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Opsview Monitor OverviewUNIXBusinessApplication

What is Opsview Monitor?

Opsview Monitor enables DevOps teams to deliver smarter business services, faster. Our best-in-class hybrid ITIM software helps them be successful by providing unified, actionable insights into modern IT; including hardware, OSs, and applications, on-premises and in any cloud. Visit www.opsview.com.

Opsview Monitor was previously known as Opsview, Opsview Enterprise.

Buyer's Guide

Download the Server Monitoring Buyer's Guide including reviews and more. Updated: January 2022

Opsview Monitor Customers

IBM, Cisco, Harvard, Massachusetts Insitute of Technology, AXA, Sky Media, Telefonica, Norfolk Southern, PayPal, Cambridge University Press, Cornell University, BT, Deliotte, Comcast

Opsview Monitor Video

Archived Opsview Monitor Reviews (more than two years old)

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Scot Gardner
Systems Administrator at Antietam Cable Television, Inc.
Real User
In graphs, I can check if and when notifications went out.

What is most valuable?

I would have to choose two features: Investigate Mode and Troubleshooting.


How has it helped my organization?

All the useful information is right there in tabs for me to check on graphs; check if and when notifications went out. I can make notes on a particular occurrence, and check the history all of these features. It saves me time when troubleshooting an issue with an interface or service. Speaking of troubleshooting, the ability to test the script or plugin right from this Investigative mode is my second favorite feature.

What needs improvement?

Reload time: Although there have been major gains in the time to process reloads, I think that there is still room for improvement in this area.

The major gains are between versions 5.0 and 5.2.. When ever you make a change or addition to to a host/interface you need to manually reload the system for the changes to be seen. The time it takes for the reload process to complete has decreased from about a minute to just over 30 seconds with just a small number of hosts (83) and then acknowledge the changes. You are reminded that you need to perform this action by a change of color of the Reload Menu item from Blue to Orange however you still have to wait for the system to reload before you can proceed to your next task.

My preference would be for this process to happen in the background so that I could move on to another task but still have the option to acknowledge or roll back the changes if need be.

For how long have I used the solution?

I have used it for almost a year now.

What was my experience with deployment of the solution?

We had a few hiccup's along the way converting from Nagios XI but with the fantastic and timely support at Opsview, those hiccups were easy to swallow.

What do I think about the stability of the solution?

We have not encountered any stability issues whatsoever, and I was a little concerned with this at first, since we were seeing dropped packets on our heavy SNMP usage before we migrated; have not had a dropped packet since we switched.

What do I think about the scalability of the solution?

We have not encountered any scalability issues at all. With the ease in deploying slaves, we are about to add a couple of slaves to take on some heavy interface-laden equipment and I am confident that Opsview can handle all of it without issue.

How are customer service and technical support?

Customer Service:

Customer service is 10 out of 10. They have always been able to resolve any issue we were having and very fast to respond to questions/tickets when we had them.

Technical Support:

Again, technical support is 10 out of 10.

Which solution did I use previously and why did I switch?

We previously used Nagios then Nagios XI.

How was the initial setup?

The setup was straightforward and easy; the configuration was a little more complex but that was easily rectified with training.

What about the implementation team?

We did this ourselves with the help of Opsview Support.

What was our ROI?

Determining ROI is above my pay grade.

What's my experience with pricing, setup cost, and licensing?

Compared to other commercial offerings, it is fairly priced and the licensing is so streamlined, it is easy to budget for.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Ipswitch and SolarWinds.

What other advice do I have?

As a busy sysadmin that wears many hats, it is a relief to deal with this product and the Opsview staff. I don't think there is a better commercial offering in this category, at least for our implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vendor
The alerting, graphs, and customization of alerts are valuable.

What is most valuable?

There are various features in Opsview that our organization finds valuable. We love the accurate alerting, graphs, and customization of alerts.

How has it helped my organization?

It has improved our up time and we are better able to identify issues before users find out.

What needs improvement?

I would like to see a bit more with the Jasper Reporting, but not a major issue.

For how long have I used the solution?

I've been using it for three years; however, our organization has been using it for over five years.

What was my experience with deployment of the solution?

No deployment issues.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is great; always responsive, within minutes at times.

Technical Support:

Technical support is great; have yet to have an issue that wasn't resolved within a day.

Which solution did I use previously and why did I switch?

We previously just used plain old Nagios. Opsview did way more of what we needed.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

An in-house team implemented it.

What's my experience with pricing, setup cost, and licensing?

Make sure to consider scaling and what features you actually need.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

What other advice do I have?

Great solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Opsview, Nagios, Zabbix and others in Server Monitoring. Updated: January 2022.
563,327 professionals have used our research since 2012.
it_user488889
Head of Technical Operations and Development at a tech company with 51-200 employees
MSP
It supports an unlimited number of users and has timed notification profiles.

What is most valuable?

