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Michael Hlavaty-LaPosa
Owner/President at TeamLogic IT of Oklahoma City
MSP
Top 20
Easy to manage, performs well, and the pricing is good

Pros and Cons

  • "The cloud-based interface makes it easy to manage."
  • "The weakest point is the technical support because they are difficult to get into contact with."

What is our primary use case?

We are a managed service provider and the primary firewall that we sell and maintain is Sophos XG. It is also used in the company.

What is most valuable?

The most valuable feature is that it is a next-generation firewall.

The fact that it is integrated between endpoints and the firewall, and then the firewall and a central Sophos operation center, is very good.

The cloud-based interface makes it easy to manage.

The integration with the Intercept X approach means that Sophos XG can do things that none of the others are doing.

What needs improvement?

The main area that needs improvement is the documentation.

Sophos needs to be a little better at communicating with partners about changes, issues, patches, and so forth. 

The weakest point is the technical support because they are difficult to get into contact with.

For how long have I used the solution?

We have been using the Sophos XG series for three years.

What do I think about the stability of the solution?

This solution has been very stable and it's a good product, otherwise, I wouldn't be using it.

How are customer service and technical support?

The technical support team is knowledgeable and they are good, although it is very hard to get a hold of them. You sometimes have to wait in queue for over an hour to speak with somebody. To me, that is the most frustrating thing about Sophos.

Which solution did I use previously and why did I switch?

We did not use another similar solution prior to Sophos XG. Since the MSP business started, it has been our primary firewall product because of the pricing and support.

How was the initial setup?

The initial setup is complex, as is setting up any next-generation firewall today. You have to know what you're doing with firewalls in general, although beyond that, it isn't as bad as some of the firewalls that I have seen.

The deployment typically doesn't take longer than a few hours or a day, depending on the type of client and what it is that we have to do.

What's my experience with pricing, setup cost, and licensing?

The Sophos pricing, in general, is better than SonicWall, Fortinet, WatchGuard, or anybody else. Because of the partner program, the pricing I get is extremely good compared to what I would get from any of the others.

Which other solutions did I evaluate?

I have evaluated several firewall products and I think that Sophos is better in terms of ease of use, performance, and pricing.

What other advice do I have?

I would highly encourage others to evaluate Sophos and adopt it. I've discovered that compared to other products, it is easier to manage and I think that it operates better.

Overall, I think that they've got a pretty complete set of features and they seem to be on a really good path. My only complaints are about the documentation and the availability of technical support. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
RM
System Engineer at a tech services company with 51-200 employees
Real User
Top 20
Stable with good web-filtering and the application control

Pros and Cons

  • "We've had good experiences with technical support."
  • "The solution could be improved if it offered more documentation or at least provided more information about the products themselves."

What is our primary use case?

Most of our clients are primarily using the solution for the network protection it offers them.

What is most valuable?

The most valuable aspects of the solution are the web-filtering and the application control.

The solution is stable.

We've had good experiences with technical support.

The product is scalable.

What needs improvement?

The solution could be improved if it offered more documentation or at least provided more information about the products themselves. If there was a virtual assistant of some kind that would help clients familiarize themselves with everything, that would be very helpful.

It would be helpful to get some insights into new features so that we are able to relay information to clients effectively.

For how long have I used the solution?

I've been using the solution technically since 2019, however, I haven't really been able to focus on it too much. Right now, I am refreshing my knowledge on Sophos XG.

What do I think about the stability of the solution?

The solution is very stable. There aren't bugs or glitches. It doesn't crash or freeze. It's very reliable overall.

What do I think about the scalability of the solution?

We have clients from various sized companies, and the solution works well with all of them.

There seems to be pretty good scalability potential, at least up to a point.

How are customer service and technical support?

We've been in touch with technical support and found them to be very accommodating. We are very satisfied with eh level of support they provide to us.

Which solution did I use previously and why did I switch?

While I may have other colleagues on different solutions, my main focus is Sophos at the moment.

How was the initial setup?

When we're talking about the initial setup for the Sophos XG it can either be simple or complex. It will depend mostly on the infrastructure of the client.

Deployment times also vary, according to the complexity.

Typically, the client handles the maintenance process themselves.

What about the implementation team?

We handle the implementation process for our clients.

What's my experience with pricing, setup cost, and licensing?

We have a platinum partnership with Sophos at this time.

I'm more on the technical side. I don't really have any insights into licensing and pricing as it's not an aspect of the solution I directly deal with on a regular basis.

