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Studio Creatio OverviewUNIXBusinessApplication

Studio Creatio is #9 ranked solution in BPM Software, #10 ranked solution in top Low-Code Development Platforms, and #12 ranked solution in top Rapid Application Development Software. PeerSpot users give Studio Creatio an average rating of 8 out of 10. Studio Creatio is most commonly compared to Oracle Visual Builder Cloud Service: Studio Creatio vs Oracle Visual Builder Cloud Service. The top industry researching this solution are professionals from a computer software company, accounting for 38% of all views.
What is Studio Creatio?

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Buyer's Guide

Download the Business Process Management (BPM) Buyer's Guide including reviews and more. Updated: January 2022

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What users are saying about Studio Creatio pricing:
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Studio Creatio Reviews

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Julio Falcón
Product Manager at Nodos Consultores
Real User
Top 5Leaderboard
An easy-to-use BPM and low-code platform with proactive technical support
Pros and Cons
  • "The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."
  • "I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."

What is our primary use case?

We use it for all customer stories. We usually use it for our sales processes and marketing campaigns.

How has it helped my organization?

We have integrated it with Beesender, which is a Creatio marketplace application to integrate with social networks. It enables chats for contacting the customers by using any social network they prefer. It can also integrate an automated bot to specific procedures, such as registering for an event.

What is most valuable?

The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use.

In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication.

What needs improvement?

I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve.

For how long have I used the solution?

I have been using this solution since 2015/16. But I had my first relation with Creatio, Bpm'online on those days, in 2011, when the solution was Client/Server, I work in a couple of projects in this year, one of them integrating with SAP/ERP.

What do I think about the stability of the solution?

In general, it is very stable. However, sometimes, we have some issues with communication performance, which is bad, but due to our Internet. It could be because we are in Chile, and Creatio is on some Amazon site in the United States. It is not a common issue.

What do I think about the scalability of the solution?

It is very scalable. Our clients are medium and large companies in the Chilean market. The Chilean market is not the same as the United State market. A medium company in Chile has 20 to 30 Creatio users. A large company has 100 or 200 users. 

We are always working to include more users for our customers by bringing in new functionalities or delivering some specific implementations. For example, for customers working with properties, we start with sales processes, and they, later on, include legal users because they need to approve or review the contracts and so on. In this way, we get more users on Creatio for customers.

How are customer service and technical support?

I am very happy with their support. They are very proactive, and their academy and documentation are also very good.

Sometimes we have some problems because I have no certified developer at this time, and it can get difficult to take the support of development because we have no one certified.

How was the initial setup?

It is very easy because I have been working with Creatio for many years. For me, it is not difficult to implement. It is very transparent and easy to implement. The deployment took less than three months.

What other advice do I have?

We recommend this solution to all our customers because of its functionalities and potential. It is not just for solving some CRM issues. You can also develop whatever you want by using the framework of Creatio. All companies need to develop some specific applications based on the needs of their business, and with Creatio, they can very easily integrate these implementations with their back-office products. I developed some specific applications for some customers by using this solution. It is a very good solution for every customer. 

I would rate Studio Creatio a nine out of ten. Creatio is continuously improving the code and delivering new functionalities. I am very happy with all the functionalities of Creatio.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Integration Partner
ITCS user
Acquisitions Leader at a healthcare company with 10,001+ employees
Real User
Top 5Leaderboard
Simple and intuitive, easy to setup, the support is responsive
Pros and Cons
  • "It is a low-code platform, that is very intuitive."
  • "It does not have the ability to run one single large process."

What is our primary use case?

We had an issue with non-structured business processes. We were trying to apply business rules and processes. We are using Studio Creatio to help us apply our business processes and rules.

How has it helped my organization?

This product enables  users to structure its business and completely automate. It is a very easy to use low code platform and helps fast usage of multiple process elements such as user pages, tasks, predefined emails, decision tasks. Process editor is simple and intuitive tool and provides flexibility to customize. This software is adequate for process automation, follow up with business operations, storing data along with data quality control. In addition, it comes with a tool for creating the overall summary. This software can be used as a stand alone solution for development since it has all the tools in one place.

What is most valuable?

This solution allows you to do everything step-by-step and it guides you through the entire process.

It is a low-code platform, that is very intuitive.

It has very defined tasks and has decision-based rules.

Studio Creatio is simple and intuitive.

What needs improvement?

It does not have the ability to run one single large process. When you run very large processes, it runs into some problems. We found a way around it by breaking it up into smaller processes. 

They have limits on the number of characters allowed to run processes. You have to come with a workaround, by segregating it.

If they could make the screenshots of the steps a bit easier and more intuitive on the back-end for the administrators, similar to the way it is created for the users, and like the rest of the tool.

