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Chief Executive Officer (CEO) at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Offers great software management tools

What is our primary use case?

My primary use case of SolarWinds is to see exactly what's going on in the network. 

What is most valuable?

I find the IT Operation Management Suite, the software management tools from SolarWinds, to be very useful for our customers.

What needs improvement?

I'd like to see some additional security and more efficient support for the solution.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We have around 100 customers using Analyzer. 

How are customer service and technical support?

Technical support is fine but they need to improve their…

What is our primary use case?

My primary use case of SolarWinds is to see exactly what's going on in the network. 

What is most valuable?

I find the IT Operation Management Suite, the software management tools from SolarWinds, to be very useful for our customers.

What needs improvement?

I'd like to see some additional security and more efficient support for the solution.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We have around 100 customers using Analyzer. 

How are customer service and technical support?

Technical support is fine but they need to improve their response time.

How was the initial setup?

The initial installation was quite straightforward, we were able to do it ourselves and it took a couple of hours. 

What's my experience with pricing, setup cost, and licensing?

Licensing fees are reasonable. 

What other advice do I have?

I recommend this solution and rate it nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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