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Symantec End-User Endpoint Security OverviewUNIXBusinessApplication

Symantec End-User Endpoint Security is #5 ranked solution in endpoint security software. IT Central Station users give Symantec End-User Endpoint Security an average rating of 8 out of 10. Symantec End-User Endpoint Security is most commonly compared to Microsoft Defender for Endpoint:Symantec End-User Endpoint Security vs Microsoft Defender for Endpoint. Symantec End-User Endpoint Security is popular among the large enterprise segment, accounting for 49% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.
What is Symantec End-User Endpoint Security?

Unmatched Endpoint Safety for Your OrganizationAs an on-premises, hybrid, or cloud-based solution, the single-agent Symantec platform protects all your traditional and mobile endpoint devices, and uses artificial intelligence (AI) to optimize security decisions.

Symantec End-User Endpoint Security is also known as Symantec EPP, Symantec Endpoint Protection (SEP).

Symantec End-User Endpoint Security Buyer's Guide

Download the Symantec End-User Endpoint Security Buyer's Guide including reviews and more. Updated: November 2021

Symantec End-User Endpoint Security Customers

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.

Symantec End-User Endpoint Security Video

Archived Symantec End-User Endpoint Security Reviews (more than two years old)

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Prince Matema
Accounting Assistant with 1,001-5,000 employees
Real User
Secures the desktops and laptops at our university

Pros and Cons

  • "The most amazing qualities of Symantec Endpoint Protection is that it provides a total solution to all virus problems."
  • "It is only available to use on computers with higher-end specs."

What is our primary use case?

I have used various types of anti-virus software but I have fallen in love Symantec Endpoint Protection as it eliminated all the problems I used to have.

At the University of Zimbabwe, it is now the only antivirus that is used by both students and staff after careful consideration by the University IT department. It provides end-to-end protection for computers and laptops.

How has it helped my organization?

  1. Ever since we started using the app, we no longer have problem computers being constantly frozen-up because of viruses.
  2. We had spent a long time fighting the Shortcut virus that was spreading around the campus but it was eliminated after we started using this solution.

What is most valuable?

The most amazing qualities of Symantec Endpoint Protection is that it provides a total solution to all virus problems. I am an accounts person but ever since I started using this software I no longer have any problems with viruses.

What needs improvement?

It is only available to use on computers with higher-end specs.

I think the software should be compatible with all versions of all computers, even earlier models. This would allow all clients to be included, which is important for those who cannot afford to buy the latest computers.

For how long have I used the solution?

I have been using this solution for three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JB
General Manager at a tech services company with 11-50 employees
Reseller
Active Threat Protection has solid detection rates, but the deployment is very limited

Pros and Cons

  • "The solution is completely scalable."
  • "The Centralized Management could be improved."

What is most valuable?

I find QRadar and the Active Threat Defense the most valuable. The ATP, Active Theft Protection, is very good. They've got very solid detection rates from P2. Those and some of the other programs are very valuable.

What needs improvement?

The Centralized Management could be improved. The deployment is very limited. They can improve on reporting as well. If they can improve threat incident analysis, that would be great.

The solution itself is pretty comprehensive at this stage, and the features that we would like to be added to these are available as separate purchases, so I wouldn't that there's anything new that I need in there, they probably covered all the bases at this stage.

What do I think about the stability of the solution?

The solution is one hundred percent stable.

What do I think about the scalability of the solution?

The solution is completely scalable.

How are customer service and technical support?

Technical support is okay. I'm not completely satisfied with them.

How was the initial setup?

The initial setup is pretty simple. I believe that the tools that are available to do the deployment are not up to standard as compared to some of the other products, and we deal with all the other products. We know exactly what is available and what is possible. Compared to the other products available, Symantec is lacking in that department.

What other advice do I have?

I've been using this solution for more than twenty years. While Endpoint Protection has only existed for the past couple of years, the Symantec antivirus, I have been working with more than twenty years. It used to be Symantec antivirus and then it changed a couple of years ago to Symantec Endpoint Protection. So, we've been using it obviously since its inception.

In terms of advice to others, I would say to partner with somebody that actually knows how the product is implemented and configured. Get a partner that has the technical knowledge and can give onsite technical guidance, or support. All of these Endpoint Protection solutions are getting very complex. It's not a simple antivirus that you just simply deploy to get a few viruses. It is becoming a very complex thing to implement. People buy the products, and they don't know how to implement them, so they go and slap them there and then they get burnt and they get attacked by a virus or threat or something. They get their fingers burnt and then they say the product is rubbish, but it's not the product, it's that the product was not correctly configured. So, when buying a product, you need to partner with someone who can actually provide you with support on the product.

They're one of my favorite products and we're actively working with Kaspersky, McAfee, Sophos, ESET, and Sophos. Palo Alto is my favorite firewall. But on the antivirus or Endpoint Protection side, I have the greatest of confidence in Symantec. It's something I would use at home or in the business. That's what we use to protect the business, so it's probably the product I have the most confidence in.

I would rate this solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Learn what your peers think about Symantec End-User Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Dr. Suresh Hungenahally
Chief Executive Officer at a tech services company with 1-10 employees
Real User
Scanning and reporting are good, but the initial setup was complex

Pros and Cons

  • "The solution is very stable."
  • "The reporting function needs to be more user friendly in general."

What is our primary use case?

I primarily use the solution for endpoint protection.

How has it helped my organization?

This product provides complete laptop and desktop protection from cyber attacks.

What is most valuable?

The features I've found the most valuable are the scanning and the reporting.

What needs improvement?

The reporting function definitely has room for improvement. If Symantec can provide us with the overall API for accessing and reporting, that would be great. The reporting function needs to be more user-friendly in general. I think we have too much technical level reporting, I think it would be better to have more user and usage types of reporting.

I would like to see in the next release focus more on unusual behavior so that we can know how the end results are behaving and if they are in the clear.

They should also provide users with some sort of training videos, for how to use the solution.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

The solution is very stable. The majority of the users are end users. Other than that we have IT staff that use it, so we have approximately three thousand users.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

I'd rate technical support as average.

Which solution did I use previously and why did I switch?

Previously we used Trend Micro. The features were not as good as Symantec, so we switched.

How was the initial setup?

The initial setup was complex. There are too many moving parts. You have to install one bit, then install the reporting function, then install the dashboard, and so on. Then you have to open the manual and check it. If it is not correct the system will restart itself and cause so many complications, every part is pretty complex.

What about the implementation team?

We did not use an integrator, we did it ourselves.

What other advice do I have?

I would rate this solution four and a half out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
MB
Solutions Architect at IP Protocol INC
Real User
Top 20
A well integrated and holistic solution with good protection and encryption

Pros and Cons

  • "The features I find the most valuable are the protection, the encryption, and the DLP."
  • "The detection and response can always be improved."

What is most valuable?

The features I find the most valuable are the protection, the encryption, and the DLP.

What needs improvement?

The pricing is a little bit more expensive than other competitors, if you compare it to Kaspersky, for example, or McAfee.

The detection and response can always be improved.

For how long have I used the solution?

I've been using this solution for one year.

What do I think about the stability of the solution?

I find the solution stable.

What do I think about the scalability of the solution?

I found the solution scalable, and we faced no issue regarding that. We have approximately four thousand users.

How are customer service and technical support?

The technical support is good. They are not the best, but they are good.

Which solution did I use previously and why did I switch?

We were using Kaspersky but we decided to go for Symantec because Kaspersky was missing the DLP part.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

I implemented myself using the help of the distributor.

What's my experience with pricing, setup cost, and licensing?

This solution is more costly than some competing solutions.

What other advice do I have?

I don't know what exactly could be inside the product to make it much more powerful. What I was looking for specifically at that time was the encryption part and the DLP and they were doing great.

Simply put, it is the one product that's an integrated holistic solution for the whole security suite for an endpoint. However, there is no such thing as a one hundred percent security solution.

I would rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DB
IT Manager at Digitalis Reputation
Real User
Good firewall features and integrates with Active Directory

Pros and Cons

  • "I like the firewall and the intrusion prevention features, and just the basic anti-malware and anti-virus seems to be pretty effective as well."
  • "If you're not charged with administering the product and you don't do it every day it can sometimes be difficult to remember how to do the simple basic things, so some type of help or guidance for your most regular or frequent tasks would be good."

What is most valuable?

I like the ability to push it to a client, centrally from central consoles.

I like the integration of Active Directory. I like the ability for it to auto-enroll. You can add machines to the Active Directory and when it configures right, it automatically installs to those machines.

The firewall features are pretty good as well. I like the firewall and the intrusion prevention features, and just the basic anti-malware and anti-virus seems to be pretty effective as well.

What needs improvement?

Sometimes the interface can be a bit cumbersome, and maybe the help features. If you're not charged with administering the product and you don't do it every day it can sometimes be difficult to remember how to do the simple basic things, so some type of help or guidance for your most regular or frequent tasks would be good. Something similar to what the product called Serviceaid has. 

I also think that the website itself should be improved. They have so many products that when you actually look on their website and you look for helpful guidance you just tend to get lost because they seem to have so much going on. So, basically, a bit more intuitive help and guidance features, as well as more intuitive service information.

Some type of solution for mobile devices would be good. For mobile devices, it's drawing from a Windows-based client, so for many core clients for OSX and Linux machines, those OS could be integrated directly. There's no client for mobile devices except for IOS and Android devices.

For how long have I used the solution?

I've been using this solution for ten years.

What do I think about the stability of the solution?

It's not very stable I don't think. I'll didn't have any problems when it did not work, or episodes of crashing or anything but yeah, it's not very stable.

We don't do daily scans, we do weekly scans but it is used daily and obviously, it's got a real-time scan so it's in constant use.

What do I think about the scalability of the solution?

I think it's very scalable, and I think you can manage the implementation as long as it's sort of implemented on the right sort of baseline platform, etc. It makes it pretty easy to scale up and add lots more users and even more servers to the implementation. We do plan to add more clients onto the system in the future.

How are customer service and technical support?

I haven't had much cause to use technical support. I might have used them only a few times. The support is okay, it's just difficult to actually find the contact numbers or email addresses because their site is so cumbersome.

How was the initial setup?

I wouldn't say it was straightforward. There wasn't anything complex, either. Once you've done it once or twice, which I have, it's not as complex as it could be. It really depends on the size of the installation you're doing and the number of clients, etc. So obviously the bigger the installation, the more thought you need to put into it. I'd probably lean towards saying it was complex, it's not straightforward.

We have approximately fifty users and only one admin, so I'm the only person who administers here. I think the largest installation I've had would probably be about 1000G's with about one, two, three, four, five, six, no about seven administrators, but yeah and here it's just about fifty devices.

What about the implementation team?

We do the implementation by ourselves.

What other advice do I have?

I would advise anyone to make sure they do their required reading before they implement. Before implementation, you need to do the reading on the best practices because obviously if you've got a larger implementation then you need to think about a few concerns. You need to think about resilient managing services as well. Also, before purchasing,  do the due diligence and look at alternative products to see if there's something else that would suit your needs better.

This solution is a bit cumbersome. Some of the things they can make them easier to do, and also because their website is a bit clunky, so makes it difficult to find the solutions you need.

I would rate this solution as an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SM
IT Associate Manager at a pharma/biotech company with 501-1,000 employees
Real User
An easy-to-use solution that is secure and works across devices

Pros and Cons

  • "The most valuable features of this solution are that it is really easy to use, and it is secure."
  • "Reporting in this solution needs improvement."

What is most valuable?

The most valuable features of this solution are that it is really easy to use, and it is secure. It will attach to the network and work through my other devices.

The product is affordable.

What needs improvement?

Reporting in this solution needs improvement. The product could be improved if it repeated data, and if it showed that data better in the analytics.

For how long have I used the solution?

I've been using this solution for six years.

What do I think about the stability of the solution?

The system is very stable.

What do I think about the scalability of the solution?

Scalability can become difficult in the user area. I think that it's costly to add the new hard disk. It's hard to add it. We have about forty users on the solution right now.

How are customer service and technical support?

I haven't had any problems with technical support at all. I've never contacted them.

How was the initial setup?

The setup was very straightforward.

What other advice do I have?

I think it's a very good solution for sales networks. I have wanted to try the cloud solution for Symantec but I don't know if it has been already added or not.

I would rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JC
Service Management Officer at a non-profit with 501-1,000 employees
Real User
The console is very useful for reporting but the initial setup was complex

Pros and Cons

  • "The feature I find most useful is the console for reporting."
  • "The overall quality of the product needs to be improved because with the last session we had several issues with new versions. Also, the solution needs better protections."

What is most valuable?

The feature I find most useful is the console for reporting.

What needs improvement?

