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Network Administrator at joplin schools
Real User
Easy to use, trouble-free, and offers unlimited license

What is our primary use case?

The primary use of the solution is to secure network resources and to get a visual of what is connected.

How has it helped my organization?

I believe the solution has improved the way our organization works. 

What is most valuable?

The features of the solution that stands out are the ease of use and it is trouble-free.

What needs improvement?

The solution could be better and faster when it comes to performance. 

For how long have I used the solution?

I have been using the solution for approximately eight years.

What do I think about the stability of the solution?

It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing.

What do I think about the scalability of the solution?

The solution has…

What is our primary use case?

The primary use of the solution is to secure network resources and to get a visual of what is connected.

How has it helped my organization?

I believe the solution has improved the way our organization works. 

What is most valuable?

The features of the solution that stands out are the ease of use and it is trouble-free.

What needs improvement?

The solution could be better and faster when it comes to performance. 

For how long have I used the solution?

I have been using the solution for approximately eight years.

What do I think about the stability of the solution?

It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing.

What do I think about the scalability of the solution?

The solution has been adequate for us in terms of scalability.

There are two people using the solution in our organization and they are part of the network management team.

What's my experience with pricing, setup cost, and licensing?

We have an unlimited license for this solution.

What other advice do I have?

I rate PRTG Network Monitor a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a non-tech company with 201-500 employees
Real User
Top 10
Easy to set up and see things graphically, but they should have more updates

What is our primary use case?

We use PRTG Network Monitor for connectivity and communication between devices.

What is most valuable?

The most valuable feature of this solution is being able to see things graphically.

What needs improvement?

I would like to see more updates available in this solution.

For how long have I used the solution?

I have been working with PRTG Network Monitor for five months. We are using the latest version. We just run the updates. It's updated often. 

How are customer service and technical support?

I have not had the need to contact technical support.

Which solution did I use previously and why did I switch?

We are also using Zabbix.

How was the initial setup?

The initial setup is pretty straightforward. It requires you to enter the IP…

What is our primary use case?

We use PRTG Network Monitor for connectivity and communication between devices.

What is most valuable?

The most valuable feature of this solution is being able to see things graphically.

What needs improvement?

I would like to see more updates available in this solution.

For how long have I used the solution?

I have been working with PRTG Network Monitor for five months.

We are using the latest version. We just run the updates.

It's updated often. 

How are customer service and technical support?

I have not had the need to contact technical support.

Which solution did I use previously and why did I switch?

We are also using Zabbix.

How was the initial setup?

The initial setup is pretty straightforward. It requires you to enter the IP addresses of what you want to monitor.

What's my experience with pricing, setup cost, and licensing?

The price is pretty comparable.

What other advice do I have?

To others who are interested in using this solution, I would recommend it, it's a decent product.

I would rate PRTG Network Monitor a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Percy Bloomfield
Project manager at a tech services company with 51-200 employees
Reseller
Top 10
A stable troubleshooting solution with easy setup

What is our primary use case?

While I cannot say for certain, I believe we are using the latest version.  We use it for monitoring network devices and downloads.

How has it helped my organization?

The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms. 

What needs improvement?

The traffic, the status of the devices can stand improvement.  Moreover, I would like to see network mapping. 

For how long have I used the solution?

We have been using PRTG Network Monitor over the past 12 months. 

What do I think about the stability of the solution?

The stability at the moment is good. 

How are customer service and technical support?

There is no need for much technical support. The solution is very easy to use and the web…

What is our primary use case?

While I cannot say for certain, I believe we are using the latest version. 

We use it for monitoring network devices and downloads.

How has it helped my organization?

The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms. 

What needs improvement?

The traffic, the status of the devices can stand improvement. 

Moreover, I would like to see network mapping. 

For how long have I used the solution?

We have been using PRTG Network Monitor over the past 12 months. 

What do I think about the stability of the solution?

The stability at the moment is good. 

How are customer service and technical support?

There is no need for much technical support. The solution is very easy to use and the web provides information with ease.

How was the initial setup?

The initial setup was simple and easy.

What other advice do I have?

Some clients have 500 users. Some clients have 100 users. It varies. 

I rate PRTG Network Monitor as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Rodrigo Corte
Operational Management at a tech services company with 1-10 employees
Reseller
Top 5
Great to be able to create a dashboard inside software monitoring

What is our primary use case?

Our primary use case is for monitoring numerous services; internet providers, university campuses, etc. We are resellers. 

What is most valuable?

It's great that we can create a dashboard inside software monitoring, and access many other websites, it is a complete monitoring solution.

What needs improvement?

I'd like to see the inventory of the device improved. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

The technical support is fine, I've never had a problem. 

How was the initial setup?

Deployment was completed within a day. 

What other advice do I have?

I…

What is our primary use case?

Our primary use case is for monitoring numerous services; internet providers, university campuses, etc. We are resellers. 

What is most valuable?

It's great that we can create a dashboard inside software monitoring, and access many other websites, it is a complete monitoring solution.

What needs improvement?

I'd like to see the inventory of the device improved. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

The technical support is fine, I've never had a problem. 

How was the initial setup?

Deployment was completed within a day. 

What other advice do I have?

I recommend this solution and rate it a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Nelson Saravia
Senior Business Project Manager at Bonsai System Ltda
Real User
Top 20
Reasonable priced and easy to use

What is our primary use case?

 PRTG Network Monitor is used to monitor our client's network.

What is most valuable?

The most valuable feature of PRTG Network Monitor is its ease of use.

What needs improvement?

PRTG Network Monitor can improve by having better integration with devices.

For how long have I used the solution?

I have used PRTG Network Monitor within the past 12 months.

What's my experience with pricing, setup cost, and licensing?

The price of PRTG Network Monitor is reasonable. 

What other advice do I have?

I rate PRTG Network Monitor a nine out of ten.

What is our primary use case?

 PRTG Network Monitor is used to monitor our client's network.

What is most valuable?

The most valuable feature of PRTG Network Monitor is its ease of use.

What needs improvement?

PRTG Network Monitor can improve by having better integration with devices.

For how long have I used the solution?

I have used PRTG Network Monitor within the past 12 months.

What's my experience with pricing, setup cost, and licensing?

The price of PRTG Network Monitor is reasonable. 

What other advice do I have?

I rate PRTG Network Monitor a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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