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Network Engineer at a tech services company with 201-500 employees
Real User
If improving existing security measures is a goal, this product fits your model
Pros and Cons
  • "Sophos Intercept X is easy to install and has a lower price than similar solutions."
  • "Integration with firewall solutions could be better."

What is our primary use case?

Our primary use case is to enhance existing security.  

What is most valuable?

The most valuable part of this solution is just the general capability of making security more robust.  

What needs improvement?

There are a lot of things that can be added based on the user's need for the solution.  

Where this solution has room for improvement generally is in the integration with Sophos Central and firewalls.  

For how long have I used the solution?

We have been using Sophos Intercept for the last two years.  

What do I think about the stability of the solution?

Right now I am in the midst of trying to solve a bug, but I think it is generally a stable product. When there is a bug, the solution usually comes down to updating the firmware or endpoint.  

What do I think about the scalability of the solution?

Intercept X is a scalable solution.  

How are customer service and technical support?

We have worked with technical support due to some issues we experienced. We had some problems with firewall or endpoint issues that we could not solve immediately. While Sophos is helpful technically, their tech support is not so good. Their tech response could be better. They need to do more to deliver support that is as good or than their competition.  

How was the initial setup?

Intercept is easy to install. There is not a lot to do in the setup for a cloud product of this type.  

What other advice do I have?

My advice to people looking at Sophos Intercept X is that it is easy to install and has a lower price than similar solutions. I recommend it.  

On the scale from one to ten (where one is the worst and ten is the best), I would rate Sophos Intercept X as an eight-out-of-ten.  

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Mike Ignacio
Associate Vice President - IT Corporate Support, IT Security, and Data Privacy at a outsourcing company with 10,001+ employees
Real User
Good detection recommendations, good patching and pretty decent protection capabilities
Pros and Cons
  • "The patches on offer are very helpful."
  • "We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely."

How has it helped my organization?

We upgraded the EDR and so far it's doing good. It patches the things that we weren't able to patch in previous antivirus hardships.

What is most valuable?

The solution has very useful response modules where we can get the recommendation on what needs to be done every day around detection.

The patches on offer are very helpful.

It's pretty good at protecting us as an anti-virus.

What needs improvement?

We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely. Due to this issue, when we installed Intercept X, we had installation conflicts. The company needs to figure out a way to make installing their old products easier and more complete.

For how long have I used the solution?

We bought this solution in the middle of last year. It hasn't been an extremely long amount of time.

How was the initial setup?

The only issue we had with Sophos during installation was a problem around removing old versions of Sophos products from machines so that we could properly install Intercept X. There seemed to be some residual aspects of the older version, and that affected our ability to install the newer version. It was quite a headache for us.

Which other solutions did I evaluate?

We've been looking at Symantec and have been looking for information to compare it to Sophos. We're trying to decide which of these we'd use as the standard solution.

What other advice do I have?

We're just a customer and end-user. We don't have a special business relationship with Sophos.

Overall, I would rate the solution at a nine out of ten. We've had a very positive experience so far.

Aside from issues with overwriting old Sophos versions, it's been a pretty solid product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Sophos Intercept X. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Head-Information Technology at a real estate/law firm with 201-500 employees
Real User
Top 20
Utilizes machine learning functionality and provides good cloud-based administration
Pros and Cons
  • "The most valuable features are the anti-ransomware engine, deep learning, web filtering, and the cloud manageability."
  • "I would like to have a built-in firewall, rather than having to integrate one."

What is our primary use case?

Our primary use case is endpoint protection.

What is most valuable?

The most valuable features are the anti-ransomware engine, deep learning, web filtering, and the cloud manageability.

What needs improvement?

I would like to have a built-in firewall, rather than having to integrate one. Having both a personal firewall and an endpoint firewall would be an improvement. It does have firewall monitoring capability but it is integrated with the Windows firewall. Having their own endpoint firewall would be better.

For how long have I used the solution?

We have been working with Sophos Intercept X for about two weeks.

What do I think about the stability of the solution?

With respect to stability, given that we have only been using it for a couple of weeks, it is too early to tell. That said, we have not experienced any issues so far.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

I have not had any issues, yet, that necessitated contacting technical support.