The overall quality of the product needs to be improved because with the last session we had several issues with new versions. Also, the solution needs better protections.

For how long have I used the solution?

I've been using the solution for more than 5 years.

What do I think about the stability of the solution?

The new version is not very stable with the latest version of Windows 10. We got a lot of crashes with this solution. 

We have about 1000 users.

What do I think about the scalability of the solution?

It's very easy to scale.

How are customer service and technical support?

I'm pretty satisfied with technical support.

How was the initial setup?

The initial setup was quite complex. Even though it was complex, I was satisfied with the setup.

What about the implementation team?

We used an integrator to implement the solution. 

What other advice do I have?

We are using a pretty old solution for Symantec, so I would say the product is not quite up to date with new threats. Look for a new model of the solution. There is a new version, for example, that we don't use yet. Or you can look for a better solution for current threats.

I would rate this solution seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Imtiaz Hussain
Malware Hunter and Incident Responder at Computer Network Systems
Real User
Leaderboard
Reliable solution that offers good performance and the latest protection

Pros and Cons

  • "With Symantec, I always know this tool will be reliable and with the latest protection."
  • "If Symantec wants to improve, they should have a single event for all their products."

What is our primary use case?

I am working as an endpoint security consultant. I'm not only working on Symantec. I also work with Kaspersky, McAfee, and all other vendors. I found Symantec is the best.

How has it helped my organization?

Symantec is top of all of the antivirus tools. I couldn't find any single incident that happened. Symantec was not the leader previously, McAfee and Kaspersky were. This is a new game.

What is most valuable?

In Symantec Endpoint Protection, the most valuable feature I like is the good performance.

With Symantec, I always know this tool will be reliable and with the latest protection.

What needs improvement?

The device control level and application control level should improve. I am finding a lot of issues when I block the devices, like a printer or scanner. 

In the classes of the devices for the application control, the most important issue is the hashing. Nowadays all the vendors, like Cisco firewalls, are detecting threats with the hashes. 

Symantec has this option that we can block them always by the hashes but the problem is that sometimes Symantec detects these hashes and is not consistent. These two parts should improve. The rest is always awesome. These two parts are very critical because I found a problem in application and device control.

Symantec Endpoint has a perfect agent. It's going to be how many agents you can combine in resources. In the new releases, if they create a single agent to improve the control incrementally, it would be better.

If you want to deploy ATP, you should have a separate event. You have to install separate events. With Symantec Endpoint Protection, any other protection should be installed, then configure the warnings. It does not ask for any new agent to install on the client machine. 

A single agent is enough. Symantec will get a lot of popular support from the industry because people don't like to install agents. For the ATP, you have to install separate events. For the Endpoint, you have to install separate events. If you install all the separate events, it is a huge load on a Windows machine. People start complaining.

If Symantec wants to improve, they should have a single event for all their products, like ATP, DLP, and Endpoint Protection.

For how long have I used the solution?

I have been using Symantec Endpoint Protection for more than ten years.

What do I think about the stability of the solution?

I have been using Symantec since 2007. I didn't have any issues regarding even the updates and the migration to the new version. I didn't have any problems, but with the other vendors, I found a lot of problems.

On Windows, this is very fine and perfect, but for the Linux it needs improvement. Whenever I install it on Linux, I found a lot of problems. Even on the Mac as well. 

Kaspersky has Android support as well, but in Symantec, they still don't have support for Android. You should have Mac and Android device support too. 

The Endpoint solution should have support for all types of devices. Symantec has only Windows support (which is the very best), but for the Mac, I found some errors.

It should improve Mac and Android support like Windows device support. The protection of Windows level support is very tight and strong.

How are customer service and technical support?

The technical support is also very good. Any time that I open a case with them, they have three types of support levels. If I put it on two, immediately they call me, or if nobody is online, there are the chat agents.

You can start and use the chat for support. The support is very good. But Kaspersky has 24-hour support. You cannot stop your business continuity. We can't tell the people they will come online later. Other than this case, Symantec is very good.

How was the initial setup?

The initial setup is straightforward, not complex. For me, it's very easy.

What other advice do I have?

In my personal experience, most people use Symantec. In my whole life, I couldn't find any problems with Symantec. In the ransomware protection, though, I found many issues. 

Many people were having infections but the virus sometimes was not detected. Even the Kaspersky software could not detect it, but if I install Symantec on any client I couldn't find the ransomware. The problem is Symantec is more expensive than other vendors. Kaspersky is in comparison very cheap.

If you are working in an organization and you have 10,000 users, if you compare Symantec with the other vendors you will find only a small difference in the price.

I always tell people if you have a budget, if you have money, if you need stability, go with Symantec. If you think that your data is sensitive, you can not worry about the money.

On a scale from one to ten, I would rate Symantec Endpoint Protection a nine.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
GK
IT Systems Administrator at a consultancy with 51-200 employees
Real User
Easy to install and configure, and protects us from zero-day attacks

Pros and Cons

  • "The most valuable feature for our organization is the antivirus, as our staff is the target of zero-day malware and viruses."
  • "I would like to see a hybrid version of this solution that covers both in-house and cloud-based servers."

What is our primary use case?

Our primary use for this solution is for antivirus, website protection, and malware protection.

What is most valuable?

The most valuable feature for our organization is the antivirus, as our staff is the target of zero-day malware and viruses.

What needs improvement?

Better communication and coordination with Microsoft would help to prevent delays that are frequent when operating system updates are released. As it is now, when a new build from Microsoft comes out, we get warnings to say that certain applications are not compatible. We sometimes just have to wait until a new version of this solution is released in order for it to work properly. One of the problems is that Microsoft releases updates often, and sometimes they don't tell anybody. This can lead to the whole configuration being corrupted.

I would like to see a hybrid version of this solution that covers both in-house and cloud-based servers. 

For how long have I used the solution?

We have been using this solution for six years.

What do I think about the stability of the solution?

This solution is very stable. It is "install and forget".

Once you install the solution on the server, it is very quick when it comes to updating the clients. Specifically, it sends packages really quickly to all of the clients to ensure that they have the latest build. It is transparent and quick.

This solution is constantly in use. It runs 24/7.

What do I think about the scalability of the solution?

We have between sixty and seventy people, both IT and non-IT staff, who use this solution. The latter are primarily working in Microsoft Office and SharePoint environments.

How are customer service and technical support?

The technical support is ok. You create a ticket and depending on what the issue is, and whether it is an emergency, they give it a level such as one, two, or three. After this, they take action and they are pretty good.

Most of the solutions to things like installation issues or other incompatibilities, they are quick on creating "How to" pages in their help.  

Which solution did I use previously and why did I switch?

My understanding is that we were running Kaspersky before this solution was implemented, but I was not here at the time.

How was the initial setup?

The initial setup is straightforward. Also, we have just updated, and the installation over the top of the old one was perfect. It saved all of the data that we had configured from the beginning, did a backup, installed the new version, and deleted the only one. It was good and simple.

The deployment takes approximately one hour, and one person can handle both deployment and maintenance.

What about the implementation team?

We performed the installation in-house.

What was our ROI?

This solution protects us and we do not get any viruses, so this can be considered the return on our investment.

What's my experience with pricing, setup cost, and licensing?

We receive a discounted price for this solution because we are a non-profit organization. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I was not at this company when the solution was selected.

What other advice do I have?

My advice for anybody implementing this solution is to consider the rules that you want to define. Installation is straightforward, but you can make it simple, or you can make it pretty complex.

For example, you can set up specific groups for in-house or external users. You can also install clients that only touch base occasionally, such as logging into the internal environment once per year. It can also be used on Virtual Machines, where the client's resources are limited or restricted. In a hosted environment, it does not have to be installed on the individual VMs. It can run on the host and it will scan everything.

There is also a cloud version of this product out now, which covers people who are more cloud-based.

So far, I find that this product works pretty good.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
HH
Assistant Professor at Al Akhawayn University
Real User
Caused issues of blocked or frozen services and applications in various devices

What is our primary use case?

SEP was used mainly to protect desktops/laptops of students, faculty, and staff (about thirty-five hundred in total). Symantec was also used as messaging Gateway for email filtering (moved to Office 365).

How has it helped my organization?

SEP was very useful for protecting devices that belonged to students, faculty, and staff. However, it was a source of problems for some users, as some services/apps in their devices were blocked/frozen.

What is most valuable?

The most valuable feature is the virus and malware detection capability.

What needs improvement?

This solution needs better compatibility with services and applications.

For how long have I used the solution?

Five years.

What is our primary use case?

SEP was used mainly to protect desktops/laptops of students, faculty, and staff (about thirty-five hundred in total).

Symantec was also used as messaging Gateway for email filtering (moved to Office 365).

How has it helped my organization?

SEP was very useful for protecting devices that belonged to students, faculty, and staff. However, it was a source of problems for some users, as some services/apps in their devices were blocked/frozen.

What is most valuable?

The most valuable feature is the virus and malware detection capability.

What needs improvement?

This solution needs better compatibility with services and applications.

For how long have I used the solution?

Five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KR
Consultant at TNPL
Consultant
Virus checking inside containers is very useful for us

Pros and Cons

  • "This solution has helped us because it is really useful for blocking all kinds of viruses."
  • "Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy."

What is our primary use case?

We are using this solution for endpoint protection.

How has it helped my organization?

This solution has helped us because it is really useful for blocking all kinds of viruses.

What is most valuable?

The support for virus checking in containers is very useful.

We have also created policies to assist with blocking evasive applications.

We are also using the Symantec Messaging Gateway.

What needs improvement?

If we install a client's software in our location, such as Microsoft Office or Adobe reader, we would like to have these endpoints protected.

For how long have I used the solution?

Nine years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have had some little issues and file problems when we are logging the calls through the technical team.

Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy.

We have approximately one thousand users with this solution.

How are customer service and technical support?

Technical support for this solution is good. We speak to the technical support team directly.

Which solution did I use previously and why did I switch?

I started with the company after this solution was implemented.

How was the initial setup?

The initial setup for this solution is easy. Not a problem.

Our deployment took less than fifteen minutes, and a single engineer is enough for the maintenance.

What about the implementation team?

The Symantec technical team handled the implementation for us.

What's my experience with pricing, setup cost, and licensing?

The licensing is calculated on a monthly basis, but we use a three-year renewal. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

They did evaluate other solutions including Sophos, ESET, McAfee, and Kaspersky. We did not find these as user-friendly.

What other advice do I have?

The support is very good. It is easy to manage all of the clients and deploy new policies.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
CP
Owner at ONE2ONE Tech Solutions
Reseller
Most recent version is not reliable and cannot be trusted as a viable security solution

Pros and Cons

  • "Threat protection has always worked well."
  • "This latest version has proven unreliable for management and installation."

What is our primary use case?

My primary use case is endpoint antivirus/antimalware security on Windows computers, on and off my office network.

How has it helped my organization?

Initially, it provided easy centralized management of policies and devices. Threat protection has always worked well.

What is most valuable?

I originally posted the most valuable feature is centralized management - after consideration, I realized this is not accurate. I've used the on-premise and cloud versions of SEP.  I prefer cloud versions as it is centralized and easy to manage, but every cloud-managed solution does this. I have many cloud managed solutions I use, but I've found SEP to be quirky and inefficient at best. My personal experience is the protection works well. I haven't had an infected computer in years (managing 300 devices now, more over the years). The problem with the protection is I've encountered far too many computers where the licensing fails at some point after installation without warning or notice. You have to check each computer routinely to verify the license is good and the agent is updating. This directly impacts the core reliability of the product since license "expiration" (failure) prevents the agent from updating.

What needs improvement?

This latest version upgrade/migration over the last year has been atrocious.

There have been numerous support issues and calls with Sr. VPs at Symantec, who were always understanding about the problems, but the product has proven unreliable to install and manage. The protection itself seems as solid, but if devices are losing their licensing without notice for no reason, it's only a matter of time before they become compromised.

The bottom line is that when it comes to management, reliability of management, reporting, alerting, installation, and licensing, if these don't work reliably you can't trust the product's security capability.

What do I think about the stability of the solution?

I've seen way too many outages and "maintenance" events in the last year on the new platform to consider it stable.

What other advice do I have?

This latest version has proven unreliable for management and installation.

I would no longer recommend this product as a viable security solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: I'm currently a Symantec partner/resller as an MSP but will be replacing Endpoint Protection with another solution in the immediate future.
Emiliano Santos
Group Brand Manager at a comms service provider with 51-200 employees
Real User
Ensures that we receive security against all known attack vectors with efficacy

Pros and Cons

  • "Endpoint protection has improved our operations by protecting our servers from potential cyber threats."
  • "We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities."

What is our primary use case?