I'd advise those considering any solution to really take the time to study the product and understand different aspects of it. Every solution is different, and therefore it's important to be able to navigate them. Doing some extra research at the outset will ensure you don't purchase the wrong firewall, which can be a waste of time and money.

I would rate the solution at a nine out of ten. We're quite happy with the product so far.

What other advice do I have?

We're using the latest version of the solution at this time.

We're integrators and resellers.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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KC
Information Security Manager at a recruiting/HR firm with 201-500 employees
Real User
Top 5Leaderboard
Easy to use, scalable, and provides good security

Pros and Cons

  • "The solution is stable. I've had very few problems with it."
  • "I do prefer when updates come out a bit quicker."

What is our primary use case?

We primarily use the solution for a firewall. We use it as a security device.

What is most valuable?

The product is very easy to use. We enjoy the ability for it to fit into our high-level security framework. 

It gives us some separation from being on Microsoft tasks. We've got multiple levels of security. We're government contractors. It's great that it's been a separate product that gives us the ability to do the security to a high level without having to resort to needing a big team.

The solution is stable. I've had very few problems with it.

We have found the solution to be scalable. 

What needs improvement?

We're always looking for the best products and the best pricing. Pricing is always a concern for us.

When they do updates, they could handle them a little bit better. We've only had one problem, however, I do prefer when updates come out a bit quicker. We do the patching and updates and different things, however, in terms of the patch and timing and the criticality of it, it could always be better.

For how long have I used the solution?

We've been using the solution for five or more years at this point. We've used it for a while. 

What do I think about the stability of the solution?

The product is reliable and stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product has proven to be scalable. If a company needs to expand it, it can do so.

We have 430 end-users on the product.

How are customer service and technical support?

We're mostly happy with the technical support. It's better than Microsoft. Any issues we have may simply come down to the SLA. 

How was the initial setup?

The initial setup is pretty straightforward, and, over the last six years, it's gotten simpler, especially when it comes to cloud products.  A company shouldn't have any issues with the process. 

The deployment was very quick. It does not take long. 

My team is quite small internally. I have five to seven IT staff.  I have many service providers that I outsource a lot of the day-to-day management of the infrastructure to.

What about the implementation team?

Sophos assisted us with training at the outset, which we really appreciated. 

What's my experience with pricing, setup cost, and licensing?

We pay annually for the licensing for the overall on-prem solution, however, we also have some Sophos access points at permanent IT sites and different things. I have different Sophos products I may pay a monthly fee for.

What other advice do I have?

We're just customers and end-users.

While this deployment is on-premises, for the cloud, we use Sophos Central.

I'd rate the solution at an eight out of ten. We're pretty pleased with its protection capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SS
CEO / Managing Director at Infinity Access Technologies Pvt Ltd
Real User
Top 5Leaderboard
Stable product with easy setup well recommended, customer support and fiber options on smaller models could be improved

Pros and Cons

  • "The solution was able to be integrated well with exciting hardware and software and in multiple business sectors."
  • "They should include fiber ports on smaller product models and the tools should be improved for scalability."

What is our primary use case?

We were able to integrate the solution using existing infrastructure installed, such as different firewalls and security software. We have integrated the solution in multiple sectors, for example, the education and banking sectors. 

How has it helped my organization?

UTM appliances have generally improved organization networks and given away to multiple link management, identity management, and easy firewall options. SOPHOS has a better GUI and dashboard which can be easily understood and managed in an organization.

What is most valuable?

The solution was able to be integrated well with exciting hardware and software and in multiple business sectors.

What needs improvement?

With the proliferation of fiber connectivity becoming available at our homes, consumers should not have to go and buy another module for fiber to ethernet converters or another device to get the fiber options. I understand all UTM models should have direct SFP ports available so that FFTH is directly terminated to UTM for better management and uptime. 

For how long have I used the solution?

I have been using the solution for the past five years.

What do I think about the stability of the solution?

I have found it to be a stable product.

What do I think about the scalability of the solution?

I can say it is more stable rather than scalable. I do not think they have the ability for scalability with the options currently included esp in SMB segment. However, if they did have better options then I believe the product would have better scalability.

Some of our clients have been enterprise and SMB customers. Overall the range of our clients has been between medium and enterprise clients.

How are customer service and technical support?

The customer support is not that good. We found the support to be extremely slow in response.

I rate Sophos XG support a three out of ten.

Which solution did I use previously and why did I switch?

We have used other products as well and we understand those products work well which has better and local support. In addition, it depends on the company's focus. SOPHOS has focused on small to enterprise customers but support needs improvement to be in the market. SOPHOS channel partnership program needs also improvement and commitment so that System Integrators and partners are able to pitch the products well in the market. 

