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SolarWinds AppOptics OverviewUNIXBusinessApplication

SolarWinds AppOptics is #25 ranked solution in APM tools and #38 ranked solution in Infrastructure Monitoring tools. PeerSpot users give SolarWinds AppOptics an average rating of 8 out of 10. SolarWinds AppOptics is most commonly compared to Dynatrace: SolarWinds AppOptics vs Dynatrace. The top industry researching this solution are professionals from a computer software company, accounting for 33% of all views.
What is SolarWinds AppOptics?

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems. 

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds AppOptics was previously known as AppOptics, SolarWinds TraceView, Librato.

Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: January 2022

SolarWinds AppOptics Customers

Traxo

Covea Insurance 

BTE Technology

Datarista

SolarWinds AppOptics Video

SolarWinds AppOptics Pricing Advice

What users are saying about SolarWinds AppOptics pricing:
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

SolarWinds AppOptics Reviews

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Hariharan-Mahadevan
Program Director at Tata Consultancy Services
Real User
Top 10
Offers valuable reporting features and stability but it needs better performance monitoring
Pros and Cons
  • "The reporting of the solution is very good."
  • "The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

What is our primary use case?

We primarily use the solution to bring up all the inventory information used for the whole deployment. The tool was extensively used. We used to use this solution for managing our service management portfolio. 

What is most valuable?

The reporting of the solution is very good.

What needs improvement?

The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models.

This is especially true on the reporting side of it. It has to get integrated with tools like Power BI. That way, we can create our own customized viewer screens that help our management. It has to really network with Magic Quadrant.

Performance monitoring ability would be a good idea to improve within the solution. It would really help.

For how long have I used the solution?

I've been using the solution since 2015 or 2016.

What do I think about the stability of the solution?

The solution has been very stable. I haven't witnessed any bugs, glitches or crashes.

What do I think about the scalability of the solution?

The solution is scalable. We have a pretty big operation to scale and we also used a cloud to have the data center moved. The scalability was useful to us at the time.

Our user base is about 100 people from the IT department largely.

How are customer service and technical support?

We've never been in touch with technical support.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup was a bit of a challenge. When we are using the tool, we have to get permissions within that IP, particularly for all the ports that need to get opened up. That is something that was very time consuming when we originally deployed.

What about the implementation team?

It's best to install the solution with the assistance of consultants or integrators in order to get the clarity you need.

Which other solutions did I evaluate?

We didn't look at other vendors before choosing this solution. Once we started looking into and experimenting with this solution, we realized we didn't need to.

What other advice do I have?

When we're moving from on-premises to the cloud, we really would like to know what others are doing so that we're better prepared for the shift. That's something we're working on right now. With the cloud becoming popular and having higher demand, once the solution has modernized the ability to migrate and to set the cloud up, it will be great.

Our program management team and steering committee are really interested in knowing how real day-to-day operations are affected by this solution and what the cost factor is. We'd like to understand a bit better in financial terms how the solution is impacting our business. Right now, we don't have that available to us.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Useful features for network operations
Pros and Cons
  • "Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
  • "In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."

What is our primary use case?

The primary use case of this solution is for the net op teams. Some teams also use it for the servers or even the applications, but the focus is more on the network team. 

This solution is mostly deployed on-prem. 

What is most valuable?

Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis. 

What needs improvement?

The most important thing is the pricing should be improved. The licensing scheme is based on the number of elements, whereas compared to other solutions, they're already shifting ahead and moving to node-based, which is practically easier. 

In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products. 

For how long have I used the solution?

We have been working with SolarWinds for over five years. 

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

The scalability of this solution is quite good. We have several customers ranging from 100 to 700 nodes for SolarWinds. 

How are customer service and support?

The support is not too bad, but also not very good—it's quite standard. I forget the last time I contacted SolarWinds, but their support is standard, in terms of the response time and the quality of the support engineers. 

How was the initial setup?

The installation is quite straightforward. The basic one takes between two to three days. The implementation time ranges between one and a half to two months, the longest time we need for solving. 

What about the implementation team?

We implemented this solution ourselves. 

What's my experience with pricing, setup cost, and licensing?

Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based. 

Which other solutions did I evaluate?

In terms of APM, we used to have CA products, but I think we switched to Dynatrace. Of the SolarWinds products, we have one especially for laptop monitoring, and we have the SAM as well, but we don't put too much focus on that feature. 

What other advice do I have?

I rate SolarWinds an eight out of ten, specifically for the NMS. I recommend this product to others, especially for network teams. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Dinesh Nekkanti
Digital Innovation at Bobcat Company
Real User
Top 20
Easy to set up, with helpful and responsive technical support
Pros and Cons
  • "Technical support is always live and they're supportive."
  • "AppOptics would benefit from having a much more centralized view."

What is our primary use case?

We are using AppOptics to monitor our servers and applications. It looks at the logs and the other data that is available in the environments that we want to be monitored.

What is most valuable?

The user interface is very good.

What needs improvement?

AppOptics would benefit from having a much more centralized view. Rather than having to use several applications such as Papertrain, Loggly, and NPM, just have one main application wherein you can get all of the logs and other information about the server. This would allow us to more quickly dig down into the system, in more detail.

Adding more widgets to the interface would make it a richer environment.

For how long have I used the solution?

My company has been using AppOptics for a long time.

What do I think about the stability of the solution?

We have had some minor issues where the data is not picked up, although it is pretty good.

What do I think about the scalability of the solution?

The whole company uses AppOptics. I do not know how many people are in different teams, although I can say that we have fewer than 100 users. The teams that use it are the infrastructure team, the application development team, and the monitoring teams.

We spoke with AppOptics about wanting to scale and they were willing to give us a deal.

How are customer service and technical support?

Technical support is always live and they're supportive. I would say that they are both responsive and helpful.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

Our in-house team handled the deployment. One or two people in the DevOps team are responsible for maintenance.

What other advice do I have?

My advice for anybody who is implementing AppOptics is to contact technical support when you begin deployment. They will explain how everything works and you can install right away. It is easy to start.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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