We are a partner or distributor of Symantec Endpoint Protection. We use this solution for antivirus and cyber threat protection. Internally, we are using it to ensure that we receive security against all known attack vectors with efficacy, cyber defense at scale, high-performance client, and on-premises management architecture.

How has it helped my organization?

Endpoint Protection has improved our operations by protecting our servers from potential cyber threats.

What is most valuable?

The solution offers a Device Control policy to block all USB thumb drives and all USB hard drives. We use this feature for some areas here in the company and it's been great for us because these areas contain very important information and we are doing everything we can to avoid breaches, data theft, and data leaks.

What needs improvement?

We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities.

Additionally, an endpoint detection response feature would be great but not with an additional license, it should be included as an additional feature. We have identified this as a solution that our customers are very interested in, but they don't want to purchase additional subscriptions.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

The scalability of the solution is great.

Currently, we have around 400 employees using this solution.

How are customer service and technical support?

We haven't used their technical support. We receive support directly from Symantec here in Mexico and they are pretty responsive.

How was the initial setup?

There were difficulties at the beginning with the setup. I wasn't directly involved with the initial setup but from what I heard, from the IT department, is that they encountered issues when attempting to create differentials between the principle, directors, and manager groups.

The deployment and improvements took two months to implement because we have branch offices all over the place.

Deployment required three people and support only requires one person; the IT manager.

What's my experience with pricing, setup cost, and licensing?

Compared to other products and brands here in Mexico, the price is okay, somewhere in the middle. Our solution is unique in that it can adapt to a variety of pricing and licensing constraints considering we have the corporate, government, and academic mandates. The account managers here in Mexico always give us support in the form of applicable discounts and adjustments.

What other advice do I have?

The management console is great. We only have only one person managing and controlling the console. It seems to be very user-friendly.

On a scale of one to 10, with one being the worst and 10 being the best, I would rate this product a nine. To make it a ten, it should be free. The cost is restrictive to some degree.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mamonoor Rashid
CEO at Tech Valley Networks Limited
Real User
Covers antivirus, spamware, and ransomware, making us safe and more productive

Pros and Cons

  • "Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware..."

    What is our primary use case?

    We work with Symantec DLP and Endpoint Protection as our main security solutions. We have deployed Endpoint Protection for a few customers and for our own organization as a test: Endpoint Protection, Email Security, and DLP.

    We are a partner but we are a user as well. Our company has more than 100 employees and our group, which is made up of different companies, has more than 400 employees, and we are planning to deploy it for our group. Our company is the system integrator, while other companies within the group are service providers or different types of service integrators for areas like fintech.

    How has it helped my organization?

    It has improved our productivity and, from a security point of view, we feel safe from spam. For endpoint protection, we are not facing problems now.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    I cannot say the stability is excellent, but it is very good.

    What do I think about the scalability of the solution?

    Scalability, of course, is good. They acquire different companies sometimes and they adapt their different technologies.

    How are customer service and technical support?

    We get good support from Symantec. We find that during integration, if we face any problems, we get a good response from the OEM and we solve them very quickly. Technical support is very good, they have a toll-free number.

    Which solution did I use previously and why did I switch?

    We didn't have anything at this scale. We just used Kaspersky as an antivirus, but we are not using it now, we are using Symantec Endpoint Protection which covers everything. Symantec is better, it covers more requirements. Antivirus solutions only cover some basics, but Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware; all this is covered through Endpoint Protection.

    We selected Symantec because it is at the top of industry reviews. We also know that globally, Symantec spends a lot of money for R&D and we believe it will remain up to the mark.

    We also use Symantec Email Security which improves our productivity and protects our valuable data. Email Isolation is the only feature which the others don't have. When we use it we find that we are free from phishing mail, etc.

    How was the initial setup?

    The setup was straightforward. It takes very little time. It's not that complex.

    What was our ROI?

    I have not actually done an ROI calculation, but from what I understand, considering the cost and complexity and the technical support and deployment, if I consider all these things, the return on investment is good.

    What's my experience with pricing, setup cost, and licensing?

    Pricing and licensing for our country is very good. It's not that expensive and the endpoint security is very good. It's not as cheap as some others, but they are not as good.

    Which other solutions did I evaluate?

     We are evaluating Imperva, as we have some customer requests to do a PoC on that, as well as other product like F5 and A10. We have the PoC boxes for A10 for load-balancing and DDoS. We also have some NGFWs, like Check Point - we are doing a PoC and testing it as a firewall and as endpoint protection. CyberArk is another among the products we are focusing on for our customers.

    Our market is very aware of Symantec, A10, and F5. F5 is predominant and, obviously, there is Cisco as well, which is a dominant company from a firewall point of view. We don't push all of their security products, like FirePower etc., because we understand that they are not a leader for firewalls. Palo Alto, Check Point, and Fortinet have been leaders in the last few years. 

    But we are focusing on Check Point and Palo Alto. They are slowly growing and customers are buying their NGFWs and their endpoint protection or some other security product they have, for double-protection.

    What other advice do I have?

    Since we have done two very successful PoCs, one live PoC for my largest customer, which is in government, and another for a private company, I recommend that other customers take the Symantec solution as their main security: I prefer Endpoint, Email Security, and DLP. Symantec has other solutions which I don't prefer. They have network analyzers and WAF but I prefer the Imperva WAF, which is better.

    In our company, most of the 100 people are using this solution and their roles range from management to normal end-user. We have three staff, maximum, for maintenance, and their roles are IT administrator, and system managers. We do plan to increase our usage.

    I would rate this product at eight out of ten, based on the technical support, cost, and their local presence as well.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    SS
    Consultant at Godimo IT
    Consultant
    Centralized management, support, and customization of polices are important for us

    Pros and Cons

    • "The fact that it has centralized management is the most valuable feature."
    • "Any external device which is inserted into a computer should be subject to an auto-scan policy, to automatically scan it before accepting the device... They need to make it more user-friendly, so that when anyone puts in a USB stick it will be scanned, popping up any problems before it is used."

    What is our primary use case?

    It's an antivirus solution. We need something centralized because we have hundreds of desktops and laptops. We have taken this solution to manage antivirus, security, etc., all together.

    How has it helped my organization?

    Symantec, as an antivirus solution, makes things far better on the management and the vulnerability scanning sides. From a management point of view, it is good.

    What is most valuable?

    The fact that it has centralized management is the most valuable feature.

    In addition, the support from Symantec is very important. It is a global company and they give very good support. That is an important factor here because we are sitting in Africa and getting support on time can be a bit tougher. In this way, Symantec is a good fit for us.

    Also, the console is very user-friendly. It is easy to understand, easy to play with it, easy to make up policies. And you can customize your policies. It's not like there's a set of policies that has been set out. Other products also have this kind of feature, but it is more user-friendly and a better product with better support.

    What needs improvement?

    We have talked to Symantec about a feature that is lacking. Any external device which is inserted into a computer should be subject to an auto-scan policy, to automatically scan it before accepting the device. Let's say I have a pen drive and there is a Trojan virus for which the signature is not updated. If the signature is not updated, then the system should automatically scan and understand that there is a foreign file and it should be blocked immediately. That is the one feature that I feel is missing. They need to make it more user-friendly, so that when anyone puts in a USB stick it will be scanned, popping up any problems before it is used. This is a feature they need to work on, in my opinion.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    For us, scalability is fine, there is no problem, no restriction, other than we cannot go beyond our licenses. If we are extending it, of course we need to pay for it. But it's not like something is restricting or blocking it. The scalability is okay. We have connected more than 1,200 computers and they are working well.

    We have one staff member who maintains the solution. He is our network security guy and he is also Symantec-certified. We also have second-level support from Symantec. If anything is needed we get support from them. We pay them yearly for that.

    Right now, we don't have plans to increase our usage of the solution.

    How are customer service and technical support?

    The technical support is fine, no problem.

    How was the initial setup?

    The initial setup is straightforward. I don't think it is complex. I have long experience as a system administrator. For me, as a technical person, it was straightforward. We definitely took support from Symantec and they helped us a lot in the deployment process.

    Since it was a long time back, I don't remember exactly how long the deployment took. We keep updating it now. But I don't think it took more than three working days, including deployment and automating installation for all the workstations. We shifted from another antivirus to this one.

    What about the implementation team?

    We had help from Symantec and their partners.

    What was our ROI?

    We have definitely seen return on investment.

    What's my experience with pricing, setup cost, and licensing?

    We pay on a yearly basis and have a three-year contract.

    What other advice do I have?

    Understand your environment and what kind of security product you're looking for. Every environment has different requirements. Everybody has different kinds of file formats and data classifications.

    For Symantec is a good product for our environment. It helps us a lot. It provides seamless operation. It's not like we have to intervene every day. People are monitoring and, if they find a machine that is not working or not connected, they create a remote connection to see what the problem is and to fix it.

    We are using Symantec Enterprise, but you have new threats coming into the world market and you definitely have to be up to date. We found information on IT Central Station and we set up a comparison of the technologies.

    Every antivirus, in my experience, is only successful 95 percent of the time. No antivirus can tell you that you are 100 percent protected. The important part is how the backend works. If the backend is giving you support, they answer immediately and help you, that is important. In that way, Symantec is a good product and we are happy with it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    GS
    Solutions Specialist Security at COMPAREX India Pvt. Ltd.
    Real User
    The endpoint is protected by the cloud whether the user is on or off the network

    Pros and Cons

    • "The technical support is very good. They have an Indian support team, so there are no delays in receiving support."
    • "Symantec has cloud-based endpoint protection, so whether a user is off the network or on the network, the endpoint will be protected by the cloud."
    • "About four years back, Symantec's signature was very heavy and their signature patch was around 200MB or 300MB files."

    What is our primary use case?

    A couple of our customers have deployed and are using Symantec Endpoint Protection.

    I joined COMPAREX eight months back, and they have been using Symantec Endpoint Protection for two and a half years.

    How has it helped my organization?

    Symantec has cloud-based endpoint protection, so whether a user is off the network or on the network, the endpoint will be protected by the cloud.

    What is most valuable?

    It has very unique features, which are not available with other vendors. E.g., there is a feature called SONAR.

    You can integrate it using ATP, so all the endpoints communicate to each other on the security platform. 

    17 million sensors are fitted all over the world. 

    What needs improvement?

    About four years back, Symantec's signature was very heavy and their signature patch was around 200MB or 300MB files.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    Symantec Endpoint Protection is stable product, if you compare it other vendors, like McAfee or Trend Micro. McAfee was acquired by the Intel, who is very not strong in security patterns.

    Our German team manages the maintenance.

    What do I think about the scalability of the solution?

    The scalability is okay. I would rate it as a nine out of ten. Users are a bit afraid of the integration with ATP, as it is increasing scan times when downloading up to two to seven seconds.

    We have around 2500 employee over all the globe. All the endpoints on laptops or desktops are running Symantec Endpoint Protection. Apart from that, we have multiple customers who have deployed the Symantec Endpoint Protection solution.

    How are customer service and technical support?

    The technical support is very good. They have an Indian support team, so there are no delays in receiving support.

    Their R&D teams are very strong in remediation.

    Which solution did I use previously and why did I switch?

    We were previously using Trend Micro Smart Protection Complete.

    How was the initial setup?

    The initial setup is very straightforward, not complex.

    Deployment time depends on the user size. E.g., 200 users can be implemented in two days.

    What about the implementation team?

    We have a dedicated delivery team to deploy the solution.

    It is very easy to configure. There are no challenges when implementing this solution.

    What was our ROI?

    We have seen ROI.

    What's my experience with pricing, setup cost, and licensing?

    Each annual client license is around 1200 or 1600 INR.

    Zero-day threat or advanced attacks should be part of the endpoint. The product should not require you to buy a separate license.

    What other advice do I have?

    It is a very good product. They are a very strong leader in the Indian market.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    Leopold Dapa
    Country Director at socitech
    Reseller
    Addresses almost all of the security challenges for endpoint messaging

    Pros and Cons

    • "When they started they found it very easy; not easy to implement but easy to use. We started with the headquarters here and later we also implemented it for all the subsidiaries in the region, in other countries. They have a centralized solution, so they can help other countries in management."
    • "There are a few negative points. They should separate the feature for each separate solution for mobile devices. The second one is about the price, it's expensive. Finally, the third would be the complexity of implementation."

    What is our primary use case?

    We are a solution provider for end customers like Telco, banks, etc. We are also a Symantec partner and reseller. Not only do we use it but we also position this solution for customers.

    We have a telecom company that was using Kaspersky and they still had some vulnerabilities and attacks and we discussed with them and succeeded in presenting this solution. The one we proposed was Symantec Protection Suite, SPS Enterprise Edition, for about more 1,100 endpoints, exactly 1,100 users. We also implemented the mailer for Symantec Messaging Gateway for spam protection. Until now they used the solution and they are very satisfied with it. We started with SEP 12.1 but later they upgraded to SEP 14.