Alerting and notification features Unlimited users Timed notification profiles

How has it helped my organization?

Our support team are more responsive to failures and potential problems by using the Opsview Monitoring System.

What needs improvement?

MySQL

For how long have I used the solution?

I have used it for 5+ years.

What do I think about the stability of the solution?

Sometimes Opsview has crashed, but the multiple master/slave solution provides consistent uptime for monitoring.

What do I think about the scalability of the solution?

No scalability problems – we have 300+ devices.

How are customer service and technical support?

We have received good support.

Which solution did I use previously and why did I switch?

I did not…

What is most valuable?

  • Alerting and notification features
  • Unlimited users
  • Timed notification profiles

How has it helped my organization?

Our support team are more responsive to failures and potential problems by using the Opsview Monitoring System.

What needs improvement?

For how long have I used the solution?

I have used it for 5+ years.

What do I think about the stability of the solution?

Sometimes Opsview has crashed, but the multiple master/slave solution provides consistent uptime for monitoring.

What do I think about the scalability of the solution?

No scalability problems – we have 300+ devices.

How are customer service and technical support?

We have received good support.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

Initial setup was midway between straightforward and complex.

Which other solutions did I evaluate?

  • ManageEngine
  • Big Brother

What other advice do I have?

Take the time during setup to configure all of the services and options for your devices. The new GUI is much improved.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user488880
IT Operations - Senior Analyst / Engineer at a media company with 1,001-5,000 employees
Vendor
It allows proactive event management for infrastructure and business services.

What is most valuable?

For me, scalability and reliability are the product's most valuable features.

How has it helped my organization?

It allows proactive event management for both infrastructure and business services.

What needs improvement?

Opsview lacks few features. All of the areas we listed for improvement were implemented in version 5.

Nonetheless, if it were to become more than a super monitoring tool, I would wish for an integrated CMDB and call-logging module to create a standalone integrated IT service management system out of it. It has the potential!

For how long have I used the solution?

I have used this solution for two years.

What do I think about the stability of the solution?

We did not encounter any issues with stability in our implementation.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability. It easily scaled up to two datacentres when the need arose.

How are customer service and technical support?

Technical support was professional and knowledgeable.

Which solution did I use previously and why did I switch?

We used Nagios Core Open Source, so we had no certifiable support.

How was the initial setup?

Setup was straightforward. Population of checked hosts was automated, thanks to the RESTful Web API. We added multiple hosts and check configurations this way.

What's my experience with pricing, setup cost, and licensing?

I feel that the pricing is fair and well worth it for the value extracted from it.

Which other solutions did I evaluate?

Before choosing this product, we evaluated Icinga.

What other advice do I have?

Plan carefully and use the wiki!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees
Consultant
The API is not state of the art, but Opsview helped reduce the number of logs in text files.

Valuable Features:

The most valuable component of Opsview might be the very good web GUI. It provides a great overview of all hosts and services; furthermore, adding new monitoring targets and modifying existing configuration is possible. The web interface is powered by at least one database which makes it easy to backup. In addition one might take note of the API which at least allows automated configuration.

Improvements to My Organization:

My company never used Opsview for themselves, but we provided it for many customers. Before using Opsview, they complained about chaotic web interfaces and nonsense monitoring messages in their old solutions. Afterwards, they were impressed by how easy monitoring could be, and they no longer had to edit large text files in order to configure hosts and service checks. Instead, they simply started using the Opsview web GUI which is also very self-explanatory. So no long introduction was needed.

Room for Improvement:

The API provided by Opsview is, compared to other monitoring solutions, not state of the art. It would be great to see that more efforts would be put into this part of the product. Furthermore I would love to see support for more database systems which are needed for storing configuration stuff and data.

Use of Solution:

I was using it between mid 2012 and the beginning of 2014. The foundation and the architecture haven't changed much since then. I worked with Opsview before the pro version had more features than the free community edition (e.g. Opsview Core 4). It was always running with Ubuntu 12.04.

Stability Issues:

Since Opsview heavily relies on MySQL and InnoDB, backups or large installations can be slow. You will need to put a lot of time into tning your database in order to keep it performing well.

Initial Setup:

It was easy since Opsview provided a working Ubuntu package, and a good how-to.

Implementation Team:

We automated the deployment, and did it ourselves, so no consulting was Needed. When implementing Opsview, one has to make sure that the VM OR hardware beneath IT, is powerful enough, and that MySQL is configured the correct way.

Cost and Licensing Advice:

Large Opsview setups come with high licensing fees. I find them to be too expensive, but that is only my opinion. There are not many different licensing models, so if you go for an Opsview installation, make sure to talk to your Opsview partner or the vendor and make sure that you get the best prices possible. Only use the core edition for trial setups, not for production.

