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Senior Storage Administrator at a manufacturing company with 10,001+ employees
Real User
Helps us manage data quickly
Pros and Cons
  • "It simplifies data management for NAS environments with its ease of management, ease of share creation, and Active IQ feature. These features are good overall. It helps us manage data quickly and sufficiently. Also, compression features, like dedupe, give us a good ratio."
  • "There is room for improvement in terms of support. I have noticed that if I sometimes call their customer care for a particular issue, they will give me another number and ask me to call that other team. It would be better if they could do a warm transfer. That would save customers time from calling all the numbers again and speaking to another team."

What is our primary use case?

We are mostly using it for ESX, i.e., a mix of both CIFS and NFS shares, and NAS purposes. 

We have a team of four core NetApp trained people from the storage team who are managing NetApp. Two of them are in the learning stage, and I am one of them. 

What is most valuable?

Performance-wise, NetApp is very good. 

The NetApp FlexVol feature is helpful because we can copy large amounts of data in minutes as well as include data quickly. That is definitely one of its plus points as well as it being all-flash. 

It simplifies data management for NAS environments with its ease of management, ease of share creation, and Active IQ feature. These features are good overall. It helps us manage data quickly and sufficiently. Also, compression features, like dedupe, give us a good ratio.

We are using ONTAP 9, which has simplified our operations.

What needs improvement?

There is room for improvement in terms of support. I have noticed that if I sometimes call their customer care for a particular issue, they will give me another number and ask me to call that other team. It would be better if they could do a warm transfer. That would save customers time from calling all the numbers again and speaking to another team. 

For how long have I used the solution?

I have been using NetApp AFF for almost two years.

What do I think about the stability of the solution?

Stability has been pretty good.

There has been a lot of improvement on drive failures after the patch. Now, drive failures are negligible, which is a plus point. 

Previously, there were SAP instances where we used to have a lot of issues, such as performance issues, P1, etc. However, with NetApp, those have been almost negligible.

What do I think about the scalability of the solution?

We can extend the solution, per our wishes, which is also good. The environment for this solution is about eight to 10 petabytes. 

The solution has been widely accepted by our management. 

How are customer service and support?

I would rate their technical support as nine out of 10. Sometimes, it depends on to whom I am speaking. However, most of the time, technical support has been very good, apart from one or two negligible instances.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using a different vendor for virtualization, then we switched to NetApp. The feedback from the VMware team is that things have improved. 

We were using Oracle Veritas previously. Sometimes, their technical support was not that user-friendly. While the hardware was good, it needs to be good going end-to-end. So, if we had an issue, then they were not as helpful, technical support-wise, as we have seen from NetApp. Apart from that, the features that NetApp provides overall are better than what Oracle used to provide.

I have worked on HPE products, but that has primarily been on 3PAR, which is mostly for SAN protocols.

How was the initial setup?

I was not a part of the initial setup.

What was our ROI?

The data rate is faster because there are no spindles on it.

Which other solutions did I evaluate?

We are using Commvault for backup purposes.

What other advice do I have?

If you are looking for long-term stability, performance improvement, and data compression, NetApp is the answer.

There are a few sites where our other vendors' contracts are running out. Most of those are getting replaced with NetApp. That is definitely in the pipeline.

I would rate this solution as nine out of 10. I am holding back one point for future improvements.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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IT Manager at a wholesaler/distributor with 201-500 employees
Real User
Top 20
Extremely stable and can scale but the pricing is not the best
Pros and Cons
  • "Technical support has been okay."
  • "During the initial setup, you need to know what you are doing."

What is our primary use case?

I primarily use the solution for asically all my main data for all my ESXi hosts.

What is most valuable?

The product suffices and works.

The product is scalable.

The stability has been very good over the years. 

Technical support has been okay.

What needs improvement?

This particular solution is coming up at its end of life.

During the initial setup, you need to know what you are doing. There's a learning curve. There are simpler options available. 

For how long have I used the solution?

I have been using the solution for seven years, although I am in the process of switching off of it right now.

What do I think about the stability of the solution?

The stability and performance over the years have been good. In the seven years I've had it, it has totally crashed twice on me. The stability is pretty damn good. You have to admit that.

What do I think about the scalability of the solution?

The scalability is okay. You can scale it if you need to. 

Currently, we have 70 users on it. 

How are customer service and technical support?

Their tech support is okay.  When I have issues like what I had, I usually just reach right out to my sales rep and they direct me in the right direction.

Which solution did I use previously and why did I switch?

I just switched over to Pure, so my flash storage is more than adequate now.

However, previous to this solution, we did not use a different product.

How was the initial setup?

In terms of the initial setup, you need to know what you're doing with it. That's another reason why I'm going over to Pure. It's much simpler.

What's my experience with pricing, setup cost, and licensing?

