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Sumo Logic OverviewUNIXBusinessApplication

Sumo Logic is the #17 ranked solution in our list of Log Management Software. It is most often compared to Datadog: Sumo Logic vs Datadog

What is Sumo Logic?
Sumo Logic simplifies how you collect and analyze machine data so that you can gain deep visibility across your full application and infrastructure stack. With the Sumo Logic service, you can accelerate modern application delivery, monitor and troubleshoot in real time and improve your security and compliance posture.
Buyer's Guide

Download the Log Management Buyer's Guide including reviews and more. Updated: October 2021

Sumo Logic Customers
Ooyala, Webjet, Akamai, Kaiser Permanente, Alaska Airlines, Hotel Tonight, Dollar Shave Club, Interactive Intelligence, Restoration Hardware, RingCentral, WD-40, Zillow, Sage Software, Tunein Radio, Lookout, Infor, Houzz, Estee Lauder, Brightcove, Actelion, Anki, Elance, Voxer, Cytobank, Medicom Health Interactive, Task Rabbit, Zscaler, Thred Up, Netskope, Tobi, Infoblox, Imperva, Okta, Medallia, RelateIQ, Bazaar Voice, Blurb, Guidewire, Apigee, Swipely, Progress Software, Card Spring, Ubiquiti Networks, Pager Duty, McGraw Hill, Acquia, Limelight Networks, Blucora, Scripps Networks Interactive, Orange, Medidata, 3 Share
Sumo Logic Video

Pricing Advice

What users are saying about Sumo Logic pricing:
  • "The pricing is good. It's not an issue for us."

Sumo Logic Reviews

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Pranesh Vittal
Associate Director - Database & DevOps at Medlife
Real User
Top 5
Good log aggregation, reliable technical support and offers lots of features

Pros and Cons

  • "The solution is quite stable."
  • "If you look at some of the other offerings right now that are available in the market, they do offer APM as well as the product they're offering. I believe Sumo Logic is not there yet. So that's something which I would love to see."

What is our primary use case?

We mainly use the solution to take advantage of the debugging logs and application logs, which are the production systems that we have. All of these are running these Sumo Logic agents. They keep communicating with the logs and are pushing to the Sumo Logic servers. Basically, we use it for our application debugging. 

We also push the balance of our logs to Sumo Logic. That is for our workarounds. It helps us to get to know the health of our application from the load balancer point of view. We pull for certain error messages within the logs, let's say, for example, exceptions, or errors, etc. We use certain patterns that we want to be highlighted for notification purposes. These are running continuously and whenever certain text patterns are found and are beyond a certain threshold, we get notified so that we can take some corrective actions.

What is most valuable?

There are a lot of things we like about this product. 

One is the log aggregation. It basically gives a list of matching patterns on most of the logs. When dealing with something like live error messages etc., you can group by similarities.  That way it is very easy to know where things are in real-time. It has helped us in terms of doing a top-down debugging. If, for example, you see a certain error message or an exception, then you double click to see where exactly it has affected the system. That way, at every stage you are able to go one level deeper until you find the root cause, through the logs or by other means. This is something which I find it really helpful. There are other ways within a window you can search as well. You can find out what happened one or two days before or one or two minutes before this message. It helps you follow a trail of events that will lead you to a particular state.

Users can also do a comparison with regard to the filing. Let's say, for example, you see a certain error come up today, and if you are interested in how was it yesterday or the day before, or maybe 17 days ago, you can take a look. This is one of the features that I found really helpful. 

The solution offers capture host metrics as well. Basically it could be the RAM utilization, CPU, or pretty much everything around the host, including the health of the host. That also comes in handy when we are debugging.

What needs improvement?

There isn't anything in particular that stands out that I would say is lacking or needs adjustments. For us, the solution offers everything we need.

If you look at some of the other offerings right now that are available in the market, they do offer APM as well as the product they're offering. I believe Sumo Logic is not there yet. So that's something which I would love to see. If Sumo could come up with the feature and then make it as a part of the offering that would be ideal.

The pricing could be more competitive. Sumo Logic bills based on the amount of data that you ingest into their platform. There are times that some of the data is not critical. You don't want to be charged at the same level for the extra data that isn't critical, but you will be.

For how long have I used the solution?

We recently started using the solution. We started originally sometime in October or November of 2019. It's been maybe eight to ten months since we began.

What do I think about the stability of the solution?

The solution is quite stable. 

We have had barely any occasions where we witnessed delays. This may have happened once or twice. That is, of course, over a period of months. We started evaluating them in October, but we signed to use them sometime in January. Since January we have been developing customers for them. In the past four or five months that we've been using the solution, only once or twice did we see some kind of a lag in the logs getting pushed. I believe that is an understandable and typical amount of time. If we have had to reach out to their support only two times in about five months, I don't think that's bad.

What do I think about the scalability of the solution?

We've never had any issues with developing scalability. Whatever that we were pushing, in terms of logs, they're all getting pushed and we haven't seen any scalability issues.

How are customer service and technical support?

We've had no issues whatsoever with the level of service we've been given.

Right now, their customer success team, their version of technical support, will check in to see how we're utilizing the tool. If there's anything we're stuck on they will manage it for us. Whenever we have too many logs, and if we are exceeding our quota, they will personally reach out and check-in. They are really engaged and want to know if things are working as expected or if there at any anomalies. Due to the fact they are so attentive, if they catch anything, they will reduce certain charges so they try to protect our average rates.

How was the initial setup?

