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SolarWinds Server and Application Monitor Room for Improvement

DB
Chief Executive Officer (CEO) at a tech services company with 11-50 employees

These tools are made for evaluation and monitoring. They were developed some years ago and they are still evolving, and what I would like to see is that they are made cloud-ready as soon as possible. It would be good at this point to have it so you can run them and use them in the cloud. That is actually already possible, but I want to make sure that they continue to mature that type of development and enhance the product's capabilities.  

What can and will be added in upcoming releases is that the product will support a few more well-known database flavors like Oracle SQL server. I would like to see an extension of that capability to other database flavors including freeware environments like MySQL, Progress, and MariaDB. I know for a fact that they will be adding these capabilities in the future for sure, and that is a great step forward.  

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UM
IT Consultant at a tech services company

The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use.

The technical support is slow to respond. They need to act on tickets faster.

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CA
‎System Engineer at a tech services company with 11-50 employees

Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports.

I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on.

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Learn what your peers think about SolarWinds Server and Application Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
Senior Officer at a international affairs institute with 201-500 employees

In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now.

The pricing of the solution should be adjusted.

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TZ
Business Consultant. at a tech services company with 11-50 employees

Support for the IBM Mainframe is needed.

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KY
Systems Architect at a tech services company with 501-1,000 employees

It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. 

In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that. 

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MD
ICT Network Infrastructure & Architect at a transportation company with 1-10 employees

The stability, flexibility, and ease of use could be improved. The performance, integration, and pricing could be better as well.

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Founder Director at Techsa Services Pvt Ltd

I am looking for more application insight-based widgets with the service. They currently have them for IIS, SQL, Exchange, and Active Directory.

I would like to see additional application support for non-Windows servers. This would give us more flexibility in terms of monitoring customer applications.


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Learn what your peers think about SolarWinds Server and Application Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.