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Creative Head/Director at a marketing services firm with 1-10 employees
Real User
Top 5Leaderboard
Easy to install, but has slow performance and response time
Pros and Cons
  • "The solution is easy to install."
  • "The performance is very slow and should be faster."

What is our primary use case?

The solution is useful for protecting against ransomware and malwares.

What needs improvement?

The performance is very slow and should be faster. 

Data resources will be consumed, affecting the performance, when there is a concurrent login involving a server with multiple RDP users. 

The installation of the solution will start the 17 services involved. 

While the tech support is knowledgeable, it's response time should be faster, as it will only get back to us the day after raising a ticket. 

For how long have I used the solution?

We have been using Sophos Intercept X for around two years.

How are customer service and technical support?

Technical support, while knowledgeable, is not adequately responsive, as it will take a day from when the ticket was raised to receive a response. This needs improving. 

How was the initial setup?

The solution is easy to install. Downloading time takes only 15 minutes.

What about the implementation team?

Our technical team consists of a team leader, team manager and administrators.

What other advice do I have?

The solution has around 60 licenses. 

It is cloud-based.

We have around 10 clients making use of the solution.

We would recommend the solution to others.

I rate Sophos Intercept X as a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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eResearch Solution Architect at a educational organization with 1,001-5,000 employees
Real User
A good heuristics solution
Pros and Cons
  • "I consider the heuristics to be most valuable, the fact that the solution does not work solely on signatures."
  • "We are considering switching from this solution as a result of the closer integration needed between the firewall systems and the EDR."

What is most valuable?

I consider the heuristics to be most valuable, the fact that the solution does not work solely on signatures.

What needs improvement?

We are considering switching from this solution as a result of the closer integration needed between the firewall systems and the EDR.

We are not talking about issues with the installation, documentation or interface, but with the existing combination between Sophos Intercept X and our firewalls. This is why we are considering other options. 

Moreover, the solution does not offer support for a legacy SAN. However, as this is a legacy issue, it will likely resolve itself eventually. 

For how long have I used the solution?

I have been using Sophos Intercept X for close to 15 years.

What do I think about the stability of the solution?

The stability is fine. 

How are customer service and technical support?

We have had no problems with technical support. 

How was the initial setup?

The installation was fine. 

What's my experience with pricing, setup cost, and licensing?

As I am not responsible for paying the bills I cannot comment on the pricing. 

What other advice do I have?

I would never rate a solution as a ten out of ten, so I give Sophos Intercept X a rating of eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Amir Kasem
Technical manager at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Offers very good performance and has great features

What is our primary use case?

Our primary use case is for securing the endpoints or endpoint users and Sophos servers.

What is most valuable?

This solution offers very good performance and it has great features. 

What needs improvement?

I'd like to see more integration in the solution. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Customer service is good, they're knowledgeable and customer friendly. They provide good support. 

How was the initial setup?

We don't install Intercept X in all devices, we do it for…

What is our primary use case?

Our primary use case is for securing the endpoints or endpoint users and Sophos servers.

What is most valuable?

This solution offers very good performance and it has great features. 

What needs improvement?

I'd like to see more integration in the solution. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Customer service is good, they're knowledgeable and customer friendly. They provide good support. 

How was the initial setup?

We don't install Intercept X in all devices, we do it for ourselves and the customers do their own deployment. It took around two hours for implementation within the company. 

What's my experience with pricing, setup cost, and licensing?

There is an annual license fee. 

What other advice do I have?

I would recommend this solution and rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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Technical Director at a security firm with 1-10 employees
Real User
Top 5
A very good detection rate, good security metrics and AI
Pros and Cons
  • "Offers artificial intelligence, security metrics and a lot of information gathered to make decisions."
  • "Needs more flexible reporting, particularly for medium to large size companies."

What is our primary use case?

I'm the technical director and we are partners with Sophos. 

What is most valuable?

This solution is an EDR antivirus with some artificial intelligence, security metrics and a lot of information gathered to make decisions. Without Intercept X, I think Sophos would have lost the antivirus fight and stayed as a UTM vendor. The solution has a very good detection rate. With the new threats, if you don't have Intercept X, you won't be protected from attacks. 

What needs improvement?

I think this solution needs more flexible reporting, particularly for medium to large size companies and I'd like to see some varied options for making reports. Communication with all the antivirus vendors could be improved. We need lateral communication with other antivirus and security products. We need to communicate from one site to the other, possibly nothing will be required as a result, but it would be good to have this information and to have it easily transferred. 

What other advice do I have?

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Mandar Raut
Technical Engineer at a tech services company with 10,001+ employees
Reseller
Stable, easy to deploy, and has valuable firewall synchronization feature

What is most valuable?

Synchronization with the firewall is most valuable.

What needs improvement?

When we load Intercept X, it puts a load on the device. When it is scanning, it slows down the device. A system with basic specifications completely slows down till the scan is complete. They should improve this part.

For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have roughly 500 to 550 users.

How are customer service and technical support?

For Intercept X, the support was good, but for the firewall part, we have to wait a lot for the support to be online.

How was the initial setup?

It is very…

What is most valuable?

Synchronization with the firewall is most valuable.

What needs improvement?

When we load Intercept X, it puts a load on the device. When it is scanning, it slows down the device. A system with basic specifications completely slows down till the scan is complete. They should improve this part.

For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have roughly 500 to 550 users.

How are customer service and technical support?

For Intercept X, the support was good, but for the firewall part, we have to wait a lot for the support to be online.

How was the initial setup?

It is very easy.

What other advice do I have?

I would rate Sophos Intercept X an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Alexander Gatheca
IT Security Manager at a financial services firm with 10,001+ employees
Real User
Good cost and easy to interact with, but needs threat hunting capabilities and better DLP module

What is most valuable?

It is easy to interact with, and its cost is also good.

What needs improvement?

The Data Loss Prevention module can be better. It should also have threat hunting capabilities.

For how long have I used the solution?

I am really new to it because I just joined a new organization. It has not even been two weeks.

What do I think about the stability of the solution?

Its stability is good so far.

What do I think about the scalability of the solution?

It is scalable.

What's my experience with pricing, setup cost, and licensing?

Its cost is good.

What other advice do I have?

I would recommend it for small and medium enterprises. I would rate Sophos Intercept X a six out of 10.

What is most valuable?

It is easy to interact with, and its cost is also good.

What needs improvement?

The Data Loss Prevention module can be better. It should also have threat hunting capabilities.

For how long have I used the solution?

I am really new to it because I just joined a new organization. It has not even been two weeks.

What do I think about the stability of the solution?

Its stability is good so far.

What do I think about the scalability of the solution?

It is scalable.

What's my experience with pricing, setup cost, and licensing?

Its cost is good.

What other advice do I have?

I would recommend it for small and medium enterprises. I would rate Sophos Intercept X a six out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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