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CIO/CTO at a manufacturing company with 501-1,000 employees
Real User
Top 5
User-friendly GUI, reliable, and the application firewall performs well

What is our primary use case?

We primarily use this product to protect our network.

What is most valuable?

The most valuable feature is the application firewall.

The GUI is user-friendly.

What needs improvement?

The way that the roles are made, specifically with how you specify the path, could be simpler.

For how long have I used the solution?

I have been working with Palo Alto Networks NG Firewalls for one year.

What do I think about the stability of the solution?

We used the product on a daily basis and have had no critical issues so far.

What do I think about the scalability of the solution?

We have hundreds of users in the company and have not tried scaling it.

How are customer service and technical support?

With regards to support, they have a lot of things to improve.

Which solution did I use previously and why did I switch?

We also use Check Point as a firewall. Both have their advantages but for my part, Palo Alto is better because of the way it handles applications. Check Point is better if you are only using ports and TCP/IP.

How was the initial setup?

The initial setup is of medium difficulty. It is not simple yet not complex.

What about the implementation team?

We implement in-house with some assistance from the vendor. It took a few hours to deploy.

What's my experience with pricing, setup cost, and licensing?

Palo Alto is more affordable than some competing products, such as Check Point.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of IT Infrastructure at a financial services firm with 1,001-5,000 employees
Real User
Provides a reliable central firewall
Pros and Cons
  • "Identifying applications is very easy with this solution."
  • "The reports it provides are not helpful."

What is our primary use case?

We use this solution as our central firewall, but not as a perimeter firewall. For our perimeter, we use another solution. 

Our organization consists of roughly 2,000 to 3,000 employees. 

What is most valuable?

Identifying applications is very easy with this solution.

What needs improvement?

I don't like the reporting. The reports it provides are not helpful. They should include more executive summaries and other important information — they're too technical.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

The stability is excellent. 

How are customer service and technical support?

The technical support is good, but not excellent. Their responses can be quite vague and unhelpful at times. 

Which solution did I use previously and why did I switch?

We used to use Checkpoint. We stopped using it because the price was too high. 

How was the initial setup?

Considering our limited amount of experience, the initial setup was easy. Deployment took one month. 

What about the implementation team?

A local reseller team of roughly three to five people implemented it for us — it was a great experience. 

Which other solutions did I evaluate?

We evaluated Palo Alto, Checkpoint, Fortinet, and Cisco Firepower. Overall, it came down to the price — that's why we went with Palo Alto Networks NG Firewalls.

What other advice do I have?

This solution is very particular; it's only suited to specific companies — it's a commercial opportunity. 

Overall, on a scale from one to ten, I would give this solution a rating of eight. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AnkitMittal
Network Engineer at Vibs
Real User
Top 5
Stable, good technical support, and there are helpful use case description on the website
Pros and Cons
  • "The scalability is very good."
  • "This is a difficult product to manage, so the administrator needs to have a good knowledge of it, otherwise, they will not be able to handle it properly."

What is our primary use case?

We are a solution provider and this is one of the firewalls that we implement for our clients.

What needs improvement?

This is a difficult product to manage, so the administrator needs to have a good knowledge of it, otherwise, they will not be able to handle it properly.

What do I think about the scalability of the solution?

The scalability is very good.

We have a small number of clients with this solution in place.

How are customer service and technical support?

The support is good.

Which solution did I use previously and why did I switch?

I have experience with multiple firewall vendors and I have seen that products from other vendors have bugs. My feeling is that Palo Alto does not have this problem.

Some of the vendors that I have worked with are Fortinet and Sophos. The setup and management of these products are easy compared to Palo Alto.

How was the initial setup?

Implementing this product can be a little bit difficult. The configuration is difficult compared to other products, so it would be nice if there were videos are other instructions available. It can be very time consuming for the network administrator.

What's my experience with pricing, setup cost, and licensing?

The pricing is very high.

What other advice do I have?

My advice for anybody who is implementing this firewall is to follow the guide or instructions that are available. There are multiple resources and examples of use cases available on the Palo Alto website, and you can directly follow them.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Humbert Choi
Cyber Security Trainee at Macroview Telecom Limited
Reseller
Top 20
Stable, straightforward to set up, and guards against sophisticated attacks

What is our primary use case?

We are a solution provider and this is one of the firewall solutions that we implement for our customers. We present this product to customers and also handle the onsite installation. Our clients use it to secure their network infrastructure.

What is most valuable?

The most valuable feature is WildFire, which blocks sophisticated attacks and distinguishes it from other traditional firewall functions.

What needs improvement?

I would like to see better third-party orchestration so that it is easier for the team to work with different products.  Improvements should be made in the Cortex module.

For how long have I used the solution?

I worked with this next-generation firewall for about four months as I rotated between departments.

What do I

What is our primary use case?

We are a solution provider and this is one of the firewall solutions that we implement for our customers. We present this product to customers and also handle the onsite installation.

Our clients use it to secure their network infrastructure.

What is most valuable?

The most valuable feature is WildFire, which blocks sophisticated attacks and distinguishes it from other traditional firewall functions.

What needs improvement?

I would like to see better third-party orchestration so that it is easier for the team to work with different products. 

Improvements should be made in the Cortex module.

For how long have I used the solution?

I worked with this next-generation firewall for about four months as I rotated between departments.

