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Information Technology at a non-profit with 201-500 employees
Real User
Utilizes the less reliable signature-based detection and has no local support in Hong Kong, but the alerting is helpful
Pros and Cons
    • "There is no local support for Symantec products in Hong Kong."

    What is our primary use case?

    We use this product for threat detection.

    How has it helped my organization?

    This solution is just another antivirus. Whether it actually works, nobody knows. If it finds something then it's great but if it misses something then we just don't know about it.

    What is most valuable?

    If this product detects a threat then it will provide an alert.

    What needs improvement?

    This product uses a signature-based detection system, which is something that we want to move away from. The current buzz is about next-generation antivirus, which is user-behavior-based protection rather than signature-based. Behavior-based detection relies on patterns of behavior to search for suspicious activity.

    The problem with a signature-based solution is that if the signature is in the file then it catches the threat. If it's not there, then it doesn't. These days, when a virus infects the system, it doesn't advertise the fact. The only way you figure it out is if something malicious happens, such as ransomware. With a behavior-based detection system, you can identify a threat before it does something malicious.

    There is no local support for Symantec products in Hong Kong.

    For how long have I used the solution?

    I have been working with Symantec End-User Endpoint Security since I joined the organization, which is less than a year. The company has been using it for longer.

    What do I think about the stability of the solution?

    The stability is fine.

    What do I think about the scalability of the solution?

    We don't have much concern about scalability because we don't expand a lot. It isn't something that we considered or looked into.

    We have 30 users in the company.

    How are customer service and support?

    We wanted to reach technical support but it was a very complicated process. There is no local Broadcom support in Hong Kong.

    The whole process needs to be improved. You have to log in, put in some verification information that includes a lot of credentials. Then, they want you to upload your license information before you can log a ticket. Overall, it's not a nice process.

    It takes a really long time to get support and when you're waiting for something to be fixed, it's not like you have all of the time in the world.

    I would rate the technical support a one out of ten.

    How was the initial setup?

    The implementation and deployment were completed before I joined the company. For maintenance, one person working from time to time is enough. Usually, there is not much to do.

    What's my experience with pricing, setup cost, and licensing?

    This is not the cheapest product and I know others that are most cost-effective, although it is difficult to compare because it depends on the features.

    Which other solutions did I evaluate?

    We are currently looking for other products that we can replace Symantec with. Within the next nine months, we will have evaluated several products and selected one that is more suitable.

    We are switching because Symantec has been sold to Broadcom, and Broadcom no longer has an office in Hong Kong. We want to have a product that has local support available.

    One of the reasons that we are changing products is because we want behavior-based detection instead of something that is signature-based. Symantec has products that fit these requirements but we won't be considering them because of the support issues. We won't be looking any further into Symantec products and don't plan on comparing any of the features that they have.

    What other advice do I have?

    My advice for anybody who is looking to implement the Symantec product is to ensure that they have support available. They should check to make sure that there is somebody contactable in case of a problem.

    For what we are paying for, which is a signature-based antivirus, the product is fine. In the future, Symantec needs to continue moving with the trend in the rest of the antivirus or anti-malware world. They need behavior-based detection, sandboxing, user-based, and other advanced features. Signature-based detection will always be there because it's fast. However, it needs other features to detect more advanced threats.

    I would rate this solution a five out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Operations Manager at Telescope Digital
    Real User
    Runs on different platforms, allows you to automate things when using it with AD, but needs better setup, updates, and ransomware protection
    Pros and Cons
    • "I like the additional features that come with it. The firewall feature and the encryption feature that they throw in are good as well. Another thing that I like about Symantec is that it runs on different platforms, not just on Windows."
    • "Symantec isn't good in terms of updating customers about updates. You'd normally have to search it out. Sometimes, the update process for the administration and management console can be a bit intimidating, and it can be quite inconvenient to get the updates. That's because when you have to do the update, you have to update the management console, and then you need to update the clients. Their application that's installed on desktops and servers needs to go hand in hand with the management console. Sometimes, it's a bit unwieldy to see that process through."

    What is our primary use case?

    We use it for endpoint protection for desktops and server computers.

    What is most valuable?

    Some of the administrative features are very good. I like the way it allows you to automate things when you're using it with Active Directory. 

    I like the additional features that come with it. The firewall feature and the encryption feature that they throw in are good as well. Another thing that I like about Symantec is that it runs on different platforms, not just on Windows.

    What needs improvement?

    Getting it up and running can be a bit overcomplicated. 

