We use this for our ticketing system, both in IT as well as the data team. The data team provides application support. It's used in HR and by Facilities. It's used for tickets for purchases. It's used not just in IT, but other departments too for tracking tickets.
SolarWinds Web Help Desk is #26 ranked solution in top Help Desk Software. IT Central Station users give SolarWinds Web Help Desk an average rating of 6 out of 10. SolarWinds Web Help Desk is most commonly compared to ManageEngine ServiceDesk Plus:SolarWinds Web Help Desk vs ManageEngine ServiceDesk Plus. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.
SolarWinds Web Help Desk OverviewUNIXBusinessApplication
SolarWinds Web Help Desk OverviewUNIXBusinessApplicationPrice:
What is SolarWinds Web Help Desk?
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
- Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
- Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
- Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
- Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
- Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
- Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Download the Help Desk Software Buyer's Guide including reviews and more. Updated: November 2021
SolarWinds Web Help Desk Customers
SolarWinds Web Help Desk Video
What users are saying about SolarWinds Web Help Desk pricing:
- "They charge by the technician. It costs $117 per technician per year."
- "When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."
SolarWinds Web Help Desk Reviews