For how long have I used the solution?

I have been using Studio Creatio for 18 months.

We are using the updated version. We had an update four months ago.

What do I think about the stability of the solution?

Studio Creatio is highly stable.

What do I think about the scalability of the solution?

This is a scalable solution.

You can run multiple processes at the same time and scalability is not an issue.

We have 80 people using this solution in our organization at the moment. We have plans to increase usage in the next year.

There is a wide range of roles across the organization; we have process specialist, we have some coders, analysts, and more.

How are customer service and technical support?

Luckily, we have not had to contact technical support. In the beginning, when we were uncertain and required some clarification, they were highly-responsive.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

The initial setup was very simple and straightforward. 

The tool itself is very intuitive. 

Once you follow the steps on the screen, you are able to get into it very quickly.

We have one and a half dozen people to maintain this solution.

Which other solutions did I evaluate?

It wasn't necessary to evaluate other options.

What other advice do I have?

I would rate Studio Creatio a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Creatio, Camunda, Bizagi and others in Business Process Management (BPM). Updated: January 2022.
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Julio Falcón
Product Manager at Nodos Consultores
Real User
Top 5Leaderboard
A complete solution with great support, good stability, and easy setup
Pros and Cons
  • "Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
  • "They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."

What is most valuable?

Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time.

Their support is great. They are very good, and they know the solution very well. Their response time is also great.

What needs improvement?

They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. 

Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

In Chile, we are working with customers who have around 60 or 70 users.

How are customer service and technical support?

Their technical support is great. They are very competent and very responsive. They know the solution very well. Their response time is also great. I love their support. 

How was the initial setup?

Its initial setup is very easy because Creatio solutions are complete. The companies just need to parametrize some data, such as company name and logos, and integrate the email and calendar. They have tutorials on how to implement Creatio. It is very easy to set up if you follow these tutorials. You can have a ready-to-use solution in a couple of weeks. If you need some specific customization, then it would need more time, but it is not very difficult because the resources that Creatio provides for this purpose are very useful.

What about the implementation team?

We are an integration partner of Creatio, and we deploy this solution for our customers according to their requirements. For deployment, we usually require two or three engineers from our side, and from the customer side, we need at least one project manager to assess the deliveries.

What other advice do I have?

I would rate Studio Creatio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Graduate Trainee at a computer software company with 51-200 employees
Real User
Top 5Leaderboard
High performance, automates most processes, and stable
Pros and Cons
  • "The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
  • "The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."

What is our primary use case?

Studio Creatio is a business automation platform and is very versatile. It can automate most of all the management process that you come across on a day-to-day basis in your corporation.

What is most valuable?

The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations.

What needs improvement?

The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

The platform might have a few loading issues from the cloud. However, it is a very stable solution in the sense that you do not get your data erased or any critical problem. You only might receive some delays.

What do I think about the scalability of the solution?

Studio Creatio is very scalable.

I have approximately 40 people using this solution in my organization.

How are customer service and technical support?

The support agents are friendly and they respond quickly. You email them the query and then they get back immediately or they keep you updated on the timelines.

How was the initial setup?

The solution does not need to be installed if you have the cloud instance, you enter a URL and you are ready to use the solution.

What about the implementation team?

We have a team of 15 that does the implementation and maintenance of the solutions.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution.

What other advice do I have?

I would recommend this solution to others if the use case fits. 

I rate Studio Creatio an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Founder at a tech services company with 51-200 employees
Real User
A simple and easy-to-configure solution at a bargain price

What is our primary use case?

My primary use case is for marketing sales and service.

What is most valuable?

The most valuable feature of this solution is its simplicity.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

The scalability is fine - you need to add some power within the server area and some memory, and you're done.

How was the initial setup?

The initial setup is straightforward and can be done within a couple of weeks, including the data import. You need three people to deploy - one on production, one on DevOps, and one who knows the software.

What's my experience with pricing, setup cost, and licensing?

This product is a bargain.

What other advice do I have?

What is our primary use case?

My primary use case is for marketing sales and service.

What is most valuable?

The most valuable feature of this solution is its simplicity.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

The scalability is fine - you need to add some power within the server area and some memory, and you're done.

How was the initial setup?

The initial setup is straightforward and can be done within a couple of weeks, including the data import. You need three people to deploy - one on production, one on DevOps, and one who knows the software.

What's my experience with pricing, setup cost, and licensing?

This product is a bargain.

What other advice do I have?

Whenever you need a new feature, you can build on top of your session. The product is very easy to configure, and we are very happy with it. When implementing, be sure of what you want to do with the product so that you can plan how to configure it properly. I would rate this product as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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