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Palo Alto Networks WildFire OverviewUNIXBusinessApplication

Palo Alto Networks WildFire is #1 ranked solution in top Advanced Threat Protection (ATP) tools. IT Central Station users give Palo Alto Networks WildFire an average rating of 8 out of 10. Palo Alto Networks WildFire is most commonly compared to Fortinet FortiGate:Palo Alto Networks WildFire vs Fortinet FortiGate. Palo Alto Networks WildFire is popular among the large enterprise segment, accounting for 70% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a comms service provider, accounting for 26% of all views.
What is Palo Alto Networks WildFire?
WildFire™ cloud-based threat analysis service is the industry’s most advanced analysis and prevention engine for highly evasive zero-day exploits and malware. The cloud-based service employs a unique multi-technique approach combining dynamic and static analysis, innovative machine learning techniques, and a groundbreaking bare metal analysis environment to detect and prevent even the most evasive threats.
Palo Alto Networks WildFire Buyer's Guide

Download the Palo Alto Networks WildFire Buyer's Guide including reviews and more. Updated: November 2021

Palo Alto Networks WildFire Customers
Novamedia, Nexon Asia Pacific, Lenovo, Samsonite, IOOF, Sinogrid, SanDisk Corporation
Palo Alto Networks WildFire Video

Pricing Advice

What users are saying about Palo Alto Networks WildFire pricing:
  • "We pay between $3,000 and $4,000 CAD ($2,200 - $3,000 USD) per year to maintain this solution."
  • "This is an expensive product and the market for Palo Alto in Poland could be much bigger if the pricing was comparable to Fortinet."
  • "This solution is very pricey and it depends on the package that you implement."
  • "We are on an annual subscription. When we purchased the firewall, we had activated this solutions license for a minimum of one year. The price of the solution is fair."
  • "The physical appliance is around €3,000 or €4,000, and then, you have the licensing for a year for around €3,000."

Palo Alto Networks WildFire Reviews

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JasonMcFeetors
Information Technology Manager at a construction company with 51-200 employees
Real User
Top 20
Good technical support and provides automatic analysis that saves us time in filtering email

Pros and Cons

  • "Using WildFire has reduced the number of viruses and the amount of malware that comes into our system, which means that I don't have to rely on the end-users to identify it."
  • "It would be nice if there was an easier way to install and deploy it, such as through the inclusion of wizards."

What is our primary use case?

We have the Palo Alto Firewall sitting on the edge and everything that comes through it is analyzed. Even if anything comes through via email, it is forwarded to the WildFire service, which then opens up email attachments to see if they do any damage to the system. If it reports back that the attachment should not be forwarded then it keeps it out.

WildFire has discovered a lot of stuff that our other anti-spam tool did not, so it has been quite good.

How has it helped my organization?

Using WildFire has reduced the number of viruses and the amount of malware that comes into our system, which means that I don't have to rely on the end-users to identify it. This results in less chance that our systems will get infected. I would estimate that there has been a 15% - 20% reduction in that kind of stuff getting through.

What is most valuable?

The most valuable feature is where it automatically opens up the emails and checks to see if any damage occurs to the system. That's something that would be difficult for us to do here manually, simply because we get so many emails coming in. I think about 80% of the emails we get are spam and for us to be able to manually go through that, one by one, looking to see whether they are good or not, would take perhaps 50 people full-time.

What needs improvement?

Palo Alto is very tech-heavy, and the average user can't just go and deploy one. You really need to know what you're doing. I've been doing IT for more than 25 years and I sometimes have to double-check things or ask for help. The reason is that there is so much included in the solution. It would be nice if there was an easier way to install and deploy it, such as through the inclusion of wizards. Having a more complex product generally means that you need more technical expertise, although if very experienced people are still having trouble then it is probably worth revisiting and trying to improve.

It would be nice to have some sort of remote management tool. As far as I'm aware, they don't have a tool that runs on a mobile device, so you need to be in front of a workstation in order to get it up and running. If I had a remote tool that allowed me to access it then it would be very helpful. Even if I have to VPN into the network, that's fine, because being able to remotely do stuff on my phone would be useful. Everything is going that way.