I'm not impressed with their pricing.

What other advice do I have?

I'm just a customer and an end-user.

I've got kind of a unique situation happening right now. I've got a NetApp DS2250 that's starting to fail - or started to fail about four months ago. I ordered the Pure Storage, and I got it in, cutting all the in-between stuff out. I was waiting for some 10 Gig switches to come in from Cisco, however, with a chip shortage, everything has been delayed. I'm still not getting those in until September. Pure Storage is not actually up and running. I'm limping along with my NetApp right now.

My advice to those considering the solution is to know what you are doing before you get started. 

I'd rate the solution at a seven out of ten. I don't like the pricing and you do need to know what you are doing to use the product effectively, however, the stability is excellent. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about NetApp AFF (All Flash FAS). Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Angel Barra Madrigal
Consultor and Co-founder at OS4IT
Reseller
Top 20
A great product with good support, stability, and features such as cloning and snapshots
Pros and Cons
  • "The cloning and snapshot features are the most valuable. With snapshot backup, we can clone a big database in minutes. We take a lot of snapshots for clients in different environments."
  • "The admin tools and the integration with other products and clouds can be improved. It should also be easier to identify and troubleshoot problems in this solution. It takes a long time, and it should be improved."

What is our primary use case?

We use it for different machines, Oracle Database, super server database, and a few BDI projects.

What is most valuable?

The cloning and snapshot features are the most valuable. With snapshot backup, we can clone a big database in minutes. We take a lot of snapshots for clients in different environments.

What needs improvement?

The admin tools and the integration with other products and clouds can be improved. 

It should also be easier to identify and troubleshoot problems in this solution. It takes a long time, and it should be improved.

For how long have I used the solution?

I have been using this solution since 2012.

What do I think about the stability of the solution?

Its stability is very good.

What do I think about the scalability of the solution?

It is scalable. There is scalability for processing. We have small and large organizations as clients.

How are customer service and technical support?

Their technical support is very good, and the documentation is also complete and useful for us.

Which solution did I use previously and why did I switch?

Our clients were using other solutions, such as Hitachi, and they switched because of its scalability, functionality, and support.

How was the initial setup?

The cloud setup is easier to implement. The on-premises setup is a little more complex.

We deployed it a few weeks ago. It took one to two weeks for planning and two weeks for final implementation, but it can take longer if there is any kind of migration or change of product.

What about the implementation team?

We deployed it ourselves. We worked for NetApp from 2012 to 2015. We did a lot of implementations in Chile, Argentina, Columbia, and Peru. It is very familiar to us.

What's my experience with pricing, setup cost, and licensing?

All features are included in the license, whereas with an EMC solution, you have to pay separately for extra terabytes. 

Which other solutions did I evaluate?

We evaluated HP and EMC. The main differences were the support, functionality, and cost of NetApp. 

What other advice do I have?

Last year, NetApp started to move away from Chile and the Latin American region. They are not selling the solutions directly. They have an agreement with Lenovo to sell NetApp products worldwide with the Lenovo brand.

I would advise others to take the help of a good implementor and get proper certifications. It is also very important to understand what do you want from the solution.

I would rate NetApp AFF a ten out of ten. It is a great product with great support.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Bob Mulders
Head of Infrastructure, Network & Security Management at Vos Logistics N.V.
Real User
Top 20
Good product for performance that is stable, and it is easy to set up
Pros and Cons
  • "Technical support is good."
  • "When comparing with Pure for example, with Pure you have no maintenance anymore and with NetApp, you still need maintenance."

What is our primary use case?

We are using this product for performance and growth.

What is most valuable?

Every storage platform is a good product.

What needs improvement?

The only problem is that when you change to NetApp, it may have a large impact on your backups or something else.

When comparing with Pure for example, with Pure you have no maintenance anymore and with NetApp, you still need maintenance. For the maintenance, you need an external company to maintain the system. With Pure you have less maintenance which is a good item.

I think it could have better monitoring.

For how long have I used the solution?

I have been working with the solution for 16 years.

What do I think about the stability of the solution?

This solution's stability is good. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. If we need more storage, we purchase an extra desk cabinet.

We have approximately 700 users in our organization. We have an additional 100 people joining our company.

How are customer service and technical support?

Technical support is good. 

We have an external company to maintain our NetApp.

How was the initial setup?

The initial setup is not complex.

When we changed to NetApp it took one to days to migrate everything.

What's my experience with pricing, setup cost, and licensing?

The price of NetApp is very expensive, but we don't know how much Pure is, so we can't compare.

What other advice do I have?

We are currently using NetApp and intend to change the storage next year. Our choices are between NetApp and Pure. We are a transport company, so part of the decision will be based on the price.

All storage vendors have good solutions now.