Other Solutions Considered:

Well, if you are ready to spend a lot of money and time in getting a large system view installation up and running (in a performance way), Opsview is THE solution which covers most requirements you can possibly have. But if you want to rely on open source software, which has no license fees or feature limits, I can recommend CheckMK, Shinken and Icinga2. I used CheckMK and Icinga 2 for monitoring projects since the end of 2014 because I prefer limit-free open source software over commercial software.

Other Advice:

It is a great product, and if you accept that you have to use MySQL as the database system you will definitely like it. If your installation will cover more than 100 hosts, you should run Opsview on bare-metal.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Cloud Solutions Architect at Clouditalia Telecomunicazioni
Real User
Compared to Nagios, the benefit is the simplicity to set up and modify devices.

What is most valuable?

I like its scalability thanks to slaves. You can add as many slave as you want, which also allows you to reach and monitor devices running on the network that are not accessible by the master. It also has good roles management which is very useful for a service provided to customers. Lastly, it also has a nice GUI.

How has it helped my organization?

Before we used Nagios. It's based on Nagios too, but the biggest benefit when compared to it is the simplicity to set up and modify devices.

What needs improvement?

SNMP traps management to be improved. It's not so easy to use and you have to pay more to get the SMS module.

For how long have I used the solution?

I've been using it for 30 months.

What was my experience with deployment of the solution?

We have had no issues with the deployment.

What do I think about the stability of the solution?

There have been no performance issues.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

Which solution did I use previously and why did I switch?

We used Nagios previously, and it was reliable but hard to configure, and even harder to create a master/slave configuration.

How was the initial setup?

Considering the complexity of our network, it wasn't hard to install. It would be preferable if you have some Linux knowledge prior to the implementation.

What about the implementation team?

We implemented it in-house via our Data Center Team.

What's my experience with pricing, setup cost, and licensing?

As a CSP, we have an MSP agreement so that we can pay for its use. It means that additional customers will pay additional fees, and this is invaluable.

What other advice do I have?

Get a good book so you can get exposed to all the great functionality in PostgreSQL. I would highly recommend looking at the postgresql.conf configuration settings when you are ready to go into production. In order to get a good price, I think that you need to have a commercial process in place.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user433479
Senior System Engineer at a financial services firm with 1,001-5,000 employees
Vendor
The interface is easy to use, especially starting from v5 onwards.

What is most valuable?

  • Easy setup hosts
  • Easy configuring service checks
  • Very easy-to-use interface, especially starting from v5 onwards
  • Advanced tweaking possibilities
  • Netflow

How has it helped my organization?

It's helping to actively monitor our systems.

What needs improvement?

  • Easier expansions
  • Better documentations
  • Having tabs inside, 2F authentication
  • Incorrect documentation for version 5.0
  • Lack of tabs in Opsview GUI
  • Unnecessary configuration and manual setup for slave appliances which can be configured by Opsview inside the VM

For how long have I used the solution?

I've been using it for seven months.

What was my experience with deployment of the solution?

We haven't had issues with our deployments.

What do I think about the stability of the solution?

Often the webpage becomes inaccessible and you need to refresh the page.

What do I think about the scalability of the solution?

With the way the service checks work, you need to perform lots of manual setups to create specific service checks and templates for each host.

How are customer service and technical support?

6/10

Which solution did I use previously and why did I switch?

I used Icinga in my previous company.

How was the initial setup?

The initial setup is straightforward if the documentation is correct.

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

Get the silver package for enterprise.

Which other solutions did I evaluate?

No other options were looked at.

What other advice do I have?

Devise the exact templates you want to create before messing it up.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user431841
Solution Architect at a tech company with 10,001+ employees
MSP
This "ticks the boxes" for our customers who have been asking for Operational Dashboards.

What is most valuable?

The dashboard, which gives us real-time monitoring, is the most valuable feature for us.

How has it helped my organization?

We are now providing visual representations for our big data solutions. This "ticks the boxes" for our customers who have been asking for Operational Dashboards for years. Because they are so easy to set up, we are able to set them up pretty quickly.

What needs improvement?

It's probably the priciest option of all its main competitors.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

We've haven't had any issues with deployment.

What do I think about the stability of the solution?

We have had no issues with the stability.

What do I think about the scalability of the solution?

There have been no issues scaling it.

How are customer service and technical support?

The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone took time to explain the technology as they were working on the solution. I just wish I could have had more time with them.

Which solution did I use previously and why did I switch?

We are using it alongside Opsview, which we use to monitor our virtual infrastructure.

How was the initial setup?

As with all new products we have had a few teething issues. As we have expanded and gained experience with the product our lessons learned have made things easier.

What's my experience with pricing, setup cost, and licensing?

It is a little more expensive than some of the other options we looked at, but the dashboard features are much better than any other product we looked at, especially when we moved to v5.

Which other solutions did I evaluate?

We also evaluated Nagios XI and Nagios Core.

What other advice do I have?