For how long have I used the solution?

We have been using Palo Alto WildFire for about seven years.

What do I think about the stability of the solution?

This solution is quite stable and we've had very few problems.

We did have one false positive that nobody was able to figure out, including Palo Alto and our consultants. Ultimately, I was able to find the problem, write some code and embed it, and that has kept the problem from reoccurring. Otherwise, it has been rock solid.

It is quite extensively used in our organization. Literally, it is used non-stop.

What do I think about the scalability of the solution?

This solution is quite scalable. The specific solution that we have was sized for our environment but I know that you can get other models that will scale up or down, depending on what you need. I think that it should work fine, regardless of what type of organization you're in.

We have between 60 and 70 users. Everybody from the CEO to delivery drivers, office workers, and mobile employees use this solution.

How are customer service and technical support?

Technical support from Palo Alto is very strong. Whenever I've had problems, they've been able to help me out, every single time. I've gone to them with some pretty complex stuff and they will sit with you until it's done. They have technical support that follows the sun, so if I've got somebody who is in the same timezone and their shift ends, they will transfer me to another person who is just starting their day and can spend another eight hours with me, if necessary. 

The biggest lesson that I learned from using this solution is not to hesitate to call support. You're going to bang your head against the wall trying to figure things out, and meanwhile, these guys are just sitting there waiting to help you. They will figure things out a lot faster than you will. 

Which solution did I use previously and why did I switch?

The company did have a previous solution. I don't know what it was, but the switch to this product was based on the recommendation from the telco.

How was the initial setup?

The initial setup is fairly complex.

One of the challenges is that you often need to have a third-party implement the solution, and whoever handles the task needs to understand your network and your use case extremely well. They have to know it so well that really, they need to be an employee and work with the environment in order to roll it out properly. It's difficult to do, so that means you need to have a highly technically skilled individual who can go in and implement stuff that works with the company. Unfortunately, most smaller companies just don't have that kind of person.

From the point that we first started talking about it, followed by the installation, setting it up, and testing, it probably took a couple of months. We first implemented a test network, which was segmented off and used in parallel. We had some people who were willing to test the new system and helped us to gain confidence in the implementation. Once it was complete, we brought everybody over to the new network and remove the old one.

What about the implementation team?

We had a consultant come in and he did an okay-job. However, I had to go back in later on and rework a bunch of stuff, simply because he didn't understand the environment.

The company we used was Telus, which is a telco in Canada. When the primary consultant would run into problems then he would call somebody else, who in turn called somebody else. In total, we had several people from Telus who were working on the implementation.

For the deployment staff, you will be needing two or three people. They have to have an understanding of the business, networking, networking protocols, and security.

With respect to the maintenance, it is pretty hands-off. One or two people can handle it, as long as they've got a strong understanding of how the Palo Alto system works. The only time you really need to touch it is if you need to make a modification to the web filtering rules or if you need to modify the configuration to allow for different services or different devices on the network.

What was our ROI?

This solution saves us a pile of money because we don't have to manually go through all of our emails.

What's my experience with pricing, setup cost, and licensing?

Smaller organizations may find it a bit costly. It is not a cheap solution, simply because of everything that it can do, so there might be a cost barrier for smaller organizations.

We pay between $3,000 and $4,000 CAD ($2,200 - $3,000 USD) per year to maintain this solution. There are different charges the depend on the different options, such as WildFire or different virus signatures. 

What other advice do I have?

This is a very good solution and from a technical perspective and it does a fantastic job. At the same time, we are actually planning on getting rid of it, as it is probably overkill for what we need. I think that when they were looking at this device, they didn't really know where to turn. I was not working here at the time, so they took the recommendation from their telco.

My intention is to replace it with four or five individual firewalls, which gives us a little bit of redundancy and does some other things for us. Palo Alto has a lot of advanced stuff that it brings with it, and we don't have a need for it.

