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Netskope CASB OverviewUNIXBusinessApplication

Netskope CASB is #3 ranked solution in CASB solutions and #4 ranked solution in top Secure Access Service Edge (SASE) tools. PeerSpot users give Netskope CASB an average rating of 8 out of 10. Netskope CASB is most commonly compared to Zscaler Internet Access: Netskope CASB vs Zscaler Internet Access. Netskope CASB is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 35% of all views.
What is Netskope CASB?
Netskope™ is the leading cloud access security broker (CASB). Only the Netskope Active PlatformTM provides discovery, deep visibility, and granular control of sanctioned and unsanctioned cloud apps. With Netskope, IT can direct usage, protect sensitive data, and ensure compliance in real-time, on any device, including native apps on mobile devices and whether on-premises or remote, and with the broadest range of deployment options in the market. With Netskope, businesses can move fast, with confidence.

Netskope CASB was previously known as Netskope.

Netskope CASB Buyer's Guide

Download the Netskope CASB Buyer's Guide including reviews and more. Updated: January 2022

Netskope CASB Customers
NetApp, Genomic Health, Caterpillar, Apollo, Pandora, Continental Resources, Fractal, infinera, Tesla
Netskope CASB Video

Netskope CASB Pricing Advice

What users are saying about Netskope CASB pricing:
  • "The pricing is competitive."
  • "The price of the solution is fair but it depends on your use case."
  • Netskope CASB Reviews

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    Conseiller Senior DevSecOps at a financial services firm with 10,001+ employees
    Real User
    Network proxy that provides visibility during deployment and allows you to control PII
    Pros and Cons
    • "In Azure, we have multiple subscriptions and with every subscription, we add some kind of instance ID. We can work with the instance ID so that we allow all of the instances containing nodules. Everything else, we block. This way, if you go to outlook.com and check your email, if you log in with your company account, the instance ID will show. The network will take action according to the instance ID and say, "You are using the enterprise email. I'll let you surf. I'll let you see your email." But when you try to log in with your own email address, like Hotmail or Gmail, the instance ID will be different. This way we are not completely blocking Outlook, but we are blocking people from accessing their Outlook. We are only allowing the enterprise-level emails, and we are not allowing user-based emails."
    • "Third party integration with other cloud applications could be improved. Sometimes the API won't be working, but Netskope is taking it seriously. They accept all the feature requests, and they are trying to provide whatever we ask from them."

    What is our primary use case?

    For now, we are scanning all the HTTP traffic with the cloud-based solution, the cloud broker solution. We are using it as a network proxy. It will detect all the data you are using. Let's say you go to Google Drive to try to upload something. In our case, we are putting up some rules or restrictions so that you can't upload PDFs or Word files, or maybe you can add Word files with limitations, like without any personal information, including name, pin number, date of birth. It's more like we are controlling the PII, the personal information with the solution, so that we restrict users from uploading whatever they want on the internet.

    The solution itself is good because it categorizes many websites on its own, like the website or solution you trust. For instance, Yahoo is a good website. You can let your employees use Yahoo, but let's say a website like yandex.com is a little bit fishy, so they will put it into a category like server content. We can put in rules according to this. We can only allow the website with Netskope first.

    We have to pay extra for some of those features, but we can connect our infrastructure like GCB. We can connect our instance via API so that Netskope itself scans whatever in our GCB storage or Azure Block storage. If someone is storing PII information, it can declare some alerts or restrict access to that particular file. It's mostly for this kind of solution, but there are many other things that you can do with the solution.

    We have more than 30,000 workstations. The client version is 90, but we are using 87. Every three or four months, we do an installation for all the clients and workstations. That's maybe why we are not on the latest client version, but it works fine. There haven't been any problems with that. They launch one new version every month.

    Normally on your side, you don't need anything. You only need to install the client on your workstation. After that, it's up to you. If you have everything already on cloud, like if you are using Azure AD, you can connect your Azure-ready account with their account for the same purposes and upload all the data of your users so that their solutions know about your environment. If you are not using cloud, you can provide an Excel list of all your users so they can register those users so you aren't paying more than you are consuming. You can install the agents on 1,000 PCs, but they are only working with the users and environment they are deployed on.