How was the initial setup?

Setup is good and the integration is very easy. The technology creates several good products.

What about the implementation team?

We do the deployment and implementation of the solutions.

What was our ROI?

They should include fiber SFP ports on smaller product models as well and the tools should be improved for scalability.

What other advice do I have?

I can definitely recommend the product because it is good. There is no doubt.

I rate Sophos XG a 6 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Channel Partner and Consultant to various Customers.
SP
Head of Software department & Head of Security department at a tech services company with 11-50 employees
Reseller
Offers good integrated security but failover management is lacking

Pros and Cons

  • "The most useful aspect of the solution is the concept of integrated security."
  • "The management console could be improved and the solution lacks good technical support."

What is our primary use case?

We generally deploy this solution for our clients for its basic functionality; our clients generally don't have sophisticated requirements. The solution is used for the firewall rules and the VPN rules, as well as the WAF functionality. We are silver resellers of this product and I'm head of the software department. 

What is most valuable?

The most useful aspect of the solution is the concept of integrated security which is why I use and recommended this firewall to clients. However, given that we never use endpoint protection, there is less incentive for us to continue using it. Initially it provided a specificity which enabled one kind of endpoint protection managed through the appliance together with the WIFI integrated within the firewall, managing all basic security aspects for TPD. However, because the endpoint protection is not that good and there are problems with malware and we can't prioritize facility management over security of the finances, we can't continue to work this way.

What needs improvement?

I think the management console could be improved. I also find the partner portal difficult to work with because it never functions correctly and it's exhausting to deal with. They should also improve the failover management and the reliability of failover, and there are sometimes issues with the WAF functionality, whereby a number of applications can't be used correctly. Finally, I think the support could be improved because when you open a ticket, there's a long wait time for a response. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The stability is quite good there are no major vulnerabilities. 

How are customer service and technical support?

The technical support is a real weakness but that seems to always be the case. Sophos has improved over the last couple of years. It's better than before but it's still not good.  

What's my experience with pricing, setup cost, and licensing?

I find the solution too expensive, to be honest. It's one of the reasons I'm looking for an alternative. It's overpriced for what they offer.  When you buy a commercial appliance, the only thing you really need is good support, and they don't provide that, so the cost for hardware and software is too expensive. If the support was responsive, I'd be happy to pay. Now I'd prefer to acquire my own hardware and install pfSense and spend the money helping technicians and engineers gain good skills and improve our own support. We'd have the same level of protection at a lower cost. 

What other advice do I have?

I rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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EM
Head ICT at a tech services company with 11-50 employees
Real User
Top 20
Reliable, easy to install, reasonably-priced, with good management control

Pros and Cons

  • "I like the dashboard, the interface, the management console, and the remote login."
  • "I would want the level of integration to have another device on your network that is also reliable."

What is our primary use case?

We use this solution as a firewall, and for remote login during the lockdown period.

We have used Sophos client, which is connected to the firewall to help our users to log in remotely. 

How has it helped my organization?

We have always used firewalls, this is just a different one that we have deployed. It allowed our clients to log in remotely. 

It has also helped us with outbound and inbound account management.

We have used it to manage the usage of the sites and helping to control the internet usage during productive hours.

What is most valuable?

I like the dashboard, the interface, the management console, and the remote login.

What needs improvement?

I would like to explore network access control. I haven't seen that it is clearly deployed.

It might be something that is already in place, or if it is available on another device.

I would want the level of integration to have another device on your network that is also reliable.

For how long have I used the solution?

I have been using Sophos XG for three years.

What do I think about the stability of the solution?

It's very stable. It has never given us any problems.

When there are power failures, we have to reboot the network.

What do I think about the scalability of the solution?

We have not tested the scalability. Our users are below 100, and from the time that we got it, our number of users has not gone above that original 100.

From what I have read, it's scalable and we have plans to increase our usage. For example, we are not using the Intrusion section, which is an area that we want to use. 

We also plan to install the Sophos endpoint.

We are looking at integrating the two solutions and seeing how they work.

We have been using a different antivirus for our endpoints.

How are customer service and technical support?

I haven't used technical support from Sophos. I have not required it. It's been easy for me to sort out myself.

Which solution did I use previously and why did I switch?

Sophos was our first physical firewall device on our network.

Before that, we were using Linux-based open-source software firewalls.

How was the initial setup?

The initial setup is straightforward. It is easy to install.

What's my experience with pricing, setup cost, and licensing?