What do I think about the stability of the solution?

We have had no complaints about stability.

What do I think about the scalability of the solution?

Scalability has not been a problem. Our customers for this firewall are large companies in industries such as banking.

How are customer service and technical support?

I have not been in contact with technical support.

How was the initial setup?

The initial setup is quite straightforward compared to other brands of firewalls. The deployment takes about one month.

What about the implementation team?

Our in-house team handles the deployment and maintenance for our customers.

What other advice do I have?

My advice for anybody who is considering this product is that it is a useful firewall and high-ranking compared to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Jan Hammer
Marine Consultant/Captain/Senior DPO at Jan Arild Hammer
Consultant
Top 20
The best firewall that is easy to set up and has good flexibility and stability

What is our primary use case?

We use it to control what users may access internally and externally, which covers everything. We are using its latest version. The model that we are using is 3220.

What is most valuable?

Its flexibility is the most valuable.

What needs improvement?

Its price can be better. They should also provide some more examples of configurations online.

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it because if you want to scale it upwards, you have to change the firewall.

How are customer service and technical support?

I have sometimes used the local…

What is our primary use case?

We use it to control what users may access internally and externally, which covers everything. We are using its latest version. The model that we are using is 3220.

What is most valuable?

Its flexibility is the most valuable.

What needs improvement?

Its price can be better. They should also provide some more examples of configurations online.

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it because if you want to scale it upwards, you have to change the firewall.

How are customer service and technical support?

I have sometimes used the local support here in Norway. That has been okay. There are no problems.

Which solution did I use previously and why did I switch?

I have tried Sophos, Cisco, and FortiGate. This is the best firewall.

How was the initial setup?

The initial setup is easy. There is good documentation for this.

What's my experience with pricing, setup cost, and licensing?

Its price can be better. Licensing is on a yearly basis.

What other advice do I have?

I would rate Palo Alto Networks NG Firewalls a ten out of ten. It is the best solution I have tried. I am happy with this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer
Real User
Useful web filtering, responsive technical support, but VPN needs improvement
Pros and Cons
  • "The best features of this solution are URL filtering and traffic visibility."
  • "The areas that need to improve are network protection and user identification."

What is our primary use case?

I am using the solution for protecting the network organization from threats.

What is most valuable?

The best features of this solution are URL filtering and traffic visibility.

What needs improvement?

The areas that need to improve are network protection and user identification.

In the next release of the solution the VPN could improve because it is not as good as competitors.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

This solution is stable and reliable.

What do I think about the scalability of the solution?

We have 10 employees using this solution in my organization. We are in the beginning phases of testing and will increase usage if the test phase results are favorable.

How are customer service and technical support?

The technical support is responsive.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for this solution. I am happy with the price and when comparing it to other solutions it is priced competitively.

Which other solutions did I evaluate?

I have evaluated Sophos firewalls and I found Palo Alto solutions better because of the protection and web filters.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks NG Firewalls a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Team Leader at a tech services company with 501-1,000 employees
Real User
Plenty of useful features, reliable, but priced high
Pros and Cons
  • "There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth."
  • "The solution is not straightforward."

What is our primary use case?

We use this solution to protect our network.

How has it helped my organization?

This solution has helped our organization by protecting the perimeter of our network from both internal and external threats.

What is most valuable?

There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth.

What needs improvement?

The solution is not straightforward.

For how long have I used the solution?

I have been using this solution for approximately eight years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users using this solution in my company.

How was the initial setup?

The initial setup was complex. The full installation, including customize to meet our requirements, took approximately one month.

What about the implementation team?

We used the help from an integrator team for the implementation.

What was our ROI?

The technical support is satisfactory.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is on the higher side compared to competitors.

Which other solutions did I evaluate?

We are currently looking for a better-priced solution.

What other advice do I have?

This is a very good solution but it is very expensive.

I rate Palo Alto Networks NG Firewalls a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITSM Engineer at a comms service provider with 11-50 employees
Real User
Reliable with good App-ID, Content-ID, User-ID, and encryption and decryption features

What is our primary use case?

We are using it for data center protection, intrasystem security, endpoints protection, load balancing, and DHCP.

What is most valuable?

The App-ID, Content-ID, User-ID, and encryption and decryption are valuable features.

What needs improvement?

They can improve the handling and management of User-ID. They should also improve its price. Their technical support can also be improved.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

We went from 4 devices to 16 devices, and it was not a big problem. Currently, we don't have any plans to increase its usage. Our network…

What is our primary use case?

We are using it for data center protection, intrasystem security, endpoints protection, load balancing, and DHCP.

What is most valuable?

The App-ID, Content-ID, User-ID, and encryption and decryption are valuable features.

What needs improvement?

They can improve the handling and management of User-ID. They should also improve its price. Their technical support can also be improved.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

We went from 4 devices to 16 devices, and it was not a big problem. Currently, we don't have any plans to increase its usage. Our network won't grow over the next two years. It will stay as it is.

How are customer service and technical support?

Their technical support is sometimes lousy, but sometimes, it is okay. Their technical support can be improved.

How was the initial setup?

Its initial setup is not too complex for an environment like this.

What's my experience with pricing, setup cost, and licensing?

Its price should be improved.

What other advice do I have?

I would recommend this solution. I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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