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EW
Owner at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Good integration with Microsoft Active Directory, very easy to extend to other sites, and very stable

Pros and Cons

  • "I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory."
  • "There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."

What is our primary use case?

We work with our global team to produce software delivery packages and patches. We push the changes to the servers as well as to the computers of the end users.

What is most valuable?

I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory.

What needs improvement?

There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We can easily scale-up when we have a new global site. It is just so easy to extend this solution to other sites, which is an advantage. 

On the IT side, we have 30 people working on this platform, and on the user side, we have 600 people. We use it every month to push down new patches.

Which solution did I use previously and why did I switch?

We used LANDESK and Manager Engine. Both of these solutions are similar to SCOM and suitable for the simple purpose of management. 

SCOM is just one user interface. It is a Microsoft service user interface. However, it is not user friendly like Manage Engine, which has a self-service desktop where users can log in and change their password themselves. The software also sends out an automatic notification. Manage Engine has a user-friendly interface.

How was the initial setup?

It is very complex to install because you have to plan the whole deployment. You have to design the central server, the deposit server, and the domain. It is a little bit complex as compared to other common server installations. The deployment took two months.

What about the implementation team?

We have a consultant.

What other advice do I have?

This is a good software. I would definitely recommend this software.

I would rate SCOM an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AO
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Good monitoring capabilities and reporting, and we are satisfied with the support

What is our primary use case?

Our primary use of SCOM is for monitoring deployments of Windows. It is also used for monitoring applications, and it reports information if there is a problem.

What is most valuable?

It is very good at monitoring Microsoft Server.

What needs improvement?

SCOM is not a flexible product. The initial setup should be easier to complete.

For how long have I used the solution?

We have been working with SCOM for three years.

What do I think about the stability of the solution?

This is a very stable product and we plan to continue using it in the future.

What do I think about the scalability of the solution?

This solution is very scalable. It can change the configuration for management and performance. We have two people who use it. One is a…

What is our primary use case?

Our primary use of SCOM is for monitoring deployments of Windows. It is also used for monitoring applications, and it reports information if there is a problem.

What is most valuable?

It is very good at monitoring Microsoft Server.

What needs improvement?

SCOM is not a flexible product.

The initial setup should be easier to complete.

For how long have I used the solution?

We have been working with SCOM for three years.

What do I think about the stability of the solution?

This is a very stable product and we plan to continue using it in the future.

What do I think about the scalability of the solution?

This solution is very scalable. It can change the configuration for management and performance. We have two people who use it. One is a manager and the other is an engineer.

How are customer service and technical support?

When I need external support, I can open a case with Microsoft. I have opened between two and four support cases and I am satisfied with the support I received.

Which solution did I use previously and why did I switch?

We don't use any other product for deployments. 

How was the initial setup?

I would say that the initial setup is 50-50. It is not easy and it's not hard to set up. It should be easier to install. It took us between three days and a week to deploy.

The length of time for deployment depends on the size of your environment. If I am installing a new System Center Operations Manager for 100 servers, it will take maybe two weeks. The process requires implementing monitoring agents, and I need to change the configuration as well.

What about the implementation team?

I deploy this product myself.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise agreement that includes this product as part of it.

What other advice do I have?

This is a good product and I recommend it. When it comes to monitoring Microsoft servers, it is very useful.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MM
Vice President at a financial services firm with 10,001+ employees
Real User
Automatic and dynamic discovery, easy to deploy, and scalable

Pros and Cons

  • "It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
  • "They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."

What is our primary use case?

System Center Operations Manager is basically for windows monitoring. We use SCOM to monitor metrics, such as CPU and memory disk, and a lot of applications, such as Microsoft Exchange Server, Office 365, Active Directory, RDBMS, Skype, and Citrix.

What is most valuable?

It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention.

What needs improvement?

They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release.

If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great.

What do I think about the scalability of the solution?

Its scalability works well. In our environment, we are monitoring 150,000 Windows Servers by using System Center Operations Manager. Its usage keeps increasing.

How are customer service and technical support?

I am satisfied with their support.

How was the initial setup?

