We just raised a $30M Series A: Read our story

ServiceNow Discovery Valuable Features

SN
Specialist (US IT Recruiter) at a tech services company with 1,001-5,000 employees

The initial setup is pretty easy.

The solution is fairly stable.

The security is very good. We have encryption supported from ServiceNow and therefore I haven't found any issues surrounding safety concerns. 

View full review »
Sr. Servicenow Developer at a retailer with 10,001+ employees

It does a good job of collecting the data that's necessary for data centers, and IT's operations.

When it comes to the internal data centers and the on-premise data centers, they are pretty good.

View full review »
Support Engineering Manager at Microsoft

In ServiceNow this is ITSM and there's ITIL. So far, we've found that ITSM is the most popular. 

The ability to pull reports to check the health of the IT platforms is quite useful. You can pull reports daily to look at everything from capacity issues to physical instances.

The service mapping is excellent.

The maturity of the solution is very good. We're driving our customers to obtain that level of maturity in their own IT space.

The process involving the original setup of the solution is excellent.

View full review »
Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
RM
Sr. Automation Consultant (ITOM/ITAM, Cloud, DevOps at a tech services company with 51-200 employees

We integrate with other products.

They keep expanding even for the cloud, and there are many plugins.

The biggest advantage of ServiceNow is the value that it brings.

View full review »
Practice Leader, Solutions architect at a tech services company with 51-200 employees

The advantage of the solution is that it's a single system of record and it captures the relationship. I need to be able to enable the plugin for DRCOG data certification.

View full review »
MC
Consultant at a tech services company with 11-50 employees

The best part about ServiceNow Discovery is that it is included in the ServiceNow suite. With other solutions, it is a separate product. You still have to pay an additional fee, but it is within the same framework.

The architecture is really simple and it is easy to use.

View full review »
Technical Architect at Sysintegra Ptv Ltd.
  • The security is a major part of the solution. Customers look for the best security.
  • Console
  • They provide the ability to see whatever customer wants to see into the Discovery tools . They offer the best tool view. 
View full review »
AS
CEO at a tech services company with 11-50 employees

I find that the Discovery and scripting features are the most useful.

View full review »
Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.