    Symantec isn't good in terms of updating customers about updates. You'd normally have to search it out. Sometimes, the update process for the administration and management console can be a bit intimidating, and it can be quite inconvenient to get the updates. That's because when you have to do the update, you have to update the management console, and then you need to update the clients. Their application that's installed on desktops and servers needs to go hand in hand with the management console. Sometimes, it's a bit unwieldy to see that process through. 

    The ransomware protection on Symantec doesn't match its competitors at the moment. Defender is doing a better job in terms of ransomware protection.

    Their support can be improved. It's difficult to know who to call, and their online knowledge base is quite difficult to navigate.

    For how long have I used the solution?

    I have been using this solution for about 14 years.

    What do I think about the stability of the solution?

    Its stability is excellent. It is very stable.

    What do I think about the scalability of the solution?

    It is very scalable. This is one of the things I like about it.

    How are customer service and support?

    Their support isn't always very easy. It is difficult to know who to call. 

    The online knowledge base is quite difficult to navigate because they seem to have so many products, and there are so many different versions of all of those products. It is hard to find an article that relates to the problem you are trying to solve.

    How was the initial setup?

    It could be a bit overcomplicated to get it up and running.

    Its updates are also not easy. We only have a small team. Usually, wherever I've worked, the IT team is pretty small and you don't normally have an engineer who is dedicated to Symantec. They do various other jobs, and they look at the application infrequently. So, when a major task comes along, because of the complexity, it is sometimes quite difficult for them to achieve what they need to do. It takes them a little while to do it because they have to re-learn the application and find the correct article in the knowledge base for the right version. The instructions can sometimes be quite complicated.

    What's my experience with pricing, setup cost, and licensing?

    I am not sure of the initial cost, but the yearly renewals are quite affordable, which is a good thing. The price seems to have come down in recent years, and with the alternatives that are out there, such as Microsoft Defender, it needs to maintain that affordability to make it attractive.

    What other advice do I have?

    It seems to be a fairly robust antivirus tool. It doesn't catch all viruses and protect you from everything, but it seems to protect you from a good number of variations of viruses and malware. It doesn't catch all malware, but it does catch quite a lot. Microsoft Defender is better at detecting malware at the moment. Microsoft Defender is doing a really good job in terms of matching and probably even beating Symantec in terms of malware and ransomware protection.

    A lot of people who are using Windows normally use Microsoft Defender, but I normally use Symantec on Windows Desktops. Symantec runs on different platforms. It is not just for Windows.

    I would rate it a seven out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Learn what your peers think about Symantec End-User Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    564,599 professionals have used our research since 2012.
    NoufalMohamed
    Technical Manager at Mignet Technologies
    Reseller
    Good device control, good features in the basic plan, and good price, but needs better performance and user-friendly dashboard
    Pros and Cons
    • "Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes."
    • "More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow. The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec."

    What is our primary use case?

    We are providing endpoint protection services. Our customers are very basic, and they usually enquire about endpoint protection, mainly antivirus. We try to explain to them about the threats and suggest that they go for endpoint security. We suggest this solution because it is a cloud-based solution, and they don't need to spare a VM for it. However, most of the time, they insist that nothing will happen to their system, and they just want to renew their endpoint protection system. They are usually not aware of ransomware or other threats.

    How has it helped my organization?

    I recently checked with a customer, and the feedback that we have got from this customer is that it is catching almost all pirated applications. They are very happy with it. The customer was using a few pirated applications, and it blocked all those applications. The IT person was able to convince them to go for genuine applications.

    What is most valuable?

    Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes. 

    What needs improvement?

    More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow. 

    The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec.

    For how long have I used the solution?

    I have been using this solution for just one year.

    What do I think about the stability of the solution?

    It is stable.

    How are customer service and technical support?

    Initially, our customer had a problem with SSO, and they contacted Symantec's technical support. They got immediate support, but the support that they received was not good.

    How was the initial setup?

    Initially, it was a bit complex, and we spent some time understanding it. Since then, it has been straightforward. We know where exactly everything is. We have become familiar with it.

    What about the implementation team?

    We usually set it up for our customers.

    What's my experience with pricing, setup cost, and licensing?

    It is cheap. It is especially cheaper than Malwarebytes, which is three times higher than this. It is also cheaper than Cisco. Its price is almost similar to Bitdefender, Gravity, and CloudZone. 

    What other advice do I have?