Which solution did I use previously and why did I switch?

Prior to Sophos, we were using a product by Symantec. The first difference is the deep learning or machine learning aspect. The second is the cloud administration capabilities. They both support cloud but the administration is better in Sophos.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I find the pricing to be a little bit expensive, although it is acceptable, for now.

What other advice do I have?

The suitability of this product depends on the company and its environment, but for a company like us, I recommend Sophos. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AbedEl-HamidAl-Wahidy
Technical Support at a tech services company with 11-50 employees
Real User
Top 20
Smart protection and machine learning capabilities are good

What is our primary use case?

We currently have about 13 staff using Intercept X. We use it to secure and protect our devices as well as monitor projects and do some product reviews. You can also use it to block devices as needed, like if you just want to block a work point category.

What is most valuable?

Intercept X's smart prevention it's very good as so are its machine learning capabilities for troubleshooting channels and files.

What needs improvement?

Intercept X needs more reporting and device management features, so I can get messages from PCs that let me know if I need to do something with them. For example, they could add a report that shows me the versions of the devices on the infrastructure server, so I can make sure all the devices are updated. 

For how long have

What is our primary use case?

We currently have about 13 staff using Intercept X. We use it to secure and protect our devices as well as monitor projects and do some product reviews. You can also use it to block devices as needed, like if you just want to block a work point category.

What is most valuable?

Intercept X's smart prevention it's very good as so are its machine learning capabilities for troubleshooting channels and files.

What needs improvement?

Intercept X needs more reporting and device management features, so I can get messages from PCs that let me know if I need to do something with them. For example, they could add a report that shows me the versions of the devices on the infrastructure server, so I can make sure all the devices are updated. 

For how long have I used the solution?

I've used Intercept X for three years.

What do I think about the stability of the solution?

Intercept X is good in terms of both performance and stability. It's not constantly updating the device or using up too many resources.

What do I think about the scalability of the solution?

I would say that Intercept X is easy to scale.

How are customer service and support?

Sophos support is very good. I don't talk to them that much, though. I can usually handle everything because it's not complicated. However, in the past, I have contacted support because there were some features I didn't know how to use or configure. 

How was the initial setup?

The setup was simple. I deployed this by myself. Though my team and I got some help from the vendor for new features that I didn't know about. 

What other advice do I have?

I would rate Intercept X eight out of 10

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Vuli Moyo
IT Technician at Zimbabwe School of MInes
Real User
Top 20
A scalable, stable and easily installable solution
Pros and Cons
  • "The solution is scalable."
  • "Through Sophos Central I would like to see the ability to zero in and produce a report about the challenges being faced by a particular machine and user, to know if a virus is appearing only on that specific machine or also on others."

What is our primary use case?

I am not in the office at the moment and would have to check which version we are using. 

What is most valuable?

We have a firewall, for which we will be adding support and integration capabilities. 

What needs improvement?

Through Sophos Central I would like to see the ability to zero in and produce a report about the challenges being faced by a particular machine and user, to know if a virus is appearing only on that specific machine or also on others. This way I could know if a virus or issue is a result of an identifiable program that the user may have downloaded. 

Also, while the tamper protection is a very good feature, it requires of me to first login to Sophos Central and then look for the Sophos protection password for the particular machine I wish to use. While this is definitely good, this could pose an issue when the internet connection is not working up to speed, something which is occasionally problematic for some of us here in Africa. 

For how long have I used the solution?

I have been using Sophos Intercept X for three years.

What do I think about the stability of the solution?

From what I can observe, I would say that the solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

You provide us with technical support through our partner relationship. 

How was the initial setup?

The initial set up for me was not an issue. I found it to be simple and straightforward, although I cannot recall how long it took, as it has been a while. 

What other advice do I have?

I would recommend the solution to others.

I rate Sophos Intercept X as a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cyber Security Analyst at a educational organization with 1,001-5,000 employees
Real User
Plenty of features, effective ransomware protection, and good interface
Pros and Cons
  • "The most valuable feature is the CryptoGuard in Sophos. In a case of a ransomware attack, this feature comes into action to protect us."