    If I have 500 users and install on 1,000 PCs, I'm only paying for 500 users because now they work from home. Everyone has one Mac, one Windows device, or maybe one Linux device, but they are using the same username with the organization. We are paying the license for one user, even if we are using the client on multiple devices. The working environment is not a big mess. If you're on hybrid or 100% cloud based, or even if you are 100% in-house in your data center, you can go with the solution. There aren't any limitations.

    How has it helped my organization?

    If you implement the solution, it will give you visibility. If you have 1,000 or 50,000 people working in your environment, you don't know what solutions people are using. Personally, I'm using OneNote and Microsoft Office, but someone might be using a text file or third party software, or using a browser extension just to take notes. 

    We don't know how much we can trust third party applications. The product itself provides visibility to us. When we started back in 2019, we activated the solution for everyone, but this is not the best way for 30,000 users in one shot because we started blocking people and the work environment because people were using their own solutions and software. Netskope doesn't know those softwares so we have to integrate with them and with the third party, for which we are paying the license. Netskope says, "Okay, this is the server. We are blocking the server," but we don't know if we can trust this one or not. 

    After talking with the other teams, we realized, "No, we are paying the license for it. This is legit, so we don't have to block it." 

    When we started deployment, each month we deployed the traffic for 1,000 people. When it was done, we could see what they were using, consuming, and what we were blocking.

    This way, we can change our policies. We try to allow the legit solutions and third party applications that we are paying the license for. Then we go to the next thousand. Then we discover what these people are doing and the applications they're using. When people tell us that they don't have access to their Gmail, we tell them that we cut out Gmail because we are only using the Microsoft services, so there is no Gmail, unless there is a reason for it.

    Netskope provides visibility in our case for the deployment.

    What is most valuable?

    In Azure, we have multiple subscriptions and with every subscription, we add some kind of instance ID. We can work with the instance ID so that we allow all of the instances containing nodules. Everything else, we block. This way, if you go to outlook.com and check your email, if you log in with your company account, the instance ID will show. The network will take action according to the instance ID and say, "You are using the enterprise email. I'll let you surf. I'll let you see your email." But when you try to log in with your own email address, like Hotmail or Gmail, the instance ID will be different.

    This way we are not completely blocking Outlook, but we are blocking people from accessing their Outlook. We are only allowing the enterprise-level emails, and we are not allowing user-based emails. That's the feature I love most.

    What needs improvement?

    Third party integration with other cloud applications could be improved. Sometimes the API won't be working, but Netskope is taking it seriously. They accept all the feature requests, and they are trying to provide whatever we ask from them.

    What we are consuming right now is almost perfect. This is a cloud-based application, not in-house, so we can't change the interface. But for UI, sometimes we ask them to give us some more visualization and features. 

    For instance, if you are uploading a dictionary and use that dictionary file containing anything from the dictionary blockage protection, we can't see it. Each time we have to upload a new one and override the old one. We can't visualize it, so we have asked them for a feature request and they're working on it.

    There are many small things regarding feature requests that we are doing day to day, and they are working on it. Some of the features are there, but they are hard to find. 

    The only thing we are looking for now is integration with the MacBook. Even with a MacBook, everything is going well. With a MacBook, the Catalina client is working fine. The new version, which releases monthly, is working fine. The only problem we are facing is with the big server, so they're working on it.

    For how long have I used the solution?

    I have been using Netskope CASB for a year and a half. The solution auto updates. This is a test solution, so all we have to do on our side is upgrade the client version on workstations.

    What do I think about the stability of the solution?

    There haven't been any major issues. We had one issue on their backend, but they provided a solution very quickly. In about three hours, they moved us to another data center. This is normal. This was a major incident on their side because when traffic starts moving on their data center, they start scanning everything and it goes to their data center. If their data center goes down or there is limited bandwidth on their side, this can impact your organization. This happened once. We communicated with them and within three hours, they switched us to another data center. Everything was smooth and started working fine, but these kinds of things happen.

    What do I think about the scalability of the solution?

    The solution is scalable. There haven't been any issues according to performance. On their side, scalability is good because it's a test solution. I can't tell you more about the scalability because it's mostly on their side. From our side, everything is more than fine because we are consuming their services.

    We are currently paying for 30,000 users, or 30,000 workstations.

    Right now, for all 30,000 users, we chose maybe 60 or 70 cloud applications. We are only streaming those applications. We have already deployed 5,000 users to all web traffic. This means we are streaming everything they are surfing. For the other 25,000 users, we are only scaling the traffic of 60 or 70 applications. This is how we are consuming more of the licenses.