We are not using NetApp AFF, we are using NetApp with the disks and a bit of Flash.

We have a flash pool with our NetApp and we want to go to full Flash next year.

I would rate NetApp AFF an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consulting Manager at a tech services company with 1,001-5,000 employees
Real User
Top 20
A robust scale-out platform for building a virtualized environment
Pros and Cons
  • "The initial setup is very simple."
  • "Their backup software could be improved."

What is our primary use case?

We primarily use it for storage for VMs and backup units.

We use this solution on a daily basis. In Sweden, typically small to medium-sized companies use this solution.

What is most valuable?

MetroCluster functions, SnapMirror functionality, and ease-of-use are the most valuable functions for us.

What needs improvement?

Their backup software could be improved.

In the next release, I would like to see a complete S3 protocol. Also better compatibility and integration with VM-ware.

For how long have I used the solution?

I have been using AFF since its release.

What do I think about the scalability of the solution?

Nowadays, AFF is very scalable — ever since they implemented the ClusterMode. I think it's very easy to scale, both up and out. It's also very stable.

How are customer service and technical support?

They provide different types of support. When an accident happens that impacts your business, they respond very fast and give very good help. Sometimes, when you have problems with their software, it can take a long time — that should be improved. Overall, their top functions, operating systems, the storage controller, they are very strongly enforced.

How was the initial setup?

The initial setup is very simple. How much time it takes depends on the size and what the initial setup should be. It can be a long process.

What about the implementation team?

We do everything from the initial setup, to the integration with system backups, the whole chain, including the hardware, the software, the daily work, as well as the daily administration as well.

What's my experience with pricing, setup cost, and licensing?

It depends on how you look at things, but they are in a higher price range.

They have different license models. You can get a license model where everything is included, but you can also purchase more licensing and buy what you need. It really depends on what you buy.

What other advice do I have?

I would absolutely recommend this solution to other companies.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solutions Consultant at a financial services firm with 5,001-10,000 employees
Consultant
A robust scale-out platform with useful features like SnapMirror and SnapVault
Pros and Cons
  • "I like some basic features like Snapshot, FlexClone, and advanced features such as SnapMirror, and SnapVault. They also recently enhanced the market with Cloud Volumes ONTAP. I think that NetApp is a very good product."
  • "It would be better if they just improved the performance of the system."

How has it helped my organization?

I think NetApps improved our organization in customer experience and system management. It gives the customer options when they move their system to the cloud. I think the cloud solution from NetApp is very good for customers when they have a plan to use cloud services.

What is most valuable?

I like some basic features like Snapshot, FlexClone, and advanced features such as SnapMirror, and SnapVault. They also recently enhanced the market with Cloud Volumes ONTAP. I think that NetApp is a very good product.

What needs improvement?

It would be better if they just improved the performance of the system.

For how long have I used the solution?

I have been using NetApp AFF (All Flash FAS) for more than three years.

What do I think about the stability of the solution?

NetApp AFF (All Flash FAS) is very stable.

What do I think about the scalability of the solution?

NetApp AFF (All Flash FAS) is very scalable. I think the scalability of NetApp is the best because they have a custom solution, and it can scale well.

How are customer service and technical support?

NetApp technical support is very professional and good.

How was the initial setup?

The initial setup isn't really completed. It's easy.

Which other solutions did I evaluate?

NetApp is a good choice because it's not only for a normal application, but it can also integrate with Nvidia for AI solutions.

What other advice do I have?

I would tell potential users that NetApp is one of the best primary storage systems with many good features. I think it's a good choice for storage services.

On a scale from one to ten, I would give NetApp AFF (All Flash FAS) a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sarith Sasidharan
System Administrator at a government with 201-500 employees
Real User
Top 5
Stable and scalable with good interface, configuration, and flexibility

What is most valuable?

It has a good interface. Its configuration and flexibility are also good.

What needs improvement?

Its integration could be improved.

For how long have I used the solution?

I have been using this solution for a few years. I am using NetApp FAS AFF A300.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I am satisfied with their technical support.

Which solution did I use previously and why did I switch?

I have been using NetApp solutions for the last 15 years. I have also used EMC, which is also good, but flexibility-wise, NetApp is better.

How was the initial setup?

Its initial setup is easy. The…

What is most valuable?

It has a good interface. Its configuration and flexibility are also good.

What needs improvement?

Its integration could be improved.

For how long have I used the solution?

I have been using this solution for a few years. I am using NetApp FAS AFF A300.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I am satisfied with their technical support.

Which solution did I use previously and why did I switch?

I have been using NetApp solutions for the last 15 years. I have also used EMC, which is also good, but flexibility-wise, NetApp is better.

How was the initial setup?

Its initial setup is easy. The deployment took a few days.

What other advice do I have?

I would rate NetApp FAS Series a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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