    How has it helped my organization?

    We had a bank that we were working with and they had a challenge in which they needed to protect against vulnerability. They had previously used Kaspersky, we discussed and told them that Symantec is capable and is able to address their specific challenges. We gave them a trial version. When they started they found it very easy; not easy to implement but easy to use. We started with the headquarters here and later we also implemented it for all the subsidiaries in the region, in other countries. They have a centralized solution, so they can help other countries in management. 

    What is most valuable?

    We had to position Symantec in big companies like Telco and several banks. With this solution, you also get the Protection Suite, endpoint protection, SEP, and you also have the Mail Security and Messaging Gateway. It's really integrative and our customers find it very valuable. It addresses almost all of the challenges on security for endpoint messaging. Symantec is going to be used much more because of its features.

    What needs improvement?

    The mobility solution should be improved. You need to separately purchase mobile, like a smartphone with Android and so on, you need to buy it separately with SAP, for example. It would be better for the user to use the same solution with all devices, even laptops, desktops, server and so on. They should also use the same endpoints for mobile devices. 

    There are a few negative points. They should separate the feature for each separate solution for mobile devices. The second one is about the price, it's expensive. Finally, the third would be the complexity of implementation.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It is very stable. Even the customers don't really complain compared to other solutions. 

    What do I think about the scalability of the solution?

    It is very scalable.  

    How are customer service and technical support?

    Their technical support is reactive. When you have an issue, you just log a service request and you can find an engineer to help you. I would rate their technical support a nine out of ten. We're very confident that whenever we have an issue we can find the solution. It also depends on the support you choose. We have 24-hour support.

    Which solution did I use previously and why did I switch?

    We also use McAfee because of the scalability. It had the issue that it consumed too many resources and for vulnerabilities, sometimes there are some direct varieties you cannot delete.

    How was the initial setup?

    The initial setup is a little bit complex. You need to have a certain level of training before being able to set up it. What is nice is that you can remotely install the set up on all of the infrastructures from the server, the SAPM, that is the Symantec Endpoint Protection Manager, you can manage all the endpoints but it's not really easy to set up or to configure the policies. Sometimes customers find it a little bit difficult to implement for the configuration because you need some knowledge to implement the feature.

    The setup depends on the issues of the network. The bottom line is if the network is really mastered, the policies on the network are really mastered in around three to four days for the new companies.

    We only need one person who is well trained to manage and support this solution. 

    Which other solutions did I evaluate?

    It's not planned yet to switch to another product but we can potentially implement Cisco as we are also a Cisco partner and we find it sometime interesting when requested by the customer. But we push and we recommend Symantec.

    What other advice do I have?

    This solution is very effective. It can really address the challenges but you need to have training in order to be able to effectively implement it. If you don't fully know how to implement it you can't use the features very usefully.

    I would rate it a nine out of ten because of its ability to address challenges and because of the completeness of the solution.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
    GR
    Enterprise Architect Manager at Accenture
    Real User
    Good standard malware detection via classic defs and newer heuristic controls

    What is our primary use case?

    Standard use case: firewall, malware, app/device control, reporting of compliance, etc. We use other features too.

    How has it helped my organization?

    A secure stable product, and good customer service of this product from the vendor. Waiting to see how the cloud version pans out.

    What is most valuable?

    Application/device control. Wish encryption detection was integrated though.  Good standard malware detection via classic defs and newer heuristic controls.

    What needs improvement?

    Device encryption status and coding off of said status.  Better inherent checks against duplicate IDs.

    For how long have I used the solution?

    More than five years.

    What is our primary use case?

    Standard use case: firewall, malware, app/device control, reporting of compliance, etc. We use other features too.

    How has it helped my organization?

    A secure stable product, and good customer service of this product from the vendor. Waiting to see how the cloud version pans out.

    What is most valuable?

    • Application/device control. Wish encryption detection was integrated though. 
    • Good standard malware detection via classic defs and newer heuristic controls.

    What needs improvement?

    • Device encryption status and coding off of said status. 
    • Better inherent checks against duplicate IDs.

    For how long have I used the solution?

    More than five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    HG
    General Manager at a tech services company with 51-200 employees
    Real User
    The most valuable features of this solution are deployment, management and finding sources of potential viruses that hack the system.

    What is most valuable?

    The most valuable features of this solution are deployment, management and finding sources of potential viruses that hack the system.

    What needs improvement?

    I think the CPU dependency should be enhanced. In addition, some device control features are in need of enhancements. 

    For how long have I used the solution?

    More than five years.

    What other advice do I have?

    I find it is the most reliable solution in the market. 

    What is most valuable?

    The most valuable features of this solution are deployment, management and finding sources of potential viruses that hack the system.

    What needs improvement?

    I think the CPU dependency should be enhanced. In addition, some device control features are in need of enhancements. 

    For how long have I used the solution?

    More than five years.

    What other advice do I have?

    I find it is the most reliable solution in the market. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    John Cook
    Director of Technology Operations at ICMA
    User
    It protected well enough, but an easier cloud management portal would be appreciated

    What is our primary use case?

    Primary endpoint protection for our office.  It was replaced with my MSP's contracted solution, but that's being replaced by our own solution.

    How has it helped my organization?

    It protected well enough, but we ran Malwarebytes in conjunction to help protect against zero-day exploits/malware issues that occasionally slipped through.

    What is most valuable?

    We were disappointed that we were stuck with its local admin server for so long when other solutions had cloud management.

    What needs improvement?

    An easier management portal Setting up and managing profiles was overly complex An easier cloud management portal would be appreciated.

    For how long have I used the solution?

    Three to five years.

    What is our primary use case?

    • Primary endpoint protection for our office. 

    It was replaced with my MSP's contracted solution, but that's being replaced by our own solution.

    How has it helped my organization?

    It protected well enough, but we ran Malwarebytes in conjunction to help protect against zero-day exploits/malware issues that occasionally slipped through.

    What is most valuable?

    We were disappointed that we were stuck with its local admin server for so long when other solutions had cloud management.

    What needs improvement?

    • An easier management portal
    • Setting up and managing profiles was overly complex
    • An easier cloud management portal would be appreciated.

    For how long have I used the solution?

    Three to five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    AC
    Head of IT Department at a pharma/biotech company with 10,001+ employees
    Real User
    It is a stable product. A good improvement would be altering the console in the console manager.

    Pros and Cons

    • "It is a stable product."
    • "Sometimes tech support is a bit slow to find a solution."

    What is our primary use case?

    The primary key is because it doesn't impact much in the performance of the endpoint.

    How has it helped my organization?

    For me, the end point is almost a commodity. So, an advantage with Symantec is the integration. The integration with our two directories for taking control to administrate people, and then follow up with the segmentation to different people. To be able to manage a subset of the endpoint registering the solution, the distribution is in geographical sounds. The dashboard can be emailed, and I can receive the solution.

    What is most valuable?

    I find the most valuable features are the security features that have been developed in the past few years. 

    What needs improvement?

    A good improvement would be altering the console in the console manager. Sometimes we need to add and improve the security to access to the console because the indicators and we can take management activities into the console, and it's, nice to have to improve the security access to the console.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    It is very stable. I do not have any problems with it at all. 

    How is customer service and technical support?

    I only use the technical support once or twice a year. I find that sometimes they are a bit slow to find a solution. 

    What was our ROI?

    The most imprortant criteria for me to find a proper solution in this sphere are:

    • Knowledge of the market
    • Study of the solution

    Which other solutions did I evaluate?

    I also looked at McAffe, but I noticed that Symantec was the better performing solution when I researched respected user performance.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Heritier Daya
    Network Administrator at a financial services firm with 1,001-5,000 employees
    Real User
    The most valuable feature is that the product works on Linux and Microsoft Windows.

    Pros and Cons

      • "It seems that its not working very well with VMWare."

      What is our primary use case?

      My primary use case for this is protecting the end user against cyber attacks. It is a simple product that is easily implemented on all of our hosts and servers.  It is especially helpful on our exchange server.

      How has it helped my organization?

      The Symantec product helps us protect ourselves against the Trojan horse. It reduces risk. As a financial institution, we are constantly at risk of attack.

      What is most valuable?

      I find the most valuable feature is that the product works on Linux and Microsoft Windows.  I think it is one of the best solutions to implement or host IPs.

      What needs improvement?

      In the future, I think there should be a sandboxing feature. Some of the most used endpoint protection does not include sandboxing. We cannot rely on URL filtering or IP repetition. Sometimes attacks can pass through the firewall.  

      In addition, this product must be compatible with a VMware environment. Because most of our server has VMware. It seems that its not working very well with VMware.

      Finally, they need to do some effort to make it a little bit sly. They have to make some improvement in order to not make the computer slow during all of the backend scanning.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      It is a product that is simple and is working fine.

      What do I think about the scalability of the solution?

      It is scalable because it is easy to use and it is fond of multiple features, using the management console.

      How are customer service and technical support?

      I am not directly involved with the support team, one of my colleagues handles this communication.

      How was the initial setup?

      The initial setup was very easy. It took about 2-3 minutes to be up and start downloading all updates on the PC's. You don't have to do anything more because it has an ability to work on Linux and Microsoft Windows products also.

      What's my experience with pricing, setup cost, and licensing?

      The most important criteria for us is the price and the licensing. 

      Which other solutions did I evaluate?

      Our company used Norton Anti-Virus previously.  But, I was not at the company during that time.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      MS
      Software Engineer at a tech services company with 10,001+ employees
      Vendor
      We never expect downtime. There is also great ease of use for my admins.

      What is our primary use case?

      It's a good proxy to control the user's access to the website. 

      What is most valuable?

      We never expect downtime. There is also great ease of use for my admins.

      For how long have I used the solution?

      One to three years.

      What do I think about the scalability of the solution?

      We have no issues with the scalability of the product. 

      How is customer service and technical support?

      It's amazing. They have the local support team always here, and they also have the international level team.

      What about the implementation team?

      I'm based out in Dubai, so we purchase these products through channel partners. There are a certain level of channel partners, like platinum or gold or silver. 

      What's my experience with pricing, setup cost, and licensing?

      What is our primary use case?

      It's a good proxy to control the user's access to the website. 

      What is most valuable?

      We never expect downtime. There is also great ease of use for my admins.

      For how long have I used the solution?

      One to three years.

      What do I think about the scalability of the solution?

      We have no issues with the scalability of the product. 

      How is customer service and technical support?

      It's amazing. They have the local support team always here, and they also have the international level team.

      What about the implementation team?

      I'm based out in Dubai, so we purchase these products through channel partners. There are a certain level of channel partners, like platinum or gold or silver. 

      What's my experience with pricing, setup cost, and licensing?

      It is not cheap. 

      Which other solutions did I evaluate?

      I also have experience using Forcepoint and Websense Content Gateway. 

      What other advice do I have?

      It is one of the best products out there. They are to the mark. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Nuno Martins
      Partner at a consultancy with 1-10 employees
      Real User
      The centralized console is great for us because it manages all of the endpoints

      Pros and Cons

      • "The centralized console is great for us. It gives us one centralized console to manage all of the endpoints."
      • "It would be nice to be able to manage the endpoints a bit further. A valuable attribute would be the management of software inventory, software deployment, and third-party software deployment. I would like to see the ability to deploy and delete unlicensed software. Many users try to install what they shouldn't, so that would be really useful."

      How has it helped my organization?

      It has made anti-virus and security management much easier. Also, it has really lowered the time required to manage all of the endpoints, resulting in higher efficiency, and a better efficiency/cost ratio. It has a really good cost-benefit.

      What is most valuable?

      The centralized console is great for us. It gives us one centralized console to manage all of the endpoints.

      Also, it is reliable and gives us quick updates. The overall system is responsive and doesn't choke up too much when running Endpoint Protection.

      What needs improvement?

      It would be nice to be able to manage the endpoints a bit further. A valuable attribute would be the management of software inventory, software deployment, and third-party software deployment. I would like to see the ability to deploy and delete unlicensed software. Many users try to install what they shouldn't, so that would be really useful.

      What would be really great would be to have the ability t manage those applications that you don't need to install to run. Those are a nightmare for companies, for mine as well. Applications like BitTorrent and unsupported browsers, all of those. Even with decreased user privileges, they are still able to run, so that's a big area to focus on in the future.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      The stability is great. I have no issues.

      What do I think about the scalability of the solution?

      Its scalability is great, no question.

      How are customer service and technical support?

      I have dealt with technical support twice. One was related to an install issue, and that was quickly resolved. It was an old operating system. In one night it was fixed with no issues. They have good support overall.

      Which solution did I use previously and why did I switch?