Its initial setup is straightforward. It doesn't take long.

Which other solutions did I evaluate?

We evaluated other options. We found SCOM to be suitable for Microsoft Windows applications, so we decided to go for it.

What other advice do I have?

I would rate System Center Operations Manager an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Helder Valente
Infrastructure and Networks at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Reasonably priced, stable, easy to install, and good support

What is our primary use case?

We use SCOM to deploy images.

What is most valuable?

We like the deployment of the machines and the features that they have. It's easy to use.

What needs improvement?

The management of the servers could be better. Also, the user interface could be improved.

For how long have I used the solution?

We have used SCOM for a couple of years. We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 1,000 users in our organization. We have plans to continue using this solution.

How are customer service and technical support?

Technical support is fine. We have no issues with them.

Which solution did

What is our primary use case?

We use SCOM to deploy images.

What is most valuable?

We like the deployment of the machines and the features that they have.

It's easy to use.

What needs improvement?

The management of the servers could be better.

Also, the user interface could be improved.

For how long have I used the solution?

We have used SCOM for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 1,000 users in our organization.

We have plans to continue using this solution.

How are customer service and technical support?

Technical support is fine. We have no issues with them.

Which solution did I use previously and why did I switch?

We did not use any other solution. It's a group standard for us.

How was the initial setup?

The initial setup is straightforward. It's easy for us.

We have a team of four to deploy and maintain it.

What about the implementation team?

We completed the installation ourselves.

It took one week to deploy and customize it.

What's my experience with pricing, setup cost, and licensing?

We have to pay for a license and the price is fine for us.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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TK
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
Top 20
A cross-platform data center monitoring system with a useful historical reporting feature, but lacks real-time monitoring

Pros and Cons

  • "I like the historical reporting of observer metrics."
  • "It'll help if they can provide real-time or closer to real-time monitoring."

What is our primary use case?

We use SCOM mostly for server performance monitoring in historical metrics.

What is most valuable?

I like the historical reporting of observer metrics. It's a fairly user-friendly solution.

What needs improvement?

It'll help if they can provide real-time or closer to real-time monitoring.

For how long have I used the solution?

I've been using SCOM for at least five years.

What do I think about the stability of the solution?

SCOM is a stable solution.

What do I think about the scalability of the solution?

SCOM is scalable, and it's easy to add resources.

How are customer service and technical support?

I believe we have had issues. I'm not the primary administrator of it, but in general, I think they've been able to get back to us relatively quickly.

What's my experience with pricing, setup cost, and licensing?

The pricing is good, and it's part of their system center suite. I believe we pay for the license on a yearly basis.

What other advice do I have?

I would tell people looking to implement this solution that it's great for any historical tracking. But if they're looking for real-time, within-the-minute monitoring of servers from a console, then I would say that it falls short there.

On a scale from one to ten, I would give SCOM a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
NM
IT Officer at a financial services firm with 501-1,000 employees
Real User
Effective monitoring of both Windows and Linux servers, but the dashboard should be more user-friendly

Pros and Cons

  • "The most valuable feature is the monitoring of Windows and Linux servers."
  • "The dashboard features are not user-friendly for our management team, only for the technical department."

What is our primary use case?

We are using the SCOM server for monitoring our network devices, our Windows servers, and Linux servers.

What is most valuable?

The most valuable feature is the monitoring of Windows and Linux servers.

What needs improvement?

The dashboard features are not user-friendly for our management team, only for the technical department. We are currently looking for a plugin for the dashboard to assist in monitoring the dashboard in the SCOM server.

At this time, SCOM is only being used in our IT department. Digital console is not available to our users, management team, or senior persons, and they are not allowed their own login to see what is happening in the network system. The only access that we have is to dump the reports to provide them to our management team.

It doesn't monitor the Fortinet devices well.

For how long have I used the solution?

I have been using the Microsoft SCOM server for six years.

What other advice do I have?

Because we work in a financial institution, we are not allowed to remove the SCOM server and replace the new monitoring software. We have been given permission by management to search for third-party software to provide us with the missing features, which is something that we require to make it easier.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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