Specifically for WildFire, we're shifting away from on-premises email and going to a cloud-based email system. In that type of managed solution, the provider handles messaging security.

My advice for anybody who is researching this solution is to consider the requirements and the cost. I guarantee that this product will do what you need, but you have to make sure that what you need is what it provides. It is possible that there is more in there than what you'll actually use, so you need to think about whether it is worth the cost. The reason that we're changing is cost-related. For what they are charging us every year, I will completely replace all of our hardware, get exactly what we need, and only pay for it once. We will be saving $3,000 - $5,000 CAD ($2,200 - $3,800 USD) every year after this, just because we don't have those licensing costs associated with it.

The bottom line is that this solution has the ability to do an awful lot of stuff, and if it were easier to configure then it would be even better.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
UW
CEO at E-DIRECT CLOUD SOLUTIONS SP. Z O.O.
Real User
Top 20
Offers good protection against zero-day malware

Pros and Cons

  • "The most valuable feature is the cloud-based protection against zero-day malware attacks."
  • "The only complaint that we receive from our customers is in regards to the price."

What is our primary use case?

We are a solution provider and WildFire is one of the security products that we implement for our customers. We are also using it for testing purposes.

It is primarily used to check for cloud-based malware.

How has it helped my organization?

Nowadays, this product is very important for customers because there are a large number of zero-day attacks. It gives them a sense of security and confidence because you never know what type of malware will be invented tomorrow.

What is most valuable?

The most valuable feature is the cloud-based protection against zero-day malware attacks.

What needs improvement?

The only complaint that we receive from our customers is in regards to the price. Our clients are happy with the technical aspects, but the cost is expensive.

Some customers complain that it takes a long time to make changes to the configuration, but this depends on the customer and the environment. It may not be a problem that is directly related to the product. There are a lot of changes that need to be made for the security of a big company.

The technical support team in Poland should be larger.

Palo Alto needs to invest more in marketing because there is not enough awareness for the brand in Poland. 

For how long have I used the solution?

We have been using WildFire for one year.

What do I think about the stability of the solution?

We have not experienced any problems related to stability in our environment, and have not had any such complaints from our clients. 

How are customer service and technical support?

We have not had any issues that required going outside of our own technical team.

The Palo Alto team in Poland is very small, so getting an engineer's time can be a challenge.  If you have a small team then it's hard to support everybody. The local distributor has taken over some of the responsibilities for solving technical issues that customers have.

My thinking is that we don't have to contact technical support with serious issues because we don't have big problems with the product. I'm sure that there are bigger customers in need of support, and it may be lacking in Poland, but of course, there is an international team that can handle issues as well.

Which solution did I use previously and why did I switch?

We deal with other vendors including Cisco and Fortinet, and we see a trend where more and more companies are implementing a WildFire-type solution into their products.

Fortinet is the market leader in Poland, in part because of their pricing. Another important thing is that if you want to implement a PoC and need a device of any kind, it is readily available from Fortinet. However, with Palo Alto, it cannot be done so quickly.

We have been in contact with Cisco technical support, and it is much easier to contact an engineer than it is with Palo Alto. The Cisco support is really good in Poland.

How was the initial setup?

When it comes to installation and configuration, it is very good. The length of time required for deployment depend on the number of features and how much configuration has to be done. Typically, it takes between one and three weeks.

We also deploy WildFire using VM models so that we can test various solutions for our clients.

What about the implementation team?

Our in-house team is responsible for the deployment, maintenance, and support.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product and the market for Palo Alto in Poland could be much bigger if the pricing was comparable to Fortinet. We have lost a lot of deals to Fortinet over the price issue.

As an example, if somebody is satisfied with Fortinet and they only need to renew their subscription then it is difficult to convince them to try a completely new device at a higher price.

What other advice do I have?

WildFire is always a product that we recommend for our Palo Alto clients because it tracks potential malware in the cloud and it is very important to prevent these types of attacks.

In today's climate with the pandemic, a lot of staff are working offsite and remotely, leading to a surge in internet usage. This makes the work environments prone to various threats, which is one of the reasons that products like WildFire are so important.