    Netskope takes control of maintenance. They send you an email about what is going on, and they will let you know that maintenance is occurring on Sandhill server for instance, or somewhere else. They give you brief downtime, but if there isn't any downtime, they connect you to another data center.

    The incident that occurred was regarding the bandwidth on their side. They were lacking some bandwidth with their vendor. There hasn't been any downtime yet, and we have been using the solution for a year and a half.

    Our organization pushed us to deploy the solution as soon as possible. They were ready to pay the license because there was an architect who did a comparison between two or three CASB solutions, and he chose Netskope. When we deployed, everyone was like, "We are blocking the work." So we had to limit it and start with a chunk of users. 

    The only thing they are working on is integration with Mac. On the MacBook, the client horizon is not stable. Sometimes it goes down without any warning, but they are working on it.

    How are customer service and support?

    Technical support is good. Normally when creating a ticket on their side, the response is between one or two business days, but we are paying premium support. In premium support, we have 24/7 support from their engineers. If we have trouble with something, we can just say, "Okay, we need you to call a third party with maybe a higher level of execution." They are ready to be there, but it comes with premium support. 

    We had basic support. Response time is one business day, but it depends on your ticket. If you have critical severity, they will respond right away. With the premium, 24/7 support, everything is good. Their technical department is taking care of us. They are there for us every time we need them.

    Which solution did I use previously and why did I switch?

    We haven't used any other solutions previously. This is the first CASB solution we are using at the enterprise. The Microsoft team is using MCAL, which might be similar to this solution but isn't providing all the aspects of it like PII and the third party vendor. Its controls are limited to Microsoft. I'm not sure if we are still paying the license for MCAL or not. If you compare Netskope with MCAL, Netskope also allows you to manage, whereas MCAL is just for Microsoft services.

    How was the initial setup?

    It seems to be straightforward because we are using it with Azure AD. We already had all of our groups and users there, so we just added the Netskope application in our Azure AD, and it started gathering all the information and sending it to their databases. It seems pretty easy just for the load.

    What other advice do I have?

    I would rate this solution 9 out of 10.

    My advice is to just go for it. In an organization of 30,000 people, you can't just deploy one product and start deploying another product and say, "Okay, we are replacing the solution with this one," because the company has already invested millions of dollars in this. 

    I like the way Netskope treats its customers. Whenever you need help, they are there. They will 100% help you. They will explain everything to you. We have a meeting with our technical assistant manager every week, and he shows us different things we can do with the roadmaps, different features we can use, and what kind of policy we can put in place to lower our false positive rates. It's very helpful.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Executive at a computer software company with 11-50 employees
    Reseller
    Top 20
    Easy to set up with good automation and offers good training materials
    Pros and Cons
    • "The automation offered by the product is pretty solid."
    • "The solution is still pretty new to the CASB environment."

    What is our primary use case?

    The solution primarily ensures the security of whoever's infrastructure as it relates to not only email but applications. It allows for the security of managed and unmanaged applications. 

    How has it helped my organization?

    Probably the most recent example of how the solution can assist a company is in terms of a false positive on a DLP. It was instituted to overcome a false positive due to the strain that was being used that was being captured as a positive issue. The false-positive was locking users out of their email addresses. This helped solve that issue.

    What is most valuable?

    Overall it's the supporting of not only the managed but also the unmanaged applications, which is quite useful.

    This is a journey, this is not a destination. They're forever enhancing the solution to meet various and sundry requirements and needs. Just this year alone, they introduced the ability to support emails and being able to keep emails from a phishing perspective.

    The automation offered by the product is pretty solid.

    The initial setup is straightforward.

    The training materials on offer are very good.

    The solution can scale.

    The stability has been pretty good so far.

    What needs improvement?

    The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see.

    I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. 

    Their partner piece could be a little bit stronger than what it is right now.

    The solution is still pretty new to the CASB environment.

    For how long have I used the solution?

    We started dealing with the solution in November of last year. It hasn't been that long yet.

    What do I think about the stability of the solution?

    The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable.

    What do I think about the scalability of the solution?

    The scalability is good. If a company needs to expand it, it can do so. It's highly scalable. It's one of the reasons why we chose the application over anything else. We've deployed it to anywhere from 50 users to 10,000 users.

    How are customer service and technical support?