    Before recommending a solution, we check out the new features in each solution because we provide constant support. I would recommend this solution if a customer's requirements are basic. Similarly, if you are concerned about the price and looking for a safer option to secure your endpoints, you can go with Symantec.

    It lacks certain features that are there in other solutions. There are certain features that are available in Bitdefender, but they are not there in this solution. I'm also not sure how good is its anti-ransomware protection.

    I would rate Symantec End-User Endpoint Security a seven out of ten. As compared to other solutions, I don't find it to be a great solution, but our customers are very satisfied with it, and they would rate it at least an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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    Manager IS Security at a manufacturing company with 5,001-10,000 employees
    Real User
    Top 20
    Very stable and easy to manage but needs advanced threat protection
    Pros and Cons
    • "It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy."
    • "If the agent can be minimized so that it can work with in-memory concepts, that would be ideal. As of now, it is file-based, signature-based."

    What is our primary use case?

    We primarily use the product for all of our desktops and laptops; we use it for security purposes - for endpoint protection.

    What is most valuable?

    The solution is constantly getting updated with the latest definitions. 

    It's easy to get it across to all clients. The agent installation is very easy and the agent will talk to the server. 

    It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy.

    The solution scales quite well.

    The solution has proven itself to be very stable over the years.

    Technical support has been pretty good in general.

    What needs improvement?

    It would be great if the solution could match up with the competition's offerings - for example, making sure they are keeping up with, for example, CrowdStrike and other offerings.

    They need to ensure they are continuously keeping up with cybersecurity trends.

    If the next release contained advanced threat protection and EDR, et cetera, it would be really fantastic.

    If the agent can be minimized so that it can work with in-memory concepts, that would be ideal. As of now, it is file-based, signature-based. If they should come with an in-memory option, it should work at the random-access memory level also. 

    For how long have I used the solution?

    We've been using Symantec for the past two decades. It's been a long time. I have years of experience with the product.

    What do I think about the stability of the solution?

    The stability has been very good. We haven't had any issues in that respect. There are no bugs or glitches. It doesn't crash or freeze. Its performance is very reliable.

    What do I think about the scalability of the solution?

    The solution can scale if you need it to. If a company needs to expand it, it shouldn't be a problem to do so.

    I can't speak to how many of our users are currently on the product at this time.

    As of right now, we do not have plans to increase the usage within our organization.

    How are customer service and technical support?

    Technical support has been very good so far. We find them to be helpful and responsive. We're quite satisfied with the level of support we get.

    How was the initial setup?

    The initial setup is not overly complex. It is very simple and straightforward. A company shouldn't have any issues with the initial implementation.

    Which other solutions did I evaluate?

    We may switch to another solution and we are evaluating a variety of options currently. We have not come to a decision just yet. We simply want to see what else is on the market and how this product stands up to other solutions. We're mostly just curious to see what is happening in the space. We've looked at, for example, CrowdStrike, among others.

    What other advice do I have?

    We are a customer as well as an end-user. We don't have a professional or business relationship with the company.

    We only ever use the latest version of the solution. I'm not sure what version number we are on right now, however.

    I would rate the solution at a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Network Administrator at a financial services firm with 1,001-5,000 employees
    Real User
    Has a current antivirus database, and solution can be managed from a single server
    Pros and Cons
    • "One of the most valuable features is its antivirus database, which is current and updated daily. Another valuable feature is its capacity to be managed by a single server. The solution is managed by a secure server, so all the endpoints are managed from a central point."
    • "As for some features I would like to see, I'd like a retrospective action feature similar to Cisco Secure Endpoint's. Some antiviruses don't allow you to re-scan a product that was in the former scan—for example, if a file was classified as proper, but then for some reason the file was changed, we need an antivirus with retrospective capability. We need EPP and EDR products in a secured environment."

    What is our primary use case?

    Our primary use case of this product is endpoint security. We use it to secure our environment and endpoints—the basic purpose of antivirus products. 

    This solution is deployed on-premises. 

    What is most valuable?

    One of the most valuable features is its antivirus database, which is current and updated daily. Another valuable feature is its capacity to be managed by a single server. The solution is managed by a secure server, so all the endpoints are managed from a central point. 

    What needs improvement?

    For me, Symantec has been working fine. I'm not dealing with security inside the company, I'm just in the network part, so I can't think of any suggestions for improvement. 

    As for some features I would like to see, I'd like a retrospective action feature similar to Cisco Secure Endpoint's. Some antiviruses don't allow you to re-scan a product that was in the former scan—for example, if a file was classified as proper, but then for some reason the file was changed, we need an antivirus with retrospective capability. We need EPP and EDR products in a secured environment. 