Overall, from our point of view, it is a good product that works well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.
SF
Network Manager at 3C Information Solutions Inc
Real User
Top 20
Simple to set up, offers malware protection and web filtering, and the VPN works well

Pros and Cons

  • "The most valuable feature for us is the VPN."
  • "When you contact support, there is no guarantee that they will be available to help you tackle the issue that you are facing."

What is our primary use case?

We had two 800-Series Palo Alto Firewalls, but as they reached end-of-life, we began researching alternatives. Ultimately, we chose to switch to Cisco Firepower, so we no longer use WildFire.

What is most valuable?

The most valuable feature for us is the VPN. We used GlobalProtect for the VPN, as well as site-to-site.

It is very simple to use.

What needs improvement?

The support needs to be improved because it takes too long to resolve severity-one issues.

Better integration with third-party products and services is needed.

The need to implement their own multifactor authentication, rather than relying on third-party add-ons for it.

They have malware protection and web-filtering in place, although they are not as effective as Titan or Cisco Umbrella.

For how long have I used the solution?

I began working with Palo Alto WildFire a year ago when I joined the company.

What do I think about the stability of the solution?

It is a solid, stable network solution.

What do I think about the scalability of the solution?

In terms of scalability, Palo Alto is at the top of the market.

Managing this solution we had six network administrators, who are network analysts. In terms of end-users, the entire company was using the Palo Alto network.

How are customer service and technical support?

When you contact support, there is no guarantee that they will be available to help you tackle the issue that you are facing. Sometimes you are left on the phone for three or four hours before you can speak with an engineer, which is very, very poor. If you have an emergency situation or a network outage of severity-one, then you cannot wait for hours to support your clients.

Which solution did I use previously and why did I switch?

Palo Alto was the first solution of this type that we used. However, we have recently purchased Cisco Firepower and no longer work with Palo Alto products.

Prior to Firepower being released, Palo Alto was very simple and better than Cisco ASA. Now, however, Firepower is simpler and the support is outstanding. With Cisco, if you have a severity-one outage then it will be less than ten minutes before you get an engineer on the phone to help you.

I have also worked with Check Point and Juniper solutions, and I feel that scalability-wise, Palo Alto is better than the rest, except for perhaps Cisco, where it is neck and neck.

How was the initial setup?

The setup is not complex. When you come from a CLI background of Cisco ASA or any other platform, Palo Alto is much easier. As long as you are familiar with the general steps in the procedure, it is not difficult.

What's my experience with pricing, setup cost, and licensing?

This solution is very pricey and it depends on the package that you implement. There are sometimes promotions on, which can save on costs.

What other advice do I have?

The Palo Alto models that we were using are the PA800-500 and PA830. 

I have seen people in different organizations and different industries set their firewall solutions up in different ways. It depends on the level of support, in terms of who will be maintaining the network. It also includes the level of knowledge they have, as well as their management preference. Some people choose Palo Alto because they don't care about the costs, and it is an easy solution to use, especially if they are already familiar with it. I would say that if they have the budget then this is a good choice and I recommend it.

However, if they are looking to consolidate all of their services, then the option to choose is definitely Cisco. It's a cloud-based solution with malware protection, filtering, and everything you need all in one box. It makes a lot of difference.

Finally, some people prefer FortiGate because the pricing is good and it is simple to use, whereas some people prefer Check Point for other reasons. It's an individual choice, but it should be well researched before the final choice is made.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
VA
Technical Support Engineer at a venture capital & private equity firm with 501-1,000 employees
Reseller
Top 20
Excellent threat protection, great technical support, and an easy setup

Pros and Cons

  • "The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products."
  • "The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective."

What is our primary use case?

We primarily use Wildfire products to prevent attacks. As resellers, we showcase the Wildfire capabilities like handling known and unknown threats on the customer side. 

What is most valuable?

The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products.

What needs improvement?

In terms of threat prevention capabilities, the solution doesn't need any improvements that I can see. We've been quite satisfied.