The price for the firewall is reasonable.

The endpoint, however, is expensive. The price is not very standard, considering where we are coming from.

What other advice do I have?

We are considering Sophos endpoint and should have it next month.

I would recommend Sophos XGto others.

I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JN
Senior Engineer at a engineering company with 11-50 employees
Real User
Top 20
Easy to deploy and configure, good documentation, and works as advertised

Pros and Cons

  • "It is very easy to configure and straightforward. The firewall rules are straightforward. It works great out of the box. It has been working as advertised, and I haven't had any issues with it."
  • "Its user interface is a little bit slow."

What is our primary use case?

We are using it for our VPN and firewall. It acts as our firewall for the external portal into our network.

What is most valuable?

It is very easy to configure and straightforward. The firewall rules are straightforward.

It works great out of the box. It has been working as advertised, and I haven't had any issues with it.

What needs improvement?

Its user interface is a little bit slow.

For how long have I used the solution?

I have been using this solution for a couple of weeks.

What do I think about the stability of the solution?

It has been up and running for probably three weeks and hasn't had any issues. I didn't have a lot of time on it yet to make a good call about that, but so far, so good.

What do I think about the scalability of the solution?

It scales for our purposes. We're a very small office. We have 25 users on the system. We're an engineering consulting company, so all remote users are accessing our network

It is being used quite heavily, and I don't see any need to increase its usage at all at this point.

How are customer service and technical support?

I didn't have any direct interaction with Sophos. Their online documentation is very good. It is much better than Cisco.

Which solution did I use previously and why did I switch?

It was a replacement for Cisco ASA Firewall. Our Cisco licensing had expired, and it was very expensive. Sophos XG is a lower-cost solution for the same thing. It was also easier to configure.

How was the initial setup?

It was very simple. It took a couple of hours.

What about the implementation team?

We had a partner, and they did the initial setup and walked us through it. Our experience was very good.

Its maintenance is very simple. You need less than one administrator for its maintenance.

What was our ROI?

I expect to see ROI in a year or two.

What's my experience with pricing, setup cost, and licensing?

Its licensing cost is around 700 bucks a year or something like that. It is 100 bucks a month at the most. It seems to be standard licensing with no additional costs.

What other advice do I have?

I would advise others to go through the Sophos demos. They are very good, and they walk you through configuration and use cases. Their online documentation is very helpful in not only configuring it but also selecting a proper model to deploy.

I would rate Sophos XG an eight out of ten for ease of use and cost.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nadeem Syed
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Strong in security, scalable, and good performance

Pros and Cons

  • "Sophos firewalls are scalable. They are pretty strong in security. So, when they provide any kind of firewall, they provide all the features such as anti-spam, antivirus, etc."
  • "Its price should be improved. Its features are pretty okay, but the price is the area where we have to fight more. They should do something about the price structure."

What is our primary use case?

Firewall is not our expertise, but we do sell it as per the requirement of the customer or if they ask for it. 

Most of the firewalls are on-prem. What we deliver is the hardware. It is appliance-based.

What is most valuable?

Sophos firewalls are scalable. They are pretty strong in security. So, when they provide any kind of firewall, they provide all the features such as anti-spam, antivirus, etc.

What needs improvement?

Its price should be improved. Its features are pretty okay, but the price is the area where we have to fight more. They should do something about the price structure.

For how long have I used the solution?

It has been a couple of years.

What do I think about the stability of the solution?

It is stable. Its performance is very good. They have now stopped calling it a firewall. They're calling it a Unified Threat Management (UTM) solution.

What do I think about the scalability of the solution?

It is scalable in the sense that if they are using a small model or a small box of firewall and there is an increase in their network and the number of users, they can move that small box to a bigger model. So, if they are using a firewall and they want to scale it up, they can go to the next model.

Sophos has more than 1,000 customers.

How are customer service and technical support?

Our clients have a good system of support over here. They have full support. They get support from the distributors, from the partners, and then directly from Sophos.

Which solution did I use previously and why did I switch?

We are a partner of Sophos and Fortinet. We work with Sophos much more than we work with Fortinet.

How was the initial setup?

If it is a small model and a small network, it takes about two days. You need at least two people for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

Its price should be better. Initially, the clients have to pay for the appliance. Then, they have to pay for the software that is installed on the appliance. Depending on whether they have a one-year, two-year, or three-year license, they just have to renew the license of the software after it expires. They don't have to renew the appliance license. So, they have to pay for the appliance only once, and after that, they just renew the software license. That's all.

What other advice do I have?

I would definitely recommend Sophos to others. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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