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ServiceNow Discovery Primary Use Case

SN
Specialist (US IT Recruiter) at a tech services company with 1,001-5,000 employees

We are trying to discover the laptops, machines, network devices, and cloud inventory in our organization by using ServiceNow Discovery. We wanted to have a cross-check between the SCCM and Discovery, and are trying to decide which could be a better choice.

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Sr. Servicenow Developer at a retailer with 10,001+ employees

We use this solution to populate the CMDB and to track changes in our environment.

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Support Engineering Manager at Microsoft

We primarily use the solution for consolidating all the CIs and to make sure we've discovered all the network devices, servers, etc. It helps us maintain what we have and actually pulls all the information together horizontally and vertically in order to create a data model. We throw it into the CMDB where we can import the information and assign CIs for optimal IT operations. We use that probably twice a year, depending upon how much the changes are happening on the data center.

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Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.
RM
Sr. Automation Consultant (ITOM/ITAM, Cloud, DevOps at a tech services company with 51-200 employees

I am a consultant. We implement solutions for our clients.

The primary use case of this solution is to automate inventory management, asset management, and discovery. It also used to integrate with other monitoring tools for instant management change.

Mainly, the primary use case would be the automatic management of inventory.

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Practice Leader, Solutions architect at a tech services company with 51-200 employees

We are primarily using Discovery to make sure that we have a single record in the CI, or a primary source of truth. Most of our customers are buying ServiceNow from the CMDB perspective as well as Discovery. Very few have moved on to the next level, which is the service mapping. Our primary use case is definitely in terms of the CMDB because they have all the processes working in silos including the SS or the CIs, it's all managed in silos. That is our biggest problem. Everybody has access to the CMDB so anybody can actually update the records. 

The other thing is that we wanted to make sure that they capture the CI, the relationship between the CIs. That is our other main objective and focus.

We are an elite partner of ServiceNow and I'm the solution architect for IT operations management.

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MC
Consultant at a tech services company with 51-200 employees

I am a consultant and I work with IT service management solutions such as ServiceNow Discovery.

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Technical Architect at Sysintegra Ptv Ltd.

Primary use cases are below:

1. Infrastructure Discovery 

2. Perfect CMDB

3. Application Dependency 

4. More clarity on running software in the environment

5. Reduce the cost

Used this product for all environments

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AS
CEO at a tech services company with 11-50 employees

We primarily use this solution for three things: hardware asset management, software asset management, and IT service management.

Within our organization, there are 500 employees using this solution. We definitely plan to continue using this solution.

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Learn what your peers think about ServiceNow Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.