      Previously we were using McAfee, and we switched to Symantec for ease of operation and stability. This solution has much better performance than McAfee.

      My most important criteria when selecting a vendor are price and performance.

      Which other solutions did I evaluate?

      Other vendors that we evaluated were Kaspersky and McAfee.

      What other advice do I have?

      If someone else is researching this type of solution, I would say go for it and try this solution because overall, it is one of the best, if not the best product on the market. It's really great, especially for mid-sized companies. It really cuts down the management.

      I would rate this solution a nine because of the support and the quality of the product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Lead System Engineer at a tech vendor with 1,001-5,000 employees
      Real User
      It's customizable, we're able to tune it to work with our products

      Pros and Cons

      • "It's customizable, we're able to tune it to work with our products."
      • "I would like to see even more customization, the possibility to do whitelisting. It needs to be a little bit more liberal on whitelisting, even to use the name if needed, instead of hashes."
      • "When, Microsoft releases a new OS version twice a year, you never know if the current version of Symantec Endpoint Protection will support it. You can have a lag between when Microsoft releases a new client - and then the current version doesn't work correctly - and it could be some months between updates from Symantec."

      What is our primary use case?

      Primary usage is on endpoints, desktops, clients, and servers, and it's working okay.

      How has it helped my organization?

      It blocks malware, as it is supposed to.

      What is most valuable?

      We're able to tune it to work with our products.

      What needs improvement?

      I would like to see even more customization, the possibility to do whitelisting. It needs to be a little bit more liberal on whitelisting, even to use the name if needed, instead of hashes.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      Stability is good.

      What do I think about the scalability of the solution?

      We only have 10,000 endpoints so it's not that much, but it's working.

      How is customer service and technical support?

      Depending on who you end up with, it can take a while before you get the correct support.

      How was the initial setup?

      The out-of-the-box functionality, the vanilla setup, is okay, but then tuning is needed. Overall the setup is straightforward.

      What other advice do I have?

      My most important criterion when selecting a vendor is that they are easy to work with.

      I rate it at eight out of 10. When, say, Microsoft releases a new OS version twice a year, you never know if the current version of Symantec Endpoint Protection will support it. You can have a lag between when Microsoft releases a new client - and then the current version doesn't work correctly - and it could be some months between updates from Symantec.

      Overall, it's really good product. It has saved us a lot of time and, most of the time, it's a self-playing piano.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      JH
      IT System and Storage Administrator at a financial services firm with 51-200 employees
      Real User
      A stable antivirus product used for security and protection

      What is our primary use case?

      I use it as an antivirus.

      How has it helped my organization?

      For protection use only.

      What needs improvement?

      I would like to see fileless attack protection. Also, the version could be lighter.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      It is stable.

      What do I think about the scalability of the solution?

      No scalability issues.

      How are customer service and technical support?

      We have not used it.

      Which solution did I use previously and why did I switch?

      We switched to a new solution because we wanted more security and protection features.

      How was the initial setup?

      The initial setup is straightforward. Though, make sure to check the system requirements before…

      What is our primary use case?

      I use it as an antivirus.

      How has it helped my organization?

      For protection use only.

      What needs improvement?

      I would like to see fileless attack protection. Also, the version could be lighter.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      It is stable.

      What do I think about the scalability of the solution?

      No scalability issues.

      How are customer service and technical support?

      We have not used it.

      Which solution did I use previously and why did I switch?

      We switched to a new solution because we wanted more security and protection features.

      How was the initial setup?

      The initial setup is straightforward. Though, make sure to check the system requirements before deploying it.

      Which other solutions did I evaluate?

      The vendors on our shortlist were Trend Micro and Kaspersky.

      What other advice do I have?

      We are satisfied with it.

      Most important criteria when selecting a vendor: 

      • The support team
      • Good reviews/reputation.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Lynne Caputi
      Systems Engineer at a tech services company with 51-200 employees
      Real User
      Needs better detection and response, better malware remediation; it catches basic things

      Pros and Cons

        • "The biggest thing I would like to see is malware remediation, if there is some kind of outbreak. We'd like to see better remediation and better detection and response. It's pretty good at capturing things, but it doesn't stop everything, so better machine learning would be helpful."

        What is our primary use case?

        Endpoint protection. The performance has been adequate, not great.

        How has it helped my organization?

        The biggest benefit right now is that we have a lot of people who know it well. Based on what we've seen, we don't think it's the best solution out there. But it catches basic things.

        What is most valuable?

        Protecting data, protecting end-points.

        What needs improvement?

        The biggest thing I would like to see is malware remediation, if there is some kind of outbreak. We'd like to see better remediation and better detection and response. It's pretty good at capturing things, but it doesn't stop everything, so better machine learning would be helpful.

        What do I think about the stability of the solution?

        It has been around a while but I don't think it has successfully made the jump into next-generation features, like a lot of its competitors have.

        What do I think about the scalability of the solution?

        It's fairly scalable. It meets our needs from a scalability standpoint.

        How are customer service and technical support?

        Symantec tech support is fairly good, a little hard to get a hold of sometimes, but fairly good overall.

        Which solution did I use previously and why did I switch?

        We are switching because we don't feel that Symantec as a company is keeping up with next-generation trends. They just seem to be resting on their accomplishments too much and don't seem like they are progressive.

        The most important criteria when selecting a vendor are a highly rated, good product - that factor is at the top of the list. Also, good functionality, good support, good price, and good margins, since we resell.

        Which other solutions did I evaluate?

        We have been working with Sophos for a couple of years now, and we finally decided to make it official and move forward with them instead of Symantec. I like the Sophos story. I like their solution. I like their holistic approach. And their support is really great.

        What other advice do I have?

        I would rate Symantec's solution a six out of 10. It's not as feature-rich with next-generation technology, as a lot of its competitors are.

        My advice would be, look at something else. Don't look at Symantec. Look for something that has a more holistic approach.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        ITCS user
        Security Consultant at Accenture
        Real User
        Deployment is smooth and easy

        Pros and Cons

        • "Managing SEP is very easy, and also troubleshooting part is easily managed."
        • "They should work on making the virus definition file lighter."

        What is our primary use case?

        For now it is used for virus and malware protection, we are still working on other features. We have deployed it for workstation and servers. 

        How has it helped my organization?

        Managing SEP is very easy, and also troubleshooting part is easily managed. New Version is good with new features. 

        What is most valuable?

        Basic features, as in every AV solutions, the virus and spyware protection are very good compare to other AV solutions in market. SONAR is one feature which I found to be exceptional

        What needs improvement?

        They should work on the virus definition file and agent  lighter.

        Pushing agent to remote users via console is issue 

        For how long have I used the solution?

        Three to five years.

        What do I think about the stability of the solution?

        Not yet.

        What do I think about the scalability of the solution?

        It is very scalable.

        How are customer service and technical support?

        Customer Service:

        An eight out of 10.

        Technical Support:

        An eight out of 10.

        Which solution did I use previously and why did I switch?

        Actually, I have not switched to Symantec, but have worked on different clients using different solutions (which include Symantec). I found Symantec to be good and easy to work with.

        How was the initial setup?

        Initial setup is easy and simple. 

        What about the implementation team?

        We did an in-house implementation.

        What's my experience with pricing, setup cost, and licensing?

        It is the better product, even if it is a little on the higher side.

        Which other solutions did I evaluate?

        McAfee and Trend Micro.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user805959
        ‎Technology Leader at risetechno
        User
        Helps to protect our organization from known attacks

        What is our primary use case?

        Helps to protect our organization from known attacks.  Blocks malicious files, which are not generally repelled well.

        What needs improvement?

        Administration Orchestration for broken clients fixes Healing of agents

        For how long have I used the solution?

        More than five years.

        What is our primary use case?

        • Helps to protect our organization from known attacks. 
        • Blocks malicious files, which are not generally repelled well.

        What needs improvement?

        • Administration
        • Orchestration for broken clients fixes
        • Healing of agents

        For how long have I used the solution?

        More than five years.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Cameron Mottus
        Principal Consultant - Security at Insentra
        Consultant
        You can deploy it to Windows, Mac, and Linux with one console to cover all three

        Pros and Cons

        • "I think the key thing for me, is interoperability, in that you can deploy it to Windows, Mac, and Linux. That's been a really important feature in the last two years. Now there's one management console to cover all three OSs."
        • "They're just starting to get into this now, but I think they can do better - they're just starting out with I think is called the SEP Cloud Console. It has more limited functionality. It will be good once we can run SEP from the cloud. That would be good."
        • "The support can be wanting. Sometimes the time to resolution is longer than I would expect."

        What is our primary use case?

        I'm an IT consultant, so I implement Symantec Endpoint Protection for customers, from SMB up to large enterprises and federal government.

        What is most valuable?

        There are a number of features that all work synergistically to be able to provide the protection. Originally, anti-virus was based on definition. About 10 years ago, the bad guys figured out how to get past that. So what they've been doing for the past 10 years is adding in additional features to help mitigate any of these other attack vectors that the hackers or malicious people have. So it's just a working together of all these components that makes it special.

        And then SEP itself fits into the Symantec ecosystem, and inter-operates with a number of other technologies to provide a comprehensive security portfolio.

        I think the key thing for me, is interoperability, in that you can deploy it to Windows, Mac, and Linux. That's been a really important feature in the last two years. Now there's one management console to cover all three OSs.

        There are two key aspects to how it has improved. One is the threats that it protects the organization from versus the amount of resource utilization; and two is that compatibility has increased.

        What needs improvement?

        They're just starting to get into this now, but I think they can do better - they're just starting out with I think is called the SEP Cloud Console. It has more limited functionality. It will be good once we can run SEP from the cloud. That would be good.

        For how long have I used the solution?

        More than five years.

        What do I think about the stability of the solution?

        The big issues around stability were fixed back around 2010 or so. When the original SEP client was created, there were some challenges with the interoperability of the different components, because they took a number of different agents, put them into one agent, and then they broke things. With SEP 12 and forward, that all runs really well now.

        What do I think about the scalability of the solution?

        From a scalability perspective, in Australia and New Zealand, where I'm using it, it can easily manage any workload that we've got. 

        One of the challenges is people going the opposite way, that is, people trying to deploy Symantec Endpoint Protection - which is an enterprise level product - into a small business of a hundred users. It can introduce a lot of complexity that doesn't have to be there.

        There are other solutions like SEP.cloud which can make it easier for small businesses to be able to use very similar technologies to Symantec Endpoint Protection.

        How are customer service and technical support?

        Most times it's good, but there are instances where there are some challenges in that the people who you're working with don't know how to fix what you're doing. Then you have to ask for an escalation. Normally what I'll do is I'll work with my Symantec colleagues to help escalate any internal issues, where we see that things are getting bogged down in support.

        From a Symantec technology perspective I'm very happy with it. However, the support can be wanting, for those reasons. Sometimes the time to resolution is longer than I would expect.

        Which solution did I use previously and why did I switch?

        Based on the roles that I've had, I've been working as a Symantec consultant for 10 years, and so I've just been working with SEP. There are people who, as their consulting function would be an endpoint protection guy, would do McAfee, SEP, Trend, etc., whereas my strategy was different. I basically covered off all Symantec technologies. My intent was to be able to be specialized across the entire range of security technologies. I've only worked with SEP.

        How was the initial setup?

        The initial setup is easy. That's one of the selling features, that you can roll it out in an hour. (They might say 15 minutes or something like that). But the initial rollout, setting up SEPM server, you can do in an hour. Then, the challenge is that you can make it as complex as you want after that. It's very, very capable, but it can get quite complex.

        Symantec Endpoint Protection installation and Administration Guide is awesome. The documentation is good. They provide online training and you can also do instructor-led training. There should always be training available, or information available, to help you get where you have to go. That's one of the things I do like. 

        I've been an instructor for Symantec for 10 years too, and I've taught the SEP course, and I think it covers off what you need to know.

        What's my experience with pricing, setup cost, and licensing?

        From a simplicity perspective, it's per user. Therefore, it makes it easy to do licensing.

        I'll be honest, I haven't really done licensing with Symantec for seven years. I just do professional services and we let our partners handle the licensing.

        Which other solutions did I evaluate?

        Back in the day, when I worked for a distributor, there were other products available, that were cheaper - this is more of a New Zealand example - but they didn't have the functionality. However, because of the small businesses we were working with, they were good enough. 

        That is a challenge: having an enterprise product like SEP competing against a cheaper product like Sophos or ESET. The latter are cheaper, but you don't get quite the same scalability, functionality, etc.

        What other advice do I have?

        Get competent consultants to do the implementation, because it can be complex. You have to have a consultant who is knowledgeable, to make sure they cover off all the bases, to make sure all the infrastructure is protected.