    I've never directly dealt with technical support. I've never needed their assistance. Therefore, I can't speak to how helpful or responsive they are. I have no personal experience. I also haven't heard any feedback from clients, which I take as a positive sign.

    How was the initial setup?

    We found that the initial setup was pretty straightforward. It wasn't overly difficult or complex. 

    How long it takes to deploy depends on the policies that a company has. It depends on what we're applying stuff to. It can range anywhere from two weeks to three months, depending on the policies that we need to adjust, amend and adhere to.

    What about the implementation team?

    We typically do the installation for our customers. We usually sell our implementation services along with the solution.

    What's my experience with pricing, setup cost, and licensing?

    The solution is designed as a SaaS.

    The pricing could always be better, and they need to strengthen their relationship with their partners.

    What other advice do I have?

    We are resellers of the product.

    The product is a SaaS and therefore is always up-to-date. It uses microservices. We're always dealing with the latest version of the product. It updates itself.

    Our clients use different deployment models and different clouds for deployment.

    I'd advise other companies to use the solution, and implement it now rather than later. 

    I'd rate the solution at an eight out of ten.

    Their ease of use, the training materials that they got, and what the solution actually covers are all very good. That said, they're fairly new into the CASB environment. However, they have done a pretty solid job with customer acceptance, with providing products that really meet the needs of what today's SaaS-based environments really require. When you start looking at how many SaaS applications are out there, being able to manage and secure against a multitude of threats, the solution ends up being quite impressive.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Re-Seller
    Flag as inappropriate
    Learn what your peers think about Netskope CASB. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    564,322 professionals have used our research since 2012.
    Security Solutions Architect at a security firm with 11-50 employees
    Real User
    Good interface with good onboarding and an easy to deploy agent
    Pros and Cons
    • "The interface is good."
    • "In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI."

    What is our primary use case?

    We have two main use cases. The first one is for APIs only. We have the APIs connected to this console, and they include the API from Facebook Workspaces, and also Google. 

    The other use case is for URL filtering using an agent of Netskope.

    What is most valuable?

    The agent is the easiest to deploy. Once it's deployed, it easy to enable features such as URL filtering, et cetera.

    The interface is good.

    The onboarding process is pretty straightforward.

    The configuration is okay.

    There' lots of great new features. 

    It's one of the best solutions on the market.

    What needs improvement?

    The way that policies or profiles are set up can be adjusted. You have to create a list of policies and then you need to reorder everything if you want to adjust the way that the policy is applied to traffic. In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI. Maybe they can improve on how to order everything.

    In the short term, the solution really doesn't need to add any other features.

    For how long have I used the solution?

    I've been using the solution for about a year or so now. It hasn't been that long.

    What do I think about the stability of the solution?

    At this time, after about one year of use, I have heard that there were a few issues, however, it's been minimal. For the most part, it is stable.

    What do I think about the scalability of the solution?

    I haven't witnessed any issues with scalability. It seems that it would be possible to scale.

    At the moment, most of our users are engineers and then we have 19 to 25 users at the bottom, and people from a few different departments including administration, finance, and IT. 

    We do not plan to increase usage at this time, at least, in terms of users.

    How are customer service and technical support?

    We haven't had any issues and therefore have never really had a need to reach out to technical support. I can't speak to how helpful or responsive they are overall.

    Which solution did I use previously and why did I switch?

    We didn't previously use any other solution.

    How was the initial setup?

    The initial setup was okay The deployment we handled was small. It only took us about two weeks to get everything up and running.

    At this time, two people are in charge of deployment and maintenance.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any information about the licensing. It's not an aspect of the solution I really deal with.

    Which other solutions did I evaluate?

    We did take a look at McAfee before choosing this solution.

    We also looked at Bitglass, however, there wasn't really an evaluation process that went into effect. We just took a quick look.

    We looked at the infrastructure and how the solutions could control latency between users and applications.

    What other advice do I have?

    We are both a partner and a high-end user.

    We are always using the latest version of the solution, as it updates automatically. The console is running on a Netskope site. From there, a user can deploy agents to a computer or servers on-prem or on the cloud, however, it's not the console itself. It's the agent's server that is forwarded to the cloud.

    It's important to look at the solution to see how it will work for your company, A solution might have a good user interface, a beautiful console, and nice graphics, however, you really need to look deeper to see if it fits your organization's needs.