    For how long have I used the solution?

    We have been using this product for more than 10 years. 

    What do I think about the stability of the solution?

    This product is stable. We've been using it for 10 years, and I can say that it has been stable. 

    Basically, once the product is installed on the server, there is no maintenance to do. Maybe there are some updates, moving from a lower to a higher version, but this is the main maintenance that people do. 

    What do I think about the scalability of the solution?

    This product is easy to scale. Normally, such a product isn't easy to scale nor to manage, but this solution is user-friendly and isn't complicated to manage. In my company, this product is deployed on all the workstations—more than 1,700 PCs.

    How are customer service and support?

    I'm not dealing with this product on the front line—it's managed by my colleagues on the security team—but I think Symantec's technical support is fine. If we ever have an issue, I think we raise a ticket to Symantec's support center, and they take care of us. 

    How was the initial setup?

    Deploying Symantec is easy—when you install it, you click "next," "next," "next," and then you update the antivirus. When you start, it's already directly in production. For me, the initial setup was not a big deal. We deployed this solution internally. 

    What about the implementation team?

    We implemented this solution through an in-house team. 

    Which other solutions did I evaluate?

    We are currently testing Cisco Secure Endpoint for endpoint protection, and we have been using it for one year. I prefer it because Cisco is one of the big network and security vendors, so when they sell a product, they're sure about the whole performance of the product. The product must have a good reputation because the brand itself says something. 

    What other advice do I have?

    I rate Symantec End User Endpoint Security an eight out of ten, and would recommend it to others. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    System Analyst at Abbey Mortgage Bank
    Real User
    Top 10
    Great auto-discovery capabilities with good overall security features and good stability
    Pros and Cons
    • "The solution offers very good security features and is comparable to Sophos."
    • "The monitoring capabilities could be further developed."

    What is our primary use case?

    We primarily use the solution for endpoint protection for the workstations. It's desktop protection, basically. 

    What is most valuable?

    The auto-discovery capabilities are great. 

    The solution offers very good security features and is comparable to Sophos. 

    The solution is quite stable. 

    What needs improvement?

    Sophos's ransomware protection gives you some kind of comparative advantage over Symantec. Symantec needs to be better in this regard.

    The monitoring capabilities could be further developed. For example, you get Sophos Central in Sophos. In Symantec, I don't know if there is an equivalent. You can actually manage and do deployment across the various geo-locations on every single point, however, Sophos is a cross-platform solution and Symantec is not. 

    Sophos Central gives me a one-stop-shop on one page that allows me to monitor all activities going on in my network. Symantec doesn't have that.

    The initial setup can be a bit complex.

    The scalability could be a bit easier.

    We're not too happy with the level of technical support we get.

    The pricing is okay, however, it could be more competitive.

    For how long have I used the solution?

    I've been using the solution for ten years at this point. It's been about a decade. We've used it for a long time. 

    What do I think about the stability of the solution?

    The solution is very stable. We have no complaints. There are no bugs or glitches and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    The scalability of the product is decent. I'd rate the ease of scalability at a seven or eight out of ten.

    How are customer service and technical support?

    The support hasn't been fantastic lately. It can be better. We're not very satisfied overall. They need to be more helpful and responsive. 

    Which solution did I use previously and why did I switch?

    I use Symantec, however, I also use Sophos. I use Sophos for endpoint protection for my server. I use Symantec for my email workstations, et cetera.

    How was the initial setup?

    For Symantec, it's sometimes a bit complex or difficult - especially when you're setting it up. It's not straightforward when you have to set it up, specifically from the server. On top of that, the administrative side is not a piece of cake. You have a lot of items you need to take care of. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is decent. It falls within an acceptable range. However, if the goal is to draw more clients, it could be a bit less expensive. 

    Which other solutions did I evaluate?

    If you do a comparison between Symantec and Sophos, then you can easily see the comparative advantages Sophos has over Symantec. Symantec should study it in order to gain an edge in the industry and to better understand the areas to improve on, and what additional features to add.

    What other advice do I have?

    I'd rate the product at an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Project Manager at a real estate/law firm with 10,001+ employees
    Real User
    Top 5
    A straightforwards setup with good pricing and good real-time updating capabilities
    Pros and Cons
    • "The pricing is pretty good."
    • "Technical support could be more responsive."

    What is our primary use case?

    We're primarily using this solution for our workstations.

    What is most valuable?