    What is our primary use case?

    We have deployed Sophos Intercept X in our environment, both on desktop as well as server environments. We have set up policies in Sophos. For example, there is a web console that can allow or block websites, and you choose what peripheral control you want your desktop environment to connect to. 

    We use threat protection and we configure the settings to what we want to enable or disable on a particular device. If a device had a threat on it we can disable the device. 

    The application control allows us to limit the application that users can install on their devices.

    What is most valuable?

    The most valuable feature is the CryptoGuard in Sophos. In a case of a ransomware attack, this feature comes into action to protect us. Additionally, the under interface, customization, and integration are very good.

    For how long have I used the solution?

    I have been using this solution within the past 12 months.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 450 users in my organization.

    How are customer service and technical support?

    The technical support is good.

    What's my experience with pricing, setup cost, and licensing?

    You are able to purchase more licenses for the number of devices or servers that you require.

    There are many other features available but our license does not include them, such as XDR, which is endpoint detection and response. We have not explored the new features as of yet but plan to in the coming future.

    What other advice do I have?

    I rate Sophos Intercept X a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Infrastructure Manager at a tech services company with 51-200 employees
    Real User
    Top 5
    Easy to configure, good threat detection capability, and the support is perfect
    Pros and Cons
    • "This solution is easy to configure."
    • "The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays."

    What is our primary use case?

    This product is primarily used for endpoint security.

    What is most valuable?

    The most valuable feature is the threat detection capability.

    This solution is easy to configure.

    What needs improvement?

    The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays. It's not sufficient.

    I would like to see remote desktop support. For example, if you have a problem with your device, maybe the support team can log in and help to fix the problem using a remote connection.

    For how long have I used the solution?

    I have been using Sophos Intercept X for the past year and a half, and have just renewed my subscription for another year.

    What do I think about the stability of the solution?

    Stability-wise, Sophos Intercept X is good. I have not experienced any bugs or problems with it.

    What do I think about the scalability of the solution?

    The scalability is very good. We have 130 users.

    How are customer service and technical support?

    I would rate the technical support and ten out of ten. They are perfect.

    How was the initial setup?

    The initial setup is easy.

    What about the implementation team?

    I deployed this product myself and the process took about two months.

    What other advice do I have?

    My advice for anybody who is looking into implementing this product is that it is easy to implement, quick to deploy, and has a lot of tools to detect malicious behavior. I can recommend it to others.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Team leader Modern Workplace, Senior Solution Architect at a tech services company with 11-50 employees
    Real User
    Top 5
    Antivirus and ransomware protection that is dependable and can be installed in less than a day
    Pros and Cons
    • "Ransomware protection is the most valuable feature of this solution."
    • "I would like to see better support for virtual and desktop infrastructures."

    What is our primary use case?

    We are solution providers.

    Sophos Intercept X is used as an endpoint antivirus solution and ransomware protection. 

    What is most valuable?

    Ransomware protection is the most valuable feature of this solution.

    I am totally satisfied with this product.

    What needs improvement?

    It could be updated less frequently.

    I would like to see better support for virtual and desktop infrastructures.

    For how long have I used the solution?

    I have been working with Sophos Intercept X for five or six years.

    What do I think about the stability of the solution?

    For the most part, Sophos Intercept X is a stable solution.

    What do I think about the scalability of the solution?

    Sophos Intercept X is absolutely scalable.

    In our company, we have 60 users.

    How are customer service and support?

    The support needs improvement.

    Which solution did I use previously and why did I switch?

    Previously, we used Sophos Endpoint Protection.

    We decommissioned Sophos Endpoint three years ago.

    How was the initial setup?

    The installation is straightforward. It can be done in five minutes.

    We need one engineer to deploy and maintain this solution.

    What about the implementation team?

    Every user can install this solution themselves.

    What's my experience with pricing, setup cost, and licensing?

    Licensing fees are paid monthly.

    In addition to the licensing fees, there are no added expenses.

    What other advice do I have?

    I would recommend this solution to others who are considering it.

    I would suggest that they manage and test the exceptions for different cases.

    I would rate Sophos Intercept X an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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