The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective.

For how long have I used the solution?

I've been using the solution for nine months now. I'm new to Palo Alto Networks but I have been using the solution since I started working with Palo Alto Networks on the reseller side.

How are customer service and technical support?

We've dealt with technical support in the past. Once you open a ticket from the support portal, you will be assigned an engineer. That engineer will only focus on your case until it is solved. It's unlike other vendors that don't necessarily give you the same engineer or service representative for the same ticket. It offers good continuity when there are issues to be resolved. We've been quite satisfied with their level of service.

Which solution did I use previously and why did I switch?

I've used Sophos Firewall in the past. They can also block or scan threats. 

How was the initial setup?

The solution is very straightforward. Setting it up is easy. We just create a Wildfire profile then apply it on the security parcel. It is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is a bit higher, but it's worth the extra money you will spend because of the protection that you get.

What other advice do I have?

I really recommend Palo Alto Networks. Out of 10 stars, I would give 11. 

I would recommend the solution because it's so easy to deploy and when you read the security profiles, it's very easy to handle, unlike other vendors. When it comes to threat protection, the features are easy to use and understand.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Darshil Sanghvi
Consultant at a tech services company with 501-1,000 employees
Reseller
Top 5Leaderboard
Different deployments available, highly scalable, and plenty of features

Pros and Cons

  • "The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus."
  • "The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes."

What is our primary use case?

We are using the solution for our zero-day advanced persistent threats(APT). Additionally, we are using it as our only sole network distribution.

What is most valuable?

I have found that there are many good features found with this solution. There is the option of cloud and an on-premises version. 

The service-level agreement(SLA) provides the ability to converts the unknown to the known in less than five minutes. 

The environment analysis runs in multiple areas and does not just execute in one area, such as the virtual hypervisor.

The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus. 

What needs improvement?

The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes.

In a future release, they could make the solution be a stand-alone deployment, one that does not need another Palo Alto solution and can integrate with any other solution from another company. For example, we could use this solution together with other solutions, such as Fortinet firewalls or endpoint solutions. 

What do I think about the stability of the solution?

The solution is stable and reliable. Since it is on the cloud we do not have to worry about this much.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 400 users using the solution. We currently do not plan to increase the capacity because our maximum amount of users would be 500 users and we only have approximately 300 on-premise users at this time while the rest of them are working remotely.

How are customer service and technical support?

I have found the technical support responsive.

How was the initial setup?

Since it is a cloud-based version the setup was straightforward and easy, we just have to activate the license to use it.

What's my experience with pricing, setup cost, and licensing?

We are on an annual subscription. When we purchased the firewall, we had activated this solutions license for a minimum of one year. The price of the solution is fair.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks WildFire a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PR
Information Systems Manager at a non-profit with 1-10 employees
Real User
Top 5
Better control, specific to our needs, and fantastic support

Pros and Cons

  • "You have better control because you define apps. You just don't define ports. You define apps, and the apps are monitored in the traffic. It is more specific than the Cisco firewall when it comes to our needs."
  • "The configuration should be made a little bit easier. I understand why it is as it is, but there should be a way to make it easier from the user side."

What is most valuable?

You have better control because you define apps. You just don't define ports. You define apps, and the apps are monitored in the traffic. It is more specific than the Cisco firewall when it comes to our needs.

What needs improvement?

The configuration should be made a little bit easier. I understand why it is as it is, but there should be a way to make it easier from the user side.

For how long have I used the solution?

I'm going into my second year here now.

What do I think about the stability of the solution?

Its stability is good.

What do I think about the scalability of the solution?

It is good in terms of scalability. We have around 25 users currently, and we don't have any plans to increase the usage. The current solution supports up to 1,500 users. It is a little bit overkill for what we actually need. It would probably be good for quite a while in the future.

How are customer service and support?

Their support is fantastic. You can call them and have a technician sitting with you at three o'clock in the morning to help you through things.

Which solution did I use previously and why did I switch?

Previously, we were running Cisco's solution, but then we got told from headquarters in the US that we needed to change.