Plan your deployment options carefully. The dashboards are the real value add for this product in my opinion and enhance customer experience if done properly. Which in turn builds relationships. Most customers are not too worried that you have a 100 events in the system. They need to know and understand that their service is running and available. Look at automation opportunities to speed up deployment processes -- Puppet, Chef, etc.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user418626
Internet Services Support & Maintenance Manager, Online & Data Services at a comms service provider with 1,001-5,000 employees
Vendor
We moved from the NetSaint and Nagios platforms because Opsview provides the same functionality but with the simplicity of a GUI front end.

What is most valuable?

The two most valuable features for us are the GUI front end and the centralization of confirmation information in a MySQL backend.

How has it helped my organization?

We moved from the NetSaint and Nagios platforms. Opsview provides all the functionality of these but with the simplicity of a GUI front end, using MySQL to centralize configuration. This has moved us away from the multi-configuration file complexity of NetSaint and Nagios.

What needs improvement?

Some aspects of the GUI functionality need improvement. We've discussed them with Opsview and they plan on making improvements per customer request.

For how long have I used the solution?

We have been using Opsview Enterprise for approximately four months. Prior to that we were running an earlier version called Opsview Core since 2012.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

We have had no issues with scaling it for our needs.

How are customer service and technical support?

10/10

Which solution did I use previously and why did I switch?

Prior to 2012, we were using Nagios and NetSaint. We moved to Opsview as it gave us GUI flexibility and also allowed us to migrate our Nagios and NetSaint alarms and plugins easily.

How was the initial setup?

The setup of our original CORE version required some thought. However, the use of MySQL as the backend facilitated a very easy upgrade to our current Enterprise version. There was no requirement to reconfigure hosts, services, groups, etc.

What's my experience with pricing, setup cost, and licensing?

It has competitive pricing compared to similar products on the market.

What other advice do I have?

Avail yourself of the limited license core version first. Try it out to ensure that it provides all the functionality you require. It’s free to download and install and gives a good flavor of the product's capability.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user423687
Infrastructure Support Technician at a financial services firm with 501-1,000 employees
Vendor
We like the iOS app which lets us acknowledge issues or see warnings from our mobile phones away from the office.

What is most valuable?

The most valuable feature we've found is really just how easy it is to add servers and devices to the monitor. We also like the UI and applications. What we've also found that we like the iOS app which lets us acknowledge issues or see warnings from our mobile phones away from the office.

How has it helped my organization?

Our functioning has definitely improved because we previously did not have any monitoring for our servers. We didn't even know when our hard drives were filling up, and the situation has now improved dramatically. With the monitoring capabilities, I can tell when things happen and be proactive about them instead of constantly putting out fires. This is a huge improvement.

There's also a management module that we haven't fully utilized, but it's something that we're looking forward to using.

What needs improvement?

I wish they'd update the iOS app, which, I think, is the same version I used back in 2012 or so. It's always looked pretty much the same. As for the web version, things like the acknowledgements are better, but I'd rather use the iOS app because it's easier and quicker to acknowledge and schedule downtime.

Also, I took their training for the reporting module, and it's quite complicated. I'd like more functionality than just drag-and-drop to build a report, which we had to do with SQL queries. This is an area of that needs improvement because it requires that we have time for development time in order to do SQL queries.

I think, though, that pretty much everything else is great with the new version 5. We're able to add hosts and do other things so much easier than with the previous version. There's a massive improvement and I'm pretty happy with it.

For how long have I used the solution?

We've been using since December 2015.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

There have been no stability issues since we began running it in December. The only time it's been down was when we were patching the server that it runs on. All the services run, even with out new service watchdog. It monitors itself and I haven't gotten any notes about it going on.

What do I think about the scalability of the solution?

Our department's quite small, but from what I can tell, it's definitely scalable both up and out. We have around 200 servers, but the monitoring service uses only one server that's not clustered, although I'm sure clustering wouldn't be difficult with Opsview.

How are customer service and technical support?

Technical support is super knowledgable. During our trial period, I ran into some issues and they were very responsive. I never had any issues trying to get them to answer any questions. They didn't make me feel like an idiot.

Which solution did I use previously and why did I switch?

I used Opsview in my previous job and that's the reason why I went with them here in my current role.

How was the initial setup?

It's straightforward, perhaps because I used it before, but this version is super easy to install. I followed the instructions on the website and the installation was pretty much automated.

What other advice do I have?

Be sure to use the 30-day trial and see if it meets your needs. It fit my needs, my vision, and the price was right.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user423699
3rd Line Systems Engineer at a maritime company with 1,001-5,000 employees
Vendor
I would say stability is the most valuable feature. We use it mainly for networking post-monitoring and service monitoring.

What is most valuable?

The system is very robust and very rarely breaks. It just sits there working, doing what's expected. Very little maintenance is needed and the support is very good. I would say stability is the most valuable feature. I'm struggling to think of a time when it actually crashed or when we had a problem.

How has it helped my organization?

