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FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Real User
Top 20
A comprehensive monitoring system that is reliable and easy to use
Pros and Cons
  • "The interface is user-friendly, making it easy to use."
  • "Having more technical and support resources available in Saudi Arabia would be helpful."

What is our primary use case?

We primarily use this solution for network troubleshooting and monitoring.

What is most valuable?

The interface is user-friendly, making it easy to use.

This is a comprehensive product that covers security, networking, and more.

What needs improvement?

Having more technical and support resources available in Saudi Arabia would be helpful.

For how long have I used the solution?

I have been working with SolarWinds NPM for one year.

What do I think about the stability of the solution?

Up to now, everything has been reliable.

What do I think about the scalability of the solution?

In terms of scalability, it is very much so. It is not determined by the number of end-users for this type of solution, but rather, by the capacity of network flow. This is something that we expect will increase in the future.

How are customer service and technical support?

Technical support is something that is very important for us. It is the number one factor.

We are dealing with the vendor directly and are satisfied, although having more local engineers, support, and other resources in Saudi Arabia would be helpful.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I find that the pricing is acceptable.

What other advice do I have?

This is a valuable and powerful product that will provide users with more than they expect, all in one place. Other products, by comparison, often have limitations in the features. SolarWinds is comprehensive and covers everything, and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Consultant. at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Has good support is absolutely stable

What needs improvement?

It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device.

For how long have I used the solution?

I have been using SolarWinds for two years. 

What do I think about the stability of the solution?

It is an absolutely stable platform.

What do I think about the scalability of the solution?

It's very easy to scale. The scalability is brilliant. If you need additional monitoring resources or if you need to plug in your secondary data center, it takes thirty minutes. It's easy to use.

How are customer service and technical support?

I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a…

What needs improvement?

It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device.

For how long have I used the solution?

I have been using SolarWinds for two years. 

What do I think about the stability of the solution?

It is an absolutely stable platform.

What do I think about the scalability of the solution?

It's very easy to scale. The scalability is brilliant. If you need additional monitoring resources or if you need to plug in your secondary data center, it takes thirty minutes. It's easy to use.

How are customer service and technical support?

I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer.

How was the initial setup?

The setup took approximately two to three hours. You need about two hours for tuning. If you use only two or three modules like network performance monitors or network traffic analyzers, you need two or three hours, not more.

The setup required two staff members. One network administrator who needs to pre-configure the network infrastructure and one administrator. You need only two administrators.

What's my experience with pricing, setup cost, and licensing?

You pay for the license you need. You buy it and use. The next year you will have to buy a renewal.

What other advice do I have?

I would recommend this solution to someone considering it. 

I would rate it a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Learn what your peers think about SolarWinds NPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Vice President, SaaS Operations at a computer software company with 201-500 employees
Real User
Top 20
Reliable, easy to install, and well-monitored

What is our primary use case?

SolarWinds NPM is used to monitor network components and solutions. We used it to monitor downtime and latency between applications, as well as the latency between services.

What is most valuable?

The most valuable feature of this solution is the monitoring capabilities.

What needs improvement?

If they did some type of synthetic monitoring, it would have been better.

For how long have I used the solution?

I have been working with SolarWinds NPM for 10 years. We are working on the most up-to-date version.

What do I think about the stability of the solution?

SolarWinds NPM is a stable product.

What do I think about the scalability of the solution?

You could question the scalability. It could be improved.

How are customer service and

What is our primary use case?

SolarWinds NPM is used to monitor network components and solutions.

We used it to monitor downtime and latency between applications, as well as the latency between services.

What is most valuable?

The most valuable feature of this solution is the monitoring capabilities.

What needs improvement?

If they did some type of synthetic monitoring, it would have been better.

For how long have I used the solution?

I have been working with SolarWinds NPM for 10 years.

We are working on the most up-to-date version.

What do I think about the stability of the solution?

SolarWinds NPM is a stable product.

What do I think about the scalability of the solution?

You could question the scalability. It could be improved.

How are customer service and support?

The technicals support is fair. I would rate them a three out of five.

How was the initial setup?

The initial setup was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

I believe that we pay approximately $80,000 per year.

