.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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AN
AGT Infrastructure Operations at a financial services firm with 10,001+ employees
Real User
Top 10
RPO and RTO have improved drastically

Pros and Cons

  • "The feature of taking snapshots from the replicated volumes has allowed us to use them for DR testing to validate the application consistent point of recovery."
  • "The main pain point that we experienced is during device creation. For every newly provisioned volume, creating replication relationships between production and DR site, creating snapshots for third copy at DR site, and configuring them in appropriate replication groups and device groups means that there are lot of steps involved and a lot of room for error. There has to be a lot of checks and balances which need to be incorporated to make sure that the solution is set up correctly."

What is our primary use case?

SRDF is used our disaster recovery service by using replication from our production site to our DR site. We have two different production and DR site pairs in two different global geographies. One use case has got SRDF asynchronous replication and another has SRDF synchronous replication primarily due to business requirements and the location of the DR sites. At the DR sites, snapshots of replicated volumes are created and provisioned to hosts facilitating periodic DR tests.

How has it helped my organization?

RPO and RTO have improved drastically with the SRDF solution which has replaced a tape based recovery solution. Before the SRDF solution was deployed, backup tapes were shipped to the DR site and recovery was made from tapes during DR tests. This was largely error prone because the applications were not able to obtain a consistent point of recovery and RTO was very longer. This didn't fit our business requirements for disaster recovery. The SRDF solution has improved our disaster recovery RPO to near zero or less than 15 minutes with RTO getting drastically reduced. 

What is most valuable?

SRDF has a lot of features that are valuable for us in the enhanced DR solution. The feature of taking snapshots from the replicated volumes has allowed us to use them for DR testing to validate the application consistent point of recovery. Device groups and replication groups help us to group the replicated volumes by DR recovery tier. Integration with VMware SRM vis Dell EMC SRDF SRA adapter has enabled us to perform automated recovery testing. The rest of the open systems platforms have automated the recovery process. 

What needs improvement?

The main pain point that we experienced is during device creation. For every newly provisioned volume, creating replication relationships between production and DR site, creating snapshots for third copy at DR site, and configuring them in appropriate replication groups and device groups means that there are lot of steps involved and a lot of room for error. There has to be a lot of checks and balances which need to be incorporated to make sure that the solution is set up correctly.

For how long have I used the solution?

More than eight years.

What do I think about the stability of the solution?

Good.

What do I think about the scalability of the solution?

Good.

How are customer service and technical support?

Could be better.

Which solution did I use previously and why did I switch?

Our tape recovery solution was replaced by SRDF.

How was the initial setup?

Straightforward.

What about the implementation team?

Vendor team and in-house resources

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

None.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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