We use it mainly for networking post-monitoring and service monitoring. We have sites across France, Spain, and the UK with many different production devices on it. We mainly just do service checks to make sure the operation of the company advances if we use a service or house at a particular site.

What needs improvement?

I think it still has room for improvement to auto discovery. If you put the agent on a house, it has auto discovery. I also think it can be improved with VMware as well. It can be a little bit flaky with the agent on VMware.

It performs all the diversifications, but if you've got a VMware environment, there are some anomalies within the service checks. I don't know if that's because of plugins unfamiliar to VMware or if there's an actual issue with Opsview. Regardless, it's not as strong with VMware as it is with other devices.

For how long have I used the solution?

We've had it now for seven or eight years.

What was my experience with deployment of the solution?

Other than within the VMware environment, we haven't had any issues with deployment.

What do I think about the stability of the solution?

It has just sat working forever throughout the last seven years without any problems.

What do I think about the scalability of the solution?

We've had issues with scalability as we ran out of house. We only had a contract for a certain number and ran out. We upscaled to 650 devices, which was a simple yet expensive process.

How are customer service and technical support?

Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I would say we probably use about 3.

Which solution did I use previously and why did I switch?

We were using a previous solution called NightWatch. It had nowhere near the features of Opsview.

What about the implementation team?

We used the Opsview teams to install the product.

What's my experience with pricing, setup cost, and licensing?

It's not something that I tend to get involved with, obviously, but I believe the proactive monitoring would be significantly cheaper. Obviously, we've got a good rapport with Opsview so we were reluctant to change.

Which other solutions did I evaluate?

We were toying within the idea of proactive monitoring as well, but because we've been an Opsview shop for quite a number of years, it was just easier at the time just to renew the contract.

What other advice do I have?

I think everything could have a little bit of improvement with monitoring and reporting. It needs improvements with VMware as well as in a few other avenues. On the whole, though, it's exactly what we're looking for.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user369381
System Administrator with 501-1,000 employees
Real User
We like the ease of configuration for monitoring of new hosts/services, worker redundancy and load balancing.

What is most valuable?

There are several valuable features for us, including ease of configuration of monitoring of new hosts/services, worker redundancy and load balancing, and the fact that it’s compatible with the plethora of existing Nagios plugins available on the web.

How has it helped my organization?

We have been able to drastically scale up and out our monitoring, after coming from a vanilla Nagios monitoring.

What needs improvement?

We are starting to hit the limits of how we can scale out. While the UI has always been snappy, it can take about 30 minutes from committing a configuration change to when that change is apparent in the UI, for example adding a service check to a host.

For how long have I used the solution?

We've used it for three years.

What was my experience with deployment of the solution?

During deployment, we were required to perform some database tuning, but there were no show-stopping issues otherwise.

What do I think about the stability of the solution?

Previously, an upgrade brought about some issues of instability. We were able to work through them, though, with the help of Opsview support.

What do I think about the scalability of the solution?

We are just starting to reach the limits of scalability. We have ~3,500 hosts and ~40,000 services.

How are customer service and technical support?

Customer Service:

Customer service is very good. They're quick to respond and persistent when working through a major issue.

Technical Support:

The technical reps know the product well.

Which solution did I use previously and why did I switch?

We previously used Vanilla and Nagios. We needed a solution that was scalable but still supported our existing plugins.

How was the initial setup?

The initial setup was somewhat complex, particularly importing our existing Nagios configuration into Opsview. We also deployed with several worker nodes.

What about the implementation team?

Deployment and management is done entirely with our in-house team.

Which other solutions did I evaluate?

I believe we also looked at Nagios XI.

What other advice do I have?

Take the opportunity to review all of your monitoring policies if you decide to migrate to this product.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user383865
STG Lab Solutions Engineer at a tech company with 51-200 employees
Real User
The multi-tenancy that's available through this is one of the most valuable aspects. An integrated logging service would be nice.

Valuable Features

The multi-tenancy that's available through this is one of the most valuable things. We have a whole lot of people who want to do their own monitoring and we are able to offer it up as a service to them, manage the infrastructure side of everything for them, and then give them their own little slice of this. They can take advantage of the distributed components that we have around the world and let them set up their own hosts. That's one of the big features that we really like about it. That's the number one thing.

We tried to find something else and we really can't find something that has that multi-tenancy that's easy to use, especially from the end user's perspective.

Improvements to My Organization

We now have the ability to offer that out as a service. People come to us and say we need to monitor this test bed. We're able to give that to them ,which in the past would have required me or my colleague to work with them and implement that monitoring and then support it going forward too. There was no self-service there at all and we'd always get engaged. It's allowed us to be able to focus on other things while this is providing that service. It's given us some time back, which would be the biggest benefit.