There can be fees in addition to the licensing fees if you add on.

What other advice do I have?

I would suggest putting in a larger VM infrastructure than they ask for because, if you don't, it'll probably be a little slow.

I would rate SolarWinds NPM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chief Executive Officer (CEO) at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Highly scalable, reliable, and priced well

What is our primary use case?

SolarWinds NPM is useful for any company that has business-critical applications running over a network and they want to monitor the network behavior.

What needs improvement?

The solution could be more secure.

For how long have I used the solution?

I have been using SolarWinds NPM for approximately eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.  We have many large global customers using this solution.

How are customer service and technical support?

The support could improve by being quicker.

How was the initial setup?

The solution is easy to install and it takes a couple of hours.

What about the implementation

What is our primary use case?

SolarWinds NPM is useful for any company that has business-critical applications running over a network and they want to monitor the network behavior.

What needs improvement?

The solution could be more secure.

For how long have I used the solution?

I have been using SolarWinds NPM for approximately eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. 

We have many large global customers using this solution.

How are customer service and technical support?

The support could improve by being quicker.

How was the initial setup?

The solution is easy to install and it takes a couple of hours.

What about the implementation team?

To do the implementation you need to be at an engineering level. 

I can do the implementation of this solution myself.

What's my experience with pricing, setup cost, and licensing?

There is a permanent license and also a subscription level which has annual fees. The price of the solution is fair.

What other advice do I have?

I would strongly recommend this solution for others.

I rate SolarWinds NPM a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Yashokanth Partkunan
Managed Services Engineer at a computer software company with 51-200 employees
Real User
Is easy to use and install, but security needs improvement
Pros and Cons
  • "SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
  • "It would be good to have high security."

What is most valuable?

SolarWinds NPM has a colorful UI and many easy to use features. It does not need to be configured as much and is also easy to install.

What needs improvement?

It would be good to have high security. This is a concern after the attacks. 

They also need to focus more on the application side.

For how long have I used the solution?

I've been using it for nearly six months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How was the initial setup?

It was easy to set up.

Which other solutions did I evaluate?

We compared it to Zabbix. You can do a lot of parameters in Zabbix, but you have to configure them all. Also, it is not as easy to install.

What other advice do I have?

It's good to go for SolarWinds NPM, but make sure that you do all the upgrades on time.

I would rate SolarWinds NPM at seven on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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librarian at a educational organization with 10,001+ employees
Real User
Good language support and technical support

What is most valuable?

The most valuable features are language support and technical support.

What needs improvement?

An area for improvement would be the use of modular licenses, which are not practical for big clients.

For how long have I used the solution?

I have been using this solution for seven years.

How was the initial setup?

The initial setup varies but can be quite complex.

What's my experience with pricing, setup cost, and licensing?

This product is priced quite highly. Its licenses are available yearly, and the calculation of costs is quite complex.

What other advice do I have?

I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises

What is most valuable?

The most valuable features are language support and technical support.

What needs improvement?

An area for improvement would be the use of modular licenses, which are not practical for big clients.

For how long have I used the solution?

I have been using this solution for seven years.

How was the initial setup?

The initial setup varies but can be quite complex.

What's my experience with pricing, setup cost, and licensing?

This product is priced quite highly. Its licenses are available yearly, and the calculation of costs is quite complex.

What other advice do I have?

I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Help Desk Technician at NERIC BOCES
Real User
Good alerting helps provide monitoring for physical and virtual devices

What is our primary use case?

This solution provides one standardized platform for network device monitoring.

How has it helped my organization?

This solution allows us to monitor physical and virtual devices and applications.

What is most valuable?

The most valuable feature of this solution is the alerts.

What needs improvement?

It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution.

For how long have I used the solution?

We have been using this solution for more than ten years.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

What is our primary use case?

This solution provides one standardized platform for network device monitoring.

How has it helped my organization?

This solution allows us to monitor physical and virtual devices and applications.

What is most valuable?

The most valuable feature of this solution is the alerts.

What needs improvement?

It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution.

For how long have I used the solution?

We have been using this solution for more than ten years.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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