    I'd rate the solution nine out of ten. It's been very useful for us so far.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Head of Pre-Sales at a tech services company with 51-200 employees
    Real User
    Top 5Leaderboard
    Provides comprehensive protection of data and files shared between users
    Pros and Cons
    • "Their technical support is very good."
    • "They could improve their mobile agents as they have some limitations."

    What is our primary use case?

    We are the distributor for Netskope in Sri Lanka. We have been distributing Netskope for roughly two years.

    Netskope has multiple products. One is their CASB solution — Cloud Access Security Broker. They even have a Secure Web Gateway Solution as well, which is used for filtering — it's filtering functionality is similar to Cisco Umbrella. Our customers can use it for cloud security. Netskope also has a Secure Access Secure Edge Solution as well.

    Throughout Sri Lanka, we have distributed Netskope CASB to roughly 8,000 users. 

    What needs improvement?

    From the product perspective, I think they should do much more marketing from their end because it's a Gartner Leader Product. Tech-wise, I don't see any loopholes that I would say need improvement.

    They could improve their mobile agents as they have some limitations.

    What do I think about the stability of the solution?

    In Sri Lanka, we have deployments for CASB. It is very stable from their end.

    What do I think about the scalability of the solution?

    It's very scalable. When it comes to scalability, even their cloud platform is very flexible and highly scalable.

    How are customer service and technical support?

    Their technical support is very good.

    How was the initial setup?

    The complexity of the initial setup depends on the use cases. Often, it seems as if it will be straightforward, but this can be misleading. The basic integration is not that difficult, it's straightforward, but based on the use cases, it can end up taking a long time, especially when it comes to API integration, etc.

    The basic implementation can be completed within a few weeks; however, regarding the total API integration and fully-fledged integration, it may take about one month. In total, depending on your use cases, it can take up to one and a half months.

    What about the implementation team?

    For Netskope deployment, we utilize about three engineers, but when it comes to endpoint deployment, we use a few extra engineers as well.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is competitive.

    What other advice do I have?

    We highly recommend Netskope CASB because it is very flexible and they provide multiple methods for integration. It's very flexible when it comes to use-cases. Overall, on a scale from one to ten, I would give Netskope CASB a rating of nine.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
    Lead Cloud Security Practice at Vincacyber
    Consultant
    Top 20
    Responsive support, reliable, and has plenty of features
    Pros and Cons
    • "I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust."
    • "There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have."

    What is our primary use case?

    I have done a couple of implementations from small to large enterprise IT companies.

    What is most valuable?

    I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust. Additionally, the UI is very simple to work with.

    What needs improvement?

    There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have.

    In an upcoming release, they need to improve the reverse proxy. There are only a limited amount of applications that support it and are not able to be managed. Additionally, there should be improvements in the policy structure to restrict scrolling up and down.

    For how long have I used the solution?

    I have been using the solution for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable. However, if you do not keep the solution upgraded monthly you might run into some stability issues.

    What do I think about the scalability of the solution?

     The solution is suitable for small to large enterprise companies.

    How are customer service and technical support?

    The technical support is very good with the premium service. They were very responsive with the solutions we needed and the tickets we were dealt with at a high priority.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is fair but it depends on your use case.

    What other advice do I have?

    My advice to those wanting to implement the solution is you have to plan it out first. It is always good to know exactly how the solution operates before you are going to implement it. Plan it accordingly, rather than deploying it on all machines. First implement it on every business unit with some test users, test plans, test policies deployed, and test it out. Not all applications are supported by any of the security of the entire solution. Those applications that are not supported you have to bypass them. At this stage, only the deployment has to be done. You have a defined project plan and it is important to follow it.

    I rate Netskope CASB a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    Flag as inappropriate
    Lead - Information Security at a tech services company with 10,001+ employees
    Real User
    Top 5
    Simple and straightforward interface, helpful technical support
    Pros and Cons
    • "The feature that I like best is the GUI."
    • "Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us."

    What is our primary use case?

    I do not have a great deal of experience with this product, although we are using it for cloud security. Since everybody is adopting cloud technologies such as SaaS, PaaS, and IaaS, they want to ensure that their data is secure. This product can be used to help people access our cloud applications securely, control users, and manage data movement over the cloud with respect to our data classification policies.

    We have conducted a PoC but have not used it in our production environment.

    How has it helped my organization?

    This solution helps put into place governance of the cloud in terms of usage.

    What is most valuable?

    The feature that I like best is the GUI. The user interface is simple and straightforward to use.

    What needs improvement?

    Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us.

    They should include a playbook that includes how to create multiple run loops, which would allow us to implement some level of automation. 

    For how long have I used the solution?

    We have been using Netskope CASB for almost a year.

    What do I think about the scalability of the solution?

    It is scalable in terms of it being cloud-based. Scaling to the number of users you require is a matter of licensing. We have seven users in the organization.

    How are customer service and technical support?

    The technical support is pretty good. We have had a few incidents and they supports us well.

    Which solution did I use previously and why did I switch?

    We did not use a similar solution prior to NetSlope. However, as part of our evaluation process, we have used several products from different vendors.

    How was the initial setup?

    Installing NetSkope involves setting up an agent on the user's machine.

    Which other solutions did I evaluate?

    McAfee has better options for scalability.

    What other advice do I have?

    In summary, this is a good product, we have not found any problems, and I recommend it.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    IT Security Manager (Regional) at Noble Grp
    Real User
    A stable and wholly comprehensive security portfolio solution
    Pros and Cons
    • "It's a comprehensive security portfolio solution."
    • "Compatibility with other proxy polars would be helpful."

    What is our primary use case?

    We use Netskope as a comprehensive security portfolio solution. It covers the CASB CSP. We have 300 end users in our company for this solution. We're customers of Netskope and I'm the regional IT security manager.

    What is most valuable?

    Valuable features of the solution are the KSP CASB and the DLP because we're not using the proxy or the web gateway. 

    What needs improvement?

    When we first deployed the solution we encountered some minor compatibility issues with another proxy polar, Bitscaler. It would play up and sometimes we'd get a blue screen. It was rare and the only issue we encountered with Netskope.

    I would really like to see an improvement in compatibility with other platforms as it relates to issues as mentioned above. It would help to get rid of minor bugs and glitches. 

    For how long have I used the solution?

    I've been using this solution for one and a half years.

    What do I think about the stability of the solution?

    This is a stable solution. 

    What do I think about the scalability of the solution?

    The solution is not very scalable. Each time we need to get a new user on board to Netskope, we need to send the invitation from the portal. We need to have tools by SCCM or perhaps there's another window administration tool that I'm not aware of because I'm not the one deploying Netskope. It's still manageable in terms of getting a  new user onboard but could be easier.

    How are customer service and technical support?

    The technical support is good but we pay for extended support and of course that's helpful. 

    How was the initial setup?

    The initial setup is very easy and user friendly. You can set the profile database to see the scoring or the weighting of the security as it applies to Yahoo mail, Gmail, and Facebook, for example. Deployment time varies because we need to customize the policy for our to each cient. Deployment will probably average about a week. 

    What other advice do I have?

    I would rate this solution a nine out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Storage and Backup Team Leader at a computer software company with 1,001-5,000 employees
    Real User
    Top 20
    Flexible deployment, easy to manage, and good technical support
    Pros and Cons
    • "Technical support is pretty good."
    • "The configuration in the cloud model could be improved upon."

    What is our primary use case?

    There are lots of different use cases.

    What is most valuable?

    There are many, many different ways you can actually deploy the solution.

    It's pretty flexible in terms of management.

    Technical support is pretty good.

    We've found the solution to be stable.

    The initial setup is pretty straightforward.

    What needs improvement?

    It's important that they review the NTP connection in relation to emails. Currently, this information is not covered by Netskope in terms of documentation or support.

    The configuration in the cloud model could be improved upon.

    For how long have I used the solution?

    I've only been using the solution for about six months. It's been well less than a year so far. It hasn't been too long at this point.

    What do I think about the stability of the solution?

    The solution is quite stable. We haven't had issues with bugs, glitches, or crashes. It's quite reliable from that perspective.

    How are customer service and technical support?

    We've been quite satisfied with the technical support and the level of assistance they provide. They are knowledgeable and responsive.

    How was the initial setup?

    The deployment is rather straightforward as the solution gives you many ways you can actually deploy it. It's quite flexible. It's definitely a good selling point.

    What's my experience with pricing, setup cost, and licensing?

    I'm more of a technician. I don't handle billing or payments. Therefore, it's difficult for me to assume the cost of the product or what the client is paying. I'm not sure if it is monthly or yearly and I couldn't say if it is high or low.

    What other advice do I have?

    We're just a customer. We don't have a business relationship with the solution.

    On a scale from one to ten, I would rate the solution at an eight.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.