Room for Improvement

There is one feature that I've been requesting for a while now. Going back to this multi-tenancy thing, right now the tenants can't create their own service checks, so that's still a process they have to get with us. Once we get a check in place, they can then utilize that check across all of their hosts. It's like a one-time thing to set that up with them. It would be nice if they could even implement their own service checks and there was some way to introduce that into the distributed system from a tenant perspective, not just a global admin perspective. That's one feature that I think is missing and I've mentioned it quite a few times to the guys over in their ops unit.

Another thing that we thought would be kind of neat, would be if there was some kind of integrated logging service. We've got this distributed system already in place and I know it's a monitoring service, but it would be kind of cool if there was something that could catch syslogs. It could have a module in there to view the syslogs from all of the different sites and use that as a syslog aggregate or something along those lines. It would be kind of like what Splunk does. If we could get that functionality inside of here, because we've already got all of these things around the world and if we could just leverage that to do this, then that would be kind of neat too.

Use of Solution

We've used it for about two years.

Stability Issues

For the most part it’s stable. We had some issues when I took the product over from an engineer who left and we were dealing with scalability. We had to address how it was architected. Opsview was pretty good about getting with me and helping me to come up with a plan and correct that. When we rolled out that solution, it's been pretty rock solid ever since. We haven't had many stability issues.

Every once in a while, we'll hit some kind of weird, wonky bug or something like that and we'll get with them, and either there's a fix or there will be a fix and some update or something along those lines.

Scalability Issues

We had a scalability problem about a year-and-a-half ago where the number of monitored hosts was growing and the database was not able to keep up. But going forward, I don't see any problems with scalability. The downside of continuing to add more sites and distributed slave components at those sites is that reload times increase. I have to continue to use Nagios to prevent this, but it would be nice if it didn't have to be this way.

As we scale, we could set up slave clusters, which has worked.

Customer Service and Technical Support

Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I think maybe once or twice there's been a ticket where we didn't get the attention. But I think that's probably going to happen anywhere.

Overall, I'd say it's been very good and they've been very responsive. Right now, we're going through an upgrade process that requires a big migration. I put a ticket in and they contacted me within 30 minutes. It was not the exact resolution that I needed, but at least they started the conversation.

Initial Setup

We have to set it up again because we're migrating and upgrading, which is complex with many moving pieces. We're moving from v4 to v5 and I have to learn the differences and the underlying components.

Without prior experience, setup would be pretty complex. v5, however, offers an auto-installation function, making new installations a whole lot easier. The problem is that we have existing employees still using v4, so the auto-installation doesn't work for them, and we need to get down into the nitty gritty.

Other Advice

As long as you have your expectations on what the system is, then it'll probably meet those expectations. But if you want it to do things that are beyond what it's designed to do, you might need to look at something else.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I received a gift card from the vendor for writing this review.
it_user388521
NOC Manager with 501-1,000 employees
Vendor
The top features for us are the modification profiles and the initial dashboard.

Valuable Features

The most valuable features for us are the modification profiles and the initial dashboard. They're also the two main things we use the most.

Improvements to My Organization

We've improved greatly. We previously used another monitoring system, and although it was good as we were able to receive statuses on several hosts, our growth has been exponential the past four years. Because we've been able to use our monitoring system, it's helped us to stabilize and make sure that every single network item that we add is properly monitored. Of course, if there's anything wrong with a device, we'll know right away. That's really the main purpose of the monitoring system. It's helped us and our customers to maintain a good little service.

Room for Improvement

We're already evaluating v5.0 and to tell the truth, there's a couple of things that we found really useful in previous versions that for some reason they have removed. For example, in the current version, it's pretty easy to go into the host detail just by having a simple click into the host, but for some reason this has been removed in the new version. It was really good that you could just click on the name of the host and it took you to a more detailed view of the host itself or the item, and now that feature is gone in v5.0.

Use of Solution

We've used it for close to six years.

Deployment Issues

We've had no issues with deployment.

Stability Issues

Of course, you have to maintain the database. But to tell you the truth, we've put enough pressure on the system itself and it's been pretty reliable so far. It's low maintenance and a very, very reliable system.

Scalability Issues

Over the past three years, we've grown by about 200%, and the system has been able to manage that growth.

Customer Service and Technical Support

Customer Service:

The customer service is good.

Technical Support:

They're very knowledgeable and proactive. Whenever we have an issues, we do open up a ticket. There's a really good follow up on the ticket.

Initial Setup

The setup is easier now than before, and it looks like v5.0 is more straightforward. There's a definite improvement there.

Implementation Team

It was in-house with remote support, tickets, follow-ups, and things of that nature.

Other Advice

Start about growing the system from the start. In other words, when we first started using the Opsview platform, we didn't think about being able to have a redundant environment for the system. We didn't think about that many hosts or that many items that we were going to monitor. My advice would be if you're about to start, think big right from the start. It will save you a lot of headaches, and not necessarily because Opsview is bad or not performing well when you try to escalate the system, no. It will definitely be easier for you to start balancing loads and creating backups and things of that nature. If you're going to start using it, go big.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I received a gift card from the vendor for writing this review.
it_user381006
Designer at a transportation company with 1,001-5,000 employees
Vendor
The most valuable feature for us is the flexible alert framework, which allows us to use a variety of alert methods, some custom to my employer.