    The product is a good antivirus in terms of the fact that it can do real-time scanning and scheduling. We can plan scans for the weekend. We can also control it on the server for all the clients it manages. 

    The solution gets real-time updates of virus definition files from the internet. If there is any malware attack or something, then it can immediately download and apply it to the clients.

    The initial setup is straightforward.

    The pricing is pretty good. We don't find it too expensive to have in our organization.

    What needs improvement?

    We've had some issues with the performance. There have been some minor hiccups. Now it's better. Initially, it had some issues, not for all, but some of the systems only. We had applied a fix that was released in the 14.1 version. By 14.2 they fixed the issue. Ever since we applied 14.2, it's good.

    During the scanning time, it could be less intrusive for the users. Right now, it's not exactly working quietly in the background.

    Technical support could be more responsive.

    For how long have I used the solution?

    I've been using the solution for six years at this point. It's been a while since we began working with it.

    What do I think about the stability of the solution?

    While we've had issues with stability in the past, since version 14.2 it hasn't been a problem. We no longer have issues.

    What do I think about the scalability of the solution?

    The resources can be expanded with more load and all, however, I'm not sure how scalable it is in terms of expanding it.

    Internally, there are likely 800 users that use this product.

    How are customer service and technical support?

    We've dealt with technical support in the past. They are okay, however, they could be faster in their response time. We're not fully satisfied with their level of service.

    Which solution did I use previously and why did I switch?

    We didn't previously use a different solution.

    How was the initial setup?

    The initial setup is not too complex. It's pretty simple and straightforward. A company shouldn't have too much trouble with the implementation.

    The installation of the server would have taken few hours, however, on the client site we attracted an automated installation, so it deployed from the server and we can pose the agent to the server from the client.

    We had a manager and two consultants that handled the implementation.

    What about the implementation team?

    We had a consultant assist us with the client.

    What's my experience with pricing, setup cost, and licensing?

    We need licenses to use the product, however, the pricing is reasonable. It's not too expensive.

    What other advice do I have?

    I'd recommend the solution. I'd rate it at an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Phillip Evely
    Network Administrator at Cape Breton Regional Municipality
    Real User
    Top 5
    Offers good antivirus protection, but there's no way to track how infection get into the network
    Pros and Cons
    • "The antivirus and antimalware features are good."
    • "The platform itself can be improved as there's no way to track how infections get into the organization."

    What is our primary use case?

    We use it for endpoint protection at the desktop level.

    What is most valuable?

    The antivirus and antimalware features are good. Reporting is also pretty good.

    What needs improvement?

    The platform itself can be improved as there's no way to track how infections get into the organization. You're just notified if there is an instance. Still, there's no way to actually determine a workflow of how it actually came in, how it was executed, and how it was distributed within the enterprise if indeed it did migrate or propagate through.

    It would be really good if they had a proactive feature to isolate the node with the agent on the endpoint when it sees some type of erroneous behavior and knock it off the network. Then it can't probably get onto another node. You can usually do that with a policy setting.

    It'll also help if they give us more of an explanation of what the malware tries to do once it's on the network. For example, if it's trying to call home to a specific IP or domain. We can use that information to beef up the firewall rules.

    Case in point, we had an issue where we had a machine that was affected. It immediately tried to find other machines on that network segment with the same vulnerability to infect that particular node. There was no way to lock that node down immediately when you see something out of the ordinary.

    For how long have I used the solution?

    I have been using Symantec Endpoint Protection for about 13 years.

    What do I think about the stability of the solution?

    Stability has been fair. There have been some issues with the CPU utilization on some of the endpoints. A little bit of a resource hog, but we've been able to work through it for the most part.

    What do I think about the scalability of the solution?

    Symantec Endpoint Protection scaled very well. It's actually very easy to use.

    How was the initial setup?

    The initial setup was very straightforward. It probably took an afternoon or maybe a day to install and deploy. 

    What about the implementation team?

    I implemented Symantec Endpoint Protection by myself. 

    What's my experience with pricing, setup cost, and licensing?

    We usually go on a per-seat basis, and it's usually yearly. The prices fluctuate, but this year I think it was maybe around $12,000. If you're looking at the on-prem costs for the virtual server and the licensing for the server, that would be the only extra cost.

    What other advice do I have?

    Symantec Endpoint Protection is very straightforward to implement. The installation of the septum server on-prem is very straightforward, and you can push the radio to your endpoints almost instantly. 

    On a scale from one to ten, I would give Symantec Endpoint Protection a six.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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