        It saves time, in that a professional can get it done more quickly. And, it gets done correctly, so you don't have to do re-work. I've been in circumstances where the customers try to do the implementation themselves and then they bring us in after the fact, and we have to either redo what they've done or rebuild the infrastructure from scratch. That just doubles the cost of what it would have cost originally.

        I would say this solution is a 10 out of 10. The big reason is the functionality. Personally, I've not had a breach or seen a breach. And it runs on the machine, and I can't even tell it's there.

        Disclosure: My company has a business relationship with this vendor other than being a customer: Former Symantec consultant.
        ITCS user
        IT Systemadministrator at a construction company
        Real User
        ATP provides quite a good overview of how threats have spread within the company

        Pros and Cons

        • "SEP, the entire suite of components, provides good endpoint protection."
        • "The IPS function (with no firewall needed to be installed in the SEP client) is quite good."
        • "Symantec ATP provides quite a good overview of how threats have spread within the company."
        • "SONAR could be improved. The false/positive rate is a little high."
        • "I find the documentation on Symantec.com to be not very updated. It seems like Symantec focuses more on their product than on documentation."
        • "My personal opinion is that Symantec has too many WS.Reputation.1 detections, which could cause important computers to malfunction."

        What is our primary use case?

        Antivirus solution for a global company with approximately 34,000 endpoints.                                

        How has it helped my organization?

        • Rather simple management
        • Easy to deploy with medium maintenance.
        • I believe to get the full benefits of Symantec Endpoint Protection, Symantec ATP is required. It provides quite a good overview of how threats have spread within the company.

        What is most valuable?

        • SEP, the entire suite of components, provides good endpoint protection.
        • The IPS function (with no firewall needed to be installed in the SEP client) is quite good.
        • The risk tracer, which can be enabled with the firewall installed, is also quite good.       

        What needs improvement?

        • SONAR could be improved. The false/positive rate is a little high.
        • The firewall could be a little more "flexible". For example, it would be convenient if the firewall was allowed to "turn off" for hotspot environments.
        • I find the documentation on Symantec.com to be not very updated. It seems like Symantec focuses more on their product than on documentation.
        • My personal opinion is that Symantec has too many WS.Reputation.1 detections, which could cause important computers to malfunction.
        • In a large environment with a significant amount of GUP's, it would be neat, if the client could "detect" the GUP in its own subnet. The client has some built-in intelligence at this point, but it does not seem to work properly. In an environment with many locations, whereas many of them have little bandwidth capacity (and no local datacenter), the LiveUpdate policy can end up becoming rather complicated.

        For how long have I used the solution?

        Three to five years.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user814116
        Consultant
        User
        ATP with EDR is a great solution for a company like mine

        What is our primary use case?

        Endpoint Protection and Advanced Threat Protection (ATP) with Endpoint Detection and Response (EDR). One of the best solutions that I have ever tried.

        How has it helped my organization?

        Great solution for a company like mine.  I like Symantec Endpoint Solution quite a lot. I hope it continues improving over time.

        What is most valuable?

        ATP is really impressive, and with EDR, it is the best solution I have ever known.

        What needs improvement?

        Resources Front-end User experience The Symantec Endpoint Manager is very difficult to use and extremely old.

        For how long have I used the solution?

        More than five years.

        What other advice do I have?

        Very well done, Symantec.

        What is our primary use case?

        Endpoint Protection and Advanced Threat Protection (ATP) with Endpoint Detection and Response (EDR). One of the best solutions that I have ever tried.

        How has it helped my organization?

        Great solution for a company like mine. 

        I like Symantec Endpoint Solution quite a lot. I hope it continues improving over time.

        What is most valuable?

        ATP is really impressive, and with EDR, it is the best solution I have ever known.

        What needs improvement?

        • Resources
        • Front-end
        • User experience

        The Symantec Endpoint Manager is very difficult to use and extremely old.

        For how long have I used the solution?

        More than five years.

        What other advice do I have?

        Very well done, Symantec.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Laeeq Ahmed
        IT Security Lead at a tech services company with 10,001+ employees
        Consultant
        Leaderboard
        Provides endpoint security for all client machines protecting them from malware or ransom attacks

        Pros and Cons

        • "Scalability."
        • "We were having a problem in Version 14, where the client machines used to go into the health state and once it restarted, and never came back again."

        What is our primary use case?

        SEPM is a product for anti-virus security. It provides endpoint security for all client machines. It protects the client machines from malware or ransom attacks.

        What is most valuable?

        • Support
        • Scalability
        • Flexibility

        How has it helped my organization?

        It keeps our machines up-to-date with the definitions of the current zero day attacks, which happens in real-time scenarios. It protects our data and the clients' data, which can be secured by using this product.

        What needs improvement?

        I am happy to say that the Symantec comes into the picture where the issues are reported from the product, it might be a product bug or it might be a product defect. The product engineer works on this and the latest upgrade has it built into the peer cost, where we can upgrade our involvement and support our clients again.

        So, we were having a problem in Version 14, where the client machines used to go into the health state and once it restarted, and never came back again. But as far as one of the defaults, this was reported and not an issue in new versions of Symantec 14 and SEMP 2. Apparently, this is works well for now, and we are happy with this.

        For how long have I used the solution?

        More than five years.

        What do I think about the stability of the solution?

        It is a stable product.

        What do I think about the scalability of the solution?

        The scalability of the product is good to where it has had the effect of increasing the workload by adding more machines, so I should have a good scaled back-up for this supporting both lines.

        How are customer service and technical support?

        I would rate them a 10 out of 10. They supply good support and have a good knowledge. 

        Which solution did I use previously and why did I switch?

        We did have a previous solution. They are all equal in giving the definitions on a timely routine, but the bandwidth extent was an issue for me. This is why we changed to Symantec.

        How was the initial setup?

        Everything was straightforward. Nothing was complex. The installation was very user-friendly, where the engineer from Symantec had helped us to migrate this product from the older version to the newer version of Symantec.

        What's my experience with pricing, setup cost, and licensing?

        What we have paid for this product is good value for the work and the services that they are providing to us.

        Which other solutions did I evaluate?

        We were going through the multiple products out on the market and we chose Symantec, because we had proposed multiple products to the client and the client had chosen Symantec for these two perspectives: One is for the best service and support, which Symantec provides, and the other is the pricing, which was a constraint for our client.

        What other advice do I have?

        If you have a good involvement and maybe your clients are not connected to a domain, you can use this product. This is one advantage of this product, where you can use the product for protecting your machines. 

        You need to keep track of the definitions and releases on a daily basis. This is one of the disadvantages.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user765246
        Senior Consultant - Infrastrute at a tech services company
        Consultant
        GUPs are valuable when throttling new updates through a slower WAN​, though we have had random issues with the apps

        What is most valuable?

        Central management Group update points (GUPs): They are valuable when throttling new updates through a slower WAN.

        How has it helped my organization?

        Reduced burden of responding to alerts. Granular security lets lower level techs triage issues as they come in.

        What needs improvement?

        Reporting without Altiris should be improved.  More cloud-based functionality, but that seems happening going forward.  It should have hypervisor level AV protection for VMs, so you do not need a client on the systems.

        For how long have I used the solution?

        Five years supporting it.

        What do I think about the stability of the solution?

        Random issues with the apps. The built in firewall is tricky sometimes to get an app working in it.

        What do I think about the

        What is most valuable?

        • Central management
        • Group update points (GUPs): They are valuable when throttling new updates through a slower WAN.

        How has it helped my organization?

        • Reduced burden of responding to alerts.
        • Granular security lets lower level techs triage issues as they come in.

        What needs improvement?

        • Reporting without Altiris should be improved. 
        • More cloud-based functionality, but that seems happening going forward. 
        • It should have hypervisor level AV protection for VMs, so you do not need a client on the systems.

        For how long have I used the solution?

        Five years supporting it.

        What do I think about the stability of the solution?

        Random issues with the apps. The built in firewall is tricky sometimes to get an app working in it.

        What do I think about the scalability of the solution?

        No, I have not. I have always found Symantec Endpoint Protection (SEP) to be scalable.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Pablo Dewes
        Senior Technical Consultant (SE and Strategic Project Manager) - Email Fraud Protection - LATAM at a tech vendor with 201-500 employees
        Vendor
        Detects and prevents attacks that are exploring common software vulnerabilities.

        Pros and Cons

        • "Can detect and prevent attacks that are exploring common software vulnerabilities."
        • "It would be nice to have customized reports integrated on the main console with no additional DB server or BI server."

        What is most valuable?

        SONAR/Auto-Protect feature and Generic Exploit Mitigation: Can detect and prevent attacks that are exploring common software vulnerabilities. It monitors suspicious files that have behavior actions on memory, network, etc. The console and admin features are the main qualities.

        How has it helped my organization?

        In a large environment, it is a challenge to manage what areas can have specific rights or functions enabled or disabled, considering their needs. SEP had the opportunity to integrated Microsoft Active Directory structure into the SEP Admin console. Based on that, it was easier for me to apply specific policies for different business areas with different users. For instance: Enable USB rights only for C-level users/Disable SONAR feature for marketing team considering their needs.

        What needs improvement?

        Reports: It would be nice to have customized reports integrated on the main console with no additional DB server or BI server. Vulnerabilities: A vulnerability scan integrated with SEP would be important for the admin to understand the risk level they are facing and how to protect themselves...

        Reports: SEP has built-in, on the console, many pre-configured reports
        however, in a complexed environment, customers may would need customized
        reports other than already provided by the console. In this case, it´s
        possible to achieve them using an external data base and server. It would
        be nice have a possibility to create customized reports without an external
        server and data base, on the same SEP Admin console.

        Vulnerabilities: It would be nice have on the SEP Admin console a feature
        to measure the environment risk level using an OS and application
        vulnerability scan where the administrator can analyze the risk, mitigate
        the main risks, prioritized them and, over a Path Manager, correct them if
        possible.

        For how long have I used the solution?

        We have used this solution for six or seven years.

        What was my experience with deployment of the solution?

        We had some issues during deployment. When doing a 40.000 McAfee migration nodes for SEP, I have faced challenges removing specific MacAfee features where SEP has no supportability. Compared to other vendors, like Kaspersky, they have scripts to remove all anti-virus solutions in the market before installing KL AV. And it is 100% possible to automate the job over the KL console.

        Another challenge was customize all best practices vs. best protection for the company vs. not creating any performance impact on the customer.

        How are customer service and technical support?

        Technical support is good. You can open tickets over international numbers, emails, or the website. If you open a ticket in your time-zone, you will work with a technical support representative in your local language. Otherwise, it will be in English.

        Which solution did I use previously and why did I switch?

        We used Kaspersky and Bitdefender. We switched due to the company reputation, negotiation terms, commercial benefits, and technical results on the PoC.

        What about the implementation team?

        The implementation was through a Symantec reseller. Considering the environment complexity, it is important to always plan, test, correct all errors, plan again, and attack departments with low risks, learn with the errors, adjust the plan, and move forward to next department.

        What's my experience with pricing, setup cost, and licensing?

        Migrating a platform for a different one, most of the time, has a higher cost. However, considering the impact, risk , downtime, and principally, the low support quality provided that the oldest solution provided, were the main reason to start look forward for a newer one. These were the main reason that I migrated to Symantec. After a year of augmenting many open tickets and find internal customer satisfaction was really low, we convinced the board that it was time to migrate before having a huge impact for the business and company reputation.

        Regarding the licensing, it was important negotiate a long contract to get a more attractive price, including advanced support in case of crisis.

        What other advice do I have?

        Always try to include hours for the project in the budget. Always look for a specialized reseller who the vendor recognizes through a certified and approved reseller.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Sudeep Amalkar
        Director at a tech services company with 11-50 employees
        Real User
        It has made our client's network more secure and simple

        What is most valuable?

        It is easy to implement and very stable. The AV device control and HIPS are very impressive. Just implement it and it's done. No troubleshooting efforts are required to make the policies work.

        How has it helped my organization?

        No overhead of troubleshooting after installation makes it my favourite.

        What needs improvement?

        It's a nice product. I think Symantec should work more precisely on minimizing database size and the live update size.

        For how long have I used the solution?

        We have been recommending this product to our clients for about five years already.

        What was my experience with deployment of the solution?

        No deployment is very simple.

        What do I think about the stability of the solution?

        Stability issues are very rare. It's a very stable product.

        What do I think about the scalability of the solution?

        We have not encountered any issues with scalability.

        How are customer service and technical support?

        Customer Service:

        Customer Service is the best.

        Technical Support:

        I would give technical support a rating of 10/10. I love the way they support clients.

        Which solution did I use previously and why did I switch?

        We do system integration and we have expertise in most products, but there is nothing like Symantec.

        How was the initial setup?

        It was very simple to implement and very easy to use as well.