How was the initial setup?

If you know what you're doing, it goes quickly. If you don't know what you're doing, it's going to take a while. That is why I requested an easier setup.

In terms of maintenance, our IT unit is responsible for all VPN traffic. We have now automated things a bit, but in the beginning, it was manual. 

What about the implementation team?

We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

The physical appliance is around €3,000 or €4,000, and then, you have the licensing for a year for around €3,000.

What other advice do I have?

I would recommend this solution to others. I would rate it at an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Dwayne Samson
Senior Analyst Security and Compliance at a insurance company with 5,001-10,000 employees
Real User
Top 5Leaderboard
It has great stability and we see a lot of value from it

Pros and Cons

  • "For example, if a security Intel threat talks about an IOC. We can then go to our MSP and say, "Is there a signature for this particular type of malware that just came out?" And if they'll say yes, then we'll say, "Okay. Does it apply to these firewalls? And have we seen any hits on it?" There's absolutely value in it."
  • "It's not really their problem, it's a problem across the board. There will always be problems with interrupted traffic. We have to set it up where we're playing a middle man game where we're stripping it out, looking at it, and then putting it back together and sending it on its way. That requires CPU cycles. And there's some overhead with that."

What is our primary use case?

WildFire is being deployed based on vendor and security best practices and recommendations from our Managed Service Provider. leveraging their inherent knowledge it allows us to think outside the box. 

What is most valuable?

When  a security Intel threat talks about an IOC. We can then go to our MSP and ask, "Is there a signature for this particular type of malware?" The response is generally  yes, it is applied almost in real time. 

What needs improvement?

It's not a problem specific to the technology, it's a problem across the board. All the encrypted traffic can be a challenge. Becoming a man in the middle requires CPU cycles, causing additional  overhead.


What do I think about the stability of the solution?

The stability's great as long as its sized correctly. no huge hits from a CPU or RAM from a performance perspective. It would be prudent to monitor performance statistics. 

What do I think about the scalability of the solution?

The way it's delivered, I don't see scalability being an issue.

How are customer service and technical support?

We're a managed service, so we've got to fill in the middle that's running interference for us.

How was the initial setup?

The initial setup is really straightforward. Turn the WildFire service on within firewalls and then apply that service to the security policies you want.

What's my experience with pricing, setup cost, and licensing?

Some services require additional licensing. WildFire was one of the services we definitely wanted out of the gate. Suggestion is to determine your requirements of services and map back to the cost of turning on the service.

What other advice do I have?

Install the solution set it up the service in alert mode. Run reports and determine how you want it tuned, them move into block mode. You may want to go to  block mode right away with known out of the box threats. 


Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MS
Freelance Security Consultant
Consultant
Stable with an easy initial setup and decent technical support

Pros and Cons

  • "The scalability is acceptable."
  • "The automation and responsiveness need improvement."

What is our primary use case?

I primarily use the solution for my client's companies. 

What is most valuable?

I did not find anything that makes it more unique than other equivalent products.

The initial setup is very simple.

The solution is stable.

The scalability is acceptable. 

Technical support is great.

What needs improvement?

The solution needs more third-party integration. 

The automation and responsiveness need improvement.

They need to be able to escalate technical support issues in a more effective way.

The solution is a bit too expensive. 

For how long have I used the solution?

I've used the solution for many years. IT's been a while. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution does have the capability to scale. It can scale to a certain extent. 

How are customer service and technical support?

Technical support was perfect. That said, it's hard to escalate. We're mostly happy with technical support. It's just that the escalation process takes too much time.

Which solution did I use previously and why did I switch?

We are working with a similar product to WildFire at the moment. The features are the same, however, the stability and reliability are better.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex or difficult. A company shouldn't have any issue with the process.

What's my experience with pricing, setup cost, and licensing?

The pricing could be a bit better. 

What other advice do I have?

I'm a freelancing security consultant.

I'd advise new users to just double-check the admin guide, the organization guide, before beginning.

I'd rate the solution at an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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