What is most valuable?

The most valuable feature for us is the flexible alert framework, which allows us to use a variety of alert methods, some custom to my employer. Also important to us is the ability to use the Nagios community to supply monitoring plugins for a wide variety of software and situations, freeing us from having to create them ourselves. Also, the API allows us to control Opsview as a part of other business processes.

How has it helped my organization?

Using the Opsview API, we can put a server in downtime programmatically as a part of our regular patching schedule, and even restore monitoring after the patching script has determined the target server is once again up and running.

What needs improvement?

In Opsview 4.6.3, there is no provision for making bulk changes to monitored servers via the GUI, though it is possible to custom-script bulk changes via the API. Some of this has been remedied in Opsview 5, released last Fall. I would also like to see the ability to export charts in graphic format, either PNG or JPG. Finally, the Keyword feature (renamed Hashtag in version 5) would be improved if it did not cascade from Service Check to Server and back--greater granularity would provide even more flexibility in assigning alerts to application owners.

For how long have I used the solution?

I've used it for 17 months.

What was my experience with deployment of the solution?

No, we had no problems deploying either the server or the agents.

What do I think about the stability of the solution?

No, we have had no stability issues.

What do I think about the scalability of the solution?

We have not yet had to scale up our Opsview installation; it was sized to allow for significant growth in agents.

How are customer service and technical support?

Customer Service:

Our service representatives have been polite and responsive. My interaction with our other support staff has been very positive, informative and helpful. Opsview has a well informed, talented staff and discussions with them have led to useful insights. Using the earlier scale: 9.

Technical Support:

We have not had much reason to open support calls, but those few have been answered quickly and to our satisfaction. Using the earlier scale: 9.

Which solution did I use previously and why did I switch?

We previously used ITM, and the primary reason for switching was cost savings, but the increased scope of monitoring by the base Opsview product and the larger number of supported OS's were also factors.

How was the initial setup?

The initial setup was straightforward. We found the installation guides provided on the Opsview website clear, and after some additional discussion of our plans with the Opsview staff, we established a master/slave high-availability configuration without any particular problem. We incorporated the Opsview Agent RPMs into our patching and new-server-build channels and populated our entire monitored-server base quickly and without problem.

What about the implementation team?

We implemented ourselves, because we believe that's a critical step in fully understanding a product.

What was our ROI?

It costs 1/10 as much as the product it replaced.

What's my experience with pricing, setup cost, and licensing?

Opsview, though not the least expensive Nagios-based commercial monitoring product offers excellent value for performance which rivals expensive commercial products from the major IT vendors; it is well worth the money paid for it.

Which other solutions did I evaluate?

Yes, we evaluated a host of both major vendor and open-source based products, including ITM, BEA, NetIQ, Nagios XI, Groundwork Opensource and more than a dozen others.

What other advice do I have?

Do it yourself. Opsview support staff, both incident support and technical liaisons are knowledgeable and responsive, but you will find the greatest utility in the long term by understanding Opsview internals and UI by doing the work yourself. The Opsview installation guides are well-written and provide trustworthy sizing information.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I received a gift card from the vendor for writing this review.
it_user356775
Systems & Monitoring Engineer at a comms service provider with 51-200 employees
Vendor
The most important feature is the distributed, highly-available monitoring clusters available in the enterprise editions.

What is most valuable?

The most important feature is the distributed, highly-available monitoring clusters available in the enterprise editions. As we run multiple sites around the world and every second of service disruption costs us money, this feature is critical.

The second most valuable feature for us is the extendability of the service checks and event handling (auto-correction).

The third most important feature was the single point of configuration.

How has it helped my organization?

The fully-extensible event handling has enabled us to reduce on-call incidents by more than 90%. Setting up monitoring of a new site now takes a few hours, when it used to take days.

What needs improvement?

The graphing feature needs work, although it has been rewritten in release 5.0 and we have yet to deploy it.

For how long have I used the solution?

We started with Opsview community (which no longer exists), so overall we have been using the Opsview platform for five years. It has been our only monitoring system in production for more than three years.

What do I think about the stability of the solution?

We have not experienced any significant issues. We have had one slave crash in five years, and due to the redundancy, there was no loss of monitoring. We had the master break once, but due to the independence of the monitoring slave clusters, all we lost was the central management. Each slave can be run with its own web interface.

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

We previously used a combination of Big Brother, Ganglia, Cacti, a Syslog server, and an in-house monitoring solution. We selected Opsview over its competitors primarily due to the distributed full-redundancy. Second on our list was the replacement of many systems with a single configuration point.

How was the initial setup?

The setup of the product itself was quite simple. A great deal of development was needed to recreate the custom checks that had been performed by our previous in-house monitoring system.