        What about the implementation team?

        We have in-house team.

        Which other solutions did I evaluate?

        Yes,I would not name any :)

        What other advice do I have?

        Just go through the implementation guide or some YouTube videos and the IT team can do it.

        Disclosure: My company has a business relationship with this vendor other than being a customer: We are system integrators and we suggest this product to our clients.
        it_user760161
        Consultant with 51-200 employees
        Vendor
        Single-agent installation with wireless protection, application control, antivirus control and faster scans

        Pros and Cons

        • "It's a single-agent installation with many features including wireless protection."
        • "There was an administrative feature, which was available in the previous version, which has been removed. We would like that feature to be added again."

        What is most valuable?

        It's a single-agent installation with many features including

        • wireless protection
        • application control
        • antivirus control.

        How has it helped my organization?

        Previously scans were taking a long time, hours or even a day. But nowadays, when the product scans, the time taken is only 15 to 20 minutes for a full scan. This is the main improvement, because it no longer affects the day-to-day work of users.

        What needs improvement?

        There was an administrative feature, which was available in the previous version, which has been removed. We would like that feature to be added again, because it helps the customer in many ways, and it's a very user-friendly feature.

        For how long have I used the solution?

        Eight-plus years.

        What do I think about the stability of the solution?

        Stability is dependent on environment. It may not always be stable, because of environment. For example, there could be an issue in some environment, but in another environment there would not be an issue.

        What do I think about the scalability of the solution?

        There are no limitations.

        How are customer service and technical support?

        Eight out of 10.

        Which solution did I use previously and why did I switch?

        From the start we have been using the same product.

        How was the initial setup?

        It was straightforward.

        Which other solutions did I evaluate?

        We were evaluating other products, but according to this product's technology and the support, in these areas we thought that Symantec would be the right product.

        What other advice do I have?

        One piece of advice I can give is, because in some environments it could behave properly, and in some environments it may not behave, you need to test it first, and then purchase.

        I think that this product is very user-friendly. It has many technologies which can be easily accessed and available. There are many features. And there is a complete knowledge base article which is published to the public, so everyone has access to it.

        Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
        ITCS user
        Information Security Manager at a logistics company with 1,001-5,000 employees
        Real User
        Very easy to learn and excellent intrusion prevention features

        What is most valuable?

        • Fast deployment, even for highly distributed companies with centralized IT management using a distributed architecture.
        • Intuitive management GUI, and very easy to learn.
        • Excellent intrusion prevention features.

        How has it helped my organization?

        It has been a time saver for operational and reporting tasks related to Key Security Controls.

        SEP provides visibility into threats and security incidents.

        What needs improvement?

        SEP can improve on virus detection, especially on zero-day threats.

        For how long have I used the solution?

        Five years.

        What do I think about the stability of the solution?

        No. After finishing the product customizations, it worked as expected.

        What do I think about the scalability of the solution?

        Not at all. Actually, it is far more scalable than other similar products.

        How are customer service and technical support?

        The technical support is acceptable.

        Which solution did I use previously and why did I switch?

        No.

        How was the initial setup?

        It was a very fast deployment using the client detection features and a transparent Active Directory integration.

        Which other solutions did I evaluate?

        Trend Micro and Kaspersky.

        What other advice do I have?

        I would advise to choose this product because it is very easy to deploy, has a performant host IPS and antivirus engine, and it provides a key source for security metrics.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        davidstrom
        Owner at David Strom Inc.
        Writer
        ExpertTop 20
        All-in-one endpoint security

        What is most valuable?

        This handles not just anti-virus, but a wide collection of other protective features including device and application control, network-based intrusions, and phishing attacks. It can also scan virtual machines too.

        What needs improvement?

        The reputation system relies on having a constant Internet connection for its operations.

        What other advice do I have?

        There are three versions, include a cloud-based one, that are very flexible and easy to install and manage.

        What is most valuable?

        This handles not just anti-virus, but a wide collection of other protective features including device and application control, network-based intrusions, and phishing attacks. It can also scan virtual machines too.

        What needs improvement?

        The reputation system relies on having a constant Internet connection for its operations.

        What other advice do I have?

        There are three versions, include a cloud-based one, that are very flexible and easy to install and manage.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        ITCS user
        IT Security Engineer at Biztronz
        Consultant
        All the features are valuable

        What is most valuable?

        All the features are valuable.

        How has it helped my organization?

        Not applicable.

        What needs improvement?

        Administration, agent stability, and health.

        For how long have I used the solution?

        I've used this solution for three years.

        What do I think about the stability of the solution?

        The client agent is not stable. I have to keep fixing it on four to five percent.

        What do I think about the scalability of the solution?

        There were no scalability issues.

        How are customer service and technical support?

        Technical support is average.

        Which solution did I use previously and why did I switch?

        We evaluated Sophos Endpoint Security and Control. We switched due to the scalability and feature set.

        How was the initial setup?

        The installation was…

        What is most valuable?

        All the features are valuable.

        How has it helped my organization?

        Not applicable.

        What needs improvement?

        Administration, agent stability, and health.

        For how long have I used the solution?

        I've used this solution for three years.

        What do I think about the stability of the solution?

        The client agent is not stable. I have to keep fixing it on four to five percent.

        What do I think about the scalability of the solution?

        There were no scalability issues.

        How are customer service and technical support?

        Technical support is average.

        Which solution did I use previously and why did I switch?

        We evaluated Sophos Endpoint Security and Control. We switched due to the scalability and feature set.

        How was the initial setup?

        The installation was straightforward.

        What's my experience with pricing, setup cost, and licensing?

        I don't have any idea about pricing and licensing, as they are related to another functional role.

        Which other solutions did I evaluate?

        We evaluated McAfee.

        What other advice do I have?

        it's up to them what they want to go for and what is the objective and scope they have.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user635907
        Consultant
        Vendor
        ​I've used the solution for 15 years

        What is most valuable?

        Detection in real time, because it's really good.

        What needs improvement?

        Machine Learning Reports Linux updates

        For how long have I used the solution?

        I've used the solution for 15 years.

        What do I think about the stability of the solution?

        No.

        What do I think about the scalability of the solution?

        No.

        How is customer service and technical support?

        Excellent.

        How was the initial setup?

        Straightforward.

        What's my experience with pricing, setup cost, and licensing?

        Not applicable.

        Which other solutions did I evaluate?

        Yes, Kaspersky Enterprise.

        What other advice do I have?

        Implementation and configuration with cloud services.

        What is most valuable?

        Detection in real time, because it's really good.

        What needs improvement?

        • Machine Learning
        • Reports
        • Linux updates

        For how long have I used the solution?

        I've used the solution for 15 years.

        What do I think about the stability of the solution?

        No.

        What do I think about the scalability of the solution?

        No.

        How is customer service and technical support?

        Excellent.

        How was the initial setup?

        Straightforward.

        What's my experience with pricing, setup cost, and licensing?

        Not applicable.

        Which other solutions did I evaluate?

        What other advice do I have?

        Implementation and configuration with cloud services.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user701514
        Responsable de Infraestructura at a tech services company with 201-500 employees
        Consultant
        Useful against the day-to-day viruses and security threats

        What is most valuable?

        Confidence and stability are the most valuable features. For years, it has been top in this area.

        How has it helped my organization?

        It has been very useful against the day-to-day viruses and security threats.

        What needs improvement?

        The custom reporting and real-time monitoring (the customizable dashboard) need improvement.

        For how long have I used the solution?

        I have used this solution for more than 10 years.

        What do I think about the stability of the solution?

        We have experienced a few stability issues in 10 years.

        What do I think about the scalability of the solution?

        There were no scalability issues. I work in medium-sized organizations.

        How are customer service and technical support?

        The few times that I contacted technical support, it was very good.

        Which solution did I use previously and why did I switch?

        I was using McAfee. Ten years ago, the central administration was a lot better than Symantec.

        How was the initial setup?

        The installation is really intuitive.

        What's my experience with pricing, setup cost, and licensing?

        Symantec is a little more expensive, but it works!

        What other advice do I have?

        Read the best practice guidelines so as to configure/tune up your environment nice and easy.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user693255
        Information Security Manager at a energy/utilities company with 201-500 employees
        Vendor
        It has excellent intrusion prevention features. It has an intuitive management GUI.

        What is most valuable?

        • Fast deployment, even for highly distributed companies with centralized IT management using a distributed architecture.
        • Intuitive management GUI and very easy to learn.
        • Excellent intrusion prevention features.

        How has it helped my organization?

        It has been a time saver for operational and reporting tasks related to key security controls.

        SEP provided visibility on threats and security incidents.

        What needs improvement?

        SEP could improve on virus detection, specially on Zero-Day threats.

        For how long have I used the solution?

        I have used this for five years.

        What do I think about the stability of the solution?

        We haven’t had stability issues. After finishing the product, customizing it worked as expected.

        What do I think about the scalability of the solution?

        We have had no scalability issues at all. Actually, it is far more scalable than other similar products.

        How are customer service and technical support?

        The technical support is acceptable.

        Which solution did I use previously and why did I switch?

        We didn’t have a previous solution.

        How was the initial setup?

        It was a very fast deployment using the client detection features and a transparent Active Directory integration.

        Which other solutions did I evaluate?

        We evaluated Trend Micro and Kaspersky.

        What other advice do I have?

        I would advice choosing this product because it is very easy to deploy, has a performance host IPS and antivirus engine, and it provides a key source for security metrics.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        ITCS user
        Senior Security Administrator at a tech services company with 10,001+ employees
        Consultant
        I like the intrusion prevention and sonar features. The deployment mechanism needs work.

        Pros and Cons

        • "I like the intrusion prevention and Sonar features."
        • "Multi-domain policy options for exceptions and global blocks."

        What is most valuable?

        I like the intrusion prevention and Sonar features. The features have always helped strengthen our client’s proactive protection shield. The detection rate is good. False positives are less, which makes it a "perfect zero-day vulnerability encounter."

        How has it helped my organization?

        As a service-centric company, we have advised Symantec endpoint solution to various clients. They have been satisfied with the quality Symantec offers. It is easy on maintenance, has brilliant support. What else would a business need? It has helped to protect the endpoint infra in an efficient manner.

        What needs improvement?

        As an Endpoint Security Expert, I have worked on multiple anti-virus solutions of different vendors. They are turning the table in market. There are many ways in which I see Symantec overshadowing the same in near future.

        The deployment mechanism needs work. There are various vendors who have been coming up with endpoint agents as small as size of a delta definition.
        There are various options and tweaking which can help save the administrators a lot of effort, such as:

        • Multi-domain policy options for exceptions and global blocks
        • Deploying intelligent updates remotely
        • Deleting AV cache remotely
        • More versatile dashboard with more custom add-ons to monitor infra.

        I see Symantec as being late in releasing certified definitions for the same day while other vendors are lightning fast. I would like to see a GUP monitoring tool being supported.

        For how long have I used the solution?

        We have been using this solution for six years.

        What do I think about the stability of the solution?

        The Symantec agent is bulky in comparison to various vendors. It creates stability issues. We need a supported utility to wipe clear Symantec for a fresh installation during troubleshooting.

        How are customer service and technical support?

        Symantec Customer support is very good. Indeed, it is one of the best so far. The KB articles are good and helpful.

        Which solution did I use previously and why did I switch?

        We have worked with Sophos, McAfee, and F-Secure. All have pros and cons. The console management and policy options are pretty sorted in Symantec, so it always has a upper hand over other products.

        How was the initial setup?

        I find other vendors' console options pretty good. Remotely evoking agent and real time results were good. Symantec’s command status is holding it back from a swift administration.

        What about the implementation team?

        We implemented it ourselves. I have already mentioned that we do need real time results on the console and a better deployment mechanism. We have to work with custom scripts for the removal of third-party software which makes it bit tricky.

        What's my experience with pricing, setup cost, and licensing?

        I never dealt in purchases, so I have no input.

        What other advice do I have?

        Go for it. Symantec is a promising vendor and indeed a market leader in various technologies.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user676353
        Systems Project Manager at a retailer with 1,001-5,000 employees
        Vendor
        Uses both SONAR and IPS to help protect the system.

        Pros and Cons

        • "No maintenance is required after a successful installation phase."
        • "The management of the server is a bit complex."

        What is most valuable?

        • It is stable
        • No maintenance is required after a successful installation phase
        • It is more than a classic Anti-virus solution: both SONAR and IPS help to protect the system
        • The application and device policies are great features to help administration

        How has it helped my organization?

        After the initial setup, you don’t have to worry about the AV clients. It simply works.

        What needs improvement?

        The management of the server is a bit complex. It takes time get used to it. When upgrading the software for clients, you have to link the upgrade package to every sub-folder, and there is no inheritance.

