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Pandora FMS Pros and Cons

Pandora FMS Pros

MC
Systems Analyst at a university with 501-1,000 employees
It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product.
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User
What I value most about Pandora FMS is the simplicity of working with it.
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Services Desk Manager at Asociacion Peravia de Ahorros y Prestamos
The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring.
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Pandora FMS Cons

MC
Systems Analyst at a university with 501-1,000 employees
Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything.
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User
The price for Pandora FMS is expensive.
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Services Desk Manager at Asociacion Peravia de Ahorros y Prestamos
It would be helpful to include the generation of reports for times that the network was out of service.
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