What about the implementation team?

I performed all development and implementation for the company. Since Opsview can use all Nagios checks, there is a huge number of scripts available. You can check out some of my stuff at https://github.com/nguttman/Nagios-Checks.

What was our ROI?

When it comes to monitoring of a real-time product like VoIP, I don't think in terms of ROI, I think in terms of SLA and sleepless nights. The product has significantly improved our effective SLA, while virtually eliminating the dreaded 2 AM call.

What other advice do I have?

While the product is not perfect, it is better than any other product I have seen or worked with. If you need geographically distributed, highly-available monitoring, this product is great. If you do anything remotely real-time, then you should want your monitoring to be highly available.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Clinical Applications Systems Analyst - HIM/Profile, EHR Alliance at a healthcare company with 1,001-5,000 employees
Vendor
It reduces the need to manually enter jobs, enabling analysts to focus on tasks that are more important or those which cannot be automated.

Valuable Features:

The ease of automating and scheduling work processes to eliminate manual tasks.

You can group jobs by functional area (Lab and RAD), or by similar output, and results such as scheduling reports for departments. Visual display of successful jobs and failures is easy to see at a glance. You can also automate error reports and email them to your support team.

By grouping jobs into categories such as Lab or RAD, when an end user calls with an issue, it makes it easier to troubleshoot. You can go directly to that functional group and look for failures.

Improvements to My Organization:

It reduces the need to manually enter jobs, which enables the analyst to focus on other tasks than are more important or which do not have the ability to be automated.

Use of Solution:

I've been using it for over 10 years.

Customer Service:

Excellent customer support from Cerner.

Other Advice:

I've never installed Opsview Monitor or Scheduler. I believe these are standard applications that come with implementing Cerner Millennium. Many companies reserve these applications for system administrators as they are normally at a higher technical level of understanding and implementing. These tools are great for monitoring and adding new jobs by an applications analyst.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Consultant at a tech services company with 51-200 employees
Consultant
Opsview flexible, scalable and highly configurable
Opsview is by far the most flexible monitoring solution I have ever worked with. It uses some unique features like autodiscovery and host-templates to make configuring a host really easy. By deploying keywords one can make unique selections within Opsview which can be used to create specialist views and for various reports on availability, performance and SLA's. It is highly scalable using slaves and slave clusters. The Opsview Dashboards allow for advanced visualization of the IT estate monitored by Opsview. The REST API allows for automation on any level (adding/deleting hosts and so on). And finally the Opsview Mobile app allows any user to stay in touch with the system at all times. UPDATE: recently Opsview 4.5 has been released which has proven again to be a step forward in Opsview's…

Opsview is by far the most flexible monitoring solution I have ever worked with.

It uses some unique features like autodiscovery and host-templates to make configuring a host really easy.

By deploying keywords one can make unique selections within Opsview which can be used to create specialist views and for various reports on availability, performance and SLA's.

It is highly scalable using slaves and slave clusters.

The Opsview Dashboards allow for advanced visualization of the IT estate monitored by Opsview.

The REST API allows for automation on any level (adding/deleting hosts and so on).

And finally the Opsview Mobile app allows any user to stay in touch with the system at all times.

UPDATE: recently Opsview 4.5 has been released which has proven again to be a step forward in Opsview's commitment to be the best monitoring solution available.

Included in this new version is the Business Service Monitoring feature.

BSM allows users to create groups of components based on their "business role" (ie. your public website consisting of webservers, appication servers and database servers for instance).

BSM takes into acocunt things like redundancy, availability and so on.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Consultant at a tech services company with 51-200 employees
Consultant
Easy to configure and deploy a distributed setup but some minor changes could help improve ease of configuring

What is most valuable?

Easy to configure and deploy a distributed setup (allowing us to quickly and (nearly) effortless add new servers to the platform).

How has it helped my organization?

We now have a single view for all systems monitored within our IT estate, while we previously had three different systems (each configured differently).

What needs improvement?

Hard to say, some minor changes could help improve ease of configuring (which have already been requested and are now on the roadmap).

For how long have I used the solution?

I think about 4+ years now

Which solution did I use previously and why did I switch?

Yes, we used vanilla Nagios which was spread out over three different installs with different configurations and different versions.

How was the initial setup?

Although we needed a complex distributed setup (our network is segmented so we needed distributed servers) the ease with which you can deploy Opsview made this a relative easy task.

What about the implementation team?

We implemented with our in-house team, recently we did a major version upgrade with support from the vendor which went really well and I rate their expertise quite high.

Which other solutions did I evaluate?

Yes we did a small POC with Zabbix, Centreon and Icinga.

What other advice do I have?

Opsview is easy to configure and expand, but make sure you have a good plan on how you want to deploy and use Opsview (you can get a lot off information from their website, documentation site and even on IRC).
Disclosure: I am a real user, and this review is based on my own experience and opinions.