        For how long have I used the solution?

        We have used this solution for three years.

        What do I think about the stability of the solution?

        I did not encounter any issues with stability.

        What do I think about the scalability of the solution?

        I did not encounter any issues with scalability.

        How are customer service and technical support?

        We needed help for one or two issues and the support team was good.

        Which solution did I use previously and why did I switch?

        We used another product and we switched to SEP because of the costs.

        How was the initial setup?

        The initial setup was straightforward. The ability of the package to uninstall the old AV was a big plus in my case.

        What's my experience with pricing, setup cost, and licensing?

        I’d say SEP deserves the money.

        Which other solutions did I evaluate?

        We did not evaluable other options. Anti-virus is not something you can test in 3-4 days. The pros and cons take time to show up.

        What other advice do I have?

        Before installation, take your time to plan how you will manage your environment. If you already have another AV, please first check if SEP can auto-uninstall the old AV.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Aimee White
        Info Sec Consultant at Size 41 Digital
        Real User
        Top 5Leaderboard
        Problem free and effective AV
        It is unacceptable for an organisation to be without some form of Anti-virus protection. Symantec Endpoint Protection was a product we picked because we were coming off of Sophos as the charity discount expired. Charities tend to shop around for AV yearly to take advantage of discounts to standard pricing.Whilst this means install costs (time and/or money) it means we get to experience a lot of products and vendors. Now, that is a good and bad thing. We had some teething problems on install. It wasn't the product at fault per se but the IT Company who installed a 2011 version instead of the current 2013 version. This resulted in multiple BSOD for our W7 users. I used Symantec support and logged an online ticket. Literally, within 10mins I had a call from a Symantec support engineer. I…

        It is unacceptable for an organisation to be without some form of Anti-virus protection. Symantec Endpoint Protection was a product we picked because we were coming off of Sophos as the charity discount expired. Charities tend to shop around for AV yearly to take advantage of discounts to standard pricing.Whilst this means install costs (time and/or money) it means we get to experience a lot of products and vendors. Now, that is a good and bad thing.

        We had some teething problems on install. It wasn't the product at fault per se but the IT Company who installed a 2011 version instead of the current 2013 version. This resulted in multiple BSOD for our W7 users. I used Symantec support and logged an online ticket. Literally, within 10mins I had a call from a Symantec support engineer. I supplied the log files. 20mins later I had a suggested fix - which was an install of the correct version. I then had another couple of calls over the next week to check that the problem was corrected. Yes, our fault but it did highlight the level of support Symantec give you. This is a small thing to watch out for. 

        My issue with AVs is they can be like running a marathon in treacle - slow and unpleasant. Symantec didn't have that problem. It was inoffensive, with minimal pop-ups and scans that didn't slow down machines running W7, dual core and 3GB RAM. There aren't the best user machines in the world but they had no problem handling the installed AV.

        The management console on the server kept track of any recurring issues and e-mailed reports to me. It also highlighted an infection on someone's machine in real time. This allowed me to get to the user and pop them on a laptop whilst we scrubbed the virus. The graphical reports were handy to provide proof of any KPIs for my monthly reporting process.

        Endpoint protection is more than just AV. It features Symantec Insight and SONAR. They basically deal with zero day threats - okay, it simply won't catch everything but I've yet to find an AV that will. It's performed just fine. We had the odd catch and then it bubbled under the surface, tirelessly checking our systems for bad stuff. This is a great way of reducing reputational risk to your organisation.

        Symantec Endpoint Protection

        Browser protection did prevent some users visiting scam sites or those genuinely deemed to be distributing malware (that we then blocked using OpenDNS).

        Updates were pushed via GUP (group update provider) and any machines that, for whatever reason, were not included, ended up on my report.

        Our W7 machines, Servers and the Macs were able to be protected. Yes, this is common these days but it's worth a mention. It also handled our VMs well - some of them using quite ancient software.

        On the whole it did exactly what it was meant to do - protected the servers and end users seamlessly and gave us access to reporting that meant showing we'd hit KPIs was easy.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        ITCS user
        Information Security Senior Engineer at a tech vendor with 10,001+ employees
        Vendor
        It's made the work environment more secure, and reduced the number of malicious malware attacks.

        What is most valuable?

        • Server management
        • Deployment
        • Updates

        How has it helped my organization?

        It's made the work environment more secure, and reduced the number of malicious malware attacks.

        What needs improvement?

        Interaction with the product admin needs work. If Symantec could add a new feature which would allow the user to be nice every time the new definitions are/are not in place. Also, for machines which have connectivity problems and cannot download the new definitions for several days, I would suggest that they include them int one report and alert the system admin about them.

        For how long have I used the solution?

        I've used it for four years.

        What was my experience with deployment of the solution?

        There were no issues with the deployment.

        What do I think about the stability of the solution?

        There were issues, and they should ensure that the product updates automatically, especially in the DMZ.

        What do I think about the scalability of the solution?

        There were no issues with the scalability.

        How are customer service and technical support?

        Customer Service:

        8/10

        Technical Support:

        6/10

        Which solution did I use previously and why did I switch?

        It replaced System Center Endpoint Protection. I don't know why this was chosen, it was a corporate decision.

        How was the initial setup?

        The initial set-up was clear, there were no issues.

        What about the implementation team?

        We implemented it in-house.

        What was our ROI?

        We have better product management.

        What's my experience with pricing, setup cost, and licensing?

        I am unaware of pricing.

        Which other solutions did I evaluate?

        When I joined my office, they were already using this product.

        What other advice do I have?

        Ensure the connectivity between the server/agents.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user8664
        Engineer at a healthcare company with 10,001+ employees
        Vendor
        Symantec Endpoint Protection and VDI
        A few months ago we started getting storage latency alarms coming from vCenter. This would happen every day around 6am, and as we scaled our production environment this became worse and worse. I think the record latency was 19,000ms (no joke…. 19 seconds of storage latency). Now one would immediately think, “Well that’s what you get for using scheduled scanning”…. Hold your horses partner, this has nothing to do with scanning. We soon learned that SEPM was pushing virus definition updates to our linked clones all at the same time. Obviously, the disk could not keep up with the demand. Many could argue that we should be looking at vShield with TrendMicro. However, when you’re part of an organization with 70,000+ endpoints (non-VDI), changing your antivirus vendor is not a decision you…

        A few months ago we started getting storage latency alarms coming from vCenter. This would happen every day around 6am, and as we scaled our production environment this became worse and worse. I think the record latency was 19,000ms (no joke…. 19 seconds of storage latency). Now one would immediately think, “Well that’s what you get for using scheduled scanning”…. Hold your horses partner, this has nothing to do with scanning.

        We soon learned that SEPM was pushing virus definition updates to our linked clones all at the same time. Obviously, the disk could not keep up with the demand. Many could argue that we should be looking at vShield with TrendMicro. However, when you’re part of an organization with 70,000+ endpoints (non-VDI), changing your antivirus vendor is not a decision you should take lightly. We took the position of, “Hey, Symantec is an industry leader in endpoint protection, they ‘have’ to have a solution!”.

        They are “getting there”… Last March, they officially announced that Symantec Endpoint Protection adds vShield Integration & Increases Security Effectiveness. However, this does nothing for your environment in regards to virus definition updates. As a matter of fact, as far as I can tell, the only thing this version does is offload your active scanning from the VM. What about organizations that do not use active scanning, rather use real-time scanning?

        If you’re rolling out VDI and you’re seeing extra storage demand due to definition updates, here’s a solution that I believe works well.

        1. On your parent image, clean off the client identifiers by running ClientSideClonePrep.exe
        2. Exclude your base image from scanning by executing “vietool.exe c: –generate”
        3. In conjunction with running vietool.exe, you need to have the “Enable Virtual Image Exception for Auto-Protect” and “Enable Virtual Image Exception for Administrator-Defined Scans” enabled on the SEPM server (see image 1).
        4. You should consider placing your linked clones into a different collection on the SEPM console and change the randomization interval. An interval that seems to work well in VDI is 12 hours (see image 2). This setting of course is something that you need to adjust for your environment. Smaller environments may be able to get away with six hours. I personally think that it’s best to be safe and keep this setting at 12 hours.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user1020
        Head of Data Center at a university with 1,001-5,000 employees
        Vendor
        Symantec Anti-virus is a good AV solution. However, just make sure your computer has ample memory as it tends to consume more resources compared to other AV products out there.

        Valuable Features:

        Symantec Antivirus is a good anti-virus software. It has a very good scanning engine and it's user interface really looks awesome. Their live support is also very professional. There was this one time that I had an issue after an upgrade, and their tech support representative successfully resolved the issue through remote troubleshooting.Renewing subscriptions is also a breeze online or via a purchased upgrade subscription from a local shop in our city. The software came pre-installed on a laptop I bought for my dad, and installing a new key after purchasing an upgrade from a local store was just a breeze. Compared to other products like Microsoft Forefront or Kaspersky Anti-virus, Symantec Anti-virus has the better user-interface. You get a dashboard with a lot of information.

        Room for Improvement:

        One problem that I have with any Symantec product is the heavy consumption on resources. Though they claim that they have made inroads on this issue, their newest products still suffer from the same flaw.The problem lies in the very awesome-looking dashboard interface of the management application. There is too much information which can overwhelm basic users. As an advanced user, it simply has too much information which I could not use anyway. There are some widgets that are technically useless and just contributes to the already huge resource use of the application. Microsoft Forefront and Kaspersky Anti-virus has simpler but very usable management interfaces.I would less likely recommend this product to users who only have average RAM and CPU power. It will just eat your computer's resources and there are other products out there that can do the same job and has a less cluttered management interface.

        Other Advice:

        If you are a fan though of Norton before (I am) and would like to get it's latest incarnation, then this product is for loyal followers like you. Just make sure that your system can handle the extra resources required for this application.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user2721
        IT Administrator at a tech services company with 51-200 employees
        Consultant
        Symantec Endpoint Protection is the most popular, easy to use and high performance security software.

        Valuable Features:

        ・ Symantec Endpoint Protection provides state-of-the-art defense against all types of attacks and seamlessly integrates the essential antivirus security tools needed into a single, high performance agent with a single management console. • Symantec Endpoint Protection offers the following features: anti-virus, anti-spyware, firewall, intrusion prevention system, application control, device control, and proactive threat scanning. • As an optional feature, the Symantec Endpoint Protection Manager can be integrated with the Active Directory. The Symantec Endpoint Protection Manager can import the organizational unit and the account data and synchronize that data with the Active Directory automatically.

        Room for Improvement:

        ・ Windows only. Remote management requires IE. Client messages can be confusing. Learning how to configure can take time. ・ Some of the messages that clients receive are not easy to understand. Instead of saying that spy/virus ware is blocked, the client receives a confusing message about HTTP common name traffic detection. ・ During scans and attacks it slower downs the system, making it very difficult to work.

        Other Advice:

        This is the most comprehensive centrally managed endpoint security solution for businesses. It includes a host-based intrusion protection system (HIPS), device control, anti-malware, a network IPS, and a software firewall. Client policy is almost infinitely tweak-able from a central console—practical for large enterprises but a bit of overkill for the average small business.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user2628
        Network Engineer at a university with 51-200 employees
        Vendor
        Symantec EndPoint - Provides Great Level Of Security

        Valuable Features:

        Symantec EndPoint Protection is a package of protection against different types of threats and vulnerabilities. It contains anti spyware and antivirus programs for Window and Linux. Complete solution for client server architecture. It provides great security for network threats.

        Room for Improvement:

        It consumes high resources and sometimes slows down the processing. It takes too much time to complete a scan. It does not fix all types of Viruses and Trojans.

        Other Advice:

        It is a powerful antivirus of both physical and virtual environments. It is one of the best antivirus packages.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user1266
        Network Manager at a local government with 51-200 employees
        Vendor
        Horrible antivirus. Slows down clients. Management console isn't very useful.

        Valuable Features:

        I have used Symantec Endpoint Protection for 5 years. The guy who's job I replaced bought a 5 year contract. The management console is mostly useful. It shows monitoring and conditions of computers. Mostly eye candy.

        Room for Improvement:

        Doesn't protect against viruses. I have spent a lot of time cleaning up computers from malware and viruses using other tools. I usually use Avira, Malwarebytes, and Combofix to fix issues SEP couldn't detect. It usually detected 5/10 viruses. The management console wasn't very powerful. Sometimes I would have to manually update computers because SEP would error out. SEP is mostly a virus in itself. It's detection engine uses so much processor and RAM, it's faster to uninstall it than use it as anti-virus.

        Other Advice:

        Use this if you need to keep yourself busy by running around fixing viruses. Right now I am using a combination of Immunet and Vipre antivirus. Much cheaper and easier to use.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
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