The initial setup is very easy. 

In terms of the initial deployment, it's just a matter of installing the solution. It's sort-of similar to onboarding a server.

What about the implementation team?

We did get help from the pre-sales team from Sumo Logic, who was helping us with the initial onboarding and procedures. We also do have their support team available to us. They're called the Customer Success Team.  

They've given us a lot of insight into the tool and they call maybe once a month to check-in. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive in terms of usage. New users should be aware of that. However, for some that are worried about down-time on their applications, if you can't target, then it makes sense to invest money in a tool like this, and with Sumo especially,

What other advice do I have?

We're just a customer.

It's a good tool. It has helped us, and there's a whole lot of features included. 

For new businesses considering using the solution, if you are strictly or directly only looking towards the cost then it might not be justified, because stability is something which can't be measured, or rather it's not exactly tangible. You might say that, okay, one hour of downtime results in so much of a loss in the business, and if you're effectively making use of the tool for bringing up the systems really fast, potential damage will be zero.

I'd rate the solution eight out of ten.

To rate it at a perfect ten, maybe if they offered just a few more features I'd rate it higher. 

They would also get a higher rating if they offered differential pricing to focus on super-critical logs instead of all data in aggregate. On a need basis, whenever I do a query on them, I should be charged based on that. So some kind of a differential pricing model is something that I would expect out of this platform.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RB
Director Of Engineering at a tech services company with 51-200 employees
Real User
Top 10
Assists with data-driven decisions to reduce the time needed to investigate security and operational issues

Pros and Cons

  • "Sumo Logic is an easy solution to use. You can set it up very quickly, and it includes a lot of training videos."
  • "Sumo Logic needs to make sure integrating solutions are seamless."

What is our primary use case?

We've got it integrated into all of our production assets and our IT assets, like Okta and all the SaaS stuff that we need to manage our IT environment. It's plugged into pretty much everything.

Primarily, we use it for security alerting. We plug it into Amazon and it lets us know when people log into different accounts, change privileges, log into production, etc. We also have it integrated on the IT side too — we have it integrated into our SSO provider. We want to know if someone logs in too many times or how frequently they try to log in, whether they get locked out or not. It generates alerts. We're starting to roll it out in terms of forensics on our audit logs.

Company-wide, if it is part of our certification process, if we buy a SaaS service, it has to integrate with a SIM — it has to provide audit logs. There are a couple of other criteria that we have: it's got to have a split SSO, it has to have a supported SIM, and it's got to support audit logs. All the read-only audit logs get dumped into Sumo Logic as well, and the security team monitors all of that.

Our DevSecOps team mainly uses this solution.

How has it helped my organization?

Sumo Logic has absolutely improved our organization — 100%.  Sumo Logic is a great tool, it's absolutely necessary. I like Sumo Logic because it always works. It's so easy to use. It's got all the capabilities we need right now.

What is most valuable?

What I like most is the ability to create custom alerts.

They have a really, really rich query language. I don't know the name of the product offering. I'm sure they have a specific name in the solution, but basically being able to pull all that data in, and be able to build queries in a query language and map that to actions; whether that's alerting or triggering events. And that's really where our SecOps team spends most of their time — trying to look at the forensics, look at the information, and map it to some meaningful event. And they just build all these different queries that map to those events or alerts.

For how long have I used the solution?

I have been using Sumo Logic for a year and a half at my current company, and I've used it previously at another company as well.

What do I think about the stability of the solution?

Stability-wise, It's great. We never experienced any bugs or glitches.

What do I think about the scalability of the solution?

We have no issues scalability-wise. We've never had any issues with the capacity, even at my previous company, they were able to handle it. 

How are customer service and technical support?

I personally haven't contacted tech support, but I know at my previous company, we found them very responsive — they were solid. Although, there's always room for improvement. Overall, I would give their tech support a rating of nine out of ten.

Which solution did I use previously and why did I switch?

At my current company, we started with Sumo Logic. That was just because when we started, multiple people had different experiences with different tools and this one came out on top. We also used Splunk for a while.

We started with Splunk — this is back at my previous company in like 2014, 2015 — but they priced themselves out. Plus, Sumo Logic seemed to have a better price-to-functionality ratio.

When Splunk switched their model and went after large enterprises, they left a lot of startups in the lurch. They just left us holding the bag and said, "See ya", and went off and started going after large enterprises.

How was the initial setup?

The initial setup was very straightforward. Setting up all the integrations was trivial.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. It's not an issue for us. I just haven't taken a look at the pricing model in detail. I don't know how that grows, exactly. It's more of a volume thing I think. But right now, it's doing everything we need, and it is not a point of pain in terms of pricing or reliability. There are other solutions that are far worse. So it's doing great. That's all I really could say.

What other advice do I have?

Sumo Logic is an easy solution to use. You can set it up very quickly, and it includes a lot of training videos. It's just an all-around, easy solution to use. I would be shocked if it doesn't meet your needs.

They just need to keep the pricing model right and ensure that the integrations are seamless. Sumo Logic needs to make sure integrating solutions are seamless. As a startup, we're looking to scale our team with tools that are really easy to use, that scale as well — tools like Sumo Logic, where one person can manage a ton. We probably have 20,000 assets in the cloud, and probably 60 assets in corporate IT, and they're all pumping everything to Sumo logic. Then from one place, you can start analyzing just about anything. That's really important to us.

Overall, on a scale from one to ten, I would give Sumo Logic a rating of nine. If they added more integration, I would give them a rating of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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